First Collection Services Reviews | Glassdoor

First Collection Services Reviews

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Found 13 reviews

2.2
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46%
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  1. "Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Little Rock, AR
    Recommends
    Positive Outlook

    I have been working at First Collection Services full-time for more than 4 years

    Pros

    Family oriented, weekends off, bonus competitive

    Cons

    Hard to get raise. Easy to lose bonus

    First Collection Services2016-05-23
  2. "Collections"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Bryant, AR
    Recommends
    Positive Outlook

    I worked at First Collection Services full-time for more than 20 years

    Pros

    Room to advance if you do your job well. Good people to work with. Company allows for fun on the job.

    Cons

    Upper management not always in tune with daily workloads. Raises not coming very often. Nights and weekend work every week.

    First Collection Services2015-10-29
  3. "Growth-Oriented Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Care Supervisor in Little Rock, AR
    Recommends
    Positive Outlook

    I worked at First Collection Services full-time for more than 4 years

    Pros

    The company has a great, family feel. Once you're a part of the team, you can expect to actually become "part of the team." You can tell that they really care about each individual and his/her growth professionally, as well as personally. Also, benefits kicked in a little late (60 month partial, 1 year full), but for anyone planning on sticking around for the long haul, the benefits package is competitive.

    Cons

    For the load taken on with various high-dollar companies, the pay was not competitive: no supervisor-level bonuses.

    First Collection Services2014-10-04
  4. "COLLECTOR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Debt Collection Specialist in Little Rock, AR
    Recommends
    Positive Outlook

    I worked at First Collection Services full-time for more than 2 years

    Pros

    First Collection provides a "family-like" atmosphere; and management are true professionals who go out of their way to make new employees feel comfortable. Both debt collectors and customer service divisions are on automatic dialers making VOIP calls--therefore employees must wear phone headset while starring into computer screen at all times--which is great when it makes time fly by. Management is understanding when...

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    Cons

    Unfortunately, the concept of a "career ladder" is non-existent for this company. Sure, there are managers for both the call center and administrative sectors, but growth into one of these positions is extremely slow. Most of those in management positions have been with the company for upwards 8 to 20+ years, and I don't see any of them getting ready to retire anytime soon.

    Advice to Management

    Keep doing what you do--making new employees feel at home & encouraging all to be members of the same team.

    First Collection Services2015-09-08
  5. "Receptionist"

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    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Little Rock, AR
    Doesn't Recommend
    Positive Outlook

    I worked at First Collection Services for more than 6 years

    Pros

    Family owned company. They treat you like family if you are a hard worker.

    Cons

    Not much room for advancement

    First Collection Services2015-04-12
  6. "its ojk"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Neutral Outlook

    I have been working at First Collection Services

    Pros

    it is very Laid Back

    Cons

    The pay it not that good

    First Collection Services2014-05-22
  7. Helpful (1)

    "My experience is enlightening, encouraging, trying, often difficult, and a growing experience."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Little Rock, AR
    Recommends
    Neutral Outlook

    I have been working at First Collection Services full-time for more than a year

    Pros

    Friendly culture, flexible work atmosphere, positive reinforcement of attitudes, frequent classes for hands-on training and work, sharing-meetings often, employee rewards. health and dental offered.

    Cons

    angry customers, legal concerns, over-use of voice,. competiveness in workforce - both positive and discouraging, sitting all day, cubebicals

    Advice to Management

    keep us informed, work with us, and cover our legal questions. Of course, we all could use higher salaries!

    First Collection Services2013-07-19
  8. "Trainer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Little Rock, AR
    Doesn't Recommend
    Negative Outlook

    I worked at First Collection Services full-time for more than 4 years

    Pros

    Guaranteed 40 hours per week

    Cons

    Low pay for work

    Advice to Management

    Pay employees more

    First Collection Services2017-06-23
  9. "It is ok until you get something better"

    StarStarStarStarStar
      Former Employee - Anonymous Employee 

      I worked at First Collection Services full-time

      Pros

      Holidays and weekends off which is important to some

      Cons

      Pay is by far the biggest issue

      First Collection Services2018-09-17
    • "Terrible"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - First Party Collector in Little Rock, AR
      Doesn't Recommend
      Negative Outlook

      I worked at First Collection Services full-time for more than a year

      Pros

      You get bonuses based on how much money you collect and some are in the form of a gift card while others are on your check. Other than that, I can't think of any.

      Cons

      you work a mid-day shift and they say you can change it after your probation period but they never allow it management chooses favorites dont care about your health

      First Collection Services2017-09-28
    Found 13 reviews