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Fidelity Investments

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Fidelity Investments

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Fidelity Investments Reviews

Updated Jul 24, 2021

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Found 8,747 of over 9,923 reviews

4.3
87%
Recommend to a Friend
96%
Approve of CEO
Pros
  • "Great benefits and strong culture(in 984 reviews)

  • "They have the best work life balance(in 925 reviews)

  • Cons
  • "Work life balance may depend on the Business unit(in 226 reviews)

  • "Poor transparency from upper management(in 125 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

    Ratings by Demographics

    This rating reflects the overall rating of Fidelity Investments and is not affected by filters.

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    1. 5.0
      Current Employee, more than 3 years

      Excellent Work Environment

      Jul 23, 2021 - Systems Engineer 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Friendly work environment Benefits are competitively higher.

      Cons

      Salaries are a tad low.

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    2. 5.0
      Current Employee, more than 3 years

      Great career-starting company

      Jun 11, 2018 - QA Engineer in Smithfield, RI
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Benefits including profit sharing and bonuses are great. The breadth of this company provides a great opportunity to try out different career paths or boost your current one.

      Cons

      In my current role, I am working overtime more often than I'd like with recognition that seems to only go so far until it sizzles out. That may be tied to the size of the company itself, where promotions work in a "trickle down" manner.

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      217 people found this review helpful
    3. 3.0
      Former Employee, more than 1 year

      Depends on the role

      Jul 20, 2021 - Workplace Planning Consultant II in Salt Lake City, UT
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Benefits are really good. 401k match, profit sharing, health benefits. All great. Pretty generous PTO, especially after you have been there a while. The base pay is okay.

      Cons

      Fidelity can be great. It depends on two things: what department/role you are in, and your manager. My major complaint about WPC is that people who play the game and burn through calls get promoted and those who spend time with clients don’t. You are not encouraged to spend time and plan with a client. You are supposed to get your tool clicks, uncover assets and send a referral to a branch. It has developed a culture of work 12 hour days to get your numbers, or cut corners. Also, they required mandatory overtime on Monday’s and Friday’s for over 6 months. Demanding total flexibility from all reps and continually asking for more, more, more. But good luck using your PTO. Some managers will act like you are stealing PTO hours from their own bank when you ask. The “COVID relief days” they offered were total BS as well. Their policy stated you could use it for anything that required “flexibility” during the pandemic. However, most managers would only let you take it if you were sick COVID.

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      2 people found this review helpful
    4. 3.0
      Current Employee

      Leadership is full of sycophants

      Jul 14, 2021 - Technical Lead Developer in Raleigh, NC
      Recommend
      CEO Approval
      Business Outlook

      Pros

      * Job security * No work pressures * Internal movements

      Cons

      * About 60% staff is useless. You bump into people who call them leaders, managers, agile gurus, but have no clue about the product, or business, or technology. * Leaders are sycophants, who love sycophants. Hence only sycophants move up. * Promotions happen not based on merit. But sycophant leaders choosing their favorite sycophants * When leaders move to a different organization they take these incapable sycophants with them - they together spoil the culture of the new team * Good people are leaving. Many great leaders who build core systems from ground up are not rewarded. Sycophants who have no knowledge of product, business, or technology are constantly repelling them * In the name of diversity & inclusion, incapable people are being promoted to the highest positions and they are failing everyday

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      4 people found this review helpful
    5. 5.0
      Current Employee, more than 5 years

      Great place to start and grow your career

      Jul 7, 2021 - Managing Director in Westlake, TX
      Recommend
      CEO Approval
      Business Outlook

      Pros

      I've had fantastic luck with every one of my managers. I heard this makes all the difference. My managers were amazing mentors and each provided an amazing perspective on how to work your way up to corporate ladder. Huge piece of advice, from the moment you start, think two steps ahead on where you want to go. Let your managers know and they'll help you get there.

      Cons

      If you are passive, you'll be stuck in the same role for years. There are opportunities out there, you just need to look for them. I started in Customer service, and that first year was definitely the hardest. I knew nothing and felt incompetent. After a year, once you begin to build your knowledge base, you can actually have meaningful conversations so I'd say stick with it. Entry level jobs usually feel exhausting and difficult. Progress can sometimes feel slow, but I've never been in a role longer than a year and a half.

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    6. 3.0
      Current Employee, more than 5 years

      Changing for the worse

      Jun 17, 2021 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Benefits Remote work Great place to start your career. Get out and get paid more after.

      Cons

      Have worked here for 6 years in 3 different locations. Management has gotten worse. I used to think “Wow. The management really cares about advancing my career and helping me” that tune has changed. It’s become a corporate boys club and full of toxic negativity. You have to leave the firm and come back to get any type of promotion or pay increase. They don’t hire from within they literally have jobs that say external hire only. What kind of garbage is that? It’s a boys club so if you’re a female in this finance world, good luck. Management is fake and can’t be real with their employees like they used to. They have to drink the corporate Kool-aid and give everyone corporate BS answers. Fidelity has started to care so much about money that the client experience is going to the way side. I used to love how client oriented we were. They are changing everything to be about money and how do we make the most money and work the employees the hardest.

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      4 people found this review helpful
    7. 5.0
      Current Employee, less than 1 year

      Great Place to Start

      Jul 3, 2021 - Customer Relationship Advocate in Westlake, TX
      Recommend
      CEO Approval
      Business Outlook

      Pros

      If you have a business degree and not sure where to start - look no further. Fidelity really invests in you by literally paying you to study for the first 9 months. 2-3 of those months are for studying for the SIE, Series 7 and Series 63. The rest of the time is learning Fidelity's training and the way they do things. In this time you might have to take some calls but its fairly easy. There is a lot of room for career advancement. You most likely won't stay in a position for longer than a year without some type of promotion. I think its a great place to start off your career in the corporate world.

      Cons

      Calls do suck after a while, but if you apply yourself you can get out of there pretty soon because Fidelity is hiring so many new people each year.

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      1 person found this review helpful
    8. 5.0
      Current Employee, more than 10 years

      Constant opportunity for development and growth for those who want it

      Mar 2, 2015 - Anonymous Employee in Westlake, TX
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Large, privately held firm with values that are reinforced at all levels of leadership. Career opportunities are ongoing and the vast majority of people at the firm will help you progress if you're willing to do the work. Fidelity provides exceptional benefits with options based on personal needs and various family situations. While pay and bonus structures are sometimes criticized, being patient will pay off for those who are willing to wait.

      Cons

      Fidelity retail is open 24 hours, causing scheduling conflicts for some candidates Career tracks within the firm can be limited due to licensing requirements, or lack of licensing flexibility in the groups

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      181 people found this review helpful
    9. 2.0
      Former Employee, less than 1 year

      Not for those who want to be excited about a job or make a single connection in the workplace.

      May 23, 2021 - Financial Customer Associate in Westlake, TX
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Very clear on corporate culture. Updates from superiors (CEO, etc.) multiple times a week. Will pay for your licensing if you’re in a licensed role. Pretty easy to get vacation days approved.

      Cons

      This is not a job for someone who can’t sit in the same chair, staring at the same computer screen for 8+ hours. Working from home is miserable, but working in the office requires either weekly testing and tracking or the vaccine. I’ve never felt so lonely at a company, even though this is the biggest company I’ve ever worked for. I barely even know my manager’s first name, that’s how disconnected everyone is. I only lasted one month after I finished training because the job isn’t rewarding in the slightest. Be prepared to get yelled at or called incompetent at least 5 times a day. Don’t expect more than minimal support from any supervisor. This position should pay much more than it actually does. During onboarding, they make it seem like you can move around as much as you want, as quickly as you want, and your manager will help you advance however they can, but that’s a joke. By the end of my shift, I’m exhausted and can’t even build up the motivation to make dinner. EVERYTHING is scheduled. You get two 15 minute breaks - one in the morning and one in the afternoon - and a 30 minute lunch, but you may not be eating lunch until hours after any normal lunch time should be scheduled. And you don’t get a say on that either.

      13 people found this review helpful
    10. 4.0
      Former Employee, more than 5 years

      Good experience

      Jul 20, 2021 - Stock Plan Associate in Covington, KY
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great place to learn a lot, gain exposure to many departments, and see if you find an area that suits you well. Excellent benefits. Culture is generally positive and most managers are fair and helpful (definitely some exceptions). Good opportunities to use tuition reimbursement or cross train into teams unrelated to your initial role.

      Cons

      Stressful work if you're taking inbound calls. You need to be "on" for 8+ hours per day. There's only so many advancement opportunities to go around. There's a certain amount of Kool-Aid drinking as with most corporate environments.

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    Viewing 1 - 10 of 8,747 Reviews

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