First Cash Financial Services Reviews | Glassdoor

First Cash Financial Services Reviews

Updated December 21, 2017
14 reviews

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2.0
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Rick L. Wessel
6 Ratings

14 Employee Reviews

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Pros
  • Easy job as most of it is customer service (in 4 reviews)

  • Commissions, Paid Holidays, Vacation Time and Sundays off (in 3 reviews)

Cons
  • upper management VERY arrogant and they are rolling in the money as they dangle it over your head (in 4 reviews)

  • Very long hours, and management are the cons (in 3 reviews)

More Pros and Cons

  1. "Lots of turn over"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Management in South Houston, TX
    Former Employee - Management in South Houston, TX
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at First Cash Financial Services full-time (More than 10 years)

    Pros

    Commission , customer service , trainers care ,

    Cons

    Lots of turn over and always working. Schedule always changing due to being short handed. Auditors love to gossip and get others fired. Pay raises are usually done late and 3% No matter what. The hours are long and open 7days a week. No holiday pay or any extra. Only if you work for corporate office

    Advice to Management

    Look in to treading employees better. They make the money not the office.


  2. Helpful (4)

    "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Kansas City, MO
    Current Employee - Manager in Kansas City, MO
    Doesn't Recommend
    Negative Outlook

    I have been working at First Cash Financial Services full-time (More than 5 years)

    Pros

    You never do the same thing every day. Lots of variety.

    Cons

    Company makes to many changes and they do not value employees. There motto is everyone is replaceable.

    Advice to Management

    Value employees

  3. Helpful (2)

    "Growing company with poor vision"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Recruiter in Fort Worth, TX
    Former Employee - Recruiter in Fort Worth, TX
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at First Cash Financial Services full-time (More than a year)

    Pros

    Nice corporate office on West 7th St. Good work/life balance.

    Cons

    Pay is low. Does not seem to value the field employees. No room for growth. A lot of office politics.

    Advice to Management

    Don't lose sight of the people making you money in the field. They are the reason you have a job.


  4. Helpful (1)

    "Do not work here"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Collections Representative in Euless, TX
    Former Employee - Collections Representative in Euless, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at First Cash Financial Services full-time (More than 3 years)

    Pros

    There is not much to say about pros with this company. Take a look at the cons and perhaps that will answer your question.

    Cons

    The pay is not good. They offer no career path. The health package they offer is mediocre and management is a whole other story.

    Advice to Management

    Offer better benefits and more money.


  5. Helpful (2)

    "pawnbroker"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at First Cash Financial Services full-time

    Pros

    almost always get your 40 hours , customers are fun

    Cons

    Awful benefits , and to much favoritism!!

    Advice to Management

    please stop sleeping around with employees


  6. "fcp"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager in Dallas, TX
    Former Employee - Store Manager in Dallas, TX
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at First Cash Financial Services full-time (More than 5 years)

    Pros

    great starting company to introduce you into management

    Cons

    there is little to no time dedicated to your family if you plan on being highly successful


  7. Helpful (4)

    "Their seems to be a serious lack of professionalism."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Manager in Cheyenne, WY
    Current Employee - Assistant Manager in Cheyenne, WY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at First Cash Financial Services full-time (More than a year)

    Pros

    Hourly compensation + commission. The job is nor difficult. And there is plenty of room for advancement.

    Cons

    Lack of professionalism, respect, and common courtesy. ZERO support. Very little training that counts.

    Advice to Management

    STOP PROMOTING PEOPLE TO A LEVEL OF INCOMPETENCE.

  8. Helpful (1)

    "Management needs a facelift"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Springfield, MO
    Current Employee - Sales Associate in Springfield, MO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Working with other employees and getting to laugh at some of the random customers we get.......

    Cons

    No Advancement available....... The management team should be fired and replaced with people that have actually worked all positions of the company.

    Advice to Management

    Maybe don't have a list of new rules every other week. You ruined a good thing.... I did over a Million in sales each year and because of limiting factors put on by people that have never had a customer service job in their life they decide to change all the guidelines every week and now our sales will plummit.


  9. Helpful (3)

    "You don't just have to negotiate with customers."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Tyler, TX
    Current Employee - Manager in Tyler, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at First Cash Financial Services full-time (More than 5 years)

    Pros

    Customers can be great. Get to see some interesting items.

    Cons

    Supervisors play games with their managers, micro manage their stores instead of letting the managers do the job they are there to do. If you are not in the "group of buddies" you are completely on your own. You are constantly told you are replaceable. Rules and expectations change daily. Depends on the area supervisors mood on which rules are important this week. Market managers are not approachable treat even the managers like they are dirt "unless you are in the click of buddies" rules apply to all frontline employees but not upper management. They make sure you know they are not only above you but are above reproach.

    Advice to Management

    Giving them advice is about like talking to a brick wall.
    Once the company's stock drops another 10 points maybe CEO or COO will take notice.


  10. Helpful (3)

    "This company needs an all around makeover."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Loan Specialist in Fort Worth, TX
    Former Employee - Loan Specialist in Fort Worth, TX
    Doesn't Recommend
    Negative Outlook

    Pros

    I gained a lot of experience doing a variety of things. Loans, check cashing,doing pawns, customer service. Also possibility for commission & I loved my customers I met some of the nicest people working there.

    Cons

    No breaks, can't leave the store, the pay isn't good compared to other companies. Sometimes they will raise the budgets high just so they won't pay you commission. The benefits suck. They don't have any employee appreciation anything...My Supervisor was UNBEARABLE! The raise that I got my second year was laughable considering all of the traveling, training other employees that I've done for the company. They don't have clear cut procedures so all Supervisors contradict themselves. The turnover rate is RIDICULOUS!

    Advice to Management

    Do away with all of the paper signing, that's the number one customer complaint. You need to implement a debit card machine as well, other companies are ahead in terms of technology. Most importantly try to do things to show employees you appreciate them. We couldn't even get a holiday party. Also if you didn't take so long to promote people you wouldn't have such an issue keeping the stores staffed.


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