Fidelity Investments Reviews | Glassdoor

Fidelity Investments Reviews

Updated May 20, 2017
1,043 reviews

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1,043 Employee Reviews

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  1. "Great benefits"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Financial Representative in Covington, KY
    Current Employee - Financial Representative in Covington, KY
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Fidelity Investments full-time (More than a year)

    Pros

    Great place for a recent college grad, pays well and has great benefits for something that is entry level and looking to find a good job right out of college.

    Cons

    They say they hire from within, which is true but it's really hard to find a role you are qualified for even from within. The work becomes monotonous and you can get into a rut. They base a lot of bonuses on surveys from participants but don't take into account if that survey is actually for you or for someone else.

    Advice to Management

    when trying new things a pilot make sure it's going to actually benefit your employees


  2. Helpful (11)

    "Depends where you are in your life"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Vice President in Smithfield, RI
    Current Employee - Vice President in Smithfield, RI
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Fidelity Investments full-time (More than a year)

    Pros

    Good benefits. Co-workers are nice. Work is super easy and doesn't take much time if you are smart. Great for coasting into retirement.

    Cons

    Not a good place for people who are implied leaders. It's a very top-down culture. You have no budget even as a VP, no freedom to push outside the "Fidelity way". Most people have been here for the last 20 years and it shows how out of touch these leaders are with how workforce of today looks at leadership and work in general. Long tenured middle managers and individual contributors also show a strange indentured servitude behavior. Many don't have the spine to say the truth, stand up for their beliefs and do the right thing. The culture is to sugar coat bad news and push all decision making as far up as possible.

    This might be fine if you come from a top-down, command and control culture. If you have worked in a culture of empowerment, this will be a stifling place.

    The company is headed towards uncharted territory but people up top lack the will to get rid of the "leadership" crud that only knows status-quo and actively tries to stonewall new ideas. A vast majority started their careers in phone sales - so they are not equipped for todays and tomorrows world. It will be an extremely hard task to correct the current heading of this ship. Drastic measures are needed to clean house but I doubt it will happen. I am waiting to see what happens in the next year.

    Again, if you are a young, go-getter this might not be a place for you. If you want to build a career that enables you to work in another company later, don't count on developing yourself as a leader here. If you want to be told what to do and just want to spend a few more years until retirement, this place is great and has excellent benefits.

    Advice to Management

    A few seminars in leadership and a few books will not change the behavior of your SVP's/VP's who have worked here for 15, 20, 25 years. Clean house now. Develop young talent into leaders of tomorrow. Phone reps becoming leaders in this company is nothing to be proud of. That is not how we will become a data driven, digital company.


  3. "Ok career for someone just out of college"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Salt Lake City, UT
    Former Employee - Manager in Salt Lake City, UT
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Fidelity Investments full-time (More than 10 years)

    Pros

    Good benefits. If you can survive your first year and move on to other departments it gets better.

    Cons

    Company is very big and slow to change. My director was out of touch of the business and results were overlooked. She was never around and only concerned about her career.

    Advice to Management

    Get out of your office and visit with your people.


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  5. Helpful (3)

    "Guidance Consultant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Guidance Consultant in Dallas, TX
    Former Employee - Guidance Consultant in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Fidelity Investments full-time (More than 3 years)

    Pros

    Benefits, Friendly Workplace, Outside Events, Recognition, and Open Communication

    Cons

    Bonus, Call Reviews, Micro-management, Management, Take Home Pay, Connected to Phone 24/7, Ridged Rules, Script-Like Conversation

    Advice to Management

    Decrease Call Reviews, Improve Management, Reduce Turnover Rates, Reduce Ridged Rules for Calls, Reduce Scripts, and let your registered employees actually have real conversations.


  6. "Retirements Specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retirement Specialist in San Diego, CA
    Former Employee - Retirement Specialist in San Diego, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Fidelity Investments (More than 5 years)

    Pros

    Good benefits and perks are the pros.

    Cons

    Working in the call centers is not ideal. You are chained to a phone and can not take a break when you want. They are pre scheduled and you have to follow them closely or you get reprimanded.


  7. "Good Starting Role"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Financial Representative in Merrimack, NH
    Current Employee - Financial Representative in Merrimack, NH
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Good experience and training process

    Cons

    inbound calls all day grinds you down

    Advice to Management

    more of a mix of project based work


  8. "Pay could be better"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Financial Services Associate II in Albuquerque, NM
    Former Employee - Financial Services Associate II in Albuquerque, NM
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Fidelity Investments full-time

    Pros

    One of the best support roles I've ever had. They actually value customer satisfaction more than any other metric.

    Cons

    Pay could be better. Similarly, our site was the only one excluded from the profit sharing program.

    Advice to Management

    If you're going to claim support is such an important role, you should try to compensate it as such.


  9. "This USE to be the Best Place to Work. Now, not so much"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Risk Management Director in Smithfield, RI
    Former Employee - Risk Management Director in Smithfield, RI
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at Fidelity Investments full-time (More than 5 years)

    Pros

    You are surrounded by smart people and will learn a lot. You will most certainly get experience that will translate to any other financial services firm in the world.

    Cons

    They have everyone at each others necks now for survival. What use to be an environment of constant improvement and making things better for investors is now an every man for himself environment with everyone worried about saving their own skin. It is tragic what has happened to the once premiere investment firm to work for in New England.

    Advice to Management

    It's time to stop with all of the management turnover, look in the mirror and go back to what made this a great place to work. You need everyone pulling in the same direction for a common goal instead of self interest ruling the day. This company reminds me a lot of what has happened to the U.S. government over the past 30 years. Everyone is only looking out for themselves and their own fiefdom with very little interest in the broad goal which is to make things better for the investor. Hoping you go back to what made you great.


  10. Helpful (3)

    "Fidelity at Westlake TX"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Manager in Keller, TX
    Former Employee - Project Manager in Keller, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Fidelity Investments (More than 8 years)

    Pros

    Great front-line people, excellent training and very welcoming physical environments - an excellent company to start a career with. Entry level roles especially are wok/life balance friendly. Very food benefits package and on-site amenities (Westlake, TX site especially).

    Cons

    Low pay and little chance to improve within job role. Frequent changes in management direction and very limited understanding of day to day job functions among senior management. Promotion and advancement predicated more on who you know than on performance and ability

    Advice to Management

    Stop changing strategic direction every couple of years. As an industry leader, Fidelity should be dictating to competitors, not chasing shadows.


  11. Helpful (2)

    "Good place to start"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Andover, MA
    Former Employee - Anonymous Employee in Andover, MA
    Recommends
    Positive Outlook

    I worked at Fidelity Investments full-time (Less than a year)

    Pros

    Training is very good and the people are nice. Location is not great unless you can land a job in downtown Boston, which is rare.

    Cons

    If you don't drink the kool-aid, you will not do well. They have a certain way of doing things and don't like people to think out of the box or do things a different way.

    Advice to Management

    Listen to feedback from your employees and be willing to make changes.


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