First American Payment Systems Reviews | Glassdoor

First American Payment Systems Reviews

Updated August 9, 2018
57 reviews

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3.7
StarStarStarStarStar
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Approve of CEO
First American Payment Systems CEO Neil Randel
Neil Randel
36 Ratings

57 Employee Reviews

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Pros
Cons
  • "Sometimes Business owners are just plain rude and treat you like a minimum wage servant" (in 3 reviews)

  • "This has a lot of people nervous and considering there options with the company moving forward" (in 2 reviews)

More Pros and Cons

  1. "I worked at this company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at First American Payment Systems full-time

    Pros

    I got paid regularly thank you

    Cons

    No company is perfect thank you

    Advice to Management

    Trust your employees


  2. "Great place to work, great people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Systems Implementation in Fort Worth, TX
    Current Employee - Systems Implementation in Fort Worth, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at First American Payment Systems full-time (Less than a year)

    Pros

    I enjoy working for First American very much, there is always something fun going on to help the employees get involved, get to know each other, and feel less stressed. There is also plenty of room for growth within the company if you work hard and learn from all the opportunities given. I have nothing but praise for this company the supervisors, team leads, and even higher ups are snacking people to work with and are there if you need them

    Cons

    Absolutley nothing bad to say about this company

  3. "Sr. Software Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Software Engineer in Fort Worth, TX
    Former Employee - Senior Software Engineer in Fort Worth, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at First American Payment Systems full-time (More than a year)

    Pros

    Some of the very best people, teammates and first-line managers I've had the please to work around in 30 years of IT work.

    Cons

    Legacy systems support (mainframe still handles data in overnight batches)

    Advice to Management

    Replace that old mainframe!


  4. "Employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Fort Worth, TX
    Current Employee - Customer Service Representative in Fort Worth, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at First American Payment Systems full-time (More than 3 years)

    Pros

    There are no pros to working here if your an adult looking for a career.

    Cons

    Too many clicks. Adults are treated like children and very little appreciation shown for hard working rep.

    Advice to Management

    Hire for success. Not just to feel a position and hope for the best results.

    First American Payment Systems Response

    Apr 10, 2018 – Content Manager

    We are sorry that you did not have an ideal work experience. We assure you that we are continuously building an open environment that fosters teamwork, collaboration and career enhancement. We... More


  5. Helpful (1)

    "System Implementation Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Fort Worth, TX
    Former Employee - Anonymous Employee in Fort Worth, TX
    Doesn't Recommend

    I worked at First American Payment Systems full-time

    Pros

    Downtown work location was a plus

    Cons

    Processes were not well established


  6. Helpful (1)

    "Great Place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at First American Payment Systems full-time

    Pros

    Great place to work with great benefits located in downtown Fort Worth.

    Cons

    Politics can weigh heavily in some aspects of the company. Other than that, pay could be more competitive.


  7. "Vice President"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Vice President in Fort Worth, TX
    Current Employee - Vice President in Fort Worth, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at First American Payment Systems full-time (More than 10 years)

    Pros

    Exciting and fast paced industry, strong management team, good salary and benefits.

    Cons

    Things change quickly in this industry.

    Advice to Management

    Keep up the great work!

  8. Helpful (1)

    "Great Company with good people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Career advancement, great location and good people

    Cons

    Parking, Benefit Cost Sharing and Work Schedules are not flexible


  9. Helpful (3)

    "Unethical business"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Data Entry Specialist in Fort Worth, TX
    Former Employee - Data Entry Specialist in Fort Worth, TX
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at First American Payment Systems full-time (More than a year)

    Pros

    Free use of the building gym. Vacation time after only 6 months of employment. Casual dress code.

    Cons

    Be prepared for information overload. There is so much to remember so there are always mistakes made. What’s worse is the QA department gets to decide if the mistake goes on your record. Basically, they make a game out of it and its condescending. There is major nepotism in the company. Most employees have relatives that also work there. Advancement is impossible. Raises were not given the last 2 years; however, you will get the monthly email announcing a promotion for an executive for a ridiculous title. Although most open jobs list requirements, the company will hire anyone. A person hired in my department had no administrative experience, had never previously used Excel, and made the same wage as me. Most disturbing is the deceiving business practices used against customers. They overcharge their customers for everything, and the reviews for this company online speak for themselves. My own manager stated the company focuses on small to medium business owners because they are more likely to not read contracts and are easily persuaded. Managers encourage you to be rude to other employees of other departments. You have to park 3 blocks away in a lot filled with pot holes and walk to the building. It was an extremely stressful job for low pay!

    Advice to Management

    Focus on training your employees instead of relying on other employees to train themselves. Also, don't encourage rudeness when someone asks a question. It should be a team environment especially since there is so much to learn.

    First American Payment Systems Response

    Nov 27, 2017

    Thank you for your submitting your feedback. We are sorry to hear that your experience at First American was not positive. We will take your comments into consideration.


  10. Helpful (1)

    "ACT Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - ACT Specialist in Fort Worth, TX
    Current Employee - ACT Specialist in Fort Worth, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at First American Payment Systems full-time (More than a year)

    Pros

    Great teammates, paid holidays, quick sick time accrual and guaranteed personal days off

    Cons

    Reactive vs. proactive management, underpaid, private company instead of public

    Advice to Management

    Listen to your employees. We are the eyes and ears on the ground of the company and we have suggestions about how things can be better.


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