Firestone Complete Auto Care Reviews | Glassdoor

Firestone Complete Auto Care Reviews

Updated December 13, 2017
669 reviews

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669 Employee Reviews

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Pros
  • Great Company to work for they offer strong benefits and good pay (in 50 reviews)

  • Good benefits, Gregg vision, strong compensation package too (in 47 reviews)

Cons
  • No work life balance long hours (in 52 reviews)

  • Really long hours minimum 48 hours a week (in 122 reviews)

More Pros and Cons

  1. "Manager of Tire Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I worked at Firestone Complete Auto Care full-time

    Pros

    Great Pay, benefits, and employee incentives

    Cons

    Inconsistent Work Hours. Management made it clear weekends and holidays were required.

    Advice to Management

    Stay up on training and development


  2. "Service Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Service Manager in Dallas, TX
    Current Employee - Service Manager in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Firestone Complete Auto Care full-time (More than 3 years)

    Pros

    Great benefits, flexible schedule, and it's a company that genuinely cares about its employees

    Cons

    Your work environment changes with the weather so your always hot or cold. Customers seem to think you broke their vehicle and no one is happy paying for car repairs, they can be demanding and ungrateful.

    Advice to Management

    The company needs a voice from the front lines. I think it would be a great idea to assemble a panel of service managers, lead technicians, MTS's to get direct feedback from new policy implementations.

  3. "Store Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    No opinion of CEO

    I worked at Firestone Complete Auto Care full-time

    Pros

    Nothing to talk about really - this company is awful to work for

    Cons

    Profit-driven only and cares less about the employees and staff. No training

    Advice to Management

    Think about the employees and staff and the profits will grow


  4. Helpful (1)

    "Confused Company with too many broken promises"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager of Tire Sales in San Francisco, CA
    Former Employee - Manager of Tire Sales in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Firestone Complete Auto Care full-time (More than 3 years)

    Pros

    Advancement
    Benefits
    Store atmosphere
    helping stranded people

    Cons

    The Company will promise you the moon to get you in there, then give you some gold wrapped chocolate if your lucky.
    Upper Management will hang you out to dry, they are a "sink or swim" company who use escape goats to justify actions.
    Top pay, even for store managers, is lower than most lube techs at dealerships and jiffy lubes.
    Company says they invest in their employees, but don't.
    Company will hire McDonalds workers as techs to fill positions.
    There is no conformity, and good luck to get any useful training.
    High Turn over.
    Numbers are everything, if you have 1/10 of the employees as the previous year they still expect the numbers.
    Very few managers and sales people make bonuses.
    Upper Management changes too often.
    Lets great employees go in order to save a dollar.
    No power for Store level Managers, just loads of paperwork, stress, and useless meetings.

    Advice to Management

    Actually take care of your employees, cut down on bonuses and actually pay your great star performers better, take pride and harvest your crop. Stop lying to get people in and then feeding them to the wolves.


  5. "Good work and can help get your foot in the door"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - General Service Technician in Huntsville, TX
    Current Employee - General Service Technician in Huntsville, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Firestone Complete Auto Care part-time (Less than a year)

    Pros

    It is fairly easy to become a tech if you prove yourself through hard work and knowledge. There is a lot to learn.

    Cons

    The hourly rate is lower than the competitors and there's generally a lot of work to do. If you become a tech, the additional work is of course a bonus.

    Advice to Management

    Pay the employees more so there won't be a high turnover.


  6. "Service manager"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Firestone Complete Auto Care full-time

    Pros

    Company really cares for its employee.

    Cons

    Work hours are scheduled long.


  7. "Service Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Positive Outlook
    No opinion of CEO

    I have been working at Firestone Complete Auto Care full-time

    Pros

    The benefits are great.

    Cons

    Too much time at work, pay can be low if you don't have automotive experience which contradicts the statement for not needing any automotive experience.

    Advice to Management

    Pay for Service Managers need to be close to pay of Store Manager. Service Manager is a step down from Store Manager, which you are the heart of the store. But pay says otherwise.

  8. "Okay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager of Tire Sales
    Former Employee - Manager of Tire Sales
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Firestone Complete Auto Care (More than a year)

    Pros

    People were great to work with

    Cons

    Over promise and under deliver on what they tell you when you get hired.

    Advice to Management

    If you say you will do something, do it. Don't just say its out of my hands.


  9. "Has certain benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technician in Wilmington, NC
    Former Employee - Technician in Wilmington, NC
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Firestone Complete Auto Care full-time

    Pros

    buying tires was cheap as you got 50% off, pay was every thursday night, a lot of chances for side money.

    Cons

    they shop is open 7 days a week, you don't have a life, 10 hours days are not uncommon, be ready to give your weekends up, odd days off (Tuesday and Friday), the flat rate pay is not nearly as good as most shops, a large workload with a lot of pressure to keep moving faster and make the company more money.

    Advice to Management

    Treat your employs better, most guys I knew and know that worked there felt like just a number and our supervisors always rushed us and pushed us to make more money for the company.


  10. "Needs improvement"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - General Service Technician in Charleston, SC
    Current Employee - General Service Technician in Charleston, SC
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Firestone Complete Auto Care full-time (Less than a year)

    Pros

    Good work/life balance
    Decent discounts on products and services

    Cons

    Long hours
    NO A/C in the summer time for Techs
    Doesn't seem to want to promote Techs from GS level
    Can get very slow at times and boring

    Advice to Management

    You need to see to the advancement of people who follow the rules and show aptitude


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