Fifth Third Reviews | Glassdoor

Fifth Third Reviews

Updated April 22, 2017
1,311 reviews

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Full-time Part-time

1,311 Employee Reviews

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Pros
Cons
  • Difficult work life balance when working in a branch (in 30 reviews)

  • Sometimes, Upper management felt a need for constant conference calls to monitor sales/profitability/marketing efforts (in 65 reviews)

More Pros and Cons

  1. Helpful (2)

    "HORRIBLE COMPANY CULTURE"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Licensed Personal Banker in Northern, KY
    Former Employee - Retail Licensed Personal Banker in Northern, KY
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Fifth Third part-time (More than a year)

    Pros

    The branch I worked in was very friendly and I had a positive experience there. I worked in this position for about a year and a half before graduating college. It was ONLY positive because of the select few people I worked with.

    Cons

    Throughout my time in a retail branch, I spent a lot of time applying for positions within the company for after graduation (with a bachelors degree in finance). The HR team was HORRIBLE about replying to these applications. I never heard responses. Fifth Third is too big for anyone to hear your opinions. Our branch was old and worn out. The company REFUSED to get us anything new (chairs, printers, shredders, etc.) They are all about SALES, SALES, SALES. If they claim to be customer-focused, that is the biggest lie I have ever heard. The benefits are mediocre and definitely not competitive with the industry. The pay is a complete joke for the amount of work you do. The turnover rate is ridiculous for a reason. After working here for a year and a half, I received a raise of 11 CENTS...yes, 11 cents. And that was for a 4.5 rating out of 5. That was a slap in the face. The company does not give promotional opportunities unless it's to benefit them. They're so stingy about everything and strict about time off. I can not express this enough...DO NOT WORK HERE.

    Advice to Management

    Learn how to care about your employees. You spend so much money training new employees due to your turnover rate when you could be putting that money towards keeping your current employees. Spend time listening to employee suggestions and opinions. They cannot work efficiently if you refuse to update their equipment. Also, advice to HR, SPEED UP THE PROCESS. It is absolutely unacceptable to wait 3-4 months for a rejection letter. I am currently working for another bank, and Fifth Third does not even compare to the treatment I get here.


  2. Helpful (1)

    "Ehh"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Louisville, KY
    Current Employee - Customer Service Representative in Louisville, KY
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Fifth Third full-time (More than a year)

    Pros

    Great benefits and some great people here. I enjoyed just about everyone I came into contact with.

    Cons

    If you aren't made of money, they definitely discriminate against you. I've seen my manager do some pretty horrible stuff and act downright rude to customers just because they didn't have money or were on the "wrong side of town".

    Advice to Management

    Look out for the little guys. I understand you're a big corp but you need them too.


  3. Helpful (1)

    "work conditions"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Personal Banker in Fort Myers, FL
    Current Employee - Personal Banker in Fort Myers, FL
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Fifth Third full-time (More than a year)

    Pros

    always in communication with other branches and easily accessible help lines. Lots of training is provided. 401k match up to 7 percent, stock options, paid holidays

    Cons

    understaffed, micromanaged, underwriting is a complete nightmare. never apply for a loan through fifth third. every month there's a new task they want you to focus on in addition to the million other things you have to do during your day with minimal staffing and no overtime.

    Advice to Management

    hire more people. we shouldn't have to explain to every customer that walks in that it's normal to run a branch with only two people because we aren't allowed any more employees


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  5. "Fifth Third Bank."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IP Document Prep Associate in Cincinnati, OH
    Current Employee - IP Document Prep Associate in Cincinnati, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Fifth Third part-time (More than a year)

    Pros

    I loved working for Fifth Third Bank, been working for 2 years with the bank. The only problem is it's part time looking for full time.

    Cons

    Working holidays, part time.

    Advice to Management

    N/A


  6. "Great company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - FCM in Chicago, IL
    Former Employee - FCM in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Fifth Third full-time (More than a year)

    Pros

    Unbelievable promotion/growth potential it's all up to you! Great connection with VP meaning you can call them and talk to them daily! I love the direction of the culture there

    Cons

    Systems and technology are way behind and really lacking.. all data bases need a complete overhaul. Upper management sometimes are disconnected when it comes to metrics and numbers obtained

    Advice to Management

    Invest profits into technology please!!


  7. "Great Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Marysville, MI
    Former Employee - Customer Service Representative in Marysville, MI
    Recommends
    Positive Outlook

    I worked at Fifth Third (More than 5 years)

    Pros

    Good amount of time off and opportunities for advancement

    Cons

    The pay increases are minimal


  8. "Lead Customer Service Representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Lead Customer Service Representative in Lombard, IL
    Current Employee - Lead Customer Service Representative in Lombard, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Fifth Third full-time (More than 3 years)

    Pros

    Good coworkers, good staring pay, very easy to find answers to questions.

    Cons

    Some branch managers have no idea what is actually going on in their branches and don't care. Only one out of the three managers that I have worked with over the past three years was actually good.

    Advice to Management

    Be interested in your employees.


  9. "Financial center manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Financial Center Manager in Nashville, TN
    Current Employee - Financial Center Manager in Nashville, TN
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Fifth Third full-time (More than 5 years)

    Pros

    Benefits and being able to work with other managers as some bigger banks you don't really know many of your coworkers outside of the general vicinity

    Cons

    The job can be stressful due to lack of staffing and it gets much worse when people are on vacation or out sick, work life balance, bonus structure,

    Advice to Management

    Quit cutting staff and putting more on the managers plate... be sincere when thanking us not some half hearted good job


  10. Helpful (2)

    "Improper indeed"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Personal Banker I in Apopka, FL
    Former Employee - Personal Banker I in Apopka, FL
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Fifth Third full-time (Less than a year)

    Pros

    Good pay and good benefits. The learning and training is great. Traditional dynamic of a bank with tellers and bankers.

    Cons

    The products and outdated equipment make it difficult to bank and work there. Some managers need more training and should go through a more rigorous hiring process

    Advice to Management

    Invest in updating equipment furniture


  11. Helpful (1)

    "Not like it used to be."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Vice President in Cincinnati, OH
    Former Employee - Vice President in Cincinnati, OH
    Recommends
    Positive Outlook

    I worked at Fifth Third full-time

    Pros

    Great bunch of hard-working employees who are focused on their customers. Lots of opportunity to drive your individual employee development.

    Cons

    Can be difficult for employees to embrace the rate of current organizational change. Limited communication from senior management leads to low morale.


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