Firestone Complete Auto Care Reviews | Glassdoor

Firestone Complete Auto Care Reviews

Updated July 19, 2017
618 reviews

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3.0
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Damien Harmon
9 Ratings

618 Employee Reviews

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Pros
  • Great Company to work for they offer strong benefits and good pay (in 48 reviews)

  • Good benefits, Gregg vision, strong compensation package too (in 39 reviews)

Cons
  • Work Life Balance could be better (in 48 reviews)

  • Really long hours minimum 48 hours a week (in 112 reviews)

More Pros and Cons

  1. Helpful (1)

    "A premier place to work????"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technician B in Riverdale, GA
    Current Employee - Technician B in Riverdale, GA
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at Firestone Complete Auto Care full-time (More than 3 years)

    Pros

    Great benefits, Upward mobility, Good training programs, good employee discounts, excellent HR department....

    Cons

    Micromanaging upper management, terrible tire mounting equipment, disorganized tire shipments, under qualified store management, the good ole boy system is evident, over emphasis on customer needs, Vision 20/20 is a joke, excessively long hours for no pay

    Advice to Management

    Need to be closed on Sundays and all major holidays for more family time, vacation time should transferable from year to year, Vision 20/20 is a joke, revise your hiring process, need to close at 6pm daily, All stores should have at least one general service guy...


  2. "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Sacramento, CO
    Current Employee - Manager in Sacramento, CO

    I have been working at Firestone Complete Auto Care (More than 5 years)

    Pros

    They pay very well. Have state of the art equipment

    Cons

    No work life balance long hours

  3. "Technician"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Lead Technician in Goose Creek, SC
    Former Employee - Lead Technician in Goose Creek, SC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Firestone Complete Auto Care (More than a year)

    Pros

    Decent pay and good people to work with.

    Cons

    No work and life balance. I was working 55-60 hours a week and as a technician was getting 40-50 of those hours paid to me.

    Advice to Management

    Think about your techs and their families. Think about working someone 60 hours a week and only paying them for 40 hours. Is it right?


  4. "Technician"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technician in Topeka, KS
    Former Employee - Technician in Topeka, KS
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Firestone Complete Auto Care full-time (More than a year)

    Pros

    Great place to work and get experience.

    Cons

    Don't do a lot of heavy line work.

    Advice to Management

    N/A


  5. "Didn't make enough for the job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - ASE Certified Automotive Technician in Saint Louis, MO
    Former Employee - ASE Certified Automotive Technician in Saint Louis, MO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Firestone Complete Auto Care full-time (More than 8 years)

    Pros

    Liked my most recent manager and co-workers. Formed tight bonds with fellow technicians. Awesome healthcare plan for reasonable premium. Also offers healthcare for part time employees.

    Cons

    Very high stress environment at times. Always seemed to be understaffed. Every year that passed, the company seemed to care less and less about technicians.

    Advice to Management

    After 10 years, was making the same as a dealership apprentice, even as an ASE Master Technician


  6. Helpful (1)

    "Retail Store Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Store Manager in Canton, OH
    Current Employee - Retail Store Manager in Canton, OH
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Firestone Complete Auto Care full-time (More than 10 years)

    Pros

    The pay and benefits are good.

    Cons

    As an employee you are expected to work 50+ hours. As a manager you are expected to work 55-75 hours per week.


  7. "Senior Tech"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Technician in Chicago, IL
    Current Employee - Senior Technician in Chicago, IL
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Firestone Complete Auto Care full-time (Less than a year)

    Pros

    great work availability, Great manager and co workers, easy to make it if you are so inclined

    Cons

    not too many worth listing

  8. "Great Co ...if you like being micromanaged to death plenty of hours at low pay scale witch they don't fully explain."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Charlotte, NC
    Former Employee - Anonymous Employee in Charlotte, NC
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Firestone Complete Auto Care full-time (More than 3 years)

    Pros

    Pay checks were always cashable there's plenty of hours at low pay ..
    They will hire if you can got a mirror and pass a drug test

    Cons

    Long hours micro managed to death by corporate office forced to push super high Interest credit upon people ...

    Advice to Management

    Test you customers like intelligent people not sheep


  9. "Firestone is a great place to work. Lots of room for advancement."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager of Tire Sales in Riverview, FL
    Former Employee - Manager of Tire Sales in Riverview, FL
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Firestone Complete Auto Care full-time (More than 8 years)

    Pros

    Great pay. You have to put the time in tho. Don't expect hand out. You need to earn it. Don't think if you don't have the certs your going to come in making the most money. You get paid what your worth. Put the numbers on the table.

    Cons

    Long hours. But ask anybody who has been in business long enough that is basic life of being in the automotive business.

    Advice to Management

    The only thing I could say is take notice of the small guy. Meaning if you have employees that want to make something of themselves and grow with the company and they put the time in, don't hire outside the company for higher position. If you have a employee who put the time in and been with company awhile there is a reason. Either they are good at what the do or they have at least made it this far bc they meant the requirements to stay with the company. Give that person the opportunity to grow. Not some outsiders.


  10. "great place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager Trainee in Myrtle Beach, SC
    Current Employee - Store Manager Trainee in Myrtle Beach, SC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Firestone Complete Auto Care full-time (Less than a year)

    Pros

    great discount plenty of overtime and fast growth based off performance.

    Cons

    managers should get paid better and bonus should be more for sales.

    Advice to Management

    need to get tech updated for your stores.


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