Fidelity Investments Reviews | Glassdoor

Fidelity Investments Reviews

Updated July 21, 2017
4,403 reviews

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3.8
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4,403 Employee Reviews

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Pros
Cons
  • Work/life balance tough to maintain (in 145 reviews)

  • Call center style of employment for most jobs (in 173 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (33)

    "The Green Machine"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Client Service and Relationship Manager in Boston, MA
    Former Employee - Client Service and Relationship Manager in Boston, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Fidelity Investments (More than a year)

    Pros

    Great company with lots of opportunity for advancement and career changes with god benefits, and good pay. I worked at the company for over 10 years and learned a lot about retail and B2B investments. Have a few FINRA licenses (24,65, 63, 7, 31, and Insurance) and was working towards my CFP that was supported and sponsored. There are also lots of internal and OTJ trainings. Plenty of great people and some pretty awesome financial industry leaders. It's a privately owned company so if they want to pursue something they don't have to get the stock holder's buy in and they allow the employees to provide input on a lot of the process and employee engagement improvements that are currently in place. Overall it's a very dynamic culture constantly changing.

    Cons

    Super lager company so you could feel like just another worker and that your voice doesn't count. At times the hiring process when moving between roles can be a bit monotonous (in that it's a hurry up to wait months situation). Overall it's a very dynamic culture and constantly changing so if change is not what you like this probably isn't for you.

    Advice to Management

    Keep up the good work, continue to involve the employee and try and be more transparent with future plans as well as potential institutional clients


  2. Helpful (9)

    "'Changing but not in the right direction'"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in Morrisville, NC
    Current Employee - Director in Morrisville, NC
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at Fidelity Investments full-time (More than 5 years)

    Pros

    Lots of good people, friendly culture, great benefits, great campuses with nice scenery and amenities. Interesting and challenging work to grow your skills.

    Cons

    Low base pay, hard to get promotions, in a cost cutting mode, decreasing work/life balance, cafe food not that good

    Advice to Management

    Be careful not to squeeze everything out of your employees. Loyalty and trust drive hard working associates not cliches and tag lines. Look for people in the organization to tell you what you need to know and not what they think you want to hear. Associates are increasingly pressured to do more, more, more when most of us are already working hard. Your compensation philosophy needs an overhaul because it doesn't support people feeling valued by the company for the work they do. Ask yourself how much are you willing to sacrifice for more profits? Culture? Talented and loyal associates? Integrity? Reputation? Where is that line?

  3. "Good Opportunity if you can put up with a lot."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Advisory Representative in Westlake, TX
    Former Employee - Advisory Representative in Westlake, TX
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Fidelity Investments full-time (Less than a year)

    Pros

    I received an opportunity to work at Fidelity as an Advisory Representative which is just a fancy word for customer service representative. The training at Fidelity is unbelievably thorough. Fidelity has its training down to a science and it is incredible. It is also a good opportunity to network with your fellow coworkers.

    Cons

    Now, the actual work itself is not fun. Every other call is someone upset and ready to yell at you. It would feel a little more tolerable but you essentially get paid $12 an hour. Since this is a large company mobility is close to impossible.

    Advice to Management

    Seek out employees who want to receive opportunities for company movement. And stop pressuring everyone to be a guidance representative.


  4. "Great company all around. Associates and Managers are all on the same page and are very open and friendly"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Financial Representative in Merrimack, NH
    Current Employee - Financial Representative in Merrimack, NH
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Fidelity Investments full-time (More than a year)

    Pros

    You feel safe and secure in the company. Lots of networking opportunities. Amazing benefits and training program. Guidance is always there if you need it

    Cons

    The overall pay isn't great. They channel you into an on-phone career path instead of presenting all opportunities. They expect high efficiency with little room for breaks or a flexible schedule

    Advice to Management

    Use coaching time to show associates more career paths


  5. "Do you have the face and voice?"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Guidance Consultant in Westlake, TX
    Former Employee - Guidance Consultant in Westlake, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Fidelity Investments full-time (Less than a year)

    Pros

    Competitive, Commission, Career Advancement, and Coworkers (friendly work environment)

    Cons

    Tied to your desk/phone, constantly monitored, biased, slight favoritism, and micromanagement.

    Advice to Management

    do away with call reviews, they are annoying and not needed all the time.


  6. "Great and Professional Environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Business Analyst in Raleigh, NC
    Current Employee - Senior Business Analyst in Raleigh, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Fidelity Investments full-time (More than a year)

    Pros

    Overall, employees are very smart people and enjoyable to work with. The atmosphere is very professional yet the dress code and working environment has become more relaxed in the past couple years. Leadership is very focused on doing what is right for the customer and making sure we have their best interest at heart.

    Cons

    Change can be slow, really slow, like turning the Titanic. Due to the shear size of the company, getting groups to work in harmony can be like herding cats.

    Advice to Management

    Continue to listen to employees concerns and make adjustments. Be clear in your goals and provide focused direction.


  7. Helpful (11)

    "great company, great benefits, but things are different"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in San Jose, CA
    Current Employee - Manager in San Jose, CA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Fidelity Investments full-time (More than 5 years)

    Pros

    Fidelity has a great name. Customers trust Fidelity. The firm has tried to come up with innovative benefits to retain talent.

    Cons

    Pay is low relative to the industry. Fidelity's best days are behind it, but still a strong company. Unfortunately management has evolved over recent years and now there is a bit of a toxic culture, where appreciation is not shown or felt by the rank and file. The "new breed" of branch management is primarily to blame for this.

    Advice to Management

    Listen to your employees and stop protecting/promoting hostile managers. Pay attention to branches with high attrition rates - that's a clear sign of problems at the local level.

  8. "Investment Solutions Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Investment Solutions Representative in Salt Lake City, UT
    Former Employee - Investment Solutions Representative in Salt Lake City, UT
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Fidelity Investments full-time (More than a year)

    Pros

    Excellent Benefits. Great coworkers. Some in management are very good. Private company. Flexible hours with certain managers. Mostly looking out for what's best for client.

    Cons

    While the sales culture isn't too "salesy", some individual managers only care about your numbers and production; not about client satisfaction and CEI numbers.

    Advice to Management

    Hire people who are leaders and care about their people; not managers who will chase some of your best employees out of their role or out of the company altogether.


  9. Helpful (4)

    "Business Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Merrimack, NH
    Former Employee - Anonymous Employee in Merrimack, NH
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Fidelity Investments full-time (More than 10 years)

    Pros

    Benefits, people, interesting work, work/life balance

    Cons

    Constant reorgs and layoffs resulting in loss of knowledgeable employees


  10. "A wonderful place to work, all things considered."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retirement Solutions Representative in Greenwood Village, Arapahoe, CO
    Current Employee - Retirement Solutions Representative in Greenwood Village, Arapahoe, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Fidelity Investments full-time (More than a year)

    Pros

    Amazing benefits, wonderful people, and strong management. I would certainly recommend working at fidelity to a friend.

    Cons

    I don't love all of our products, so it can be tough to sell something you don't have full faith in. That said, I do believe fidelity is one of the "good guys".

    Advice to Management

    Keep up the good work. You guys are doing a really great job. One suggestion- be a little clearer about future outcomes when layoff rumours get started. Things can get out of hand rather quickly.


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