Fidelity Investments Reviews | Glassdoor

Fidelity Investments Reviews

Updated September 25, 2017
4,572 reviews

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3.8
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4,572 Employee Reviews

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Pros
Cons
  • Work/Life balance is sometimes challenging (in 149 reviews)

  • Call center style of employment for most jobs (in 182 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (44)

    "The Green Machine"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Client Service and Relationship Manager in Boston, MA
    Former Employee - Client Service and Relationship Manager in Boston, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Fidelity Investments (More than a year)

    Pros

    Great company with lots of opportunity for advancement and career changes with god benefits, and good pay. I worked at the company for over 10 years and learned a lot about retail and B2B investments. Have a few FINRA licenses (24,65, 63, 7, 31, and Insurance) and was working towards my CFP that was supported and sponsored. There are also lots of internal and OTJ trainings. Plenty of great people and some pretty awesome financial industry leaders. It's a privately owned company so if they want to pursue something they don't have to get the stock holder's buy in and they allow the employees to provide input on a lot of the process and employee engagement improvements that are currently in place. Overall it's a very dynamic culture constantly changing.

    Cons

    Super lager company so you could feel like just another worker and that your voice doesn't count. At times the hiring process when moving between roles can be a bit monotonous (in that it's a hurry up to wait months situation). Overall it's a very dynamic culture and constantly changing so if change is not what you like this probably isn't for you.

    Advice to Management

    Keep up the good work, continue to involve the employee and try and be more transparent with future plans as well as potential institutional clients


  2. "Customer Relationship Advocate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Relationship Advocate in Jacksonville, FL
    Current Employee - Customer Relationship Advocate in Jacksonville, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Fidelity Investments full-time (Less than a year)

    Pros

    Work life balance, flexibility with scheduling, trainings and benefits

    Cons

    Base salary should be more competitive

  3. "Business analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Analyst in Westlake, TX
    Former Employee - Business Analyst in Westlake, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Fidelity Investments full-time (More than 10 years)

    Pros

    Benefits were great. After five year, you can get around five weeks of pto. 401k marching is great too. They also have tuition reimbursement

    Cons

    Too many meetings and meetings about meetings. There seem to be too many layers of management also. Cut some of those out.

    Advice to Management

    Cut back on meetings. Everything else was great!


  4. "High net worth rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Salt Lake City, UT
    Current Employee - Anonymous Employee in Salt Lake City, UT
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Fidelity Investments full-time (More than 5 years)

    Pros

    Great benefits, flexibility with schedule when you have senority.

    Cons

    It used to be a great place but has been downhill with upper management constantly finding ways to pay you less and expect you to do more. Morale is low so they implement small fixes that they always renig on and avoid the bigger issues. This year they increased metrics dramatically while cutting bonuses avoiding mid year raises and asking us to take over other departments work. The longer you work there the less you will make.

    Advice to Management

    Get ready to lose your employees during tax season. Stop giving us crap we don't really care about like new chairs while tasking things we need like raises and bonuses.


  5. "Portfolio Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Fidelity Investments full-time

    Pros

    Stable, good people, easy dress code lol

    Cons

    Lack of communication about future state.


  6. Helpful (1)

    "Okay Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Financial Representative Full Trader in Jacksonville, FL
    Current Employee - Financial Representative Full Trader in Jacksonville, FL
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Fidelity Investments full-time (More than a year)

    Pros

    Benefits, time off during off-season, flexible lunch and breaks in schedule

    Cons

    Monotonous phone call after phone call. This is a CALL CENTER but you'll never hear it referred to that way. No opportunities for growth within the company and whatever job there is, it will be taking inbound phone calls for customer service as well. Shift assignment is "random" and you could be like me and get stuck working
    2-11pm for the first 6 months when you were told it would be a 9-6 during the interview process. Even now I'm still not on a day shift. Very little time not taking phone calls and it can be 8 hours of back to back customer service calls during busy season.

    Advice to Management

    More defined role and opportunities to work off the phones


  7. Helpful (1)

    "World Class Organization"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - 401K Investment Guidance Consultant in Covington, KY
    Former Employee - 401K Investment Guidance Consultant in Covington, KY
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at Fidelity Investments full-time (More than 8 years)

    Pros

    Fidelity invests lots of training, resources and time for new employees. Not everyone makes it in the first 8-10 weeks of training and they either quit because they find out that the job is not for them or they fail the Series 7/63 tests. It's a great feeling of accomplishment after you get through the initial training program and pass the financial licensing exams and you feel like you belong to a strong reputable company. From there you can move on to other departments like sales, stock and options trading, 401K investment guidance, pensions, operations, management, training and education, support desk help, compliance, etc depending on your interests. Everyone that I worked with in management was very supportive of my goals in wanting to move up in the company or try different areas of the business. As long as you have a plan and show interest in another position, they help you secure the position by working with the managers of the group or department that you are interested in. The 401K/health/reimbursement benefits are the added incentives to staying with Fidelity long term and the 401K matching/profit sharing is the best in the financial services industry, maybe even most of corporate America.

    Cons

    The downsides to Fidelity is that you are working in a call center and sometimes day to day activity can become boring, mundane and very repetitive. Some managers are known to micromanage when you can take breaks including how often and they monitor operational metrics very closely (number of calls taken, average handle time and how much time after every phone call). They are very persistent about coaching on what is the best language to approach each customer, sometimes to a point of emphasizing perfection. If you are there for 5 yrs or more, base salary becomes stagnant and it becomes more challenging to apply for positions and roles that offer more compensation potential because the people in those positions have been there for 10 years or more.

    Advice to Management

    Find a good balance between being an employee advocate and working with upper level management to create a more positive environment. This is especially important during recent times of industry changes and company/department/policy changes. Ultimately, the representatives working on the phones are the first point of contact for the customer and they have to feel good about Fidelity's company culture, policies and values to be able to feel confident speaking and resolving customer's problems and anxieties about their financial accounts.

  8. "Good benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Product Manager in Manchester, NH
    Former Employee - Product Manager in Manchester, NH
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Fidelity Investments full-time (More than 8 years)

    Pros

    Great benefits. Smart people doing great things.

    Cons

    HR pigeon holes people. Hard to advance. Bias toward younger employees.


  9. Helpful (2)

    "Not in touch with employee needs"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Disapproves of CEO

    I worked at Fidelity Investments full-time

    Pros

    Great benefits and office locations and designs.

    Cons

    Not really in touch with input. They have programs designed to get outside the box thinking for ideas, but quickly then tell you the guidelines/parameters on how you are allowed to think outside the box. Sort of dismisses the whole point.


  10. Helpful (1)

    "Great until it wasn't"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Portfolio Specialist in Westlake, TX
    Former Employee - Senior Portfolio Specialist in Westlake, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Fidelity Investments full-time (More than 10 years)

    Pros

    Benefits- 401k matching and profit sharing, generous PTO, pretty campus not that you'll get an opportunity to enjoy it while shackled to your desk

    Cons

    They have an unrealistic profit margin goal (28% - 2x the industry average) and they are not above sacrificing anyone and anything to get there.

    Advice to Management

    Maybe consider lowering your outrageously high bonuses before sacrificing so many front line employees


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