Fidelity Investments Reviews | Glassdoor

Fidelity Investments Reviews

Updated February 20, 2017
432 reviews

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  1. "Work Experience"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Good colleagues and work enviroment

    Cons

    Bad pay and hard to progress


  2. "Fast paced"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Investment Solutions Representative in Jacksonville, FL
    Former Employee - Investment Solutions Representative in Jacksonville, FL
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Fidelity Investments full-time (More than 5 years)

    Pros

    Benefits for the company are some of the best within the industry. Great profit sharing, fitness reimbursement and education reimbursement.

    Cons

    It is difficult to advance within the company when you are an external employee. Uphill battle for new employees to undertake.

    Advice to Management

    Create more quality positions instead of just 1 mm service associates.


  3. Helpful (2)

    "I will never work in a call center again."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Financial Associate in Durham, NC
    Former Employee - Financial Associate in Durham, NC
    Doesn't Recommend

    I worked at Fidelity Investments (More than a year)

    Pros

    For your work, the pay is pretty decent.

    Cons

    Like all big companies, they are more concerned about their business than their employees. They ask you to work overtime everyday. The clients are sometimes extremely rude and you just have to deal with it. They pretend like there are opportunities for advancement, then you just end up right where you are. Employees are stuck at a desk all day answering back to back calls.

    Advice to Management

    Just make it a little more enjoyable for your employees. No one should dread coming to your company everyday.


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  5. "Financial Representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL
    Doesn't Recommend
    No opinion of CEO

    I worked at Fidelity Investments full-time (More than 3 years)

    Pros

    Great benefits very good training

    Cons

    Old boys network that is very fraternal.

    Advice to Management

    You can't go up against the management its run like a democratic dictatorship.


  6. Helpful (2)

    "Good training program, learned a lot, but definitely not a career"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Financial Associate in Durham, NC
    Former Employee - Financial Associate in Durham, NC
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    -Comprehensive Training
    -Medical/dental insurance start immediately
    -Plenty of overtime available
    -On-site gym ($20/month), additional insurance $$ for healthy living incentives
    -On high-call days the company tries to do something nice for the team (snacks, food, etc)

    Cons

    -Out of an 8 hour day, expect to be on the phones all 8 hours. Little development time
    -Very poor optical insurance
    -Overtime is expected and will effect your bonus
    -Very repetitive (almost every call is someone wanting to raid their 401k)
    -No discretion so customers will yell at you and there often are long holdtimes to get help on a call
    -All your time is monitored (typical call center) so everytime you go on break, lunch or to the bathroom expect it to be tracked

    Advice to Management

    Burn out in this role is caused by 8+ straight hours on the phone. Modify schedules to allow more personal development time, and cross-train employees for non-phone roles to allow some work variation.


  7. Helpful (6)

    "Financial Consultant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Financial Consultant in Orlando, FL
    Former Employee - Financial Consultant in Orlando, FL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Fidelity Investments full-time (More than 3 years)

    Pros

    Excellent benefits. 401k had 7% match and 10% profit sharing. Occasionally there is free breakfast and lunches. Room to grow in the company if you are willing to move

    Cons

    On the surface the Financial Consultant position seems great. They give you a book of clients, there's no cold calling since they provide leads and you can make over 6 figures with average effort. But in reality it's a pure sales role with very little concern about what's right for the client. Definitely not a fiduciary advisor and the turnover is extremely high. It's all about selling product and filling the buckets. Fidelity FCs are managed by the ever present spreadsheet. Everyone is stacked ranked and if you are below average on any category your branch manager or RPC ( who are usually inexperienced coaches that stink at sales) will come talk to you to see how to improve. The problem is there are like over 20 categories of things they measure you on. So you will always be below average in something! Another annoying thing is every click on the computer, every phone call, every email is tracked like big brother ! They also continually roll out some new method or spreadsheet and say this is the way things are going to be so get used to it. 4 months later you never hear about that spread sheet again. There is no adjustment if you are new, if you are in different markets or have a smaller or a more established book. There is a certain level of gamesmanship with the numbers too. Click here it counts, click here it doesn't even if you did the work. Talk to a client for like 30 seconds and tag their deposit and you get credit. Drop this client from your book without the client knowing and you won't get hit with an outflow. The people who do well in the role game the system the best. All the managers are ok with this and all they care about is selling managed money, annuities and bringing in new assets. Who cares what's right for the clients. That's really the sad part the clients think you are helping but in reality you are just selling what pays you the most basis points and hope they never call you after the sale. My advice is if you get this position plan to work it for 2 years then find something else in Fidelity not in the branch network.

    Advice to Management

    Move to a fiduciary role for FC. Give smaller more manageable books and go to fee based for products. Get rid of all the over head such as PS roles and RPCs


  8. Helpful (4)

    "Not What I Expected"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Financial Associate in Albuquerque, NM
    Current Employee - Financial Associate in Albuquerque, NM
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Fidelity Investments full-time (Less than a year)

    Pros

    The pay and benefits are great for the Albuquerque area, they also offer some amazing perks to inspire you to make choices.

    Cons

    Fidelity does not practice what it preaches.. You are told when you are hired and during training that customer service and advocating for the customer is the main goal. That you should "own the call". However as soon as you are on the phones, you are told that once the customer is handed off to what ever dept , you should not be involved anymore, that you should not make too many outbound calls to the customers because we are an inbound call center , I do not consider this owning anything. The procedures and resources are time consuming and cumbersome. Your computer is prone to freezing when you are in the middle of a call because of all of the resources you have to have up, and yet you can not say anything about your computer not working properly.
      Fidelity has compassion as part of it's mission statement , yet most of the procedures could not possibly show less compassion for the customer if they tried. In short I feel like I was lied to about the position I was hired for.
       Management shows favoritism as well as cliquishness, and though everyone appears to be friendly it is surface only. You never know what management expects or what they are in charge of because it changes constantly.

    Advice to Management

    Try to connect with all of your employees not just the ones you align with. Set expectations and don't change them all the time. Let your employees know what your role is.


  9. Helpful (1)

    "H & W Customer Services"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Great investment options regarding 401K and ability to really become knowledgeable about investing.

    Cons

    Development opportunities are just not there

    Advice to Management

    Trust those that you hire to get the job done and parter with them.


  10. "Senior business analyst"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Money flexibility not much else

    Cons

    Work you like a dog


  11. "Financial advisor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Management Representative in West Lake Hills, TX
    Current Employee - Client Management Representative in West Lake Hills, TX
    Recommends
    Positive Outlook

    I have been working at Fidelity Investments full-time (More than 3 years)

    Pros

    Good pay.
    Good benefits.
    Made some good friends.

    Cons

    *Very far commute
    * call center environment - I need more freedom & prefer face to face

    Advice to Management

    Less politics in the promotion process



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