Fifth Third Reviews | Glassdoor

Fifth Third Reviews

Updated April 20, 2017
1,308 reviews

Filter

Filter

Full-time Part-time

1,308 Employee Reviews

Sort: Popular Rating Date

Pros
Cons
  • Difficult work life balance when working in a branch (in 30 reviews)

  • Sometimes, Upper management felt a need for constant conference calls to monitor sales/profitability/marketing efforts (in 65 reviews)

More Pros and Cons

  1. "Great company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Personal Banker in Columbus, OH
    Current Employee - Personal Banker in Columbus, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Fifth Third full-time (More than a year)

    Pros

    Promote from within, great benefits

    Cons

    High pressure for calls and sales

    Advice to Management

    Managers are great!


  2. Helpful (1)

    "Better to look elsewhere"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Vice President in Miami, FL
    Former Employee - Vice President in Miami, FL
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Fifth Third full-time (More than 3 years)

    Pros

    Large organization with adequate pay and incentives.

    Cons

    Employee turn over is disastrous, due to company's lack of commitments to markets, game plan, and to employees.

    Advice to Management

    Effective leadership starts at the top, and should want to create a loyal atmosphere.


  3. "Lead CSR"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Lead Customer Service Representative in Clearwater, FL
    Former Employee - Lead Customer Service Representative in Clearwater, FL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Fifth Third full-time (More than 5 years)

    Pros

    Insurance available and pd vacation and sick time...ability to buy weeks vacation

    Cons

    Worked there for over 6 years and advancement opportunity was very poor

    Advice to Management

    Train and support current staff .


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (1)

    "High pressure sales focusing on new accounts. Potential for bonus & promotions. Customer service integral part of job."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Personal Banker II in Chicago, IL
    Current Employee - Personal Banker II in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Fifth Third full-time (More than 3 years)

    Pros

    Benefits. Bonus potential. Supportive management and peers. Friendly and diverse culture. Decent training. Recognition for success.

    Cons

    Must regularly make phone calls and pressure to grow book of business. Minimal raises, if any, regardless of successes.

    Advice to Management

    Look at the whole person (ie responsible, integrity, reliable, team player,) instead of checking boxes when doing reviews. Better raises. Better, less stringent, and faster underwriting process for loans and credit cards.


  6. "CSR"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Cincinnati, OH
    Current Employee - Customer Service Representative in Cincinnati, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Fifth Third part-time (Less than a year)

    Pros

    Excellent experience in dealing with customers and getting acquainted with the retail side of banking
    Great benefits and numerous opportunities for internal hiring

    Cons

    Pay for a CSR/Teller is rather low.
    Some branches/bankmarts will be absolutely busy or very empty
    Manager will either make or break your experience: I've had one that took advantage of my schedule and didn't seek to help me when I first started, and another that was there for me and my fellow workers and kept the bank's core values

    Advice to Management

    Always look out for the new recruits, make sure they are adapting to their new environment well, and always aim for their professional development. Never take advantage of anyone


  7. "Great place to be!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Current Employee - Lead Business Analyst in Cincinnati, OH
    Current Employee - Lead Business Analyst in Cincinnati, OH
    Recommends

    I have been working at Fifth Third full-time (Less than a year)

    Pros

    Inclusive and diverse work place.

    Cons

    Downtown Cincinnati parking can be expensive.


  8. "Learning Facilitator"

    Star Star Star Star Star
    Former Employee - Anonymous Employee in Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL

    I worked at Fifth Third full-time (More than 8 years)

    Pros

    Benefit Choice Dollars to offset the cost of health benefits. Company history. Access to senior leadership.

    Cons

    Reactive approach to serving clients.


  9. Helpful (1)

    "For sale?"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Branch Banking in Kalamazoo, MI
    Former Employee - Branch Banking in Kalamazoo, MI
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Fifth Third full-time (More than a year)

    Pros

    Employees at the branches try to do their best.

    Cons

    A lot of depts have been contracted out. Branches are way under staffed. Performance targets unreasonably high. Lots of turnover has created an inexperienced staff.

    Advice to Management

    If I were looking to sell my company to a competitor, I would make my company attractive to acquire. Cut overhead throughout till you can barely function. Farm out as many bank services that you can. The bank is running way beyond "lean and mean." You look like you are for sale.


  10. "Lead Customer Service Rep"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Lead Customer Service Representative in Harvey, IL
    Former Employee - Lead Customer Service Representative in Harvey, IL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Fifth Third full-time (More than 3 years)

    Pros

    401(k) matching is awesome, great cash handling, auditing, and banking experience, great supervisors depending on location, benefits were great although I had to hound my insurance to pay for a bill after a car accident,

    Cons

    Upper management caters to higher income neighborhoods and branches, work-life balance isn't so great depending on location, there are hundreds of duties and sometimes feels like an overload, management spends lot of hours on calls and outside of branch

    Advice to Management

    Hire more staff for fast-paced branches


  11. "Stretched thin"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Personal Banker in Orlando, FL
    Current Employee - Personal Banker in Orlando, FL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Fifth Third full-time (More than 3 years)

    Pros

    Great benefits such as 1.5 401 k matching.

    Cons

    Minimal staff, most times on 2. Can't have overtime,can't be sick, always compared to others causing resentments to build.

    Advice to Management

    Be supportive, stay in the loop,.



Showing 1,308 of 1,342 reviews
Reset Filters