First American Reviews | Glassdoor

First American Reviews

Updated February 13, 2019
872 reviews

Filter

Filter


3.5
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
First American CEO and Director Dennis J. Gilmore
Dennis J. Gilmore
295 Ratings

Employee Reviews

Sort: PopularRatingDate

Pros
Cons
  • "Difficult work/life balance; limited paid time off" (in 22 reviews)

  • "We didn't get much feedback from upper management unless we weren't meeting quotas" (in 27 reviews)

More Pros and Cons

  1. "Amazing Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Commercial Title Officer in The Woodlands, TX
    Current Employee - Commercial Title Officer in The Woodlands, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at First American full-time (Less than a year)

    Pros

    Awesome benefits.
    Lots of training.
    Great environment and happy co-workers.

    Cons

    Compensation is great for the industry and includes bonuses but it's an adjustment coming from a different background.


  2. "[First American Home Warranty] Good people and great place to work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Outbound Sales Representative in Phoenix, AZ
    Former Employee - Outbound Sales Representative in Phoenix, AZ
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at First American full-time (More than 5 years)

    Pros

    Mutiple departments
    Relaxed management
    Sales / Commisson
    Service
    Real Estate

    Cons

    No leadership
    Old technology
    Favoritism
    No structure

    Advice to Management

    Be leaders not managers

  3. Helpful (1)

    "Great company, if you survive the layoffs."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Escrow Receptionist in Las Vegas, NV
    Former Employee - Escrow Receptionist in Las Vegas, NV
    Recommends
    Neutral Outlook

    I worked at First American full-time (Less than a year)

    Pros

    Good pay, good company morale, employee appreciation.

    Cons

    They hire a lot in the spring and layoff a lot in the fall and winter.


  4. "Review"

    StarStarStarStarStar
    Former Employee - Senior Analyst in Scottsdale, AZ
    Former Employee - Senior Analyst in Scottsdale, AZ
    Approves of CEO

    I worked at First American full-time (More than a year)

    Pros

    The Benefits were good at First American

    Cons

    No mentoring and poor communication


  5. Helpful (1)

    "Long Stretch of Miserable, Mind Numbing Stability"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Business Systems Analyst in Santa Ana, CA
    Former Employee - Senior Business Systems Analyst in Santa Ana, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at First American full-time (More than 5 years)

    Pros

    Relatively stable employment; opportunity to experience how a large IT department functions; respectable salary.

    Cons

    Quarterly layoffs; joint onshore/offshore projects; frequent evening calls; small raises; compressed ‘open office’ workspace; blind emphasis on process; borderline nepotism; outmoded technology; abusive, dishonest management; petty, poisonous politics; authoritarian environment; lack of integration between business and IT; siloed IT teams; business divisions at war with themselves; business at war with IT.

    Advice to Management

    Advice to IT employees is to simply leave if you anticipate layoffs and/or are unhappy. FA is not an ethical company and it cares about its management and shareholders only. The company is frighteningly dysfunctional, chillingly corrupt, and (despite its ‘People First’ branding) is unsupportive of its rank and file employees. It is possible to leverage what you learn at FA to find considerably better paying, more interesting work, with better benefits, in a far more collegial and healthy environment (I did).


  6. Helpful (1)

    "Outdated Technology, No Leadership"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Lead Business Systems Analyst in Santa Ana, CA
    Current Employee - Lead Business Systems Analyst in Santa Ana, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at First American full-time (More than a year)

    Pros

    Location, You get a paycheck

    Cons

    I think my manager is bipolar - She yells, scream and curses people out almost on a daily basis. She purposely try to fire the best analyst in out group for disagreeing with her.
    The pay is way below industry standards, the benefits are way below industry standard. If you are in tech do not come here to advance your career - your skills will become outdated. This is a place to kill time or to have a paycheck while working on outside activities. If you are in tech and you stay at this company long term - your skills will get outdated. I will be leaving the company soon.

    Advice to Management

    Need new blood. Stop rehiring people that fail at every other job they have. One manager failed at 3 other places just to come back to First American. I don't understand why First American keeps rehiring managers that fail at other companies - I have to admit i have never seen that before


  7. Helpful (2)

    "Not a good company for IT people. Too much politics and very bossy culture in IT department."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Applications Architect in Santa Ana, CA
    Former Employee - Senior Applications Architect in Santa Ana, CA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at First American full-time (More than a year)

    Pros

    Go for it if you don’t have any other option but keep looking outside because you may get lay-off any time even when you are doing great. That happens in front of me 3 times.

    Cons

    No effort for training. Bossy culture. Flexibility only on paper but not in reality. Limited holidays (10 only). Dec end is forced holiday season if you don’t have much left because managers have to keep their numbers low.

    Advice to Management

    Make a good culture in IT department. Value people not just expense numbers.

  8. "Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Data Analyst
    Former Employee - Data Analyst

    I worked at First American full-time (More than 8 years)

    Pros

    There are no pros for working here

    Cons

    Mistreatment, harassment, verbal abuse from management.

    Advice to Management

    Management at Data Tree was terrible!


  9. Helpful (7)

    "Only if you need a job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Management in Santa Ana, CA
    Former Employee - Management in Santa Ana, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at First American full-time (More than 10 years)

    Pros

    Great Health Insurance
    The people you work with that become your family

    Cons

    Poor Management and Leadership – lack of direction themselves
    Layoffs are always around the holidays
    Never any raises or bonuses, as they are “always” not doing good.
    They have no issue allowing you to work all the hours in the world; but once they are done, you are out.
    They expect loyalty but don’t give it back.

    Advice to Management

    Top heavy management, overpaid and lack of actual work.
    Just Clean House! Its Needed and Long over Due!


  10. "Mortgage Loan Underwriter"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior QC Underwriter in Santa Ana, CA
    Former Employee - Senior QC Underwriter in Santa Ana, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at First American full-time (More than 5 years)

    Pros

    Great company to work for.

    Cons

    Discontinued the QC Underwriting jobs