Fidelis Care Reviews | Glassdoor

Fidelis Care Reviews

Updated November 21, 2017
286 reviews

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3.0
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Patrick J. Frawley
174 Ratings

286 Employee Reviews

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Pros
Cons
  • Upper management plays the favoritism game (in 22 reviews)

  • Policy is lacking, especially as many have noted regarding work from home (in 11 reviews)

More Pros and Cons

  1. "Member Services Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Member Services Associate in Getzville, NY
    Current Employee - Member Services Associate in Getzville, NY
    Recommends
    Negative Outlook
    Disapproves of CEO

    I have been working at Fidelis Care full-time (More than a year)

    Pros

    Relaxed environment, as compared to UnitedHealthcare. EXCELLENT benefits....health insurance plan is amazing, for now. Fun co-workers.

    Cons

    As of sometime in the 1st quarter of 2018, Fidelis Care will no longer be a Non Profit as it is being purchased by the company called Centene. You know what that means. Less benefits for employees, less money, less bonuses, less community involvement, and less fun. Everything you would expect from a merger.

    Advice to Management

    Raise starting wages and pay people for their experience.


  2. "My Experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Service Coordinator in Rochester, NY
    Current Employee - Service Coordinator in Rochester, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Fidelis Care full-time

    Pros

    Paying claims in a timely fashion

    Cons

    Company doesn't have a continuance plan and very disorganized

  3. Helpful (1)

    "I learned a lot working here but...."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous in Getzville, NY
    Current Employee - Anonymous in Getzville, NY
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Fidelis Care full-time (More than 5 years)

    Pros

    Business is committed to developing the network and systems to increase efficiency and productivity. Willing to invest $$ to achieve this. They also pay pretty well.

    Cons

    Internal processes are very immature. Management routinely puts staff through useless fire drills that are very unproductive. They seem to have a lack of direction and are unable to lead an IT department of the size they are currently charged with.

    Advice to Management

    Focus on improving processes. Remove redundant layers of oversight to increase efficiency and agility. Also, implement better communication between the different technical departments as it regularly seems like the left hand is unaware of what right hand is doing.


  4. "Inaccurate Job Description"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    No opinion of CEO

    I worked at Fidelis Care full-time

    Pros

    Salary & most staff were excellent-diverse group of great people.

    Cons

    Commute (cause of leaving position due to inaccurate & misleading job description) & flexibility of management to telecommute & work in county as promissed at hire.

    Advice to Management

    Replace CMO which has happened recently.


  5. "Provider Relations"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Fidelis Care full-time

    Pros

    Great work environment, job stability

    Cons

    No current that I can think of

    Advice to Management

    no current that I can think of


  6. "Current Employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Fidelis Care full-time

    Pros

    Good culture, longevity, good benefits.

    Cons

    Not many opportunities for growth.


  7. "Good company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Fidelis Care full-time (More than 3 years)

    Pros

    Good benefits and time off plan. Interesting work.

    Cons

    Little incentive for internal promotions (even more work for an insignificant increase that you cannot counter)

    Advice to Management

    Reward top employees who go much beyond their responsibilities to make things work.

  8. "Authorization/Claims Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Fidelis Care full-time (More than a year)

    Pros

    holiday party, they have a lunchroom

    Cons

    call quotas, times to pee, rude callers, RUDE SUPERVISORS, slow software/system


  9. "Not as bad as they say"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Member Service Representative
    Current Employee - Member Service Representative
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Fidelis Care full-time (More than a year)

    Pros

    pto ,holiday, staff, sick time

    Cons

    pay, breaks and mandatory overtime

    Advice to Management

    Thanks for giving us sick time now we really appreciate it. please do not penalize us for being ill. Listen to the people that work for you.


  10. Helpful (1)

    "Progressive Organization"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Fidelis Care full-time (More than 5 years)

    Pros

    Progressive organization, job security, Great Co-workers

    Cons

    Keeping up with Growth it is not easy with how fast the company is growing. Internal audits and better technology.


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