Fidelity Investments Reviews in Dallas-Fort Worth, TX | Glassdoor

Fidelity Investments Dallas Reviews

Updated September 15, 2017
419 reviews

Filter

Filter

Dallas-Fort Worth, TX Area

3.8
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO

419 Employee Reviews

Sort: PopularRatingDate

Pros
Cons
  • Work/Life balance is sometimes challenging (in 149 reviews)

  • Call center style of employment for most jobs (in 181 reviews)

More Pros and Cons

  1. "Portfolio Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Portfolio Specialist in Westlake, TX
    Current Employee - Portfolio Specialist in Westlake, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Fidelity Investments full-time (More than 3 years)

    Pros

    Great quality work as you guide clients through their investment plans, whether for retirement or any other goal

    Cons

    Disjointed Technology. Four different compensation plans in three years. Minimal training up front, learned more from colleagues in my first live week on the job.


  2. Helpful (2)

    "A great place to work. It is one of those places people never leave."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Financial Representative in Westlake, TX
    Current Employee - Financial Representative in Westlake, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Fidelity Investments full-time (Less than a year)

    Pros

    The pay and benefits are good, maternity and paternity leave, great culture, casual dress, on site cafeteria, advancement opportunities after a year

    Cons

    It is a call center environment, so that has its own drawbacks but Fidelity does its best to make it worth it.

  3. Helpful (1)

    "Benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cmr in Westlake, TX
    Former Employee - Cmr in Westlake, TX
    Doesn't Recommend

    I worked at Fidelity Investments full-time (More than 3 years)

    Pros

    They have great benefits. Opportunity to advance is there.

    Cons

    To advance you must take on the fidelity way, also known as fidelity culture. Drink the koolade. Too scripted for me!


  4. "Great Benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support Representative in Westlake, TX
    Former Employee - Technical Support Representative in Westlake, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Fidelity Investments full-time (More than 3 years)

    Pros

    Benefits:
    -Top of the line health insurance
       not expensive
    -7% 401k match
    - 6 weeks paternity leave
    Relaxed work environment
    Reasonable bonuses for entry level.

    Cons

    Base pay is nothing to write home about. (Base + Bonus + Benefits = A much better pavkage)

    Advice to Management

    Go from quarterly bonuses to rolling monthly bonuses.
    Use technology to create a shift swapping board.


  5. "Fantastic Employer"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Product Specialist IV in Westlake, TX
    Current Employee - Product Specialist IV in Westlake, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Fidelity Investments full-time (More than 10 years)

    Pros

    Great benefits, great team oriented environment, encourages thinking outside the box, great work/life balance options

    Cons

    Demands a lot out of their employees


  6. "Investment Solutions Representative/Electronic Response"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Investment Solutions Representative in Westlake, TX
    Former Employee - Investment Solutions Representative in Westlake, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Fidelity Investments (Less than a year)

    Pros

    Profit sharing is great. Benefits make up for lower pay. Reimburse 50% of fitness fees. Millenial friendly. Opportunity for promotion. Cafeteria on campus. Great place to start a career in Financial services. Shift work available.

    Cons

    Performance review timing not always consistent. Layoffs. Turnover in staff and managers. Salary tends to be lower.

    Advice to Management

    Managed money product can be better explained to clients. External hires for FA jobs should be given more internal orientation.


  7. "Full Trader"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Trader in Westlake, TX
    Current Employee - Trader in Westlake, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Fidelity Investments full-time (More than a year)

    Pros

    benefits, people, knowledge, atmosphere

    Cons

    pay, location, median salary, layoffs

    Advice to Management

    keep doing what you're doing

  8. Helpful (4)

    "Low Pay - Great Benefits - Degrading Culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Private Client Associate in Westlake, TX
    Current Employee - Private Client Associate in Westlake, TX
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at Fidelity Investments full-time (More than 3 years)

    Pros

    The benefits are definitely pros. 401k matching up to 7%, tuition reimbursement and medical are all noteworthy benefits.

    Cons

    Your pay will be low unless your are in sales. Service used to get paid well if you worked your way to the top, however, Fidelity recently restructured variable compensation and top performing reps are taking up to a $10,000 pay cut. While they cut your pay they are asking you to do twice the work by consolidating roles and drastically increasing calls per hour expectations. Expect to handle complex problem resolution on matters like alternative investments, international wires, or incorrect cost basis research all while taking 7 calls per hour. You will get paid around $50,000 for practically handling every aspect of service for all clients and financial consultants who very likely know less than you but get paid over twice as much. In summary the pay is low, the goals are practically (now) unattainable, job security is not the best.

    Advice to Management

    Stop saying, "You asked and we listened." We didn't ask to take on other representatives roles and get a pay decrease in the process. We didn't ask for ready time to be removed only to have our calls per hour goal hiked from 3 to 7. Your employees are hard working and intelligent. At the very least be honest and don't try to sell us that any of what Fidelity has done to help the already record breaking profit margins is in our best interest. When you forget about taking care of your employees, your business in the long run will suffer.


  9. "Overall a great company with fantastic benefits."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Guidance Associate II in Westlake, TX
    Current Employee - Guidance Associate II in Westlake, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Fidelity Investments full-time (More than a year)

    Pros

    Lots of different jobs to choose from, if you are a good performer it will be easier for you to move up.

    Cons

    Flexibility of scheduling, it can be difficult if you have a set start time and end time. Also we have scheduled breaks and lunches which make it difficult to socialize with co-workers.


  10. Helpful (2)

    "Good Opportunity if you can put up with a lot."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Advisory Representative in Westlake, TX
    Former Employee - Advisory Representative in Westlake, TX
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Fidelity Investments full-time (Less than a year)

    Pros

    I received an opportunity to work at Fidelity as an Advisory Representative which is just a fancy word for customer service representative. The training at Fidelity is unbelievably thorough. Fidelity has its training down to a science and it is incredible. It is also a good opportunity to network with your fellow coworkers.

    Cons

    Now, the actual work itself is not fun. Every other call is someone upset and ready to yell at you. It would feel a little more tolerable but you essentially get paid $12 an hour. Since this is a large company mobility is close to impossible.

    Advice to Management

    Seek out employees who want to receive opportunities for company movement. And stop pressuring everyone to be a guidance representative.


Showing 419 of 4,868 reviews
Reset Filters