FilterTraverse City, MI
I worked at Fifth Third full-time (More than 3 years)
Very easy to work your way up the ladder. They provide the training you need as long. You just need to be motivated.
My area was constantly moving its staff around. It was impossible to depend on each other when coworkers were always coming and going!
Advice to Management
Spend time in your branches. It seems like most upper management have lost touch with or feel superior to its retail banking employees.
I have been working at Fifth Third full-time (More than 10 years)
401(k) match - You contribute 6% and Fifth Third will contribute 7% (116% match)
Once heralded itself on making local decisions however most decisions are pre-formed and inflexible.
Boss is continually pressured to expect and demand more from direct reports causing stress across the multiple lines.
Evident unequal treatment anywhere other than Cincinnati Ohio (head quarters). Off sites across foot print are second thought to anyone at the Senior and C-Level rank.
Inadequate technology - So many projects and enhancements are tabled due no available resources or budget. Identified system deficiencies are never prioritized after PIPs are submitted. Known system deficiencies include credit bureau reporting as well as TILA violations. Many processes require physical forms to be filled out. This bank is stuck in the early 90's.
Aging staff are not held to same levels as others. A complete and thorough investigation to ensure staff within the same department are scored and held to same standards as others.
Health Insurance - This is a complete joke. Good luck getting anything approved whether its a hospital stay or prescriptions. Prescription insurance is through mega PBM CVS/Caremark. They will deny just about everything your doctor prescribes even after sufficient evidence of verified therapy is received. You are better off finding better insurance within the exchanges provided by the Affordable Care Act.
Engagement - Employee engagement scores are false as employees feel pressured and coerced into giving high scores to managers and bank. Managers will get upset with low engagement scores and perform "witch hunts".
No privacy - Managers talk behind each others backs and nothing is held confidential.
Work life balance - None. If you are non-exempt you have work life balance. Anyone exempt and above can kiss their mental health good bye.
Advice to Management
Quit using buzz words week after week and show your faces in person. Instead of having department engagement scores how about showing more detail for the whole bank. Complete overhaul of technology and systems. Start acknowledging sites and people other than Cincinnati as human beings and that they actually exist. Hire more project managers and staff to address deficiencies and overworked areas.
Dump your cut rate insurance. Employees are paying for procedures completely out of pocket (especially true for prescriptions). Everything that is not covered by insurance company does not count toward deductible which probably looks like cost savings to you however employees do not know who to talk and/or do not have the time to raise their voice. Most employees I speak to has a horror story and are currently going in circles with run around after run around. Staff cannot afford to get sick or treatment as nothing is covered.
I worked at Fifth Third full-time (More than 5 years)
Really great place to learn. Lots of opportunities to move up as employee retention is extremely low.
In Northern Michigan the average branch manager last two years. During my three years spent as branch manager, there were not any branches in the Traverse City area to keep the same manager on average most had three different managers. If you can adapt to micro-managing and feeling as your supervisor does not trust you, this is the right company for you.
Advice to Management
Do something about problems, rather than just move them around. Recognize trends and deal with them. I truly believe Fifth Third is a great company to work for, but the experience I had, I would not suggest any hire in the retail area of Northern Michigan
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