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Firestone Complete Auto Care

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Firestone Complete Auto Care

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Firestone Complete Auto Care Reviews

3.1
44% Recommend to a Friend
Firestone Complete Auto Care President Marko Ibrahim
50% Approve of CEO
3.1
44%
Recommend to a Friend
50%
Approve of CEO
Firestone Complete Auto Care President Marko Ibrahim
Marko Ibrahim
178 Ratings

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Top Review Highlights by Sentiment

Excerpts from user reviews, not authored by Glassdoor

Pros
  • "Good benefits and you have the ability to shift to different stores depending on needs and travel distance(in 151 reviews)
  • "Good pay and plenty of work if willing to put in the work and effort.(in 138 reviews)
  • "workers and managers at store and area level were often great people.(in 56 reviews)
  • "Great training (if you get enrolled in the right classes) Good benefits.(in 27 reviews)
  • "Great benefits and coworkers are like family.(in 22 reviews)
Cons

Ratings by Demographics

This rating reflects the overall rating of Firestone Complete Auto Care and is not affected by filters.

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Found 1,476 of over 1K reviews

Updated Sep 19, 2023

    1. 5.0
      FEATURED REVIEW
      Feb 3, 2023
      Service Manager
      Former Employee, more than 1 year
      Boston, MA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Room for advancement if you work hard, help others, and put customers first.

      Cons

      Long hours and quotas to hit certain numbers

      1. 5.0
        Jun 11, 2023
        Area Manager
        Former Employee
        Fayetteville, AR
        Recommend
        CEO Approval
        Business Outlook

        Pros

        Career advancement. Hard work is rewarded.

        Cons

        Staffing challenges and long hours

      2. Join the Firestone Complete Auto Care team
        See Our Latest Jobs
        1. 4.0
          Sep 16, 2023
          Store Manager
          Current Employee, less than 1 year
          Allen Park, MI
          Recommend
          CEO Approval
          Business Outlook

          Pros

          The Pay is good and the Bonus potential is great. There is good collaboration between store managers.

          Cons

          There is plenty of micromanagement in this company, at time making it very difficult to do what you were hired to do. Some of the goals are very difficult if not impossible to obtain. The rising prices make it hard to help as many customers as we would like. Work life balance is not so great as Store Managers are "asked" to work more and reduce the amount that everyone else works so they don't get overtime.

          1. 1.0
            Jul 26, 2023
            C Level Technician
            Current Employee, less than 1 year
            Fresno, CA
            Recommend
            CEO Approval
            Business Outlook

            Pros

            Provide your own tool box and tools for free (California) Great exercise finding a lift to use or going back and forth to your tool box Flag hours are underestimated Minimum pay no matter how many ASE’s you have All the time away from your family you could ever want

            Cons

            Provided “tools” consist of one small tool box with most of the tools missing or in use by someone else if not missing. Good luck flagging hours unless you pony up your own stuff. If lifts don’t work they use the bays for tire storage Oversized vehicles, you’ll be doing those on the ground with same underestimated flag hours. McDonald’s pays more than you’ll make here as an ASE certified auto technician No pay increase unless you quit and then it’s just a stop gap until they find your replacement.

            2
            1. 2.0
              Sep 12, 2023
              Service Manager
              Former Employee, more than 3 years
              Los Angeles, CA
              Recommend
              CEO Approval
              Business Outlook

              Pros

              Employee discount, automotive knowledge, meet awesome people,

              Cons

              Very unorganized, the amount of work and pay doesn’t add up. Too much work for very little pay. Stressful for the amount of work you do with no help.

              1
              1. 3.0
                Sep 19, 2023
                Service Manager
                Current Employee
                Dallas, TX
                Recommend
                CEO Approval
                Business Outlook

                Pros

                Most customers I work with are good people

                Cons

                Low chance of advancement unless you are good friends with upper management

                1. 3.0
                  Sep 17, 2023
                  Technician
                  Current Employee
                  Allen, TX
                  Recommend
                  CEO Approval
                  Business Outlook

                  Pros

                  Learning a fair amount there

                  Cons

                  Disorganized, not great with flag times

                  1. 4.0
                    Sep 16, 2023
                    B Level Technician
                    Former Employee
                    Portage, MI
                    Recommend
                    CEO Approval
                    Business Outlook

                    Pros

                    Good place to start and learn

                    Cons

                    Be wary of biased service writers giving A level techs easy work

                    1. 3.0
                      Sep 11, 2023
                      Store Manager
                      Former Employee
                      Little Rock, AR
                      Recommend
                      CEO Approval
                      Business Outlook

                      Pros

                      The pay is good, and can be a good work environment depending on who you work with. You have to love what you do if you’re going to enjoy working here.

                      Cons

                      Work life balance Never ending and growing tasks Micro managed

                      1. 2.0
                        Jun 10, 2023
                        Manager
                        Current Employee, more than 3 years
                        Recommend
                        CEO Approval
                        Business Outlook

                        Pros

                        IT WAS, great pay, yearly pay increases, flexible work weeks, great bonuses, great 401k matching.

                        Cons

                        No regional or area support, worst IT, equipment, vendor, store support, maintenance support, or training support of any large corporation I have ever worked for in my adult life. End of merit based increases based on work performance, or review. From store downward will only receive Market adjustments as compared to our competitors, so if your inline with industry or above, no matter how good you do or what happens to inflation etc, you will no longer receive yearly pay increase, bonus program has changed three times since end of 21, for the worse. Answer from corporate was do better and your increase will be from bonuses.

                      Viewing 1 - 10 of 1,476 Reviews
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                      Firestone Complete Auto Care Reviews FAQs

                      Firestone Complete Auto Care has an overall rating of 3.1 out of 5, based on over 1,498 reviews left anonymously by employees. 44% of employees would recommend working at Firestone Complete Auto Care to a friend and 41% have a positive outlook for the business. This rating has decreased by -3% over the last 12 months.

                      According to anonymously submitted Glassdoor reviews, Firestone Complete Auto Care employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Firestone Complete Auto Care. This rating has been stable over the past 12 months.

                      44% of Firestone Complete Auto Care employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Firestone Complete Auto Care 2.3 out of 5 for work life balance, 2.9 for culture and values and 3.3 for career opportunities.

                      According to reviews on Glassdoor, employees commonly mention the pros of working at Firestone Complete Auto Care to be coworkers, career development, benefits and the cons to be senior leadership, management, work life balance.

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                      190.9K

                      Case Manager

                      I applied to 4 jobs last week. Two companies replied that thy are reviewing my application and I have an interview tomorrow with a third. The company I'm interviewing with is the one I'm least interested in of the four, though it is better than my current job. What is the etiquette if I'm offered a job with this company but I want to wait and see what response I get from the other 3? Should I tell the company I need a couple weeks to decide, or be up front that I'm waiting for other offers? Or?

                      1
                      1 Comment

                      Underwriter

                      During my interview with a Vice President, he mentioned that the "background check" had been reviewed. He brought up cities I had lived in at one point, even though I hadn't included that information on my resume or LinkedIn profile, though it is accurate. Additionally, he was aware of my entrepreneurship experience, which I had not disclosed anywhere. I'm curious about the source of this information. I'm currently progressing through the interview rounds without any offer or signed documents.

                      4
                      4 Comments

                      Underwriter

                      I’m moving on to round 3 of the interview process after speaking with the VP and it’ll be with peers. My position would be Insurance Product Manager so the peers would be internal stakeholders (Sales, Engineering, Underwriting, Actuary, etc.) What kind of questions typically do peer interviews ask?

                      1
                      0 Comments

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                      Firestone Complete Auto Care Careers

                      Cover image for Firestone Complete Auto Care

                      Firestone Complete Auto Care is a proud brand in the Bridgestone Americas corporate family. We follow the same rich company culture and...More

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                      Employer logoFirestone Complete Auto Care
                      5y
                      We’re helping Maplewood High School students gain experience and get ready for the future by supporting their Automotive Training program. The classroom is a simulated Firestone Complete Auto Care store and Bridgestone teammates volunteer and assist with the ASE- certified curriculum. Students who complete the program can graduate as licensed technicians. #BeBridgestone
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                      Employer logoFirestone Complete Auto Care
                      8y
                      Bridgestone Retail is committed to providing development opportunities for our teammates. We are extremely excited to announce the new Applied Leadership program created in tandem between MTSU and Bridgestone Americas http://glassdoor.com/slink.htm?key=vIS07
                      Shared image - MTSU offers new workplace leadership program
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                      MTSU offers new workplace leadership program
                      1

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                      Glassdoor has 1,498 Firestone Complete Auto Care reviews submitted anonymously by Firestone Complete Auto Care employees. Read employee reviews and ratings on Glassdoor to decide if Firestone Complete Auto Care is right for you.