Fidelity Investments Reviews in Merrimack, NH | Glassdoor

Fidelity Investments Merrimack Reviews

Updated July 20, 2017
233 reviews

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Merrimack, NH

3.8
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233 Employee Reviews

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Pros
Cons
  • Work/life balance tough to maintain (in 145 reviews)

  • Call center style of employment for most jobs (in 173 reviews)

More Pros and Cons

  1. "Great company all around. Associates and Managers are all on the same page and are very open and friendly"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Financial Representative in Merrimack, NH
    Current Employee - Financial Representative in Merrimack, NH
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Fidelity Investments full-time (More than a year)

    Pros

    You feel safe and secure in the company. Lots of networking opportunities. Amazing benefits and training program. Guidance is always there if you need it

    Cons

    The overall pay isn't great. They channel you into an on-phone career path instead of presenting all opportunities. They expect high efficiency with little room for breaks or a flexible schedule

    Advice to Management

    Use coaching time to show associates more career paths


  2. Helpful (4)

    "Business Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Merrimack, NH
    Former Employee - Anonymous Employee in Merrimack, NH
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Fidelity Investments full-time (More than 10 years)

    Pros

    Benefits, people, interesting work, work/life balance

    Cons

    Constant reorgs and layoffs resulting in loss of knowledgeable employees

  3. Helpful (5)

    "Not the best employer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retirement Solutions Representative in Merrimack, NH
    Current Employee - Retirement Solutions Representative in Merrimack, NH
    Negative Outlook
    Approves of CEO

    Pros

    Great benefits including health, dental, vision. 7% 401k match plus 10% profit sharing although it takes 5 years to be vested. They also help pay student loans and offer free tuition for continuing education

    Cons

    Hard to advance, many lay offs, culture treats one as a robot or machine instead of a person. Phone center is brutal


  4. "The Co Expects a Lot but Provides a Lot"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Case Manager in Merrimack, NH
    Current Employee - Case Manager in Merrimack, NH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Fidelity Investments full-time (More than 3 years)

    Pros

    They are many, 10% Profit sharing, 7% Matching 401K, 90% Tuition Reimbursement, Paid Family Leave (adoption/birth -not just Moms), Opportunities for those who actively seek them.

    Cons

    Very stringent metrics in call center. You will be measured on how close you adhere to your schedule, and how efficient you are
     We can't function profitably otherwise. Pay is not the highest in the industry but the benefits are outstanding and demonstrate they are focused on maintaining quality staff.

    Advice to Management

    Maintain transparency, don't forget the call centers are the heart of the business. We are the first interaction customers have with Fidelity. We matter!


  5. "A great place to build a career"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Merrimack, NH
    Current Employee - Anonymous Employee in Merrimack, NH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Fidelity Investments full-time (More than 10 years)

    Pros

    Benefits are amazing; great 401k
    Great people who are smart and innovative

    Cons

    Can't think of any worth sharing


  6. Helpful (6)

    "Recently changed for the worst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Merrimack, NH
    Former Employee - Anonymous Employee in Merrimack, NH
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Fidelity Investments full-time (More than 8 years)

    Pros

    Awesome benefits
    Incredible co-workers
    In house subsidized cafeteria

    Cons

    Unstable, too many layoffs
    Poor work life balance
    Highly political, gets in the way of getting your job done
    Constant change with lack of planning, lack of completely funding, lack of follow thru
    So many layers of management that higher levels have no idea of true status of projects, or work conditons

    Advice to Management

    Make plans for upcoming changes, completely fund it, everything that is needed, support it at the highest levels and find out what the status truly is (not what is reported thru the multiple levels). Also find out what conditions are on the front lines.
    Stop treating employees like guinea pigs that you experiment on. Your actions seriously affect people's lives.


  7. "Great Facility"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Fund Accountant in Merrimack, NH
    Current Employee - Fund Accountant in Merrimack, NH

    I have been working at Fidelity Investments full-time (More than a year)

    Pros

    They have a great facility.

    Cons

    Not much room for advancement. Losing talented young people because they cant move up in their postilion. Roles are filled by veteran employees who have no desire to move up in the company.

    Advice to Management

    Cultivate young talent.

  8. Helpful (5)

    "Not like it used to be....."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Merrimack, NH
    Current Employee - Anonymous Employee in Merrimack, NH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Fidelity Investments full-time (More than 5 years)

    Pros

    Probably has one of the best benefit packages in the industry.

    Cons

    Morale is low due to forced buyouts (you have a huge bulls eye on your back if you're over 50) and more announced layoffs. Not surprising...in its heyday, Fidelity made tons of money despite its inefficiencies and bad processes. All that is coming back to haunt them...and senior managers are more worried about their bonuses than really changing the culture...

    Advice to Management

    Re-examine your life. Think about something other than money. It's not that important.


  9. Helpful (9)

    "Terrible place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Financial Representative in Merrimack, NH
    Former Employee - Financial Representative in Merrimack, NH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Fidelity Investments full-time (More than a year)

    Pros

    Amazing opportunities for incompetent people.

    Cons

    Only incompetent people get promoted. Managers and upper management are extremely insecure and have no idea what they are doing. Constant lies are feed to the employees on a daily basis. The good performers are stuck in their roles and do not get promoted so that the manager can benefit from their stats. Terrible employees always get promoted so that the manager does not have to deal with them anymore. If you are a woman here you will immediately get promoted and preferential treatment. Lots of stress here and terrible work environment. Management and upper management in this company are the most conniving narcissistic people you will ever meet.

    Advice to Management

    Most managers their should never be a manager or in any type of leadership position.


  10. "Happy at Fidelity"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer/Developer in Merrimack, NH
    Current Employee - Software Engineer/Developer in Merrimack, NH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Fidelity Investments full-time (More than 5 years)

    Pros

    Benefits package is really nice. 7% 401k match, profit sharing, HSA contribution, yearly performance based bonus at Christmas, regular raises, chairman's shares which mature after two years if you do well.

    Cons

    Organizational structure can be labyrinth. Communication between groups could be improved. Fidelity is currently in the middle of budget cuts to IT.


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