Fido Reviews in Canada | Glassdoor

Fido Canada Reviews

Updated July 9, 2017
57 reviews

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Canada

3.2
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Joe Natale
0 Ratings

57 Employee Reviews

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Pros
Cons
  • Little to no move up in company (in 3 reviews)

  • At the time I was at the call center and I noticed many people come and go very often (in 4 reviews)

More Pros and Cons

  1. "Happy CSR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Montreal, QC (Canada)
    Current Employee - Customer Service Representative in Montreal, QC (Canada)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Fido full-time (More than a year)

    Pros

    Incredible management, great team, achievable stats, and knowing that a mistake will be corrected by helpful coaching.

    Cons

    Adherence to schedule affects bonus. This wouldn't be a problem if breaks would change automatically when a re are stuck on calls with customers...


  2. "CSR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Montreal, QC (Canada)
    Former Employee - Customer Service Representative in Montreal, QC (Canada)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Fido full-time (Less than a year)

    Pros

    Worked there for almost a year. they have fun things for the employees like buffet lunches and whatnot. The benefits are good !

    Cons

    very disorganized and not at all flexible. the policies are unclear. you get different versions of the company policies from each manager and floor support. The environment is not at all cohesive. training was horrible. does not prepare adequately.

  3. "OK place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Vancouver, BC (Canada)
    Former Employee - Anonymous Employee in Vancouver, BC (Canada)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Fido (Less than a year)

    Pros

    Working as a sales associates do help you improve customer service experience. Besides, by solving customers issues, you understand how to use professional manner to ace all the questions.

    Cons

    It is stressful if you can not achieve the quota. Sometimes there are some crazy customers that just want to argue with you and you have to control yourself.


  4. "Fido Flagship"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Fido Sales in Vancouver, BC (Canada)
    Current Employee - Fido Sales in Vancouver, BC (Canada)
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Amazing people/management. You get to learn about different devices that will help your life as well

    Cons

    You are on commission. They are months that you get payed well and months that you barely get anything


  5. "Bad Company."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative in Brampton, ON (Canada)
    Former Employee - Sales Representative in Brampton, ON (Canada)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Fido (Less than a year)

    Pros

    - Good hours
    - That's it.

    Cons

    - Poorly managed
    - Scam artists
    - No training
    - Bad pay
    - Disorganized

    Advice to Management

    Find better staff


  6. "Customer Service Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Consultant in Montreal, QC (Canada)
    Former Employee - Customer Service Consultant in Montreal, QC (Canada)
    Recommends
    Approves of CEO

    I worked at Fido (Less than a year)

    Pros

    Flexible hours, great pay, and great management support at all levels.

    Cons

    no cons, but you must be committed to training and learning new material to exceed


  7. "Fido - Customer Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Burnaby, BC (Canada)
    Former Employee - Customer Service Representative in Burnaby, BC (Canada)
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Fido full-time

    Pros

    Full 40 hours - Decent pay to answer phones - Good working atmosphere

    Cons

    Sales more than customer service -

  8. "Employee review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager in Mississauga, ON (Canada)
    Former Employee - Store Manager in Mississauga, ON (Canada)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Fido full-time (More than a year)

    Pros

    Flexible Hours
    Good General Manager
    Commission sales bonus at the end of the month

    Cons

    Rude Customers
    Long days
    Bad pay
    paid by cheque

    Advice to Management

    Give better hourly pay to managers and top sales people to ensure a good morale


  9. "salary"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Consultant Technique in Montreal, QC (Canada)
    Former Employee - Consultant Technique in Montreal, QC (Canada)
    Recommends
    No opinion of CEO

    I worked at Fido full-time (More than 3 years)

    Pros

    good enviroment and pay , student friendly

    Cons

    hard job, cant have a 9 to 5 h before longtime

    Advice to Management

    none


  10. "Excellent staff"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Bilingual Customer Service Representative in Montreal, QC (Canada)
    Former Employee - Bilingual Customer Service Representative in Montreal, QC (Canada)
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Fido full-time (Less than a year)

    Pros

    Training, excellent team leaders, hours are great

    Cons

    Too much into for length of training


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