First American Reviews | Glassdoor

First American Reviews

Updated May 24, 2018
746 reviews

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3.6
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First American CEO and Director Dennis J. Gilmore
Dennis J. Gilmore
232 Ratings

746 Employee Reviews

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Pros
Cons
  • maintaining work life balance is a problem (in 17 reviews)

  • Low pay, regimented Service Desk structure (in 23 reviews)

More Pros and Cons

  1. "Excellent and professional work environment with attention to current or modern work ethics"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Saint George, UT
    Former Employee - Customer Service Representative in Saint George, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at First American full-time (More than a year)

    Pros

    Highly accepted over other companies

    Cons

    Minimum advancement with the Corporation

    Advice to Management

    None


  2. "Software Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Santa Ana, CA
    Former Employee - Anonymous Employee in Santa Ana, CA

    I worked at First American full-time (More than a year)

    Pros

    Nice Company to Work with

    Cons

    Limited .net Projects to work on.

  3. "Escrow assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at First American full-time

    Pros

    Good company to work for

    Cons

    Nothing is bad only good


  4. Helpful (1)

    "Not a place you want to work unless..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inside Sales Agent in Phoenix, AZ
    Former Employee - Inside Sales Agent in Phoenix, AZ
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at First American full-time (More than a year)

    Pros

    It’s a job. Not a first choice for anyone. Most if not all in the Home Warranty division have never worked in a normal office. All come with call Center as their experience. The call center space is good for what it is. Plenty of desk room. It’s quiet. This isn’t a screaming loud call center.

    Cons

    Pay is low. $15/hour. Commissions are there but maybe 10% make a real salary of it. The training is decent but the material is dry. If you have a personality this may not be the place for you. I’m trying to keep this positive. Further, I think they have trouble finding people because they do extensive background checks. No drug check though. I guess lots of folks have sketchy backgrounds?

    Advice to Management

    If they care or are not intimidated then when you see folks who may have a little more going for themselves, be it intellectual curiosity or education, jump, and make sure you keep these people. My guess is less than 10% completed four years of college in the Home Warranty division. If you are lucky enough to get a college educated person, handle with care. Offer them a few more bucks. You may end up with a few more like this and that’s how a company builds with great employees. Or at least educated and intellectually curious candidates.


  5. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Santa Ana, CA
    Current Employee - Anonymous Employee in Santa Ana, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at First American full-time (More than 10 years)

    Pros

    Great culture and great career opportunities

    Cons

    at times, teams get demotivated


  6. "A best place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Santa Ana, CA
    Current Employee - Anonymous Employee in Santa Ana, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at First American full-time (More than 10 years)

    Pros

    First American has an excellent reputation in the industry. The people at FA make it a great workplace. They take PeopleFirst to heart and have created a positive work environment. They encourage your feedback through regular surveys and have a open door policy.

    Cons

    Parking at home office can sometimes be difficult.


  7. "It was just ok."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at First American full-time (More than a year)

    Pros

    The pay structure was decent.

    Cons

    Too much corporate control over operations.

  8. "Amazing People!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Marketing in Orem, UT
    Former Employee - Sales Marketing in Orem, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at First American full-time (Less than a year)

    Pros

    Almost every single person I met working here was so friendly, caring, kind and hard-working! These people weren't just co-workers to me, they became my friends! They were people I laughed with, cried with, and were those I could turn to for most things. The environment was beautiful and I was given my own office, lap top, and was given so many privileges and tools to help me with my job. People that work here don't usually leave, My only regret was leaving;(

    Cons

    As a marketer there wasn't very much training. I had to constantly ask my initial supervisor for support and assistance (because he was super busy).

    Advice to Management

    Management needs to designate more time to teach and train.


  9. Helpful (1)

    "Large Company with mixed reviews"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Agoura Hills, CA
    Current Employee - Anonymous Employee in Agoura Hills, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at First American full-time (More than a year)

    Pros

    Nice campus and commissary. Lots of training options available. Casual dress in some office locations.

    Cons

    bad health plan options. Inconsistent directions and understanding at upper management levels. They don't really live up to the values and care that HR states they have for their employees. Limited advancement potential. Company doesn't really pay market value relative to other companies.

    Advice to Management

    Needs much better internal communications to keep employees informed of day-to-day efforts amongst various teams


  10. Helpful (2)

    "Worst Place to Work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Systems Analyst in Santa Ana, CA
    Current Employee - Business Systems Analyst in Santa Ana, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at First American full-time (More than 8 years)

    Pros

    Cafeteria, convince, good coworkers (if you are lucky)

    Cons

    No opportunity for growth. Yearly pay increases are 1% - how do you expect people to survive with a 1% pay increase. You are not allowed to get promoted to a different position if you are 2 grade levels above and if you do get a grade 1 promotion, you maximum pay increase will be 6%. No opportunity for growth for women. Very high turnover. Threats of layoffs every quarter (they just laid off 100 people in one division last quarter)

    Advice to Management

    INVEST in you employees. Don't use corporate money for renovations around campus, it will NOT make employees stay within the company


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