First American Bank Reviews | Glassdoor

First American Bank Reviews

Updated June 13, 2017
38 reviews

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Full-time Part-time

2.7
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Thomas Wells IV
7 Ratings

38 Employee Reviews

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  1. "Amazing People"

    Star Star Star Star Star
    Former Employee - Analyst in Chicago, IL
    Former Employee - Analyst in Chicago, IL

    I worked at First American Bank (Less than a year)

    Pros

    The people there are very hard working and care about what they

    Cons

    None, it's a great company


  2. Helpful (1)

    "Stay away"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Personal Banker in Orland Hills, IL
    Current Employee - Personal Banker in Orland Hills, IL
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at First American Bank (Less than a year)

    Pros

    The pay is a plus.
    Mileage reimbursement is quick within 7-10 days.

    Cons

    The managers are horrible. They lack any kind of kindness or decency.
    Terrible work/ life balance
    Call Nights on short or no notice.
    Outside work on your dime.
    Regional Managers must have come from Wells Fargo

    Advice to Management

    Wake up before the FEDS come see you next.

  3. Helpful (2)

    "Average Place to Work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Personal Banker in Elk Grove Village, IL
    Former Employee - Personal Banker in Elk Grove Village, IL
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    - Everything is laid out for you.
    - Great work life balance, 9-5 pretty much.
    - You have help from others across the bank when you need it.
    - Multiple trainings are available for you when you start and during the year.
    - No pressure sales tactics are applied.
    - Sales goals are mostly realistic and easy to hit or explain why you didn't hit them.

    Cons

    - Understaffed branches, some branches run with only 2 people at times.
    - Sales training needs to be broadened. They concentrate on "coaching" and all that, but most of these people can't sell either. I mean I get it no sales pressure and customer service is king, but if your job is to sell then provide actual sales tactics and sales coaching, not customer service coaching.
    - Hilarious incentives, like a $20 gift card or something.
    - Very corporate and up-down structure is the norm, no wiggle room in that.
    - If you got on somebody's bad side by making a mistake, you can forget about promotion or career move - very much "old boys club" atmosphere.
    - If they don't like you, they will make sure you either quit or get written up so no chance of future stay in the company exists.

    Advice to Management

    Concentrating on customer service is great, and truth being told I learned a lot in all those training classes for customer service but create better incentives to sell and cater the sales training so that it actually helps the branch employees in selling. Also, understaffing the branches like that is crazy, and a liability sometimes. Finally, stop being so "corporate" like. You're not Chase or B of A, make sure you guys act like it.


  4. "Great company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Financial Services Representative in Ames, IA
    Current Employee - Financial Services Representative in Ames, IA

    I have been working at First American Bank full-time (More than a year)

    Pros

    Great atmosphere. You can get $1000 bonus for referring a friend if they get hired full time. Also $20 every time you refer someone to open an account. You can get raises every 6 months.

    Cons

    There aren't any that I can think of.


  5. Helpful (2)

    "Awful place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Personal Banker in Chicago, IL
    Former Employee - Personal Banker in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at First American Bank full-time (Less than a year)

    Pros

    Some co-workers are okay

    Cons

    Everything about this place is a con. Do yourself a favor and stay away!

    Advice to Management

    Fire EVERYONE that has been there for 5+ years.


  6. Helpful (4)

    "God's waiting room for bankers to go and die out"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Vice President in Joliet, IL
    Former Employee - Assistant Vice President in Joliet, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at First American Bank full-time (More than a year)

    Pros

    If you wanna get by in life and not recognized while waiting to retire. Go for it

    Cons

    Impossible systems
    Their branches are truly a call center with a teller line .
    Power to certain favorite people with no oversight
    Underutilizing their resources
    If your opinionated, then your outcasted
    HR truly runs the company and not Sales and Executive leadership, so revenue is NOT priority !!!!
    No true banker, since almost every employee has another job to follow their dream and look at this job as a paycheck. So true bankers suffocate.

    Advice to Management

    Sell it already .....


  7. Helpful (1)

    "An okay place to launch a career"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Addison, IL
    Former Employee - Anonymous Employee in Addison, IL
    Doesn't Recommend
    Positive Outlook

    I worked at First American Bank full-time (More than a year)

    Pros

    Its a good place to launch a career for someone that is new to the working world.

    Cons

    Below average compensation
    Very cost conscious company
    If there is an event (Christmas party, retirement, or baby shower) employees are expected to bring the food. Company does not really bring their fair share.
    Management states one thing and thinks you would do the opposite.

    Advice to Management

    Pay people a little bit more (about 10%) because after 2-years of experience most people that leave FAB and get about a raise. This would reduce turnover.

    Treat people with a little bit more respect.

    Offer better benefits

    Invest in technology! Why does the bank still depend on branch capture with numerous human errors.

  8. Helpful (5)

    "Not for the long haul"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Banker in Chicago, IL
    Former Employee - Senior Banker in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Great training and understanding of many departments. Exceptional service training

    Cons

    BM and ABM seem to constantly be hired from outside and never fit for the job- many existing employees are more qualified yet never promoted- too often the BM and ABM positions seem to get away with anything, while their employees do all the leg work, and they then take the credit(not all managers but too many)

    Advice to Management

    Promote from within
    Senior mngmt- please Hold your managers accountable for the same personal responsibility that they hold their employees- the quickest way to create animosity is allowing the leader to slack off while everyone else busts their butt, time and time again
    Try to keep existing bankers and get them to grow into mngmt positions
    Fully staff the branches for safety and more effective environment


  9. Helpful (3)

    "First to point out negatives and last to acknowledge positives."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Personal Banker in Joliet, IL
    Former Employee - Personal Banker in Joliet, IL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at First American Bank full-time (More than 5 years)

    Pros

    Enjoyed the environment of co-workers. If you are self motivated, there are new things to learn between departments. Short work days on Saturday.

    Cons

    The word "fully staffed" is not recognized. You could never used the excuse that there was not enough staff to be able to accomplish activities and goals. There is also a lack of security concern at the branch. Often times there was only 2 employees at the branch and when cash was needed there was no one in the lobby to notice anyone coming in the building. There was also more of a concern about locking up checking deposit slips and not bringing thousands of dollars to the outside ATM each week.

    Advice to Management

    Structure and come down from the ivory tower to see what middle management is doing (not doing)


  10. Helpful (4)

    "3 Jobs for the price of 1.5"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Personal Banker in Chicago, IL
    Current Employee - Personal Banker in Chicago, IL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at First American Bank full-time (More than 3 years)

    Pros

    Impeccable Training: Knowledge-wise for Banking, you become the equivalent of an ABM/BM at other banks

    Cons

    The Pay: What they don't tell you is that you're not just a PB. You're customer service, you're a loan officer, you're a small business banker, and so on and so on. But your "title" is only Personal Banker so you get paid slightly better than the average banker for doing three times as much.

    Advice to Management

    Although your business model is fantastic by banking 30-50K on every employee because most banks pay three separate humans where you pay one. For those who understand that they're getting shafted, they're not going to stay very long.


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