Fidelity Investments Reviews | Glassdoor

Fidelity Investments Reviews

Updated December 9, 2017
4,812 reviews

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4,812 Employee Reviews

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Pros
Cons
  • Work/life balance tough to maintain (in 154 reviews)

  • Call center style of employment for most jobs (in 197 reviews)

More Pros and Cons

  1. Helpful (1)

    "Good benefits, not best paying"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Fidelity Investments full-time

    Pros

    Great 401k match, plenty of PTO, Paternity and Maternity leave is excellent.

    Cons

    Average pay for the industry, hire outside of company for higher roles.

    Advice to Management

    Better bonuses, and ability to move up in the company.


  2. "Good for short term experience, then move on"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Health and Welfare Representative in Albuquerque, NM
    Current Employee - Health and Welfare Representative in Albuquerque, NM
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Fidelity Investments full-time (Less than a year)

    Pros

    - Good student loan repayment system
    - Gain some insight into the health and insurance or 401k business
    - Good 401k plans

    Cons

    - Rarely promotes from within
    - stagnant wages (raises are not granted based on performance but by the starting competitive wages for call centered)
    - Management will have your back one moment then throw you to the wolves the next
    - No real ability to do anything besides take calls
    - everything is monitored and you will get into trouble years down the road for any mistake
    - No translatable skills
    - High turnover (about half do not make it past 1 year, one person in a class may last long enough to be vested after 5 years)
    - Did I mention that they do not promote from within, there is no upward mobility

    Advice to Management

    Rotate people off the phone to prevent burnout, give us raises based on our value to the company, stop bringing people in from out of town to take positions we want

  3. "Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Systems Analyst in Durham, NC
    Former Employee - Systems Analyst in Durham, NC

    I worked at Fidelity Investments full-time (More than a year)

    Pros

    Helpful and friendly atmosphere when speaking to people
    Great outdoors walking trail
    Superior break room facilities

    Cons

    Hard to move up in the company
    On boarding process for new employees could be improved
    Project Managers need to give more autonomy to their employees


  4. "Good pla"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Project Manager in Durham, NC
    Former Employee - IT Project Manager in Durham, NC
    Neutral Outlook
    Approves of CEO

    I worked at Fidelity Investments full-time (More than 3 years)

    Pros

    Good place to start your career. Competitive pay & benefits. Bonuses are above average. Lots of opportunities to learn in technology.

    Cons

    Management & politics can be horrible depending on your group. Of course, you see less of this at lower pay grades. Also, tons of layoffs happening over the last couple of years with the reorganization.


  5. "Company is great. Really has the employees best interest in mind."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Relationship Manager in Westlake, TX
    Current Employee - Relationship Manager in Westlake, TX
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at Fidelity Investments full-time (More than 3 years)

    Pros

    Great benefits. Company really thinks of everything hong when it comes to taking care of their employees. Between the health benefits, all of the reimbursements, and the 401k match...it’s hard to beat.

    Cons

    Some challenges mainly have to do with management. Some have the wrong focus on certain tasks and how thing should be handled.


  6. "Solid company, good benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Fidelity Investments full-time

    Pros

    Good, ethical people, solid benefits

    Cons

    Pay structures not the greatest, very busy days with non stop calls from asdvisor clients


  7. "Financial representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Fidelity Investments full-time

    Pros

    Good benefits such as 401k and student loan assistance.

    Cons

    Not a great job. It’s a call center.

  8. Helpful (3)

    "High Net Worth Financial Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - High Net Worth Financial Representative in Westlake, TX
    Current Employee - High Net Worth Financial Representative in Westlake, TX
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Fidelity Investments full-time (More than 3 years)

    Pros

    Somewhat competitive pay, excellent benefits, on-site gym/cafeteria/doctor/etc., company takes care of its employees

    Cons

    slim-to-none upward mobility, too big of a company to feel like you matter, slow to change/implement new ideas or solutions.

    Advice to Management

    Increase pay and decrease some of the over-the-top benefits. We don't need to build a massive tent for 3 months when the CEO comes to town for 2 days - that's out profit sharing


  9. "Retirement Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Fidelity Investments full-time

    Pros

    Great Benefits. Learning opportunity. They are so great to work for!

    Cons

    I have nothing bad to say about Fidelity. They are an amazing employer.


  10. Helpful (3)

    "Customer Advocate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Advocate
    Former Employee - Customer Advocate
    Recommends

    I worked at Fidelity Investments full-time (Less than a year)

    Pros

    Great Benefits, decent pay, very family friendly and flexible. It was great to work for the company. Best place I worked for so far.

    Cons

    Phone jobs are very stressful. It is all about college graduates and catering to them.

    Advice to Management

    Managers like to gossip a lot. Branded my colleague as not good for promotion. He finally was able to get promoted after few years and he is kicking it. Low level managers think they know everything'; a lot of people leave because of the immediate manager


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