Fidelity Investments Customer Service Reviews
75% would recommend to a friend
(385 total reviews)
Abby Johnson
86% approve of CEO
Ratings by Demographics
This rating reflects the overall rating of Fidelity Investments and is not affected by filters.
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Found 385 of over 16K reviews
Updated Nov 24, 2023
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- 5.0Nov 17, 2023Customer Service RepresentativeFormer EmployeeDurham, NC
Pros
Great, encouraging environment and supervisors. Incentive to help others succeed.
Cons
If you are not successful in passing exams....they give you 30 days to find a new role.
- 4.0Nov 24, 2023Customer Service AssociateFormer Employee, less than 1 yearCovington, KY
Pros
Incredible encouraging leaders, great atmosphere, wonderful training
Cons
Rigid schedule, customer service, phone work
- 3.0Nov 17, 2023Customer Service AssociateFormer Employee, more than 1 yearRaleigh, NC
Pros
Good benefits, good facilities, on-site cafeteria
Cons
Extremely restricted schedule, sometimes mandatory overtime, moving up = dealing with the most difficult customers
1 - 3.0Nov 19, 2023Customer Service RepresentativeFormer EmployeeMerrimack, NH
Pros
Good benefits, supportive management depending
Cons
Understaffed and toxic competition sometimes
2 - 1.0Nov 15, 2023Customer Service RepresentativeCurrent Employee, more than 10 yearsSmithfield, RI
Pros
Training is great, support is great. Fidelity can't hang on to talent. They maintain folks who can give all their blood and never provide recognition
Cons
Constant negative feedback, never happy even when you have great results. Most employees are miserable
2 - 4.0Nov 16, 2023Customer Service Representative (CSR) IICurrent EmployeeDurham, NC
Pros
Great work atmosphere,nice facilities. Awesome work culture.
Cons
There really are no downsides
- 3.0Jun 27, 2023Customer Service RepresentativeFormer Employee, less than 1 yearAlbuquerque, NM
Pros
They have great benefits, will match 401K after 1 year of employment. The pay was good and they had some great options for bonuses and some overtime.
Cons
Was very stressful. The training was very long and yet was somehow left feeling like I barely knew anything. Felt very sink or swim. They want you to try and completely resolve all of the issues for the customers without having all of the resources and are very hesitant to allow a manager take over a call for some reason.
5 - 3.0Nov 9, 2023Customer Service RepresentativeCurrent Employee, more than 1 yearLinden, NJ
Pros
It is a a good work environment
Cons
Having to come into the office 2 days a week
1 - 5.0Oct 27, 2023Customer Service RepresentativeFormer Employee
Pros
Insightful, Respectful, Precise, Great Communication, Great Benefits
Cons
I do not have any Con to mention
- 4.0Sep 28, 2023Customer Service RepresentativeFormer Employee, more than 3 yearsCovington, KY
Pros
Exceptional benefits for a starting position out of college. With bonus and benefits you can bring in 65-75k right out of school. They have ample overtime at time and a half
Cons
They have a very regimental method for advancement. Essentially, if you don’t fit into a specific box and have your managers approval, you will never advance to another position
Fidelity Investments Reviews FAQs
Customer Service professionals working at Fidelity Investments have rated their employer with 4.2 out of 5 stars in 385 Glassdoor reviews. This is a lower than average score with the overall rating of Fidelity Investments employees being 4.3 out of 5 stars. Search open Customer Service Jobs at Fidelity Investments now and start preparing for your job interview by browsing frequently asked Customer Service interview questions at Fidelity Investments.
Customer Service professionals rate their compensation and benefits at Fidelity Investments with 4.1 out of 5 stars based on 385 anonymously submitted employee reviews. This is 2.4% worse than the company average rating for salary and benefits. Find out more about Customer Service salaries and benefits at Fidelity Investments.
75% of Customer Service employees at Fidelity Investments would recommend their employer to a friend. This rating has decreased by -11% in the past 12 months. Customer Service professionals have also rated Fidelity Investments with a 3.9 rating for work-life-balance, 4.3 rating for diversity and inclusion, 4.2 rating for culture and values and 4 rating for career opportunities.
