First Coast Service Options, Inc. Reviews in Jacksonville, FL | Glassdoor

First Coast Service Options, Inc. Jacksonville Reviews

26 reviews

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Jacksonville, FL Area

2.9
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Sandra Coston
15 Ratings

26 Employee Reviews

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  1. Helpful (1)

    "Pro Outreach and Edu"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Jacksonville, FL
    Current Employee - Anonymous Employee in Jacksonville, FL
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at First Coast Service Options, Inc. full-time (More than 5 years)

    Pros

    Work colleagues are great. Real, hard workers.

    Cons

    PTO is awful. Difficult to get enough time off.
    Work enviro sucks. Stuffed too many people onto 1 floor. Lots of sickness that spreads quickly.
    health insurance plan stinks too for being attached to Florida Blue


  2. "Provider Enrollment Analyst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Orange Park, FL
    Former Employee - Anonymous Employee in Orange Park, FL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at First Coast Service Options, Inc. full-time (More than a year)

    Pros

    set schedule m-f sometimes sat for 5 hours

    Cons

    They will make you work Sat sometimes and if the system goes down you will be told to go home, and then you have just wasted a chunk of your sat and still have to make up the time during the week.

  3. "Nurse Reviewer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Medical Review RN in Jacksonville, FL
    Current Contractor - Medical Review RN in Jacksonville, FL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at First Coast Service Options, Inc. as a contractor (Less than a year)

    Pros

    Good benefits, Work from home. Four day work week. Casual work attire when in the office.

    Cons

    Middle management is horrible! Favoritism and underqualified leadership. Micromanagement at its worse.

    Advice to Management

    Leadership training should be implemented for those who are considered supervisors or managers


  4. "Provider Services Associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Provider Service Representative in Jacksonville, FL
    Current Employee - Provider Service Representative in Jacksonville, FL
    Doesn't Recommend
    Neutral Outlook

    I have been working at First Coast Service Options, Inc. (More than 3 years)

    Pros

    The pros I can only think of age location and benefits.

    Cons

    The pay is the worst out of all insurance companies unless your upper Management.


  5. "Great for Medicare Part B Enrollment Experience!!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Provider Enrollment in Jacksonville, FL
    Former Employee - Provider Enrollment in Jacksonville, FL
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at First Coast Service Options, Inc. (More than a year)

    Pros

    Steady workload and you're always being exposed to all changes going on in the industry as well as the company.

    Cons

    Management doesn't always take into account of what the employees are experiencing with the client before making any necessary changes.

    Advice to Management

    Listen and Learn...You'll save on your CMS budgeting.


  6. "Contract Accountant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Contract Accountant in Jacksonville, FL
    Former Employee - Contract Accountant in Jacksonville, FL
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    A good company to work for

    Cons

    Noting negative to say about this company.


  7. "Selling FW1"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Freelancer - Sales Associate in Jacksonville, FL
    Former Freelancer - Sales Associate in Jacksonville, FL
    Recommends
    Positive Outlook

    I worked at First Coast Service Options, Inc. (Less than a year)

    Pros

    The product really works. It sells it's self!

    Cons

    Drive 1-2 hrs away set up work for 3 hrs then close down drive back. Only few hrs selling the drive time don't get paid for. Then only 30 percent of what you do sell.

    Advice to Management

    Get more professional not only sales but while checking customers out to much unorganization.

  8. Helpful (4)

    "Discrimination/Retaliation"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Service Associate in Jacksonville, FL
    Former Employee - Service Associate in Jacksonville, FL
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at First Coast Service Options, Inc. full-time

    Pros

    There are co-workers who will contribute to forming a positive atmosphere; somewhat flexible scheduling; possibility of working remotely; annual bonuses, gift cards, spot bonuses, tuition reimbursement, bravo rewards and other perks; office location (downtown/riverside).

    Cons

    Discrimination/hostility (certain employees benefit more regarding hiring and promotional practices, perks, etc.); retaliation (company has an open door policy, but punishes employees for making "good faith" complaints); Intimidation/bullying of employees. Supervisors/managers fraternize with certain employees to form cliques; policies alter to benefit or punish depending on the individual.

    Advice to Management

    Unfortunately, I've unsuccessfully raised issues (discrimination, retaliation, favortism, etc) to management, HR, Compliance and the CEO over the course of nearly 8 years with minimal to no changes. Therefore, I doubt the discriminatory and retaliatory practices of this company will improve in the near future, if ever.


  9. "Customer service representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Sales, Receiving, and Inventory in Jacksonville, FL
    Former Employee - Sales, Receiving, and Inventory in Jacksonville, FL

    I worked at First Coast Service Options, Inc. full-time (More than a year)

    Pros

    First Coast is a subsidiary of Blue Cross Blue Shield of Florida and they have the benefits of a big company.

    Cons

    Being a subsidiary of Blue Cross and Blue Shield of Florida it's hard to move out of First Coast into Blue Cross itself because of the different computer systems

    Advice to Management

    Promote the best within people look for people doing things right.


  10. Helpful (1)

    "Great place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Analyst III in Jacksonville, FL
    Current Employee - Operations Analyst III in Jacksonville, FL
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great pay. Overtime is great to pay bills. Annual bonuses! We can now wear jeans! Unlike what a lot of others say, they do promote from within. Some departments offer a flex schedule were you can leave early on Friday of you have your time in. Also the staff can come in as early as 6:30 am thru 9 am.

    Cons

    Health care has gone to crap, not the company's fault though. Affordable care act my butt.


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