Fireman's Fund Insurance Reviews in Dallas-Fort Worth, TX | Glassdoor

Fireman's Fund Insurance Dallas Reviews

5 reviews

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Dallas-Fort Worth, TX Area

3.0
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Fireman's Fund Insurance President and CEO Andrew Torrance
Andrew Torrance
0 Ratings

5 Employee Reviews

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Pros
  • Company focused on work-life balance, put employees first (in 26 reviews)

  • Larger company, good benefits including 401k match (in 18 reviews)

Cons
  • I experienced upper management to be very protective of their positions (in 16 reviews)

  • Where there was once a healthy balance of management to staff, the company is now excessively top heavy (in 7 reviews)

More Pros and Cons

  1. "Company with a great history of helping firemen continues helping firemen in communities all over the USA"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Processing in Dallas, TX
    Former Employee - Processing in Dallas, TX
    Recommends
    No opinion of CEO

    I worked at Fireman's Fund Insurance full-time (More than 10 years)

    Pros

    Flexible work schedule, generous time off, great people to work with

    Cons

    Old systems equal slower production of work; slow to embrace new technology to make it easier for the policyholder to do business with the company

    Advice to Management

    Listen to the field employees and don't take so long to make requested changes especially when it means making things easier for the policyholder


  2. Helpful (1)

    "Fireman's Fund was a wonderful company to work for, I enjoyed the company overall"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Financial Service Associate in Dallas, TX
    Former Employee - Financial Service Associate in Dallas, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Fireman's Fund Insurance full-time (More than 3 years)

    Pros

    Good to employees, good benefits

    Cons

    My only downside was that I got Laid-off

  3. Helpful (1)

    "Overall a great experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Dallas, TX
    Former Employee - Customer Service Representative in Dallas, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Fireman's Fund Insurance full-time (More than 10 years)

    Pros

    Great co-workers, generous time off, flexible work schedules, generous 401K match

    Cons

    Outdated systems; too many systems required to complete work assignments. Need to cut expenses led to huge layoffs and office closures resulting in decades of lost experience.

    Advice to Management

    Update systems


  4. "Less then Great"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Dallas, TX
    Current Employee - Anonymous Employee in Dallas, TX
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Good hours, Flexible schedule, nice group of people to work with. Lots of vacation. Decent Medical and Vision coverage, good location downtown.

    Cons

    Lack of training and career growth. Lack of feed back from management from 1st line manager all the way to upper management. So many change's going on with in the company you don't know left from right. Management's "open book" policy is a joke. Has the potential to be a great company that will be in business for another 100 years but needs to wipe management clean and start from scratch. 3 CEO's in 4 years. Company can't seem to find a direction to head and stick with it.


  5. "overall okay"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Dallas, TX
    Current Employee - Customer Service Representative in Dallas, TX
    Doesn't Recommend
    No opinion of CEO

    Pros

    insurance, coworkers, flexibility to work schedule and the benefits

    Cons

    management doesnt have any knowledge of how how to do their jobs. I feel like grown people are treated like students

    Advice to Management

    get new management!!!!


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