Fidelity National Financial Reviews | Glassdoor

Fidelity National Financial Reviews

Updated September 7, 2017
49 reviews

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Fidelity National Financial CEO Raymond R. Quirk
Raymond R. Quirk
21 Ratings

49 Employee Reviews

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Pros
  • Every boss I've had is very easy to work with - they expect you to work hard, but they also understand the need for work/life balance (in 15 reviews)

  • They are not afraid to pay for performance and the benefits are good (in 10 reviews)

Cons
More Pros and Cons

  1. "Run in the other direction!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Administrative Assistant
    Former Employee - Administrative Assistant
    Doesn't Recommend
    Neutral Outlook

    I worked at Fidelity National Financial full-time (Less than a year)

    Pros

    You were paid every other week!

    Cons

    The pay was lousy, it was lousy when I started but I thought I'd be able to move to another area in the company. That was a bad assumption. I worked in a dept where everyone else in the company HAD to use our services but were unaware of which dept was doing it. You stayed in your present position until you left, you weren't allowed to grow out of it, you weren't allowed to go outside of the department without your manager's approval, and the department had already told that wasn't going to happen. People stayed in their positions for 10+ years and were pretty unhappy, contributing to the dysfunctional and poisonous working environment. Then there was the office bully that the manager couldn't effectively deal with that contributed to that poisonous environment. The bully was very bitter they had been passed over for a promotion so every day the bully performed for the captive office resulting in someone being hyper upset or an argument. The office bully had been there for a long time and had many friends in the company and somehow held that over the manager's head. The higher ups were, obviously, outside of this department in some castle far far away, and you had no access to them. The people in this department had been there, in the same job, for 10+ years working in that type of environment, no one was happy but everyone was very afraid to go over the manager's head to complain.

    The benefits were lousy, very expensive and covered just the very basics, any prescriptions were massively expensive. They made you buy your prescriptions 3 months at a time, which no one in my department could afford so they found all kinds of workarounds. This company didn't care for their employees, it was truly all about being profitable.

    Advice to Management

    No department should be allowed to operate as an island or you'll end up with this type of department. The person designated to be the manager needs to be supported above other people in that department who had been there years longer. The person above the manager needs to accessible to the people under the manager as well, without repercussions to avoid the hell I lived through while in that department.


  2. Helpful (9)

    "Not a Happy Place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Jacksonville, FL
    Former Employee - Anonymous Employee in Jacksonville, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Fidelity National Financial full-time (More than 5 years)

    Pros

    Free use of well equipped gym.

    Cons

    Fidelity used to be a great workplace where you were appreciated and rewarded for hard work. I looked forward to going to work every day. Then the take over..... New management imported its own people from Omaha and began pushing out the people who are from Jacksonville, putting well qualified, hard working people on the street. It seems that in order to qualify for a job in the Jacksonville claims center you must be under 25, stick thin and enjoy partying...a lot. After the takeover it was not a pleasant place to work. The people who have been on the job in Jacksonville for 5, 10 or 20 years worry about when the ax will fall on them. It's NOT a happy place to work any more. All they want is robots in micro mini skirts. It feels like high school all over again...cliques and all. In addition to all that, raised are non-existent.

    Advice to Management

    I'm ashamed of senior management for letting this happen to our office. You have treated a lot of very good people like the trash. No big deal...just toss them out. Try to re-humanize the center. Also, there are a lot of good people in Jacksonville. Why are you bringing in people from half way across the country?

  3. Helpful (2)

    "Long term hostile work environment."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Fidelity National Financial (More than 8 years)

    Pros

    Some people are great to work with and company offers workout classed for free. Close to interstate. But not much more positive to say.

    Cons

    No communication, hostile work environment and clicks. Its not about what you know or your work its if you fit into their click similar to high school. Not a good experience.


  4. "The worst place ever"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Escrow Assistant in Plano, TX
    Former Employee - Escrow Assistant in Plano, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Fidelity National Financial full-time (Less than a year)

    Pros

    The job it self is great fast pace ..

    Cons

    No one would help we it's need but ready to jump when mistakes are made .

    Advice to Management

    Never asked if things were ok .


  5. Helpful (9)

    "Claims Counsel (seen postings describing position as in-house counsel, it's not. It's claims.)"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Counsel in Jacksonville, FL
    Former Employee - Claims Counsel in Jacksonville, FL
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Fidelity National Financial full-time (More than 3 years)

    Pros

    Free coffee and office supplies. Bathroom breaks are not monitored. Conference room chairs are periodically steam cleaned.

    Cons

    Current Chief Claims Counsel came to Jax from Omaha and is now in charge of both centers. This person is a nearly-invisible, paranoid, mild- mannered bean counter whose only leadership and management tool is surprise firings. You won't think it upon meeting him and his recruiters, but he will fire anyone. To see the devastation our friend has wrought, take a look back a few years to the postings from Omaha which are almost exclusively claims related reviews. You will notice that the reviews are very bad and probably don't even average two stars. So the claims related reviews are much worse than the company as a whole, and portray a work environment that must be among the very worst anywhere. The firings occur in batches, so there are periods of relative calm, but don't be fooled. If you must take a position in claims, never stop looking for another job and take any decent opportunity even if the pay and benefits are not as good because your own surprise firing is likely just around the corner.

    Advice to Management

    There's only one way to fix this and the first step is admitting you were wrong. Otherwise don't be surprised when you feel a sharp pain in your back before your vision fades just like everyone else who has encountered this toxicity.


  6. Helpful (9)

    "Best Kept Secret!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Unappreciated Employee in Jacksonville, FL
    Former Employee - Unappreciated Employee in Jacksonville, FL
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Most of the co-workers are nice. Especially if you get the chance to work with some of the original Jax employees. Unfortunately, there are a couple of Omaha employees that refuse to speak.

    Cons

    If you are not a size 0-4 (for females), under 25, attractive, a transplant from Omaha and/or Jewish, FORGET IT!! You are not getting hired in the claims department. I cannot believe that the 7th floor upper management has turned a blind eye and deaf ear to everything happening on the 4th floor. Of the original 160 person team approximately half have either left or been terminated since January due to new management. This is not an "adjustment period", while new management settles in. This is a witch hunt and the original Jax employees are being burned at the stake. I guess there is no value in employees that are seasoned, loyal or have seniority. The "Jax" employees are being let go while on FLMA or for "restructuring, so we will no longer need your services". Then turn around and replace you with someone that fits their hiring credentials. Don't bother pleading your case to Corporate HR. This only adds fuel to the fire and your terminated as soon as they find out. Great "no retaliation" policy you have there FNF.

    Advice to Management

    OPEN YOUR EYES and EARS to the 4th floor. Keep some of your experienced Jax employees to replace the new and Omaha transfers. You need someone on that floor who knows what is going on and to help with the DOI complaints. Lord knows the one Senior Legal Assistant can't answer any questions ever asked of her. Of course from my understanding, she doesn't have to prove herself, she just get promoted. Wonder how that happens? Bet that wouldn't happen for any of those Jax employees still there.


  7. Helpful (2)

    "Corporate counsel"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Jacksonville, FL
    Former Employee - Anonymous Employee in Jacksonville, FL
    Doesn't Recommend
    Negative Outlook

    I worked at Fidelity National Financial (More than 5 years)

    Pros

    Competitive compensation for the area

    Cons

    Poor management
    Lack of concern for customer service
    Lack of values in upper management

  8. Helpful (3)

    "Unappreciated"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims in Jacksonville, FL
    Current Employee - Claims in Jacksonville, FL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Fidelity National Financial full-time (More than 5 years)

    Pros

    Great coworkers. Great location on the river front. Nice work campus. Get to travel some. Several paid days off including personal day and holidays

    Cons

    New management does not value employees with experience. Atmosphere of fear and intimidation. More and more quality employees are fired each week and are replaced with less experienced people.


  9. Helpful (5)

    "Not for those over 30"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Jacksonville, FL
    Current Employee - Anonymous Employee in Jacksonville, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Fidelity National Financial full-time (More than 5 years)

    Pros

    Paycheck hasn't bounced. Free parking. There are still a few good people who haven't been run off by the new regime

    Cons

    No room for advancement if you are over 35 or are larger than a size 4 if female. Cronyism. Good manager pushed out in January and now mass firings are routine. Toxic environment. Managers lead through fear and intimidation. Work ethic, knowledge and experience, seniority are worthless.

    Advice to Management

    Seriously wake up and see how many good employees you've let be run off.


  10. Helpful (5)

    "Fidelity National Title"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Jacksonville, FL
    Former Employee - Anonymous Employee in Jacksonville, FL
    Doesn't Recommend

    I worked at Fidelity National Financial full-time

    Pros

    Pay is somewhat above average for the area. Matching contribution to 401k. Non-managerial employees are great people who work well together.

    Cons

    Where do I begin? The new management is deplorable and seemingly have no idea of what their employees do. Massive layoffs with no notice. It was like watching the show Survivor seeing management go door to door giving employees 10 minutes notice their services were no longer needed. It didn't matter if you were there for many years, how faithful you were to the company, or how well you did your job.

    I'll say this about FNF, you'll never get it confused with Disney World because it's certainly not the happiest place on earth.

    Advice to Management

    Karma is a you know what.


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