First American Reviews | Glassdoor

First American Reviews

Updated May 25, 2017
593 reviews

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593 Employee Reviews

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Pros
  • They really strive to put employee's first and focus on work/life balance (in 32 reviews)

  • great boss and work environment (in 33 reviews)

Cons
  • Easy to lose work/life balance because there is so much work one can do (in 13 reviews)

  • Upper management cares more for money than people (in 20 reviews)

More Pros and Cons

  1. Helpful (1)

    "Claims Resolution Management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Resolution Representative in Phoenix, AZ
    Current Employee - Claims Resolution Representative in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at First American full-time (More than a year)

    Pros

    A great place to work if you enjoy daily challenges that push you to think outside of the box!

    Cons

    Upper management not all on the same page which trickles down to the employees.


  2. "First American Home Warranty"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Resolution Supervisor in Phoenix, AZ
    Former Employee - Claims Resolution Supervisor in Phoenix, AZ
    Doesn't Recommend
    Positive Outlook

    I worked at First American full-time (More than 5 years)

    Pros

    Compensation is adequate. Good work environment.

    Cons

    Too many complaints about the product from the customers. Too much time fixing issues instead of trying to eliminate the inherent problems. High turnover rate.

    Advice to Management

    Educate the customers on use of the products. Too many gray areas.


  3. "Review and approve title"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Phoenix, AZ
    Current Employee - Anonymous Employee in Phoenix, AZ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Good place to work if youre one of the managers favorites, if not its the worst.

    Cons

    The worst management. Wildly unprofessional. borderline daily harassment.

    Advice to Management

    Better train managers and supervisors and really pay attention to who you hire and give any sort of power.


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  5. "Great Company to work for!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Escrow Assistant in Westlake, TX
    Former Employee - Escrow Assistant in Westlake, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at First American full-time (More than a year)

    Pros

    Company events, strong communication, great management.

    Cons

    None that I can think of.

    Advice to Management

    Keep up the good work.


  6. "Great Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Recording & Title in Seattle, WA
    Current Employee - Recording & Title in Seattle, WA
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at First American full-time (More than a year)

    Pros

    Feels like a family, amazing co-workers, good relationships with management

    Cons

    Could have a better office atmosphere, needs better relationships between teams, more team building and fun company outings, not many incentives to stay long term


  7. "Vice President"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Vice President in Santa Ana, CA
    Former Employee - Vice President in Santa Ana, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at First American full-time (More than 10 years)

    Pros

    Solid company with good people. Great place to work.

    Cons

    Salaries and benefits not as competitive as other companies.


  8. Helpful (2)

    "Worst American"

    Star Star Star Star Star
    • Career Opportunities
    Former Employee - Sales in Irvine, CA
    Former Employee - Sales in Irvine, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at First American full-time (More than 3 years)

    Pros

    Free coffee and nice cafeteria

    Cons

    The company. Worst management. Favoritism beyond belief, worst VP and Dept head I have ever worked for. Not a clue as to what is going on. If you want to get based, this the place. You might last 2 months

    Advice to Management

    Quit to save what's left. You are useless


  9. Helpful (2)

    "Big traditional company in an old industry"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Santa Ana, CA
    Current Employee - Anonymous Employee in Santa Ana, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at First American full-time (More than 10 years)

    Pros

    I work at the Santa Ana campus. It's a good and fair company. Executive team tries to treat employees well. There's a cafe. OK health benefits. 125 yr old Fortune 500 company.

    Cons

    Culture depends on your division and boss. Can be good or bad. Also, mortgage industry is cyclical. It's a little stuffy...like a mortgage insurance company.

    Advice to Management

    Keep employees accountable. Ok, that's not going to happen. Next, increase PTO. Otherwise, employees (particularly new hires) burn out. Help with work-life balance.


  10. "Procurement Rep"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Procurement/Contractor Relations in Encino, CA
    Former Employee - Procurement/Contractor Relations in Encino, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at First American (More than a year)

    Pros

    Great people, good company, they train very well

    Cons

    Not good with being a team player

    Advice to Management

    Select teams that work better together


  11. "Escrow Assistant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Escrow Assistant in Placerville, CA
    Former Employee - Escrow Assistant in Placerville, CA
    Neutral Outlook
    No opinion of CEO

    Pros

    Great People and Great Culture.

    Cons

    Employment Fluctuates with the rates.


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