First American Reviews | Glassdoor

First American Reviews

Updated December 9, 2017
680 reviews

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3.6
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Approve of CEO
First American CEO and Director Dennis J. Gilmore
Dennis J. Gilmore
193 Ratings

680 Employee Reviews

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Pros
  • They really strive to put employee's first and focus on work/life balance (in 40 reviews)

  • Good benefits, very lax work environment (in 45 reviews)

Cons
More Pros and Cons

  1. "Corporate owned with a small company feel."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Abstractor in Oklahoma City, OK
    Current Employee - Abstractor in Oklahoma City, OK
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at First American full-time (More than a year)

    Pros

    Pretty laid back. Yearly reviews and set goals. Small yearly pay raises. Health benefits.

    Cons

    Aetna/Cigna Insurance. No bonus. Mandatory days off without pay-must use personal leave (January).

    Advice to Management

    Corporate needs to pay closer attention to branch/department management.


  2. "Monthly review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Retention
    Former Employee - Sales Retention

    I worked at First American full-time (Less than a year)

    Pros

    Good people, good work environment

    Cons

    Took a little longer than expected when trying to switch departments

  3. Helpful (3)

    "If all divisions could be the same"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at First American full-time

    Pros

    I worked within a division of First American Title for almost 12 years, for the most wonderful group of Supervisors, team leads, and upper management. I felt it was just luck at first to get such great bosses, but then I was moved around to different departments and they were mostly all the same, because they learned from each other as they moved up in their positions. I was given opportunities to share ideas that were implemented and appreciated, along with knowing my family life was just as important if they needed me. I cannot say enough regarding these years at First American.

    Cons

    I was moved to another division within First American for what turned out to be my last few months with the company. It was as if I went to another company all together. There was no harmony among the groups that worked together, and it was almost as if they competed with each other instead of working as a team. I was nervous to speak up during calls as I was not sure of my job responsibilities due to lack of training, and then told I needed to "shine" so others knew that I was actually working? I was with that group for a few months before I was laid off. Those 3 months were not pleasant.

    Advice to Management

    I obviously cannot say which division is which, but I am sure it has to be obvious who the wonderful division is. . I loved my job, my team and the teams we worked along with. I was always told what a valued employee I was, and knew I could contact anyone that I needed help from. There was no stepping on toes, or that's not my job. It was just someone asking for help. Thank you for 12 wonderful years! There is no doubt in my mind why FA is a top company to work for.

    First American Response

    Dec 1, 2017 – Talent Acquisition Director

    Thank you for taking the time to share feedback. Because the roles and responsibilities in our company differ from function to function, there will be variation in work-related experiences. However... More


  4. "Great Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at First American full-time (Less than a year)

    Pros

    People are awesome! Positive workplace.

    Cons

    I can't think of anything negative.

    First American Response

    Dec 1, 2017 – Talent Acquisition Director

    Our people are key to helping us achieve our goal of becoming the premier title and settlement services provider. It’s why we put them—and you—first. Thanks for taking the time to share.


  5. "Real Estate Software Trainer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Real Estate Software Trainer in Irvine, CA
    Former Employee - Real Estate Software Trainer in Irvine, CA
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at First American full-time (More than 8 years)

    Pros

    When I first started working at First American it was what I considered a bees hive. The management was supportive and approachable.

    Cons

    Your on your own and people asked me questions which were rude. Questions like, 'How did you get a job here?' As if the management and my resume was in question. The On-boarding for the Training position was negligible, which was surprising because my first position as a Help Desk Analyst (10 years) was exceptional. So much for tenure. There was also a lack of honesty. We were asked to do surveys and we were told they were not mandatory and confidential. Well, on occasion, I would choose to not do a survey and receive an email or phone call from HR to complete the survey. If the survey was confidential, how did they know it was me who did not complete the survey.

    Advice to Management

    Go back to first principles.


  6. Helpful (2)

    "Fine job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at First American full-time (More than 3 years)

    Pros

    Easy work with tons of freedom

    Cons

    Treat new employees very poorly

    First American Response

    Dec 1, 2017 – Talent Acquisition Director

    Thank you for your feedback. At First American, we value employee opinions as we strive to maintain our Best Places to Work reputation.


  7. Helpful (1)

    "Top Fortune 500 Company for Outsourcing Jobs"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at First American full-time

    Pros

    Nice work environment with experienced co-workers.

    Cons

    Low salary and outsourcing more and more jobs to India.

    Advice to Management

    Less obsession with shareholders and more caring for the welfare of hard working employees.

  8. Helpful (1)

    "Title Coordinator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Title Coordinator in Phoenix, AZ
    Current Employee - Title Coordinator in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at First American full-time (More than a year)

    Pros

    Great Company Culture and Opportunity to grow

    Cons

    Could not think about anything negative

    First American Response

    Nov 10, 2017 – Talent Acquisition Director

    Thanks for such a positive review. We couldn’t agree more—our people truly are the key to First American’s success. Appreciate you sharing your thoughts!


  9. Helpful (1)

    "Good company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    I worked at First American full-time

    Pros

    Clean offices, onsite cafeteria, employee appreciation events

    Cons

    None to report at this time


  10. "Closer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Tampa, FL
    Former Employee - Anonymous Employee in Tampa, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at First American full-time (More than a year)

    Pros

    Nothing positive about this place.

    Cons

    Horrible place to work. Couldn't get out of there fast enough.

    Advice to Management

    Care about your employees


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