Firestone Complete Auto Care Reviews | Glassdoor

Firestone Complete Auto Care Reviews

Updated March 25, 2019
769 reviews

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2.9
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Firestone Complete Auto Care President Joe Venezia
Joe Venezia
54 Ratings

Employee Reviews

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Pros
  • "Good pay, Excellent benefits including Blue Cross insurance, 401k plan" (in 51 reviews)

  • "Good benefits, Gregg vision, strong compensation package too" (in 48 reviews)

Cons
  • "Poor work life balance old broken equipment" (in 58 reviews)

  • "very long hours hard to make money at time" (in 133 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (1)

    "Automotive Tire Maintenance Technician"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Automotive Tire Maintenance Technician in Fayetteville, NC
    Former Employee - Automotive Tire Maintenance Technician in Fayetteville, NC
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Firestone Complete Auto Care part-time (Less than a year)

    Pros

    Everyone is a professional and really know what they're doing. Glad I was able to learn a lot from many of the talented techs, when I didn't know anything but how to change oil.

    Cons

    I tried getting this job back as a full time student, yet they want you to be part time and available whenever they need you (this would only makes sense anyways).

    Advice to Management

    None, everything rules properly and professionally.


  2. "Firestone Service Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Automotive Service Manager in Charlotte, NC
    Current Employee - Automotive Service Manager in Charlotte, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Firestone Complete Auto Care full-time (More than 3 years)

    Pros

    Excellent training and career advancement opportunities

    Cons

    I do not currently have any conns.

  3. "Lead Technician"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Lead Technician in Dallas, TX
    Former Employee - Lead Technician in Dallas, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Firestone Complete Auto Care full-time (More than 10 years)

    Pros

    There was a time when this company was focused, dedicated to customer service and had competent people in place to motivate and drive the business forward.

    Cons

    After over a decade and a half of service, those days are gone. And anyone that remembers how to do their job, isn't even around anymore

    Advice to Management

    Focus on what's really important. Your teammates. When you start treating them like a faceless number being directed(very generous word) a faceless entity. What are we to believe in?


  4. "Career minded and growth driven company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Service Manager in Detroit, MI
    Current Employee - Service Manager in Detroit, MI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Firestone Complete Auto Care full-time (More than a year)

    Pros

    They will train and invest in you for as far as you want to grow within the Firestone/Bridgestone network.
    Great pay!! Full benefits!! 401k! Paid vacations

    Cons

    Long hours and difficult customers.
    Company is focused on growth above all things. Sometimes, this mindset collides with current customers immediate needs.

    Advice to Management

    Listen to front line staff more. Store level employees know what’s best for their customers.


  5. "Technition"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technician in Los Angeles, CA
    Current Employee - Technician in Los Angeles, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Firestone Complete Auto Care full-time (Less than a year)

    Pros

    Good people and helpful with others

    Cons

    Not organized work force bad

    Advice to Management

    Get better


  6. "Unmotivated Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Advisor in Round Rock, TX
    Former Employee - Customer Service Advisor in Round Rock, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Firestone Complete Auto Care full-time (More than 3 years)

    Pros

    Lots of hours, lots of ways to make money

    Cons

    lengthy hours, non-appreciative management, management would occasionally yell at employees for making mistakes


  7. "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Maintenance Technician in Watauga, TX
    Current Employee - Maintenance Technician in Watauga, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Firestone Complete Auto Care part-time (Less than a year)

    Pros

    Great place to gain experience
    Felxibale work schedule
    technicians who are willing to teach

    Cons

    No cons in this company

  8. "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager
    Current Employee - Store Manager
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Firestone Complete Auto Care full-time (More than 3 years)

    Pros

    Great pay and Bonus structure

    Cons

    Open 7 days a week and always short staffed (every store)


  9. "Great place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Tire Technician in Tucson, AZ
    Former Employee - Tire Technician in Tucson, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Firestone Complete Auto Care full-time (Less than a year)

    Pros

    I loved working here and my coworkers were like family I am still friends with one of them.

    Cons

    unruly customers but it also had a lot to do with my location in particular.

    Advice to Management

    keep up the good work.


  10. "General Manager"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    pays better than most, daily challenges, opportunities to help others.

    Cons

    Little to no work life balance, management turnover, very long hours that are not reflected in compensation.

    Advice to Management

    Find and keep more dedicated employees