First Cash Financial Services Reviews | Glassdoor

First Cash Financial Services Reviews

Updated August 7, 2017
62 reviews

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2.8
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Rick L. Wessel
29 Ratings

62 Employee Reviews

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Pros
  • Pleasant work environment, opportunities for advancement, benefits offered are insurance and 401 (k) is a great plus (in 3 reviews)

Cons
  • The management team should be fired and replaced with people that have actually worked all positions of the company (in 3 reviews)

  • Working at their pawn shop was the worst decision i could've made (in 3 reviews)

More Pros and Cons

  1. "Pawnbroker"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Pawnbroker in Louisville, KY
    Current Employee - Senior Pawnbroker in Louisville, KY
    Doesn't Recommend
    Neutral Outlook

    I have been working at First Cash Financial Services full-time (More than a year)

    Pros

    No micromanagement.
    Get paid commission.
    Get great employee discount!

    Cons

    Management sucks.
    Lack of work effort by some employees.
    Dealing with unsatisfied customers.

    Advice to Management

    They need to step up and work. Be a good example for their employees. Instead of being lazy and taking breaks every 30 min.


  2. Helpful (2)

    "Good pay, long hours and lots of headaches from corp office."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager in Frederick, MD
    Former Employee - Store Manager in Frederick, MD

    I worked at First Cash Financial Services full-time (More than 3 years)

    Pros

    Moved up quickly within the company in a short period of time. Good pay with monthly and quarterly bonuses.

    Cons

    Long hours with no time for family. Too many corporate policies established by people who have never worked in a pawnshop. They enact policies and rules that may look good on paper or sound good in a scenario.... but that will never work in a store environment.

    Advice to Management

    I had no issues with district managers.... all great to work with. The upper management at corporate level need to spend some time working in a store several times a year to see how it really works! Instead if busting managers bal about things that are out of their control, get them involved with making policies. The managers have to please people on both sides of the counter. It's not just a numbers game! This company could go a lot further if there was a solid game plan, with better customer service and store employee support.

  3. "This company is going downhill fast and treating their employees the way they do will only expedite this..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Shop Manager in Seattle, WA
    Current Employee - Shop Manager in Seattle, WA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at First Cash Financial Services full-time (More than a year)

    Pros

    Anymore the only pro is the discounts you receive but seeing as they take everything good away I'm sure that will be gone before long as well.

    Cons

    Too many to list here, they "merged" with Cash America and it has been hell ever since. Seriously if this company doesn't change the way it treats its employees and how it's running its business it won't be long before bankruptcy. They are slowly converting all of their stores over to an antiquated system known as V2, really its a free open source app and truth be told it has so many vulnerabilities I wouldn't trust it with any of my personal information. But anyways I digress, the new system has so many flaws that makes everything take ten times longer than the old system while having so many errors that it's a miracle each store isn't off on cash at least once a day due to the system alone. But don't worry about the new system because first cash generously gave each store either a drop manager for a day and a half to learn the system or trained the manager for a day and a half and then told them to "figure it out" with help from a messenger app composed of your peers and some "tech support" that seemed to be learning the new system as they go. Literally the new system opens up room for a lot more theft and their answer is to threaten the employee's of what will happen if they steal, remotely watch the store's and alert them to check on the store if they see things that look suspicious, and implement another few pages of checklists that management are forced to go through once a week or more to ensure the company's assets are secure. NEWSFLASH, THE MORE YOU TREAT YOUR EMPLOYEES BADLY, THE MORE THEFT AND LOSS OF PROFITS AND NET REVENUE YOU WILL SEE! Oh and don't get me started on the holidays, vacation and personal time, they took away the majority of holidays from us legacy Cash America employees and also dramatically limited the sick and vacation time accrual as well in an attempt to make more profit for the top guy's. Like I said, it won't be long for this company to start showing it's true financials and bankruptcy will be the eventual outcome unless huge changes are made.

    Advice to Management

    Start by treating your employees better as they are what makes your company successful.


  4. "Great company merging with Cash America"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Positive Outlook
    Approves of CEO

    I worked at First Cash Financial Services full-time

    Pros

    Great company with lots of possibilities for the future with the appropriate leadership. Still going through its merger growing pains.

    Cons

    I loved my job there but leadership needs to recognize the true value of its employees and take steps towards better oversight of some of its departmental leadership, particularly in the merging of the two companies cultural differences and reduction of confusion of the processes necessary to create a better working environment and a smoother running operation.


  5. "pawnbroker"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at First Cash Financial Services full-time

    Pros

    almost always get your 40 hours , customers are fun

    Cons

    Awful benefits , and to much favoritism!!

    Advice to Management

    please stop sleeping around with employees


  6. "Pawn broker"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Neutral Outlook
    No opinion of CEO

    I have been working at First Cash Financial Services full-time

    Pros

    Great Co-workers. Meet many people.

    Cons

    There are no cons here.


  7. Helpful (1)

    "District manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Supervisor in Hickory, NC
    Former Employee - Supervisor in Hickory, NC
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at First Cash Financial Services full-time (More than 5 years)

    Pros

    Stable company. Great people at the store level.

    Cons

    Will throw you under the bus to save themselves at any time.

  8. "fcp"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager in Dallas, TX
    Former Employee - Store Manager in Dallas, TX
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at First Cash Financial Services full-time (More than 5 years)

    Pros

    great starting company to introduce you into management

    Cons

    there is little to no time dedicated to your family if you plan on being highly successful


  9. Helpful (2)

    "Their seems to be a serious lack of professionalism."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Manager in Cheyenne, WY
    Current Employee - Assistant Manager in Cheyenne, WY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at First Cash Financial Services full-time (More than a year)

    Pros

    Hourly compensation + commission. The job is nor difficult. And there is plenty of room for advancement.

    Cons

    Lack of professionalism, respect, and common courtesy. ZERO support. Very little training that counts.

    Advice to Management

    STOP PROMOTING PEOPLE TO A LEVEL OF INCOMPETENCE.


  10. Helpful (1)

    "Store manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager
    Former Employee - Store Manager
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Commission and working with a small crew

    Cons

    Hourly pay is a joke 11.00 to be a store manager 😂hours are crazy can work 7am to 8 pm 5 times a week the stores are always short handed as a store manager you have to many different roles and jobs to do for the pay do audits train crew hire people etc for 11.00 a hour its not worth the stress

    Advice to Management

    Get rid of the new super's they suck


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