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Firestone Complete Auto Care Reviews
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    Firestone Complete Auto Care Reviews

    Updated March 25, 2019
    769 reviews

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    2.9
    StarStarStarStarStar
    Rating TrendsRating Trends
    Recommend to a friend
    Approve of CEO
    Firestone Complete Auto Care President Joe Venezia
    Joe Venezia
    54 Ratings

    Employee Reviews

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    Pros

    • "Good pay, Excellent benefits including Blue Cross insurance, 401k plan" (in 51 reviews)

    • "Good benefits, Gregg vision, strong compensation package too" (in 48 reviews)

    Cons

    • "Poor work life balance old broken equipment" (in 58 reviews)

    • "very long hours hard to make money at time" (in 133 reviews)

    More Pros and Cons
    1. Featured Review

      Helpful (1)

      "Automotive Tire Maintenance Technician"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Automotive Tire Maintenance Technician in Fayetteville, NC
      Former Employee - Automotive Tire Maintenance Technician in Fayetteville, NC
      Recommends
      Positive Outlook
      No opinion of CEO

      I worked at Firestone Complete Auto Care part-time (Less than a year)

      Pros

      Everyone is a professional and really know what they're doing. Glad I was able to learn a lot from many of the talented techs, when I didn't know anything but how to change oil.

      Cons

      I tried getting this job back as a full time student, yet they want you to be part time and available whenever they need you (this would only makes sense anyways).

      Advice to Management

      None, everything rules properly and professionally.

    2. "Firestone Service Manager"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Automotive Service Manager in Charlotte, NC
      Current Employee - Automotive Service Manager in Charlotte, NC
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Firestone Complete Auto Care full-time (More than 3 years)

      Pros

      Excellent training and career advancement opportunities

      Cons

      I do not currently have any conns.

      3. Join the Firestone Complete Auto Care team
      See Our Latest Jobs

    3. "Lead Technician"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Lead Technician in Dallas, TX
      Former Employee - Lead Technician in Dallas, TX
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I worked at Firestone Complete Auto Care full-time (More than 10 years)

      Pros

      There was a time when this company was focused, dedicated to customer service and had competent people in place to motivate and drive the business forward.

      Cons

      After over a decade and a half of service, those days are gone. And anyone that remembers how to do their job, isn't even around anymore

      Advice to Management

      Focus on what's really important. Your teammates. When you start treating them like a faceless number being directed(very generous word) a faceless entity. What are we to believe in?

    4. "Career minded and growth driven company"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Service Manager in Detroit, MI
      Current Employee - Service Manager in Detroit, MI
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Firestone Complete Auto Care full-time (More than a year)

      Pros

      They will train and invest in you for as far as you want to grow within the Firestone/Bridgestone network.
      Great pay!! Full benefits!! 401k! Paid vacations

      Cons

      Long hours and difficult customers.
      Company is focused on growth above all things. Sometimes, this mindset collides with current customers immediate needs.

      Advice to Management

      Listen to front line staff more. Store level employees know what’s best for their customers.

    5. "Technition"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Technician in Los Angeles, CA
      Current Employee - Technician in Los Angeles, CA
      Doesn't Recommend
      Neutral Outlook
      No opinion of CEO

      I have been working at Firestone Complete Auto Care full-time (Less than a year)

      Pros

      Good people and helpful with others

      Cons

      Not organized work force bad

      Advice to Management

      Get better

    6. "Unmotivated Management"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Customer Service Advisor in Round Rock, TX
      Former Employee - Customer Service Advisor in Round Rock, TX
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I worked at Firestone Complete Auto Care full-time (More than 3 years)

      Pros

      Lots of hours, lots of ways to make money

      Cons

      lengthy hours, non-appreciative management, management would occasionally yell at employees for making mistakes

    7. "Great company"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Maintenance Technician in Watauga, TX
      Current Employee - Maintenance Technician in Watauga, TX
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Firestone Complete Auto Care part-time (Less than a year)

      Pros

      Great place to gain experience
      Felxibale work schedule
      technicians who are willing to teach

      Cons

      No cons in this company

    8. "Manager"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Store Manager
      Current Employee - Store Manager
      Recommends
      Neutral Outlook
      No opinion of CEO

      I have been working at Firestone Complete Auto Care full-time (More than 3 years)

      Pros

      Great pay and Bonus structure

      Cons

      Open 7 days a week and always short staffed (every store)

    9. "Great place"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Tire Technician in Tucson, AZ
      Former Employee - Tire Technician in Tucson, AZ
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at Firestone Complete Auto Care full-time (Less than a year)

      Pros

      I loved working here and my coworkers were like family I am still friends with one of them.

      Cons

      unruly customers but it also had a lot to do with my location in particular.

      Advice to Management

      keep up the good work.

    10. "General Manager"

      StarStarStarStarStar
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee

      Pros

      pays better than most, daily challenges, opportunities to help others.

      Cons

      Little to no work life balance, management turnover, very long hours that are not reflected in compensation.

      Advice to Management

      Find and keep more dedicated employees