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Firestone Complete Auto Care Reviews
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    Firestone Complete Auto Care Reviews

    Updated January 17, 2019
    756 reviews

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    2.9
    StarStarStarStarStar
    Rating TrendsRating Trends
    Recommend to a friend
    Approve of CEO
    Firestone Complete Auto Care President Joe Venezia
    Joe Venezia
    45 Ratings

    Employee Reviews

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    Pros

    • "Good pay, Excellent benefits including Blue Cross insurance, 401k plan" (in 51 reviews)

    • "Good benefits, Gregg vision, strong compensation package too" (in 48 reviews)

    Cons

    • "Alot of weekend work, work life balance" (in 56 reviews)

    • "long hours sometimes you have to work 6 days a weel" (in 132 reviews)

    More Pros and Cons
    1. Featured Review

      Helpful (1)

      "Automotive Tire Maintenance Technician"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Automotive Tire Maintenance Technician in Fayetteville, NC
      Former Employee - Automotive Tire Maintenance Technician in Fayetteville, NC
      Recommends
      Positive Outlook
      No opinion of CEO

      I worked at Firestone Complete Auto Care part-time (Less than a year)

      Pros

      Everyone is a professional and really know what they're doing. Glad I was able to learn a lot from many of the talented techs, when I didn't know anything but how to change oil.

      Cons

      I tried getting this job back as a full time student, yet they want you to be part time and available whenever they need you (this would only makes sense anyways).

      Advice to Management

      None, everything rules properly and professionally.

    2. "Firestone Service Manager"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Automotive Service Manager in Charlotte, NC
      Current Employee - Automotive Service Manager in Charlotte, NC
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Firestone Complete Auto Care full-time (More than 3 years)

      Pros

      Excellent training and career advancement opportunities

      Cons

      I do not currently have any conns.

      3. Join the Firestone Complete Auto Care team
      See Our Latest Jobs

    3. "Fantastic Company!!!"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Sales Associate in Milwaukee, WI
      Current Employee - Sales Associate in Milwaukee, WI
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Firestone Complete Auto Care full-time (More than 5 years)

      Pros

      Amazing co-workers, managers and upper management. The company has issues...they all do. But, Firestone, bottom line, cares about the employees...AND CUSTOMERS!

      Cons

      Retail hours...but they do try to make it as painless as possible.

      Advice to Management

      Keep doing what you do.

    4. "Learned a lot and was a great experience - current leadership is poor"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - General Manager in Syracuse, NY
      Former Employee - General Manager in Syracuse, NY
      Negative Outlook
      No opinion of CEO

      I worked at Firestone Complete Auto Care full-time (More than 5 years)

      Pros

      Great bonus program for managers. While there it was very teammate driven and excellent training was provided. Great people while I worked there. Some of the best leadership I've ever had.

      Cons

      The pay structure pits the front and back shop against one another. Very long hours and poor work life balance as a result. Margin on tires is low and requires you to push additional warranties aggressively in order to meet margin goals. Credit Card program is tough on the consumer since the interest rate is so high. Makes it tough to want to suggest it to a customer confidently. CEO and structure has changed resulting in a less teammate driven culture.

      Advice to Management

      Return to teammate driven culture. It made it a great place to work. Give mid level management the ability to team build through activities and events. It makes a big difference when you spend time with other peers and your supervisor outside of the facility.

    5. Helpful (1)

      "You are on your own..."

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Manager of Tire Sales in Orlando, FL
      Former Employee - Manager of Tire Sales in Orlando, FL
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I worked at Firestone Complete Auto Care full-time (More than 5 years)

      Pros

      Solid company. Great benefits. Lots of overtime due to employee turn over and poor staffing.

      Cons

      You do not have tools you need to succeed. Extreme multi tasking. You work by yourself frequently with little regional or area support. Double standards is name of the game. Same lame promotions month after month. Customer relationship based on discounts,discounts and more discounts! Huge disconnect between Bridgestone and retail stores. Most shops 30+ yrs old with no improvements. They bring people from outside at higher wage all the time. Went years without raise or annual reviews. In 5 yrs at same location had 7 mgrs and 5 Svc Mgrs!!! Techs do whatever they want. No accountability. A job not career.

      Advice to Management

      Take care of employees so they take care of the " Boss"(customers) Focus on turnover challenge. Stricter drug testing policy. Remodel old locations. Invest in local communities. Enforce HR policies consistently. A lot of mgrs and Area mgrs are really burnt out technicians with no mgmt background. Staff stores appropriately

    6. "Good opportunity to grow and learn"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      No opinion of CEO

      I have been working at Firestone Complete Auto Care full-time

      Pros

      Plenty of work hours if wanted
      Good work environment

      Cons

      Work to life balance nonexistant
      Management is tough at times, they want you to sell sell sell even if there's not a soul walking thru that front door.

    7. "Can be pretty good place to work"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      Former Employee - General Manager in Muskegon, MI
      Former Employee - General Manager in Muskegon, MI
      Recommends
      Neutral Outlook
      No opinion of CEO

      I worked at Firestone Complete Auto Care full-time (More than 3 years)

      Pros

      * Great benefits (BCBS insurance, great discount on tires and parts & service)
      * Plenty of opportunities to grow
      * Can make pretty decent tire sales bonuses
      * IF you have a good DM, it is great
      * Very active kind of job
      * Lot of company provided training

      Cons

      * IF you have a bad DM, life can be hell.
      * Manager bonuses are hard to achieve.
      *Stores are open on 4th of july and new years day.. with no traffic to even support payroll

      Advice to Management

      * Focus on your employees, and control the turn over. It's cheaper to keep someone then to hire someone
      * Company says "family comes first" but doesn't really show it
      * Make manager bonuses a bit easier to achieve. If they have a good month and the next month is slower, you lose your bonus, regardless of the circumstances (your lead tech is on vacation, etc). You still achieved your numbers that month, but you lose your bonus because of the next month.

    8. "technician"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Technician in San Diego, CA
      Current Employee - Technician in San Diego, CA
      Recommends
      Neutral Outlook
      No opinion of CEO

      I have been working at Firestone Complete Auto Care full-time (More than a year)

      Pros

      being honest is the best policy.

      Cons

      when having a comeback job.

      Advice to Management

      take care of the employees.

    9. Helpful (2)

      "Manager"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Store Manager in Nashville, TN
      Current Employee - Store Manager in Nashville, TN
      Negative Outlook
      Disapproves of CEO

      I have been working at Firestone Complete Auto Care full-time (More than 10 years)

      Pros

      Great pay. Awesome bonus potential for management.

      Cons

      Long hours, poor support staff above store level. They dont staff stores well. Create more "tasks" that justify their jobs that results in never having time to manage.

      Advice to Management

      Take a lot of the unnecessary daily tasks that have no impact on business and let managers manage the business. Staff your stores and the business will come. People dont want to work 50-70hrs anymore.

    10. "It was alright"

      StarStarStarStarStar
      Former Employee - Maintenance Technician in Memphis, TN
      Former Employee - Maintenance Technician in Memphis, TN
      Doesn't Recommend
      Neutral Outlook
      No opinion of CEO

      I worked at Firestone Complete Auto Care full-time (Less than a year)

      Pros

      Good money no time for bs

      Cons

      Long hours... Long days. Favoritsim

      Advice to Management

      Stop the relations outside of work. And let manager run the store..