Firestone Complete Auto Care 572 Reviews | Glassdoor

Firestone Complete Auto Care Reviews

Updated March 25, 2017
572 reviews

Filter

Filter

Full-time Part-time

2.9
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
Firestone Complete Auto Care President Stu Crum
Stu Crum
82 Ratings

572 Employee Reviews

Sort: Popular Rating Date

Pros
  • Good pay if you can make it to store manager (in 44 reviews)

  • The company has some good benefits programs available (in 38 reviews)

Cons
  • Work Life Balance could be better (in 47 reviews)

  • Long hours at times, sunday schedule (in 103 reviews)

More Pros and Cons

  1. "Good"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technician in Baton Rouge, LA
    Current Employee - Technician in Baton Rouge, LA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Firestone Complete Auto Care full-time (More than 5 years)

    Pros

    The benefits and pay are great

    Cons

    You'll work 50+ hours, and if your good at your job they will try to hold you in the same position

    Advice to Management

    More internal advancement opportunities


  2. "Stressful, but plenty of opportunity depending on what shop you're at. Gotta prove yourself to get anywhere."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Advisor in Chicago, IL
    Former Employee - Sales Advisor in Chicago, IL
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Firestone Complete Auto Care full-time (More than 3 years)

    Pros

    Bonuses monthly if quotas are met. Otherwise base pay is what you're working with. 40+ hours a week. Awesome employee discounts.

    Cons

    Boring, slow, on your own depending on what shop you're at. Closing unless you've been there for a while. Can be difficult if everyone is not a team player.

    Advice to Management

    Appreciate what those beneath you do.


  3. "Great job with the right management and team"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager of Tire Sales in Cary, NC
    Current Employee - Manager of Tire Sales in Cary, NC
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Firestone Complete Auto Care full-time (More than a year)

    Pros

    Huge percentage off of services and tires for your personal vehicle, weekly pay, hands on knowledge about vehicles

    Cons

    Very poor upper management, consistent threats of cutting hours to "inspire" workers to sell. Having the wrong technicians or poorly trained tech can be extremely costly to the store. Constant apologizing and being scolded for things that you did not do. Bonus structure is based off of everyone doing their job, meaning, if you don't hit a certain number, your money is gone. Very rare to get off on time.

    Advice to Management

    Threatening employees with losing their overtime in exchange for forcing them to sell things that are not necessary to the customer is a horrible way to run business. After a while, even the perks of weekly pay wear off if you make your employees feel like they don't deserve their own hard work


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Good work long hours"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager Trainee
    Current Employee - Manager Trainee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Firestone Complete Auto Care full-time (More than a year)

    Pros

    work about 48 hours so get overtime and good discounts on services to your car

    Cons

    Long hours and the store is open 7 days a week and about 360 days a years gets tiring. Signed up as a manager trainee and did not know that you had to be able to move cities to move up in company. Guess I should of done more research there.


  6. "Differs depending on location"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Service Manager in Buffalo, NY
    Current Employee - Service Manager in Buffalo, NY
    Recommends
    Neutral Outlook
    Disapproves of CEO

    Pros

    Good benefits. Once you have tenure schedule isn't too bad.

    Cons

    Pay could be a little better. Schedule is not ideal especially starting with the company.


  7. "No Respect for Technicians but Decent Wages"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Technician in Cincinnati, OH
    Former Employee - Senior Technician in Cincinnati, OH
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Firestone Complete Auto Care full-time (More than 3 years)

    Pros

    Money is good for Flat Rate Technician if you do good inspection and have good Sales Teammates up front.
    401K matching is good as well as the cost of insurance benefits for the quality you get.

    Cons

    A lot of managers have no respect for the Technicians or the fact that they have families.

    Advice to Management

    Learn to respect your employees as well as the work/life balance.


  8. "Sales Associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Firestone Complete Auto Care part-time

    Pros

    Flexible Schedule
    good summer college job
    good group of people that meant well

    Cons

    Management is sloppy
    No one was motivated to work
    ruined a lot of peoples cars when they fell off the rack

    Advice to Management

    Really need to get it together. Be more organized, reward employees for hard work and dont leave in the middle of the day


  9. "store manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager
    Former Employee - Store Manager
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Firestone Complete Auto Care full-time (More than 8 years)

    Pros

    training , career path , pay benifits

    Cons

    no life / work balance

    Advice to Management

    people have lives


  10. "Good company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager
    Former Employee - Store Manager
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Firestone Complete Auto Care full-time (More than 8 years)

    Pros

    I had started in 2008 and it was a good company to work for I just grew out of what they had to offer at the time. Regional staff was supportive company took care of its staff as best it could.

    Cons

    Company lets its self be abused by customers and takes their side no matter what. Company is only as good as its store managers and there are some managers that are part of the good old boy network.


  11. "Professional Service Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Professional Services Manager
    Current Employee - Professional Services Manager
    Recommends
    Positive Outlook

    I have been working at Firestone Complete Auto Care full-time (More than 3 years)

    Pros

    There is lots of training for management. Good benefits, employee discounts are awesome, vacation pay, paid holidays. I used the opportunity to receive tuition reimbursement, bonuses

    Cons

    Long hours, moving up can be a challenge unless in a management program, pay can tend to be on low side, location can change environment -



Showing 572 of 583 reviews
Reset Filters