Fidelis Care Reviews | Glassdoor

Fidelis Care Reviews

Updated May 16, 2018
314 reviews

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2.9
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Patrick J. Frawley
195 Ratings

314 Employee Reviews

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Pros
  • Freedom, not stressful environment, good pay, upper management listens to your recommendations (in 21 reviews)

  • Care about improving the work environment (yearly anonymous survey which is taken seriously) (in 21 reviews)

Cons
  • Upper management plays the favoritism game (in 23 reviews)

  • Policy is lacking, especially as many have noted regarding work from home (in 11 reviews)

More Pros and Cons

  1. "Member Services Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Member Services Associate in Buffalo, NY
    Current Employee - Member Services Associate in Buffalo, NY
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Fidelis Care (Less than a year)

    Pros

    Federal Holidays off, PTO accumulation relative to live work week time accumulated.

    Cons

    I have no cons at this time.


  2. "HBR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Negative Outlook
    Disapproves of CEO

    I have been working at Fidelis Care full-time

    Pros

    Good pay for minimum skills

    Cons

    Poor training department. Not very organized

  3. "Retention Field Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retention Field Representative in New York, NY
    Current Employee - Retention Field Representative in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Fidelis Care full-time (Less than a year)

    Pros

    Great benefit with great salary

    Cons

    None of I can think about


  4. "Pharmacy Technician"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Certified Pharmacy Technician
    Current Employee - Certified Pharmacy Technician
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Fidelis Care full-time (Less than a year)

    Pros

    Pay Rate and time off accumulation

    Cons

    Lack of communication and not enough help


  5. "Senior Accountant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Rego Park, NY
    Current Employee - Anonymous Employee in Rego Park, NY

    I have been working at Fidelis Care full-time (Less than a year)

    Pros

    Good Pay & Benefits,

    Cons

    Has to work after hours


  6. "Manager of Training and Development"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Rego Park, NY
    Former Employee - Anonymous Employee in Rego Park, NY
    Recommends
    Approves of CEO

    I worked at Fidelis Care (More than 5 years)

    Pros

    Upper management will work with you if your ideas can save them money or make for better customer service.

    Cons

    Some positions have less control over their workflow than others.

    Advice to Management

    Look at all emlployees as an asset to the growth of the company.


  7. Helpful (1)

    "Delusional"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Bronx, NY
    Current Employee - Anonymous Employee in Bronx, NY
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Fidelis Care full-time (More than 3 years)

    Pros

    People, has the foundation to be a thriving company.
    Has largest Marketshare
    Covers All NY
    MMC 5 Star Rated
    PTO

    Cons

    Management out of touch
    Lack of Diversity in leadership
    Company hides behind market share
    Human Resources
    High levels of Redundancy
    No clear communication around compensation
    Management leads with fear and compliance hidden with a smile

    Advice to Management

    Change. You may have marketshare now, but to keep and grow you should be innovative. Embrace technology. Remove obstacles. Empower your teams.

  8. Helpful (1)

    "It's just ok."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - RN Case Manager in Getzville, NY
    Current Employee - RN Case Manager in Getzville, NY
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Fidelis Care full-time (More than 5 years)

    Pros

    Decent salary and benefits. Major holidays off. The company is dedicated to serving the underserved in New York state.

    Cons

    No clear direction on policies and procedures. Different departments do not work together. Issues get passed from department to department because no one seems to know who should handle the problem.

    Advice to Management

    Management needs to have a clinical background. Many problems arise when policies and procedures are formulated from a financial standpoint with little regard to the clinical ramifications. Computer systems need to work together. Documentation is in several different programs which is not always readily accessible to those who need it most.


  9. "No diversity"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Fidelis Care full-time (Less than a year)

    Pros

    Retention check because Centene merger

    Cons

    Upper management is all white no diversity. Hard to believe they serve the poor and underserve they don’t relate

    Advice to Management

    Stop micromanaging


  10. Helpful (1)

    "Don't waste your time with this company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Service Coordinator in Albany, NY
    Current Employee - Service Coordinator in Albany, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Fidelis Care full-time (More than 3 years)

    Pros

    Good pay and benefits, clean work environment

    Cons

    Upcoming purchase of company by Centene will make a poorly run company worse.

    Advice to Management

    Start really listening to your employees, not just your over abundance of directors and managers! People in the trenches are not stupid even though that is the attitude of mgmt.


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