Fidelity Investments Reviews | Glassdoor

Fidelity Investments Reviews

Updated September 23, 2017
4,566 reviews

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3.8
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4,566 Employee Reviews

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Pros
Cons
  • Work/Life balance is sometimes challenging (in 149 reviews)

  • Call center style of employment for most jobs (in 182 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (44)

    "The Green Machine"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Client Service and Relationship Manager in Boston, MA
    Former Employee - Client Service and Relationship Manager in Boston, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Fidelity Investments (More than a year)

    Pros

    Great company with lots of opportunity for advancement and career changes with god benefits, and good pay. I worked at the company for over 10 years and learned a lot about retail and B2B investments. Have a few FINRA licenses (24,65, 63, 7, 31, and Insurance) and was working towards my CFP that was supported and sponsored. There are also lots of internal and OTJ trainings. Plenty of great people and some pretty awesome financial industry leaders. It's a privately owned company so if they want to pursue something they don't have to get the stock holder's buy in and they allow the employees to provide input on a lot of the process and employee engagement improvements that are currently in place. Overall it's a very dynamic culture constantly changing.

    Cons

    Super lager company so you could feel like just another worker and that your voice doesn't count. At times the hiring process when moving between roles can be a bit monotonous (in that it's a hurry up to wait months situation). Overall it's a very dynamic culture and constantly changing so if change is not what you like this probably isn't for you.

    Advice to Management

    Keep up the good work, continue to involve the employee and try and be more transparent with future plans as well as potential institutional clients


  2. Helpful (9)

    "Overall, a great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Publishing Developer in Covington, KY
    Former Employee - Publishing Developer in Covington, KY
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at Fidelity Investments full-time (More than 10 years)

    Pros

    Amazing benefits - 401k (100% up to 7% matched), profit sharing, medical/dental, paid holidays, paid vacation, gym membership reimbursement, tuition assistance, student loan pay off, ability to work from home in many departments/roles... I could go on and on!

    Great work environment. Nice facilities. Great culture. Awesome folks to work with. Management was wonderful.

    Cons

    In my department (Learning & Development), there are constant changes and reorganizations, thus leading to shifts in teams and eventually lay offs. Fidelity is a chronic "reorg and then lay off" company and I experienced it firsthand after being with them for 11 years, along with many others in my group - some with long tenure and even more with incredible talent. Since the owner, Mr. Johnson, stepped down and allowed his daughter, Abby, to take over, so much has changed and not in a good way. It is really unfortunate.

    Advice to Management

    Keep the good talent you have, quit reorg-ing all the time and randomly laying off to save a buck. I wish things were the way they used to be with Fidelity.

  3. Helpful (1)

    "Intern"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Fidelity Investments full-time

    Pros

    Really focused on learning and development

    Cons

    Not a lot of structure for what the inter is supposed to do


  4. "World Class Organization"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - 401K Investment Guidance Consultant in Covington, KY
    Former Employee - 401K Investment Guidance Consultant in Covington, KY
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at Fidelity Investments full-time (More than 8 years)

    Pros

    Fidelity invests lots of training, resources and time for new employees. Not everyone makes it in the first 8-10 weeks of training and they either quit because they find out that the job is not for them or they fail the Series 7/63 tests. It's a great feeling of accomplishment after you get through the initial training program and pass the financial licensing exams and you feel like you belong to a strong reputable company. From there you can move on to other departments like sales, stock and options trading, 401K investment guidance, pensions, operations, management, training and education, support desk help, compliance, etc depending on your interests. Everyone that I worked with in management was very supportive of my goals in wanting to move up in the company or try different areas of the business. As long as you have a plan and show interest in another position, they help you secure the position by working with the managers of the group or department that you are interested in. The 401K/health/reimbursement benefits are the added incentives to staying with Fidelity long term and the 401K matching/profit sharing is the best in the financial services industry, maybe even most of corporate America.

    Cons

    The downsides to Fidelity is that you are working in a call center and sometimes day to day activity can become boring, mundane and very repetitive. Some managers are known to micromanage when you can take breaks including how often and they monitor operational metrics very closely (number of calls taken, average handle time and how much time after every phone call). They are very persistent about coaching on what is the best language to approach each customer, sometimes to a point of emphasizing perfection. If you are there for 5 yrs or more, base salary becomes stagnant and it becomes more challenging to apply for positions and roles that offer more compensation potential because the people in those positions have been there for 10 years or more.

    Advice to Management

    Find a good balance between being an employee advocate and working with upper level management to create a more positive environment. This is especially important during recent times of industry changes and company/department/policy changes. Ultimately, the representatives working on the phones are the first point of contact for the customer and they have to feel good about Fidelity's company culture, policies and values to be able to feel confident speaking and resolving customer's problems and anxieties about their financial accounts.


  5. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Director in Westlake, TX
    Current Employee - Senior Director in Westlake, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Fidelity Investments full-time (More than 10 years)

    Pros

    The benefits are unsurpassed. From student loan aid, 401k matching and amazing health insurance; it's very hard to find another employer who comes close

    Cons

    It's a really large company with a lot of bureaucracy. It's very hard to get any process changed with out endless emails and meeting with later upon layer of management


  6. "Senior Manager - DevOps"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Durham, NC
    Current Employee - Anonymous Employee in Durham, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Fidelity Investments full-time (More than 10 years)

    Pros

    Employee friendly, Value for people, Respectful

    Cons

    Slow growth, Lot of changes

    Advice to Management

    Value institutional knowledge and loyalty


  7. "Industry leader"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in Boston, MA
    Current Employee - Director in Boston, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Fidelity Investments full-time (Less than a year)

    Pros

    Work life balance, great benefits, brand recognition, innovative leadership, acts in the best interest of the customer.

    Cons

    red tape, approvals and project related delays

  8. "Great Employer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Project Manager in Merrimack, NH
    Former Employee - Senior Project Manager in Merrimack, NH
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Fidelity Investments full-time (More than 10 years)

    Pros

    Co-workers are great, smart; benefits are great, flexibility, life balance is also good

    Cons

    sometimes the pace can be too fast


  9. "Financial Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at Fidelity Investments full-time (More than 3 years)

    Pros

    Great training to get your Series 7 and 66. Great benefits. Learn a lot about personal fiance which can set you up for success in your own life.

    Cons

    This is a call center job. It can be taxing taking call after call.

    Advice to Management

    Always remember what it was like on the phones.


  10. "Great Place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Fidelity Investments full-time

    Pros

    Great business model. Honest, trustworthy people who truly desire to take care of the customer. CEO and leaders truly believe in innovation and financially support it.

    Cons

    Large company where there is not a lot of room for advancement. Highly relationship oriented where networking is highly valued.

    Advice to Management

    Improve the quality of product management in order to achieve better innovation results.


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