Fidelity Investments Reviews | Glassdoor

Fidelity Investments Reviews

Updated July 18, 2017
463 reviews

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463 Employee Reviews

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Pros
Cons
  • Work/life balance tough to maintain (in 145 reviews)

  • Call center style of employment for most jobs (in 173 reviews)

More Pros and Cons

  1. Helpful (5)

    "Not the best employer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retirement Solutions Representative in Merrimack, NH
    Current Employee - Retirement Solutions Representative in Merrimack, NH
    Negative Outlook
    Approves of CEO

    Pros

    Great benefits including health, dental, vision. 7% 401k match plus 10% profit sharing although it takes 5 years to be vested. They also help pay student loans and offer free tuition for continuing education

    Cons

    Hard to advance, many lay offs, culture treats one as a robot or machine instead of a person. Phone center is brutal


  2. Helpful (2)

    "Systems Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Systems Analyst in Smithfield, RI
    Former Employee - Systems Analyst in Smithfield, RI
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Fidelity Investments full-time (More than 5 years)

    Pros

    Some great people
    Benefits
    Salary is ok
    Locations are great

    If you drink the corporate juice and are talented you will succeed. Management prefers rising young talent for promotion paths..

    Cons

    Micro management
    Will fully pitting employees against one another
    Creating bad situations for employees who fall out of Management's favor. Rather than talk to you management wants you to fail/quit if they don't like something about your style even if you constantly produce.

    I saw management force out three lower level employees after refusing my attempts to train them.

    Advice to Management

    Teach the upper middle management some humility. Director level employees act like they are good gift to software engineering.

  3. Helpful (8)

    "Great at first"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Resolution Manager in Morrisville, NC
    Current Employee - Customer Resolution Manager in Morrisville, NC
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Fidelity Investments full-time (More than 5 years)

    Pros

    Fidelity loves young go-getters fresh out of college. Chances for advancement quickly after starting are high, and the pay is decent. They have decent benefits as well.

    Cons

    They promote new faces quickly before they are ready to take on additional roles and put them in a spot of plateau where they can't get any higher because they were out in a spot they were not prepared for. Most managers play strong favorites and one black mark on your record from a biased supervisor shuts down any hope of advancement in the future. HR is reluctant to help with issues.


  4. Helpful (3)

    "Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Jacksonville, FL
    Current Employee - Anonymous Employee in Jacksonville, FL
    Doesn't Recommend
    No opinion of CEO

    I have been working at Fidelity Investments full-time (More than 3 years)

    Pros

    Team managers are great but have a limited voice. Everyone is nice that you work with , but nice does not pay the bills.

    Cons

    When you have three financial licenses and have been here for a few years you still make less than almost anyone you know, especially in the financial industry.

    Advice to Management

    Management tries to put a positive spin on any change, most being negative. When we as reps are challenged about certain stats, many in this job being out of our control , the same type of spin would not be tolerated. The expectations and job is always changing but the compensation is not. It is depressing that we work in finance with pay that does not allow us to save and build our own investments as we encourage other to do. The match and profit sharing is great, however we all know working across the street with double the pay and just a little match would go much farther, especially long term. It all comes back to economics, Incentives Matter.


  5. Helpful (2)

    "Ned's Stepping Down has company down"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Business Analyst in Boston, MA
    Former Contractor - Business Analyst in Boston, MA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Fidelity Investments as a contractor

    Pros

    Large company with deep pockets

    Cons

    Very territorial. Since Ned has retired the company has lost its entrepreneurial spirit. Now its all about performance.

    Advice to Management

    Think like Ned. Your experienced workers know your business and care deeply, at least until this current trend teaches them otherwise.


  6. Helpful (1)

    "Financial Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Mission Viejo, CA
    Former Employee - Anonymous Employee in Mission Viejo, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Fidelity Investments full-time (More than 5 years)

    Pros

    The Profit sharing is beneficial.

    Cons

    Branches are run like hamster wheels. Branch managers have no true skills or understand the business. Representatives provide guidance and no real advice.


  7. Helpful (5)

    "Loved working with corporate management but regional management was very inexperienced and lacked the resouces to grow."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Executive Secretary in Jacksonville, FL
    Former Employee - Senior Executive Secretary in Jacksonville, FL
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Fidelity Investments full-time (More than 10 years)

    Pros

    Pay and incentives are good but not always rewarded fairly. If you align yourself with the right people you can move up fast. The culture has changed a lot in the past 10 years. Very different when Ned Johnson was in charge. Not sure if that is a con or pro only time will tell.

    Cons

    Many employees get positions on who they know not what they know. It seems they only want to be seen as a company of miliniums and put very little value in hard work and a good work ethic. Trying too hard to be a tech culture without the knowlege of what it takes.

    Advice to Management

    Do not underestimate the value of older employees.

  8. Helpful (4)

    "Sales Employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Representative in Westlake, TX
    Current Employee - Sales Representative in Westlake, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Fidelity Investments full-time (More than 3 years)

    Pros

    Good licensing and support for more certifications. Retirement benefits are good. Great financial license teachers and ongoing training. Good work/life balance. Good starter company for the industry then get out after vesting as so many do.

    Cons

    Salary is the worst especially given the number of competitors in close proximity. No raises this year and many positions being cut. A fellow employee was literally let go due to persistently low customer surveys which you have to get a perfect score. Anything else counts as an F. If you get a good score you're still screwed. This employee had his CFP and masters paid for by the company. What an asinine policy to spend all that money on someone and then walk them out.

    Advice to Management

    Look at what competitors are paying 5 minutes down the road because we certainly are. What good are back-end benefits 30 years away if we're so stressed out about the cost of our monthly mortgage in the DFW area?


  9. Helpful (13)

    "Good introduction to retail finance. But this a call center through and through. Do not be deceived"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Financial Representative - HNW in Jacksonville, FL
    Current Employee - Financial Representative - HNW in Jacksonville, FL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Fidelity Investments full-time (More than 3 years)

    Pros

    -extensive training program
    -licensing help
    -good introduction to finance
    -genuinely nice coworkers
    -good computer systems
    -get to be a customer as well

    Cons

    -extreme micromanagement
    -does not care for ability or knowledge, only that you meet your call metrics. There is a person on my team that has to call for help over 10 times a day, but no worries because they take 50 calls.
    -job goes from remedial customer service work to having to explain complex investing and tax strategies.. no consistency in service.
    -management is all about the flavor of the day: for a couple of months it was having great conversations with clients, then it was all about having a good workplace to be in.. now it's about taking as many calls as humanely possible with no rest.
    -management likes to hype up the small things.. like wireless headsets, or taking a break when you want to... but they will pass a long all bad news to the lower level managers and will not face the front line reps at all. They refuse to hear any criticism on policy updates. Some are so far removed from helping any client that it's comical what they expect.
    - lately they have been devaluing the high net worth service reps. They used to allow for casework and follow up on issues, but they've tossed that in favor of handling as many clients as possible. So now the client with 2 mill as equal standing as client with 2k.
    -management treats all reps the same, no matter fresh out the dorm room or seasoned worker. Can be frustrating..
    -this is not a role to stay in for long. Go the sales route. Stay away from customer service.
    -refuse to be competitive in pay
    - bonuses are a joke.. almost insulting
    - if all else fails, other firms in town have better pay.

    Advice to Management

    Stop hiring sycophants and yes men in manager roles. Be leaders and get out in front of the reps you manage. Your pow wow sessions in team meetings are a joke. Stop acting like a kindergarten teacher and talk to reps like adults.


  10. Helpful (10)

    "Golden handcuffs"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Manager in Salt Lake City, UT
    Current Employee - Senior Manager in Salt Lake City, UT
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Excellent pay and benefits. Fidelity has the right intentions and they always error on the side the employee. The challenge here is that they often keep corrosive employee's around.

    Cons

    Soul crushing bureaucracy. Non technical management in a technical field equals poor decision making.

    Advice to Management

    Stop letting HR move the bullseye every 6 months.


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