Fidelity Investments Reviews | Glassdoor

Fidelity Investments Reviews

Updated April 28, 2017
4,179 reviews

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4,179 Employee Reviews

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  1. "Excellent Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Analyst in Boston, MA
    Current Employee - Analyst in Boston, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Fidelity Investments full-time (More than a year)

    Pros

    Smart people, outstanding culture, plenty of room for growth

    Cons

    High performance standards/management demands excellence


  2. "Great place to work, Invested in YOU!"

    Star Star Star Star Star
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Former Employee - Registered Representative in Jacksonville, FL
    Former Employee - Registered Representative in Jacksonville, FL
    Recommends
    Approves of CEO

    I worked at Fidelity Investments full-time (Less than a year)

    Pros

    Great people, great training programs, great benefits.

    Cons

    Very hard being tethered to the telephone all day. Metrics make it hard to even use the bathroom.


  3. "Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Financial Representative in Boston, MA
    Current Employee - Financial Representative in Boston, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Fidelity Investments full-time (More than 8 years)

    Pros

    Awesome high benefit great training an opportunity for entry level job.
    Able to take license exams while working .
    Flexible work hours.

    Cons

    Low wages long hours and office politics. Difficult to get job promotions.
    Interview process lengthy . No quick response time to application.

    Advice to Management

    None


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  5. Helpful (1)

    "Not what it seemed"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineer in Boston, MA
    Former Employee - Software Engineer in Boston, MA
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Fidelity Investments full-time (More than a year)

    Pros

    -College graduate training program was great and well coordinated
    -Decent work life balance
    -Good cafeteria food and coffee
    -Some teams seem to be working on interesting products

    Cons

    After we were placed in our respective roles after the training program, the cons outweighed the pros, though I'm sure people's mileage varied across such a large company. The compensation here for software engineers is not at all competitive, especially for those living in high COL areas ie. Boston - the numbers on glassdoor are accurate. The initial job can be alluring with the company preaching high percentage 401k matching and strongly implied "growth", but it does not at all offset the low base pay for engineers (the match btw which takes 5 years to fully vest).

    In terms of the actual job as a developer, existing process management is a hinderance to say the least. I was spending half of my time creating support tickets and coordinating with members of support teams to get very simple tasks done. Not at all the fault of those teams, but more so the umbrella management processes that are set in place. I found that I could not get much meaningful done as an engineer because every step required either multiple approvals or support tickets.

    Advice to Management

    -When you ask for advice from your team on how to improve and your team responds, take that advice seriously.
    -Fix your compensation structure to match market rates for engineers.
    -Improve management processes to allow engineers to better do their jobs. Trust in your devs.
    -Be honest and don't bait-and-switch your employees with raises and promotions.


  6. "Challenging times"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Principal Technology Risk Analyst in Merrimack, NH
    Current Employee - Principal Technology Risk Analyst in Merrimack, NH
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Fidelity Investments full-time (More than 10 years)

    Pros

    When it works well, movement within firm is encouraged, and has great opportunities to learn and grow.

    Cons

    A very wide consolidation effort underway in the technology stack with significant challenges not fully vetted resulting in loss of the productive culture which was a hallmark of the business.


  7. "VP"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Vice President Sales in Boston, MA
    Former Employee - Vice President Sales in Boston, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Fidelity Investments full-time (More than 3 years)

    Pros

    Great environment to grow and diversify.

    Cons

    A change in strategy may have you out in the cold with no plan B

    Advice to Management

    Continue to mentor high potential people.


  8. "Great Firm"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Research Analyst in Boston, MA
    Current Employee - Research Analyst in Boston, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Fidelity Investments (More than a year)

    Pros

    Great culture, smart people, very thoughtful management team

    Cons

    Many responsibilities to balance early on


  9. Helpful (5)

    "work hard, sometimes get rewarded, but don't expect pay increases"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Boston, MA
    Former Employee - Anonymous Employee in Boston, MA

    I worked at Fidelity Investments full-time (More than 10 years)

    Pros

    - very generous retirement benefits
    - flexible work schedules/work from home arrangements for most associates
    - dedicated support of communities where it has offices and an equally committed base of volunteers in each location

    Cons

    - there are some absolute tyrants in leadership roles.
    - pay raises are negligible or non-existent. Ridiculous in a company with such profits.
    - they want world-class programs and services to attract talent but nickel & dime the budgets so they cannot compete.
    - if you're not a people manager you're considered less valuable to the company


  10. "Service Delivery Specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Service Delivery Specialist in Worcester, MA
    Former Employee - Service Delivery Specialist in Worcester, MA

    I worked at Fidelity Investments full-time (More than 5 years)

    Pros

    Great culture. Managers support internal growth.

    Cons

    Managers make it hard to maintain work/life balance.


  11. Helpful (3)

    "Same thing, over and over and over"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Defined Contribution Representative in Durham, NC
    Former Employee - Defined Contribution Representative in Durham, NC
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Fidelity Investments full-time (More than a year)

    Pros

    Great benefits and resources. In depth training. VP's are great resources and very kind, understanding people.

    Cons

    Montony. If you are a phone representative, there is big brother watching over you. Every second you are logged in, you are monitored. You could give the best possible customer service, but if you are not meeting Fidelity's standards, there is an issue. This place is micromanaged to a fault and gives little opportunity to let their employees shine.

    Advice to Management

    Don't push out your employees that work hard and deliver a positive customer experience (they are the reason why you receive those customer satisfaction rewards). Don't micromanage. Also do a better job of allowing employees to see what opportunities are available to them. We are not able to get off the phones due to high call volumes the majority of the time, and this makes it very difficult to see what else is out there.


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