Fidelity Investments Reviews | Glassdoor

Fidelity Investments Reviews

Updated March 21, 2017
441 reviews

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  1. "Call handler"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Anonymous Contractor
    Former Contractor - Anonymous Contractor
    Neutral Outlook
    No opinion of CEO

    I worked at Fidelity Investments as a contractor

    Pros

    Compensation and free food on Fridays

    Cons

    Long hours sometimes on really short notice

    Advice to Management

    Be more sensitive to employee's personal time.


  2. Helpful (6)

    "The grass is not always greener along the green line"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Fidelity Investments full-time (More than a year)

    Pros

    A lot of the people there were great to work with

    Cons

    Could not figure out who they wanted to be. People who drink the green kool aid are all in and rah rah. Mgmt does not want you to elevate if you are good at your job. Financial consultants think they are CEOs with demands yest have no clue how to connect to clients that pay them. If you want a new job, be prepared for a paycut.

    Advice to Management

    Stop micromanaging.


  3. Helpful (8)

    "Great benefits, terrible work culture"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Financial Representative in Salt Lake City, UT
    Current Employee - Financial Representative in Salt Lake City, UT
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Fidelity Investments full-time (More than a year)

    Pros

    They contribute 17% of your income to your 401k, on top of your contribution. Great health insurance.

    Cons

    Very resistant to change. An attitude of "We've made it, so there's nothing to improve." They send out surveys to customers but disregard any input that doesn't praise them.

    Advice to Management

    Listen to the people that keep you in business and stop punishing employees when your customers tell the truth about their experiences with Fidelity.


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  5. Helpful (2)

    "Best of the large brokers, but nowhere near an RIA"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Cary, NC
    Former Employee - Anonymous Employee in Cary, NC
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Fidelity Investments full-time (Less than a year)

    Pros

    Great work/life balance and benefits.

    Cons

    Not doing what is in the best interest for clients. This will harm them in the long-run. You cannot continue to deceive clients and sell them high commissions and high fee solutions that do very little to meet financial goals.

    Advice to Management

    Give a much larger range of meritocratic pay. Pay primarily, if not entirely, from AUM and not commissions.


  6. Helpful (10)

    "If you're looking at the Financial Rep Role, read this."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Denver, CO
    Current Employee - Anonymous Employee in Denver, CO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Fidelity Investments full-time (More than a year)

    Pros

    Decent benefits(which they've recently begun to cut back on). It's a mellow work culture, your co-workers are quite friendly and helpful in general, it's not a cutthroat environment at all. You will learn a lot at this job, and they do foster development within the constraints they provide. They're incredibly flexible with scheduling and accommodating for sick days etc, which is a huge plus for me.

    Cons

    This pertains specifically to the Denver site, but is also relevant to the role as a whole;

    1) In the FR role you're essentially forced to burnout. The efficiency metrics are high, and when you good at the role you will take 70-100 calls a day. If you haven't done this before, you have no idea how exhausting it can be, people are pissy, impatient and dump their problems in your lap every day. Despite having a Series 7, you will quickly learn you're not really a stock broker, you're a frontline customer serviced rep in a call center. I rarely trade, most of my day is spent playing clean up with banking,tech support or paperwork issues while playing damage control with inconvenienced clients. You will quickly learn how insane people can be, you WILL have a client cussing and irrationally berating you because you can't make their check clear on a Sunday.

    2) The career opportunities are narrow, particularly for the Denver site. During training they will tell you that everyone is promoted within 4-5 months, and some promoted out of the training class. This is misleading at best. I'm a top performer in the site and now over a year in role, there are serious issues with favoritism in hiring, I've seen stellar candidates passed over countless times. Even with a promotion, it doesn't change the fact that 90% of jobs are on the phone. It's not easy to be leashed to a phone for 8 hours at a time, there are no projects, or tangible accomplishments, your tasks are often monotonous and dry.

    3) There's a massive morale problem in the role, more than half the people I talk to are actively seeking other employment or are despondent and burnt out. If you don't drink the company Kool - Aide 100% (which you never should at any job) you will quickly see a lot of the problems with the business decisions, common practices and client t treatment are frustrating. With this being said, there are people who enjoy the job, and stay in it for years, just be very self aware when you consider the job.

    4) For the licenses, you're underpaid compared to the industry. They justify this by giving you a "culture" that is superior. To a degree it's accurate, compared to other phone sites and financial firms, it's pretty decent.

    5) Your central metric, upon which bonuses and promotions are centrally focused, are customer surveys, which are graded irrationally and unfairly. You can correlate higher, but it is largely random, and it can be infuriating.


  7. Helpful (6)

    "Financial representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Jacksonville, FL
    Former Employee - Anonymous Employee in Jacksonville, FL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Fidelity Investments full-time

    Pros

    Good training program, private company with good job security

    Cons

    This is a call center and you will be on the phone ALL DAY LONG. There are no jobs in this co.that don't require you to be on the phone all day long regardless of the job title. Benefits are great if you can stay for the 5 year vesting schedule which 90% of the people don't bc of burn out. That's why the benefits are great bc no one ever vests so they never get paid out. You get 1-2 hours off the phone per WEEk....not per day. Eventually you can't take being on the phone anylonger and you either leave or get burnt out which effects your performance. Pay is lower than industry average and the main goal of all 1000 employees is to get one of the 50 or so jobs that don't require one to be on the phone all day. These non phone jobs rarely come up and competitive is fierce. Decent job for first time out of college person looking to gain experience and then leave. Also, everything is based on phone metrics so keep your headset on and don't drink much water bc that will require you to go to the bathroom and hurt your phone metrics.

    Advice to Management

    Need more operations jobs instead of just 100% on the phone all day.


  8. Helpful (1)

    "Registered Representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    No opinion of CEO

    I worked at Fidelity Investments full-time

    Pros

    Great management, atmosphere, and benefits.

    Cons

    Very misleading upon hiring. Once hired, they will give you all the study materials to pass series 7 exam. However, if you do not pass, you will be terminated. They need to tell new employees that this is a possibility up front instead of not giving a clear answer until it is too late.

    Advice to Management

    Be upfront with your employees.


  9. Helpful (1)

    "Keep lowering pay"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Fidelity Investments full-time (More than 5 years)

    Pros

    Some areas love working here but the Midwest has a problem with its upper management. Great learning experience

    Cons

    Management by chaos is the belief here. Disruptive not supportive. It seems like they would prefer automation and robots to decent human beings. Pull the lever- get a portfolio. Repeat

    Advice to Management

    Take a look in the mirror. Wonder why all the best people have left?


  10. Helpful (1)

    "Brokerage Operation"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Disapproves of CEO

    I worked at Fidelity Investments full-time

    Pros

    Good benefits, company has a good name

    Cons

    Company is so cheap, and fidelity is king of office politics game. I would stay away

    Advice to Management

    Pay more and give more than 2 weeks vacation


  11. Helpful (14)

    "Benefits are great, but NOT worth it."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Great benefits, help with student loan payments, reimbursement for health/fitness things, gym on site, awesome coworkers, fun environment overall, great company match on 401k plus profit sharing, good health benefits, generous paid vacation time, very detailed training, nice salary with quarterly bonuses

    Cons

    No mobility within the company, managers are completely fake and act like they care about your career development but really don't care at all, they blow smoke up your you know what and make it seem like there's a lot of opportunity, but that's only true if you've been with the company for 5+ years, unfair treatment of employees by upper management, immoral conduct swept under the rug, ridiculous expectations, micromanaging

    Advice to Management

    Stop being fake, and stop sweeping immoral behavior under the rug. Maybe if you stopped treating your employees like robots and started treating them like human beings, your turnover rate wouldn't be so high. Stop making false promises of career development. Stop micromanaging, and learn how to let your employees be successful in a way that's unique to them. A lot of talented and hard working people slip through the cracks because management is too concerned with corporate politics and numbers.



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