Firestone Complete Auto Care Reviews | Glassdoor

Firestone Complete Auto Care Reviews

Updated October 22, 2017
651 reviews

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3.1
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Firestone Complete Auto Care President Joe Venezia
Joe Venezia
8 Ratings

651 Employee Reviews

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Pros
  • Great Company to work for they offer strong benefits and good pay (in 50 reviews)

  • Good benefits, Gregg vision, strong compensation package too (in 46 reviews)

Cons
  • No work life balance long hours (in 50 reviews)

  • Really long hours minimum 48 hours a week (in 120 reviews)

More Pros and Cons

  1. "Good Starting Point"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Reconstruction Technician in Colorado Springs, CO
    Current Employee - Reconstruction Technician in Colorado Springs, CO
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Firestone Complete Auto Care full-time (More than a year)

    Pros

    They provide you with plenty of materials and work to be effective.

    Cons

    The work you are allowed to do is restricted by corporate policies and is trivial to skilled technicians.


  2. "Manaager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Manager in Atlanta, GA
    Current Employee - Project Manager in Atlanta, GA

    I have been working at Firestone Complete Auto Care full-time (More than 3 years)

    Pros

    Great place to work. Nice office building

    Cons

    The do not pay enough and more PTO time would be nice

    Advice to Management

    Better advice

  3. "Great company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager in Santa Monica, CA
    Former Employee - Store Manager in Santa Monica, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Firestone Complete Auto Care full-time (More than 10 years)

    Pros

    The people that you work with great people,great proffesionals

    Cons

    Long hours of LA traffic

    Advice to Management

    Get rid of the old guard rednecks at the top of the food chain


  4. "decent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Firestone Complete Auto Care full-time

    Pros

    music, bonuses, funny work place

    Cons

    hours hours no work life balance

    Advice to Management

    none


  5. "Overall a great company to start with"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager of Tire Sales
    Current Employee - Manager of Tire Sales
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Firestone Complete Auto Care full-time (More than a year)

    Pros

    Management is typically very helpful, accomodations are easily made at the store level, opportunity for growth and promotion, and Firestone has a tuition assistance program and a great 401k match.

    Cons

    Health insurance is still expensive and doesn't cover much at the base level. Relocation can be required in order to advance because there are only 3 management positions at the store level. Salary and hourly pay can be lower than you'd like. Shortstaffing is an issue as well.

    Advice to Management

    Expectations should be made clear across the board - hammering constantly on credit applications and improvement over last year's numbers does nothing without finding the issue, providing the proper training, and leading from the front, not the rear. Another thing - it is not motivating to see deserving individuals who have been with the company get ousted due to politics or someone off of the street just because they have a Bachelor's degree.


  6. "The pay scale is not right"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Auto Technician in Santa Rosa, CA
    Current Employee - Auto Technician in Santa Rosa, CA
    Doesn't Recommend
    Neutral Outlook

    I have been working at Firestone Complete Auto Care full-time (Less than a year)

    Pros

    They send you to training and able to get experience being new in the field

    Cons

    In the state of California if you have to provide your own tools. They are supposed to pay you double the most minimum wage. I have provided my own personal tools since day one. I started at 12.50 with 1.50 multiplier. Now they hired a new guy with no previous experience and no tools. They have him working out of my toolbox. Many techs here are upset how they cut corners and bend rules when it comes to pay.


  7. Helpful (1)

    "B Level Tech."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technician in Plano, TX
    Current Employee - Technician in Plano, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Firestone Complete Auto Care full-time (More than 3 years)

    Pros

    Decent benefits.
    Decent pay.
    Plenty of stuff to learn.
    If you dont like a manager then just wait... they change like Texas weather.

    Cons

    Looonnnggg hours.
    No time with family if you plan on being able to pay bills every week.
    The pay as a tech is honestly not worth the amount of stress and frustration you go thru everyday.
    The company has raised its labor hourly rate twice in the 3 years I've been here and not a single person has seen a bump in pay except the CEO I'm sure.

    Advice to Management

    Take care of your technicians!!... they find the work and bust their butts to get the work done in a short amount of time for a small paycheck so we can meet y'alls** numbers so don't take us for granted.... good techs that actually make y'all money are hard to find.

  8. "Service manager"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Firestone Complete Auto Care full-time

    Pros

    Fun environment
    Good pay
    Great benefits

    Cons

    A lot to know about the company
    Employee retention


  9. "stay away"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technician in Baltimore, MD
    Former Employee - Technician in Baltimore, MD

    I worked at Firestone Complete Auto Care full-time (More than 3 years)

    Pros

    lots of work to do in most stores, not a bad place to start learning

    Cons

    average pay, long hours, lots of time taken away from flat rate techs, high turnover


  10. "Good place to start"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager of Vehicle Services in Springfield, MA
    Former Employee - Manager of Vehicle Services in Springfield, MA
    Neutral Outlook
    No opinion of CEO

    I worked at Firestone Complete Auto Care full-time (More than 8 years)

    Pros

    Advancement potential because of high turnover rate. Ehh pay with unrealistic bonus structure. Deals on tires, parts and other car needs.

    Cons

    Long hours and they are open 7 days a week. If you have a wife and kids i hope they are understanding bc some stores open at 7 and close at 8


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