Fidelity Investments Reviews
86% would recommend to a friend
(13678 total reviews)
Abby Johnson
93% approve of CEO
What people are saying about Fidelity Investments
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Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
- "Fidelity offers great benefits and it is rewarding to be able to help customers with their retirement accounts." (in 2352 reviews)
- "They don't want you to work OT so you have a good work life balance working 40 hours a week" (in 1048 reviews)
- "The people are great and they do a lot to make the interns feel included and connected" (in 762 reviews)
- "Although a female chairman there are not enough women on middle and upper management" (in 95 reviews)
Ratings by Demographics
This rating reflects the overall rating of Fidelity Investments and is not affected by filters.
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Found 13,678 of over 16K reviews
Updated Dec 7, 2023
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- 5.0Dec 6, 2023IMC IIFormer EmployeeCovington, KY
Pros
Great culture, pay, and benefits
Cons
Entry level can be a grind
- 5.0Jun 11, 2018QA EngineerCurrent Employee, more than 3 yearsSmithfield, RI
Pros
Benefits including profit sharing and bonuses are great. The breadth of this company provides a great opportunity to try out different career paths or boost your current one.
Cons
In my current role, I am working overtime more often than I'd like with recognition that seems to only go so far until it sizzles out. That may be tied to the size of the company itself, where promotions work in a "trickle down" manner.
226 - 5.0Nov 30, 2023Financial Service AssociateCurrent EmployeeWestlake, TX
Pros
Reputable Company: Fidelity is a well-established and reputable financial services company, offering a strong foundation for career growth. Learning Opportunities: The financial industry is dynamic, and working at Fidelity provides opportunities to gain valuable knowledge and skills in various aspects of finance. Benefits Package: Financial Service Associates often receive competitive benefits, including health insurance, retirement plans, and other perks. Career Development: Fidelity typically invests in employee development. There may be opportunities for advancement, training programs, and support for professional certifications. Client Interaction: If you enjoy working with clients and providing financial guidance, this role allows you to interact with customers, addressing their inquiries and concerns. Tech-Savvy Environment: Fidelity tends to embrace technology in its operations. This can be an advantage if you appreciate working in a tech-driven environment. Networking Opportunities: Working for a large financial institution provides opportunities to build a professional network within the industry.
Cons
High Workload: Financial Service Associates may face a high volume of customer inquiries and tasks, leading to a fast-paced and demanding work environment. Sales Pressure: Depending on the specific role, there might be expectations to meet sales targets, which can add pressure to the job. Customer Complaints: Dealing with financial matters and investments can be sensitive, and managing customer complaints or dissatisfactions can be challenging. Emotional Toll: Assisting clients with their financial concerns may involve handling emotionally charged situations, especially during market fluctuations or economic downturns. Strict Regulations: The financial industry is heavily regulated, and this can translate to strict compliance requirements and procedures that employees must adhere to. Limited Autonomy: Depending on the role, there might be a structured approach to customer interactions, limiting autonomy in decision-making. Stressful Market Conditions: Financial markets can be unpredictable and may impact the workload and stress levels of employees, especially during turbulent market conditions.
- 5.0Dec 5, 2023Team LeadCurrent Employee, more than 3 yearsRaleigh, NC
Pros
Great benefits and pto. Fabulous training support and management. Benefits include loa paid holidays vacation days etc and perks like tuition reimbursement heath fee reimbursement concierge and more and they will pay and train you to get certain certifications and licences including agile and scrum master and series 6 7 etc. Beautiful campus and awesome coworkers. Fidelity is huge on career advancement and they are a huge company with many resources to get you where you want to be.
Cons
If you apply here try not to apply for any jobs in which you are answering phone calls. Most entry level positions are call center based and you have to adhere to a strict schedule, calls are ongoing and rigorous and it takes a lot out of you. It is extremely difficult to get out of the “call center” positions once you are already in one. Also I only received 1 Christmas bonus during my time there.
2 - 3.0Nov 30, 2023Operation AnalystCurrent Employee, more than 5 yearsMerrimack, NH
Pros
401k match is great, 7% Offer other little benefits like a fitness reimbursement up to $300.00 Personally I haven't had a negative team experience
Cons
They say they promote diversity and inlcusion and stress the culture and all those other buzz words but they really dont do anything other than talk about it. They're forcing people to come back to office even though there's been massive feedback about how that will negatively impact employees - upper management doesn't even pretend to care anymore. They're looking to cut costs and take it from raises/bonuses/OT even though the company has had huge growth and the company owner is one of the richest women in America There is a huge issue with managers not being able to provide actionable/useful feedback when trying to move to a new role or when discussing performance. They tell you how great you are but when it comes to why you didnt get the job/performance rating you were expecting they just tell you someone was just a little better but keep doing what you're doing
3 - 5.0Mar 2, 2015Anonymous EmployeeCurrent Employee, more than 10 yearsWestlake, TX
Pros
Large, privately held firm with values that are reinforced at all levels of leadership. Career opportunities are ongoing and the vast majority of people at the firm will help you progress if you're willing to do the work. Fidelity provides exceptional benefits with options based on personal needs and various family situations. While pay and bonus structures are sometimes criticized, being patient will pay off for those who are willing to wait.
Cons
Fidelity retail is open 24 hours, causing scheduling conflicts for some candidates Career tracks within the firm can be limited due to licensing requirements, or lack of licensing flexibility in the groups
184 - 5.0Dec 1, 2023Financial Customer AssociateCurrent Employee, more than 1 yearAlbuquerque, NM
Pros
Excellent training, managers have done calls themselves (for years) and a great mix of work from home (3 weeks) and in office (1 week) per month. Supportive network of team leads is there to help, and excellent benefits DAY 1, 23 PTO days Year 1, Also the TECH is first rate and also extremely well supported by the TECHWORKS team.
Cons
The company has very high standards and holds us to them. You will hear "refer to your resources" a lot...the resources are provided and pretty good, but there is so much to find it can be daunting at first. We are well supported though.
- 1.0Oct 16, 2023Financial Consultant IFormer Employee, more than 1 yearChicago, IL
Pros
I was drawn to the training program for the Financial Consultant role. Good 401k match.
Cons
I was in a 1 year training program for the Financial Consultant role while completing my CERTIFIED FINANCIAL PLANNER™ certification. I was told I needed to sell more insurance, annuities, and managed accounts in order to continue on as a Financial Consultant. I was let go as soon as I hit the 1 year mark, shortly after I became a CFP® professional. I had told HR that I was pregnant when I became concerned about losing my job and asked to be considered for a different role within Fidelity (since I knew I would not be able to interview and start another job at 7 months pregnant). After I was let go by my manager, I reached back out to HR and they were not even aware that my employment was being terminated. Everyone I dealt with at Fidelity was extremely insensitive to the fact that this would cause a huge amount of stress to me and my family at a time that stress had serious potential health risks to myself and my baby. I ended up being unemployed for close to 9 months. I was interviewing for new jobs while also taking care of a newborn and paying extremely high premiums for health insurance for my family. Only 23% of CFP professionals are women, and only about 15% of financial advisors are women. Even though Fidelity touts its family values and culture, I would not recommend Fidelity to women based on my experience.
22
Fidelity Investments Response2moThank you for taking the time to provide your feedback, we would like to hear more from you. We can be reached at 800-835-5099 Prompt 2, 4, then 1, if you are willing to share more details with us.
- 1.0Nov 27, 2023Regional Support TechnicianCurrent Employee, more than 5 yearsMerrimack, NH
Pros
The benefits are solid... Or so I'm told honestly I don't understand why we don't have a single payer system it's insane that to have health care you need a stable job. Don't even get me started on dental... What are they? Luxury bones?
Cons
Despite the fact that the average employee of this company can't even power on a computer my role is the lowest paid in the company. To be clear the folks who work from home taking chats/calls who escalate their tickets to my team make more than my team. Let's talk numbers. Inflation in 2021 was around 9% but the average raise for my team was 2%. 2022 was again around 9... But we got a whopping 7%. That's a pay cut baby. When we spoke to our leadership they literally told us to go find another job. What's more is there is no out. You are trapped in this role forever or until you find something better elsewhere. They offer programs to "help you progress." but then banish the techs because they don't want tech people. They also abuse the ever living crap out of contractors. They want you as an employee handling people with millions of dollars in trades laptops but they don't wanna give health care. Incredible.
6 - 2.0Nov 21, 2023Financial Customer AssociateCurrent EmployeeDurham, NC
Pros
The starting pay is pretty good for a call center. Great benefits as well.
Cons
They claim that there are so many different opportunities to grow within the company, but make it impossible to explore those options due to working a strict schedule on the phones. The call volume is back to back with no room to breathe in between calls. You go through 3 months of training and still feel confused at the end. They encourage you to ask questions and reach out for help, but when you reach out for help, you're reprimanded for doing so. You have no say so in your schedule and you have to work between 12pm-8pm so say goodbye to having any type of social life. They offer free therapy and after working there for about a week, you'll quickly understand why.
3
Fidelity Investments Reviews FAQs
Fidelity Investments has an overall rating of 4.3 out of 5, based on over 15,638 reviews left anonymously by employees. 86% of employees would recommend working at Fidelity Investments to a friend and 85% have a positive outlook for the business. This rating has been stable over the past 12 months.
86% of Fidelity Investments employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Fidelity Investments 4.2 out of 5 for work life balance, 4.4 for culture and values and 4.2 for career opportunities.
According to reviews on Glassdoor, employees commonly mention the pros of working at Fidelity Investments to be culture, career development, benefits and the cons to be senior leadership, management.
