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First American by Deluxe

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First American by Deluxe

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First American by Deluxe Employee Reviews about "first american"

Updated Jul 23, 2020

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Found 108 of over 109 reviews
53% Recommend to a Friend
First American by Deluxe CEO  Neil Randel
62% Approve of CEO

Found 2 of over 109 reviews

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First American by Deluxe CEO  Neil Randel
Neil Randel
62 Ratings

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Commercial Customer Service Representative

What’s the best way to have a lack of compensation and incentive conversation in your department? I went above and beyond for years doing extra work, organizations etc and nothing has been reflected in pay. I thought my 5 year was going to finally show something but it did not. I’ve inquired about pay but it’s gotten nowhere.




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  1. 1.0
    Former Employee, more than 1 year

    Would Never Recommend

    Jul 23, 2020 - Anonymous 
    CEO Approval
    Business Outlook


    There are a lot of amazing people with tremendous talent who work at First American. I enjoyed the personal and professional connections I made during my time with the company. Unfortunately, many of these people are over looked for promotions or leave on their own because they are not recognized and valued as much as those who have connections or are related to the management team.


    Nepotism runs deep within this organization. If you take a look at the org chart, you will see how many of the executives and senior leaders are related. There are several senior leaders who were put into their roles because they did a good job of rubbing elbows with the big decision makers, and more qualified candidates are overlooked because of this. The company has done a good job at bringing in top talent, but has not been able to retain them for more than a year or so. People who bring new ideas to the table and who are not “yes” men will not do well here as the company does not like change. For being a “technology” company, the technology is more out dated than any place I have ever worked. Equipment is old, business practices are old, and the payment technology they are selling is outdated far beyond its competitors. The company has a reactionary mindset towards almost everything that they do. Employees have to pay $10 a paycheck to wear casual attire or jeans to work. They consider this part of their Heart Threads program that gives back to the community, but employees have no say in where the funds go. Employees are not told how the funds are distributed outside of the contributions to the Tarrant Area Food Bank and Cook's Children's hospital. Something doesn't add up. Layoffs happen often so there is no sense of job security or stability. COVID layoffs were done as what seemed to be a knee-jerk reaction and some of the very top, talented people within the organization were let go while other under-performers were still employed.

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    8 people found this review helpful

    First American by Deluxe Response


    We are very sorry to hear this about your experience at First American. We value all of our current and former employees’ feedback, and would like to learn more about the comments you have shared here so that we may continue to improve. Please contact the HR department directly to discuss. Thank you; we wish you well.

  2. 5.0
    Current Employee, more than 1 year

    Excellent Company, Great Culture, and Great People

    Jan 26, 2015 - Anonymous Employee in Fort Worth, TX
    CEO Approval
    Business Outlook


    I am proud to work at First American and I have personally recommend jobs here to two of my friends. I have been with First American for a little over a year now and I have been extremely pleased with my decision to join the team for the following reasons: - Excellent pay w/ bonuses - Culture feels like a family even though we are a larger company. I truly enjoy the people I work with and have a great time while at work. - Large and growing company with opportunities for advancement for those that work hard and seek new positions. - Excellent benefits (401K, PTO, Health, Dental, Tuition Reimbursement, ect.) - Located in downtown Ft. Worth within easy walking distance to numerous restaurants. - Knowledgeable supervisors who care about their employees success.


    I have worked for several companies offering different cultures and, in my opinion, any negatives within our company are far out weighed by the positives. That being said, here are a couple: - IT needs more resources. As technology advances, we need the resources to stay ahead of the curve. - Some people within the organization operate off of the, "Because that's the way we have always done it," philosophy. If we want to continue to grow, we need to be agile and understand change is not a bad thing.

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    3 people found this review helpful

    First American by Deluxe Response

    VP of Human Resources

    Thank you! We are so happy to hear you are having a great experience working here. We will certainly take your advice to heart moving forward. We're lucky to have you on our team!

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First American by Deluxe photo of: Our team showing our First American pride!
First American by Deluxe photo of: First American celebrating Thanksgiving
First American by Deluxe photo of: First American Donates $42,000 to the Jewel Charity
First American by Deluxe photo of: Neil Randel, CEO, Receives 3rd Largest Private Company from the Fort Worth Business Press
First American by Deluxe photo of: First American Receives 3rd Largest Private Company from the Fort Worth Business Press
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236 Reviews

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