First Cash Financial Services Reviews | Glassdoor

First Cash Financial Services Reviews

Updated May 10, 2017
13 reviews

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4.0
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Rick L. Wessel
6 Ratings

13 Employee Reviews

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Pros
  • Pleasant work environment, opportunities for advancement, benefits offered are insurance and 401 (k) is a great plus (in 3 reviews)

  • the aspect of the job really excited me thinking ill be doing what "pawn stars" does (in 3 reviews)

Cons
  • The management team should be fired and replaced with people that have actually worked all positions of the company (in 3 reviews)

  • Working at their pawn shop was the worst decision i could've made (in 3 reviews)

More Pros and Cons

  1. Helpful (1)

    "District manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Supervisor in Hickory, NC
    Former Employee - Supervisor in Hickory, NC
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at First Cash Financial Services full-time (More than 5 years)

    Pros

    Stable company. Great people at the store level.

    Cons

    Will throw you under the bus to save themselves at any time.


  2. "Good company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Pawnbroker in Alamo, TX
    Current Employee - Pawnbroker in Alamo, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Good pay, monthly commissions. Meet new people and products everyday. Good work environment. Sales experience and training. Good hours. Lunch

    Cons

    Stressful. People expect a lot of money for their merchandise, and expect low prices on merchandise for sale at the same time


  3. Helpful (2)

    "Loved my job, but upper management was horrible."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager in Killeen, TX
    Former Employee - Store Manager in Killeen, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at First Cash Financial Services full-time (More than a year)

    Pros

    I loved the working with different ppl every day and the constant challenge.

    Cons

    They pay was great with all of the over time I worked, but hourly the pay was not enough. They have no respect for your life outside of work as they expect you to work 12 hour shifts 6 days a week. You don't get any credit for all the hard work you do.

    Advice to Management

    Pay your employees better and aknowledge their hard work.


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  5. "People were great."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Tester/Puller in Loveland, CO
    Former Employee - Tester/Puller in Loveland, CO
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at First Cash Financial Services full-time (Less than a year)

    Pros

    Worked with three woman and I was the only guy. What can I say it was nice. Seriously though co workers were great including the boss.
    Pay was nice but the bonus was better. Hours in the EBay department was great 8-5 M-F. I drove the truck to other stores and all were great to work with.

    Cons

    Getting laid off or I would still be there.

    Advice to Management

    Doing great but need to have front store assistant manager leave store before losing it.


  6. Helpful (1)

    "Generally an enjoyable job , although some days can be stressful"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Oklahoma City, OK
    Current Employee - Sales Associate in Oklahoma City, OK
    Recommends
    No opinion of CEO

    I have been working at First Cash Financial Services full-time (More than a year)

    Pros

    *Always provided with a solid 40 hours a week
    *Monthly bonuses can range from $25-$1500 or more depending on how much profit you generate.
    *In my area (OKC metro) overtime is almost always available.
    *Hourly pay not bad for a job that requires no higher education/specific skill training.
    *You learn a lot about a broad range of merchandise (electronics, tools, jewelry, etc.)
    *The commission structure keeps you motivated and interested in the job. Instead of working hourly while all profits are sent to corporate, you get to keep a percentage of all profits you make from loans (pawns) and sales.
    *Your management will SOMETIMES make good deals on merchandise you are interested in purchasing

    Cons

    *Definite favoritism in upper management
    *Stores constantly understaffed
    *Sometimes have to work more hours than you would like
    *The turnover rate is very high. I would guess 80% of new hires quit in under 6 months.
    *Customers and management WILL try your patience, and even coworkers you like will get on your nerves on busy 50-60 hour weeks
    *VERY little room to do anything else, time wise (School, part time second job, etc)

    Advice to Management

    *Drop the condescending attitudes and superiority complex
    *Don't assume everyone is willing to come in on their day off
    *Take more time to hire employees who are likely to stick around, instead of anyone with a valid social security number.


  7. Helpful (1)

    "Great job!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - District Manager in Oklahoma City, OK
    Former Employee - District Manager in Oklahoma City, OK
    Recommends
    Approves of CEO

    I worked at First Cash Financial Services (More than 3 years)

    Pros

    Pay and oppertunity for advancement were great. Varied daily regimen means you never get bored.

    Cons

    Unrealistic growth expectations are reuired of each and every employee.

    Advice to Management

    Take care of the ones that built you


  8. "Great company merging with Cash America"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Positive Outlook
    Approves of CEO

    I worked at First Cash Financial Services full-time

    Pros

    Great company with lots of possibilities for the future with the appropriate leadership. Still going through its merger growing pains.

    Cons

    I loved my job there but leadership needs to recognize the true value of its employees and take steps towards better oversight of some of its departmental leadership, particularly in the merging of the two companies cultural differences and reduction of confusion of the processes necessary to create a better working environment and a smoother running operation.


  9. "Pawn broker"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Neutral Outlook
    No opinion of CEO

    I have been working at First Cash Financial Services full-time

    Pros

    Great Co-workers. Meet many people.

    Cons

    There are no cons here.


  10. "Coordinator"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I worked at First Cash Financial Services full-time

    Pros

    Great workers..works with your life scheduled

    Cons

    Favoritism ..competition among employees

    Advice to Management

    More motivation for employees


  11. "IT Helpdesk"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Exposed to many areas of IT, great for knowledge if you're just beginning into the world of IT

    Cons

    No standard training, you learn from everybody bits and pieces. They give you 2 weeks of "training" but there is no training manual.

    Advice to Management

    Overall management is good, everybody respects each other.


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