First Cash Financial Services Reviews | Glassdoor

First Cash Financial Services Reviews

Updated February 11, 2017
57 reviews

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Full-time Part-time

2.8
Star Star Star Star Star
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Rick L. Wessel
26 Ratings

57 Employee Reviews

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Pros
  • easy laid back job great micro managing (in 3 reviews)

  • Pleasant work environment, opportunities for advancement, benefits offered are insurance and 401 (k) is a great plus (in 3 reviews)

Cons
  • The management team should be fired and replaced with people that have actually worked all positions of the company (in 3 reviews)

  • Working at their pawn shop was the worst decision i could've made (in 3 reviews)

More Pros and Cons

  1. "Pawn broker"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Neutral Outlook
    No opinion of CEO

    I have been working at First Cash Financial Services full-time

    Pros

    Great Co-workers. Meet many people.

    Cons

    There are no cons here.


  2. Helpful (1)

    "District manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Supervisor in Hickory, NC
    Former Employee - Supervisor in Hickory, NC
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at First Cash Financial Services full-time (More than 5 years)

    Pros

    Stable company. Great people at the store level.

    Cons

    Will throw you under the bus to save themselves at any time.


  3. "fcp"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager in Dallas, TX
    Former Employee - Store Manager in Dallas, TX
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at First Cash Financial Services full-time (More than 5 years)

    Pros

    great starting company to introduce you into management

    Cons

    there is little to no time dedicated to your family if you plan on being highly successful


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  5. Helpful (2)

    "Their seems to be a serious lack of professionalism."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Manager in Cheyenne, WY
    Current Employee - Assistant Manager in Cheyenne, WY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at First Cash Financial Services full-time (More than a year)

    Pros

    Hourly compensation + commission. The job is nor difficult. And there is plenty of room for advancement.

    Cons

    Lack of professionalism, respect, and common courtesy. ZERO support. Very little training that counts.

    Advice to Management

    STOP PROMOTING PEOPLE TO A LEVEL OF INCOMPETENCE.


  6. "Store manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager
    Former Employee - Store Manager
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Commission and working with a small crew

    Cons

    Hourly pay is a joke 11.00 to be a store manager 😂hours are crazy can work 7am to 8 pm 5 times a week the stores are always short handed as a store manager you have to many different roles and jobs to do for the pay do audits train crew hire people etc for 11.00 a hour its not worth the stress

    Advice to Management

    Get rid of the new super's they suck


  7. Helpful (2)

    "Horrible. Horrible. Horrible"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in Oklahoma City, OK
    Current Employee - Store Manager in Oklahoma City, OK
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at First Cash Financial Services full-time (More than 3 years)

    Pros

    None. Zero. None. The business itself is pretty interesting and is never dull.

    Cons

    Constant turnover
    Managment WILL NOT spend a dollar on ANYTHING
    They bought out my company and slashed benefits
    I have never never been with a company that loves paper work like this one. Useless reports everywhere.

    They will make you work all major holidays. When they tell you as managment you will work about 45 hours that is a LIE. Expect to work 70 plus with no overtime as you are salary.

    Advice to Management

    Fire yourself


  8. Helpful (1)

    "Nice place to invest"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Arlington, TX
    Former Employee - Anonymous Employee in Arlington, TX
    Doesn't Recommend
    Disapproves of CEO

    I worked at First Cash Financial Services full-time (More than 8 years)

    Pros

    Nice place to work if you are related to anyone in the front office

    Cons

    Payday loans are a scourge on society. Great place to invest, because they only care about the stock price.


  9. Helpful (2)

    "Worst call center ever"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service in Euless, TX
    Former Employee - Customer Service in Euless, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at First Cash Financial Services full-time

    Pros

    Casual dress code. Descent restroom

    Cons

    Manager has her click and if you're not in it you won't survive. Does not show appreciation for going beyond and doing your job well. No sick days. You have to use vacation days if you're sick. Managers and supervisors are bullies if you don't agree with their politics.

    Advice to Management

    You should ask employees what is going on in their department instead of taking supervisor word as gospel. When you have employees coming and going constantly that should have been Red Flag.


  10. Helpful (2)

    "mess up company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Brownsville, TX
    Former Employee - Sales Associate in Brownsville, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    hours are great,thats about it..hours are great hours are great hours are great hours are great.hours are great

    Cons

    management team lies on regular employees to get them fired and if you speak to someone hire you will get fired as well your freedom of speech is taken away in this company if you decide to retaliate! in this company is not what you know is who you know!!

    Advice to Management

    is better keeping quite if not you will end up with out a job


  11. Helpful (1)

    "unknown future"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at First Cash Financial Services full-time

    Pros

    I have never had any problem having hours to work. I have great benefits accumulated over many
    years with the company.

    Cons

    Turnover is a constant in this business. Some people can not handle this type of work. With acquisition do not know how this will affect my benefits .

    Advice to Management

    Remember it was the people that made your company. This is a very unique business and takes a special kind of person to this work.



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