★
Firestone Complete Auto Care Reviews
44% Recommend to a Friend
50% Approve of CEO
Recommend to a Friend
Approve of CEO
Marko Ibrahim
178 Ratings
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Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
Pros
- "Good benefits and you have the ability to shift to different stores depending on needs and travel distance" (in 151 reviews)
Cons
- "Long hours and the store is open 7 days a week and about 360 days a years gets tiring." (in 134 reviews)
- "There is no work life balance and your superiors would rather you work by yourself all day than get you any help." (in 73 reviews)
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This rating reflects the overall rating of Firestone Complete Auto Care and is not affected by filters.
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Found 1,476 of over 1K reviews
Updated Sep 19, 2023
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- 5.0FEATURED REVIEWFeb 3, 2023Service ManagerFormer Employee, more than 1 yearBoston, MA
Pros
Room for advancement if you work hard, help others, and put customers first.
Cons
Long hours and quotas to hit certain numbers
- 5.0Jun 11, 2023Area ManagerFormer EmployeeFayetteville, AR
Pros
Career advancement. Hard work is rewarded.
Cons
Staffing challenges and long hours
- 4.0Sep 16, 2023Store ManagerCurrent Employee, less than 1 yearAllen Park, MI
Pros
The Pay is good and the Bonus potential is great. There is good collaboration between store managers.
Cons
There is plenty of micromanagement in this company, at time making it very difficult to do what you were hired to do. Some of the goals are very difficult if not impossible to obtain. The rising prices make it hard to help as many customers as we would like. Work life balance is not so great as Store Managers are "asked" to work more and reduce the amount that everyone else works so they don't get overtime.
- 1.0Jul 26, 2023C Level TechnicianCurrent Employee, less than 1 yearFresno, CA
Pros
Provide your own tool box and tools for free (California) Great exercise finding a lift to use or going back and forth to your tool box Flag hours are underestimated Minimum pay no matter how many ASE’s you have All the time away from your family you could ever want
Cons
Provided “tools” consist of one small tool box with most of the tools missing or in use by someone else if not missing. Good luck flagging hours unless you pony up your own stuff. If lifts don’t work they use the bays for tire storage Oversized vehicles, you’ll be doing those on the ground with same underestimated flag hours. McDonald’s pays more than you’ll make here as an ASE certified auto technician No pay increase unless you quit and then it’s just a stop gap until they find your replacement.
2 - 2.0Sep 12, 2023Service ManagerFormer Employee, more than 3 yearsLos Angeles, CA
Pros
Employee discount, automotive knowledge, meet awesome people,
Cons
Very unorganized, the amount of work and pay doesn’t add up. Too much work for very little pay. Stressful for the amount of work you do with no help.
1 - 3.0Sep 19, 2023Service ManagerCurrent EmployeeDallas, TX
Pros
Most customers I work with are good people
Cons
Low chance of advancement unless you are good friends with upper management
- 3.0Sep 17, 2023TechnicianCurrent EmployeeAllen, TX
Pros
Learning a fair amount there
Cons
Disorganized, not great with flag times
- 4.0Sep 16, 2023B Level TechnicianFormer EmployeePortage, MI
Pros
Good place to start and learn
Cons
Be wary of biased service writers giving A level techs easy work
- 3.0Sep 11, 2023Store ManagerFormer EmployeeLittle Rock, AR
Pros
The pay is good, and can be a good work environment depending on who you work with. You have to love what you do if you’re going to enjoy working here.
Cons
Work life balance Never ending and growing tasks Micro managed
- 2.0Jun 10, 2023ManagerCurrent Employee, more than 3 years
Pros
IT WAS, great pay, yearly pay increases, flexible work weeks, great bonuses, great 401k matching.
Cons
No regional or area support, worst IT, equipment, vendor, store support, maintenance support, or training support of any large corporation I have ever worked for in my adult life. End of merit based increases based on work performance, or review. From store downward will only receive Market adjustments as compared to our competitors, so if your inline with industry or above, no matter how good you do or what happens to inflation etc, you will no longer receive yearly pay increase, bonus program has changed three times since end of 21, for the worse. Answer from corporate was do better and your increase will be from bonuses.
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Firestone Complete Auto Care Reviews FAQs
Firestone Complete Auto Care has an overall rating of 3.1 out of 5, based on over 1,498 reviews left anonymously by employees. 44% of employees would recommend working at Firestone Complete Auto Care to a friend and 41% have a positive outlook for the business. This rating has decreased by -3% over the last 12 months.
44% of Firestone Complete Auto Care employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Firestone Complete Auto Care 2.3 out of 5 for work life balance, 2.9 for culture and values and 3.3 for career opportunities.
According to reviews on Glassdoor, employees commonly mention the pros of working at Firestone Complete Auto Care to be coworkers, career development, benefits and the cons to be senior leadership, management, work life balance.
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