First American Payment Systems Reviews | Glassdoor

First American Payment Systems Reviews

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Found 63 reviews

3.6
StarStarStarStarStar
Rating TrendsRating Trends
60%
Recommend to a Friend
85%
Approve of CEO
First American Payment Systems CEO Neil Randel
Neil Randel
40 Ratings
Pros
  • "(in 4 reviews)

  • "Convenient location in Downtown Fort Worth(in 5 reviews)

Cons
  • "I have no cons; this has been one of the best places I have ever worked(in 3 reviews)

  • "There are no cons for this company(in 3 reviews)

More Pros and Cons
  1. Featured Review

    "It’s great!"

    StarStarStarStarStar
      Current Employee - Anonymous Employee 

      I have been working at First American Payment Systems full-time

      Pros

      Love working here! Everyone is so nice and always willing to help answer questions

      Cons

      It gets a little boring if you’re not used to the office environment

      First American Payment Systems2018-12-04

      First American Payment Systems Response

      December 10, 2018Content Marketing Coordinator

      Thanks for the feedback! We are proud of the friendly, helpful culture here at First American. Your point about office environment is well taken. In addition to the seasonal activities we do (like Halloween Decorating Contest, etc.), we are evaluating other activities we can implement ...

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    • "Director"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Anonymous Employee 
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at First American Payment Systems full-time

      Pros

      This organization walks its talk. There is excellent collaboration both within and between departments. The management team is a cohesive leadership unit that exudes humbleness and approachability. There is also a culture of open communication that permeates from the top down, and it makes a tremendous difference in the relationships between supervisors and employees. This in turn fosters a high level of engagement and...

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      Cons

      I have no cons; this has been one of the best places I have ever worked.

      Advice to Management

      Thank you for listening to employee feedback, and for all you are doing to make First American an even better place to work.

      First American Payment Systems2018-12-10

      First American Payment Systems Response

      December 10, 2018Marketing Content Coordinator

      Thank you for your review! We are so glad that you are a part of the First American team and hope we can continue to provide you with a great work environment!

    • "Not Bad"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Regional Sales Manager in Irvine, CA
      Recommends
      Neutral Outlook
      No opinion of CEO

      I worked at First American Payment Systems full-time for more than 3 years

      Pros

      Outside sales residuals were pretty good

      Cons

      Not much I can say

      First American Payment Systems2019-04-20
    • "Good O' Boys Club"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Anonymous Employee in Fort Worth, TX
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I worked at First American Payment Systems full-time for more than 3 years

      Pros

      Down town Fort Worth location

      Cons

      The environment feels like high school due to all the cliques. They promote who they like not who is best suited for the job. They have a serious bullying issue as well.

      First American Payment Systems2019-01-30

      First American Payment Systems Response

      February 4, 2019Marketing Content Coordinator

      Thank you for taking the time to provide feedback. We are sorry to hear that your experience at First American was not positive. We are committed to creating a comfortable, transparent and collaborative environment for all our employees so we are disappointed to hear about your experience. ...

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    • "Behind the times"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Anonymous Employee 
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I worked at First American Payment Systems full-time (Less than a year)

      Pros

      Nice office, good location in downtown

      Cons

      Expected to tow the company line, Bad benefits, Company wide events are poorly planned and revolve around exec birthdays, expected to worship execs, CEO and CFO have absolutely no idea how far behind the company is when it comes to technology -- we released multiple products 2-3 years after competitors did. The company is losing millions of dollars a year!

      Advice to Management

      Stop looking to acquire and explore selling instead. The hole is too deep and the money needed to catch up on to competition wont be worth it.

      First American Payment Systems2019-01-25

      First American Payment Systems Response

      January 29, 2019Marketing Content Coordinator

      Thank you for taking the time to provide feedback. We are sorry to hear that your experience at First American was not positive. We are committed to creating a comfortable, transparent and collaborative environment for all our employees so we are disappointed to hear about your experience. ...

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    • "Not the best work environment"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Anonymous Employee 
      Doesn't Recommend
      Neutral Outlook
      Approves of CEO

      I have been working at First American Payment Systems full-time (Less than a year)

      Pros

      Coworkers are great. CEO is fantastic. Work can be stressful but always doable. Convenient location in Downtown Fort Worth.

      Cons

      Training needs to be improved. It is almost non existent. Employees are overloaded with work even when training is inadequate. A lot of the current systems are outdated- needs a revamp. Overall structure is old school. Communication amongst employees and higher ups is again, almost non existent. There is no "open communication".

      Advice to Management

      Please allow employee surveys or reviews within the company in order to improve the communication problem.

      First American Payment Systems2018-12-16

      First American Payment Systems Response

      December 18, 2018Marketing Content Coordinator

      Thank you for taking the time to provide feedback. We agree that we have great people that work here. We are sorry to hear that your experience with training and communication has not been positive and we encourage you to speak directly with your manager about any concerns. We are ...

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    • "I worked at this company"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Anonymous Employee 
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at First American Payment Systems full-time

      Pros

      I got paid regularly thank you

      Cons

      No company is perfect thank you

      Advice to Management

      Trust your employees

      First American Payment Systems2018-08-09
    • "Great place to work, great people"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Systems Implementation in Fort Worth, TX
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at First American Payment Systems full-time (Less than a year)

      Pros

      I enjoy working for First American very much, there is always something fun going on to help the employees get involved, get to know each other, and feel less stressed. There is also plenty of room for growth within the company if you work hard and learn from all the opportunities given. I have nothing but praise for this company the supervisors, team leads, and even higher ups are snacking people to work with and...

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      Cons

      Absolutley nothing bad to say about this company

      First American Payment Systems2018-07-12
    • "Sr. Software Engineer"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Senior Software Engineer in Fort Worth, TX
      Recommends
      Positive Outlook
      No opinion of CEO

      I worked at First American Payment Systems full-time for more than a year

      Pros

      Some of the very best people, teammates and first-line managers I've had the please to work around in 30 years of IT work.

      Cons

      Legacy systems support (mainframe still handles data in overnight batches)

      Advice to Management

      Replace that old mainframe!

      First American Payment Systems2018-05-30
    • "Employee"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Customer Service Representative in Fort Worth, TX
      Doesn't Recommend
      Negative Outlook
      No opinion of CEO

      I have been working at First American Payment Systems full-time for more than 3 years

      Pros

      There are no pros to working here if your an adult looking for a career.

      Cons

      Too many clicks. Adults are treated like children and very little appreciation shown for hard working rep.

      Advice to Management

      Hire for success. Not just to feel a position and hope for the best results.

      First American Payment Systems2018-04-03

      First American Payment Systems Response

      April 10, 2018Content Manager

      We are sorry that you did not have an ideal work experience. We assure you that we are continuously building an open environment that fosters teamwork, collaboration and career enhancement. We encourage all our employees to openly discuss their career paths with their managers as ...

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    Found 63 reviews