First American by Deluxe Employee Reviews about "first american"

Pros

There are a lot of amazing people with tremendous talent who work at First American. I enjoyed the personal and professional connections I made during my time with the company. Unfortunately, many of these people are over looked for promotions or leave on their own because they are not recognized and valued as much as those who have connections or are related to the management team.

Cons

Nepotism runs deep within this organization. If you take a look at the org chart, you will see how many of the executives and senior leaders are related. There are several senior leaders who were put into their roles because they did a good job of rubbing elbows with the big decision makers, and more qualified candidates are overlooked because of this. The company has done a good job at bringing in top talent, but has not been able to retain them for more than a year or so. People who bring new ideas to the table and who are not “yes” men will not do well here as the company does not like change. For being a “technology” company, the technology is more out dated than any place I have ever worked. Equipment is old, business practices are old, and the payment technology they are selling is outdated far beyond its competitors. The company has a reactionary mindset towards almost everything that they do. Employees have to pay $10 a paycheck to wear casual attire or jeans to work. They consider this part of their Heart Threads program that gives back to the community, but employees have no say in where the funds go. Employees are not told how the funds are distributed outside of the contributions to the Tarrant Area Food Bank and Cook's Children's hospital. Something doesn't add up. Layoffs happen often so there is no sense of job security or stability. COVID layoffs were done as what seemed to be a knee-jerk reaction and some of the very top, talented people within the organization were let go while other under-performers were still employed.

Pros

I am proud to work at First American and I have personally recommend jobs here to two of my friends. I have been with First American for a little over a year now and I have been extremely pleased with my decision to join the team for the following reasons: - Excellent pay w/ bonuses - Culture feels like a family even though we are a larger company. I truly enjoy the people I work with and have a great time while at work. - Large and growing company with opportunities for advancement for those that work hard and seek new positions. - Excellent benefits (401K, PTO, Health, Dental, Tuition Reimbursement, ect.) - Located in downtown Ft. Worth within easy walking distance to numerous restaurants. - Knowledgeable supervisors who care about their employees success.

Cons

I have worked for several companies offering different cultures and, in my opinion, any negatives within our company are far out weighed by the positives. That being said, here are a couple: - IT needs more resources. As technology advances, we need the resources to stay ahead of the curve. - Some people within the organization operate off of the, "Because that's the way we have always done it," philosophy. If we want to continue to grow, we need to be agile and understand change is not a bad thing.