Fidelity Investments Reviews in North Carolina | Glassdoor

Fidelity Investments North Carolina Reviews

Updated September 21, 2017
291 reviews

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3.7
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291 Employee Reviews

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Pros
Cons
  • Work/Life balance is sometimes challenging (in 149 reviews)

  • Call center style of employment for most jobs (in 182 reviews)

More Pros and Cons

  1. "Senior Manager - DevOps"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Durham, NC
    Current Employee - Anonymous Employee in Durham, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Fidelity Investments full-time (More than 10 years)

    Pros

    Employee friendly, Value for people, Respectful

    Cons

    Slow growth, Lot of changes

    Advice to Management

    Value institutional knowledge and loyalty


  2. "Great Company"

    StarStarStarStarStar
    Former Intern - Intern in Durham, NC
    Former Intern - Intern in Durham, NC

    I worked at Fidelity Investments as an intern (More than a year)

    Pros

    Great benefits for fulltime, great pay

    Cons

    organization was not stable overall

    Advice to Management

    Keep doing what you are doing Abbey

  3. Helpful (1)

    "A big company with big company pluses and minuses"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director in Raleigh, NC
    Former Employee - Director in Raleigh, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Fidelity Investments full-time (More than 10 years)

    Pros

    I worked for Fidelity in two stints lasting a total of 12+ years on the IT operations side. On the whole I was treated very well, but it was about what I put into it. I felt that I worked hard and was rewarded (promotion and $ wise) appropriately. As with any big company, your success is very dependent on your supervisor and how they choose to treat their staff. But I always felt that if you worked hard and performed well, you got what you deserved. Benefits are very good and I felt I more than compensated fairly for my work.

    Cons

    Fidelity by nature is risk averse because of its reputation and that is also it's biggest issue when it comes to innovation. Fidelity, for all it's lip service as a leading edge company, is behind the curve on technology and is working to make strides in cloud services and robo investing services to keep up with more innovative companies attempting to steal the millennial generation market. In addition, there is no real accountability within technology operations (including the need to really measure performance against budget) so there is a lot of stagnation among long-time employees and in management. Fidelity moves very slowly on re-orgs and layoffs after telegraphing changes are coming, leaving employees in limbo for long periods and impacting productivity.

    Advice to Management

    Hold IT teams TRUELY accountable for their performance.


  4. "Great Internship"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Intern - Hourly in Durham, NC
    Former Employee - Intern - Hourly in Durham, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Fidelity Investments full-time (Less than a year)

    Pros

    I had a great internship at the Durham, NC office. The culture at Fidelity is friendly and you have a great group of colleagues to work with. The pay is fair.

    Cons

    Too many meetings. Sometimes I would have meeting after meeting with very little time to actually get any work done.


  5. "Customer Service Rep, now Financial Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Financial Associate in Raleigh, NC
    Current Employee - Financial Associate in Raleigh, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Fidelity Investments full-time (More than a year)

    Pros

    Great pay, medical/dental/vision coverage, 401k match of course (after 1st year), quarterly bonuses, profit sharing, multiple shift options, don't work weekends. PTO, VTO, helps with gaining great work and customer service experience , encourages volunteer work and does a lot of good for the community

    Cons

    Call center work can be stressful between rude callers and a lot of focus on metrics

    Advice to Management

    Keep up the good work!


  6. "Senior Software Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Software Developer in Durham, NC
    Former Employee - Senior Software Developer in Durham, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Fidelity Investments full-time (More than 10 years)

    Pros

    great people and technology in an environment that promotes resourcefulness and independent thinking

    Cons

    occasional red tape slows progress

    Advice to Management

    Don't throw the baby out with the bathwater


  7. "Avoid Call Center"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Financial Associate in Raleigh, NC
    Former Employee - Financial Associate in Raleigh, NC
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Fidelity Investments full-time (More than a year)

    Pros

    Benefits- college payback program etc.
    Great people
    Learn a ton talking to people
    Compared to other call center roles at other companies, this is way better

    Cons

    Low pay
    No variation in daily activities
    Callers are often terrible humans
    Once you are a financial associate on the phones, you will never get off the phones into a better job

  8. Helpful (1)

    "Benefits specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Benefits Specialist in Raleigh, NC
    Current Employee - Benefits Specialist in Raleigh, NC
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Fidelity Investments full-time (More than 3 years)

    Pros

    Great co workers nand benefits

    Cons

    Tethered to the phone for 8 hours straight

    Advice to Management

    Ease up on the metrics....


  9. "Director"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director of Software Development in Raleigh, NC
    Current Employee - Director of Software Development in Raleigh, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Fidelity Investments full-time

    Pros

    Great work life balance, opportunities for advancement

    Cons

    Politics across organizations, cost cutting


  10. Helpful (1)

    "Business Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Analyst in Durham, NC
    Former Employee - Business Analyst in Durham, NC
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Fidelity Investments full-time (More than 5 years)

    Pros

    Working at the Durham office had its perks that start with the beautiful campus which had an on-site gym, lots of walking trails, decently priced cafe food and solid office space to work throughout.

    Benefits are very good but don't expect too much of a work/life balance. Fidelity didn't innovate/realize early enough to understand the changing employer landscape which has cost it a lot of turnover. Around when I left there was a large effort to catch up to and implement changes from market leaders in employment statisfacation/culture.

    I enjoyed a lot of the mid level management during my tenure, but never really found upper management to be helpful.

    Cons

    -Lots of change within to reduce spending which also reduced employee perks
    -Too many folks that do the bare minimum and are showed favoritism by management
    -Upper management rarely meets with their associates below, unless they meet quickly to announce something
    -Pay is below market average
    -A lot of interim positions open up, but not many full time positions are opened internally
    -Tons of legacy systems you have to work with that are 15+ years old

    Advice to Management

    Keep working to increase internal full-time positions to help retain the top talent. Engage more with folks on a day-to-day basis.


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