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Fiberlink Reviews

19 reviews

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3.0
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Fiberlink CEO Jim Sheward
Jim Sheward
5 Ratings

19 Employee Reviews

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Pros
  • Great work on cutting edge technologies (in 5 reviews)

  • It is great to be able to work from home once a week (in 5 reviews)

Cons
  • Everything changes after IBM acquisition (in 6 reviews)

  • of rounds and interview process was not published in the job description (in 4 reviews)

More Pros and Cons

  1. Helpful (4)

    "Account executive"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Phila, PA
    Current Employee - Anonymous Employee in Phila, PA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Fiberlink full-time (More than a year)

    Pros

    Good commission structure, located in center city

    Cons

    No upward mobility, low base salary

    Advice to Management

    Provide assistance for struggling reps


  2. Helpful (3)

    "Work place"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Philadelphia, PA
    Current Employee - Anonymous Employee in Philadelphia, PA

    Pros

    Working in Philadelphia, saying you work for IBM

    Cons

    Managers show favoritism, training is not very good

  3. Helpful (1)

    "Fiberlink"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Sales Representative in Philadelphia, PA
    Former Employee - Account Sales Representative in Philadelphia, PA
    Recommends

    I worked at Fiberlink (Less than a year)

    Pros

    Good employee perks and employee appreciation

    Cons

    The job itself wasn't for everyone.


  4. Helpful (7)

    "Inside Sales Account Executive"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive in Philadelphia, PA
    Former Employee - Account Executive in Philadelphia, PA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Fiberlink full-time (More than a year)

    Pros

    -Awesome Location in Center City, occupying the 20th floor which makes for great views of the city
    -Most of the AE's are goodpeople, and are the only ones that try to make a positive team atmosphere
    -Having IBM on your resume will open doors down the line in your career
    -Sales Managers care about your success
    -Exposure to the Channel and C-Level Execs.
    -Relaxed work hours and PTO policy

    Cons

    -Like other reviews have mentioned, unless you are a "chosen one" or "favorite" you will not get leads or opportunities
    -Salary is way to low, which is why they are now just hiring kids out of college with no real experience in IT Sales
    -Revolving door, each day I came in someone left and someone new started
    -Upper Management is misleading and keeps sales force in the dark
    -Cold calling is an archaic form of selling, and the market is so saturated it is impossible to make goals
    -Work environment is negative, as the experienced Reps are bitter because of the way leads and opportunities are handled
    -No upward mobility, make a bunch of calls for a year if you can make it that long, and get a better Job elsewhere

    Advice to Management

    -Spend time and money on developing the talented and experienced Reps you have, you won't retain people that way
    -Allow everyone to get an equal opportunity at succeeding, not just the "favorites"
    -Keep Sales updated on Product Elevations, not just the Technical Team


  5. Helpful (2)

    "Laid back and fast paced"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Online Community Manager in Philadelphia, PA
    Current Employee - Online Community Manager in Philadelphia, PA
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at Fiberlink full-time (More than a year)

    Pros

    Free lunch Friday's and a great team to work with and all the tools needed to get the job done effectively.

    Cons

    IBM acquisition has made getting the job done harder than ever. Lack of communication from upper management and frequent unprofessional sexual jokes.

    Advice to Management

    Pay your talent more before they jump ship


  6. Helpful (2)

    "Fiberlink was mostly good but low pay"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Blue Bell, PA
    Current Employee - Anonymous Employee in Blue Bell, PA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Fiberlink full-time (Less than a year)

    Pros

    Casual environment, young motivated people for the most part

    Cons

    Salary, not the best manager to employee relationships

    Advice to Management

    Better define career paths


  7. Helpful (3)

    "Long sale cycle for B2B"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive in Philadelphia, PA
    Former Employee - Account Executive in Philadelphia, PA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Fiberlink full-time (Less than a year)

    Pros

    Decent base, but you won't see commission for a while.

    Cons

    Sale cycle length and no communication with your bosses. Don't ask managers any questions.

    Advice to Management

    Offer greater incentive for sales competitions. Hire a socially competent staff of product specialists.

  8. "Great opportunity for advancement"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Blue Bell, PA
    Current Employee - Anonymous Employee in Blue Bell, PA
    Recommends
    Positive Outlook

    I have been working at Fiberlink full-time

    Pros

    The company is positioned in a great space, and has a great product and team behind the vision. If you love technology, this is a great company to be with. They really believe in promoting from within, and give people the chance to shine in their role. Benefits are great, and there is a good core group of people that drive the company really well.

    Cons

    Pay is average, but not great. Leadership is a bit all over the place, and it's not always clear what the goals of the company really are, or how an individual can contribute. Sales goals are clear (more, more, more), but other departments struggle with focus at times. Communication is weak at best.

    Advice to Management

    Communicate! It's a shame how little is shared, and how the management team does everything in silos.


  9. Helpful (2)

    "Solid and poised for growth with praise for employee benefits"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Account Manager in Blue Bell, PA
    Former Employee - Sales Account Manager in Blue Bell, PA
    Recommends
    Approves of CEO

    Pros

    Fiberlink maintains an excellent market position with respect to end-point security in the "cloud" (internet). They are definatley on the mark with their coined phrase of " providing security in the mobile blind spot". They seem to be profitable and more than willing to spend cash in the right areas. The corporate culture is friendly and relaxed while setting high standards for all employees. Fiberlkink does a great job with employee recognition. Most people are willing to help fellow employees. The benefits are excellent and foe the most part, this is a company that provides excellent growth opportunities for all employees.

    Cons

    There is a new initiative to transition Customer Service people to inside sales people that lacks a solid plan for adequate training, execution, sales personnel collaboration and especially compensation. Sales executives and middle management (in sales) are not in harmony and it is obvious to the sales people. Sales executives are out of touch with cohesive team effort between outside Regional Sales Managers, Sales Account Managers and Sales Account Representatives. There is a great deal of uncertainty with respect to job descriptions and compensation among sales people. Job descriptions and compensation plans need to be established in writing and there sales execs need to adhere to the scheduled start and finish time so of meetings.

    Advice to Management

    While senior management are proud of the companies acomlishments and demonstrate and true caring for the well being of employees, they seriously need to visit with staff members particularly the sales people on a one-to-one basis to get the real feedback. They should also pay close attention to hiring the right people for sales positions.


  10. Helpful (1)

    "Good Company - Communication between departments needs improvement."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Developer in Plymouth Meeting, PA
    Former Employee - Developer in Plymouth Meeting, PA
    Approves of CEO

    Pros

    The computer room was very clean and modern, and this company tried to keep current on software. At the time I was there, they were moving to VMware. The people were very pleasant, and they budgeted money for training. They had some smart people. Also, free lunch on Friday (you'll gain weight working there), and they allowed drinking beer at your desk. They figured you were an adult, and could be responsible.

    There was no vacation policy. You decide what days and how much time you want to take for vacation.

    Cons

    They run a new-employee orientation every year, where you get to meet with executive staff. That's good; but, the program is run with a little too much enthusiasm for a workplace. They kind of want to take the realness out of people.

    There is a bonus plan, but some of the goals are vague. When I was there a lot of people had left, and I believe it was related to goals and expectation.

    It's a security company. They video monitor everything that goes on in the building. For example, I don't need to know that a hammer was still left out in the computer room floor by the security officer. However, it was helpful to have the guy on task when the computer room door inadvertently locked from the inside.

    Advice to Management

    Communication was good within departments. However communication between departments was a disaster. Encourage honesty ... if you make a mistake with client data and inadvertently publish information admit it to the client. Focus on getting the right things done over getting the client's money.
    Money will come with good service and good technology - just be honest about what you're doing.


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