First Collection Services Reviews | Glassdoor

First Collection Services Reviews

Updated Sep 17, 2018

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Found 13 reviews

2.2
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46%
Recommend to a Friend
Mary G. Dunkum
0 Ratings
  1. "It is ok until you get something better"

    StarStarStarStarStar
      Former Employee - Anonymous Employee 

      I worked at First Collection Services full-time

      Pros

      Holidays and weekends off which is important to some

      Cons

      Pay is by far the biggest issue

      First Collection Services2018-09-17
    • "Terrible"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - First Party Collector in Little Rock, AR
      Doesn't Recommend
      Negative Outlook

      I worked at First Collection Services full-time for less than a year

      Pros

      You get bonuses based on how much money you collect and some are in the form of a gift card while others are on your check. Other than that, I can't think of any.

      Cons

      you work a mid-day shift and they say you can change it after your probation period but they never allow it management chooses favorites dont care about your health

      First Collection Services2017-09-28
    • "Trainer"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Anonymous Employee in Little Rock, AR
      Doesn't Recommend
      Negative Outlook

      I worked at First Collection Services full-time for more than 3 years

      Pros

      Guaranteed 40 hours per week

      Cons

      Low pay for work

      Advice to Management

      Pay employees more

      First Collection Services2017-06-23
    • "Crappy Company!! Run away fast!"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Collector in Little Rock, AR
      Doesn't Recommend
      Negative Outlook

      I have been working at First Collection Services

      Pros

      Flexibility. The people you work with.

      Cons

      Pay Heavy work load Micromanagement Straw Bosses Useless Supervisors

      Advice to Management

      Raise the pay and stop lying about the job description to new hires then maybe you could lower your turnover rate

      First Collection Services2016-07-02
    • "Customer Service"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Customer Service Representative in Little Rock, AR
      Recommends
      Positive Outlook

      I have been working at First Collection Services full-time for more than 3 years

      Pros

      Family oriented, weekends off, bonus competitive

      Cons

      Hard to get raise. Easy to lose bonus

      First Collection Services2016-05-23
    • "Its A job"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Customer Service Representative in Little Rock, AR
      Doesn't Recommend
      Neutral Outlook

      I worked at First Collection Services

      Pros

      Flexible Scheduling, and you can make up time if you need to be off.

      Cons

      The pay is low. Bonuses are hard to achieve, because you have to collect a certain amount and get Calls Per Hour. This seems easy, but its harder than it sounds when the customers don't want to pay because of the poor services that they received.

      Advice to Management

      Listen to your employees. Set realistic goals especially with the collections. You cant get apples from a turnip

      First Collection Services2016-04-06
    • "Collections"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Anonymous Employee in Bryant, AR
      Recommends
      Positive Outlook

      I worked at First Collection Services full-time for more than 10 years

      Pros

      Room to advance if you do your job well. Good people to work with. Company allows for fun on the job.

      Cons

      Upper management not always in tune with daily workloads. Raises not coming very often. Nights and weekend work every week.

      First Collection Services2015-10-29
    • "COLLECTOR"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Debt Collection Specialist in Little Rock, AR
      Recommends
      Positive Outlook

      I worked at First Collection Services full-time for more than a year

      Pros

      First Collection provides a "family-like" atmosphere; and management are true professionals who go out of their way to make new employees feel comfortable. Both debt collectors and customer service divisions are on automatic dialers making VOIP calls--therefore employees must wear phone headset while starring into computer screen at all times--which is great when it makes time fly by. Management is understanding when...

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      Cons

      Unfortunately, the concept of a "career ladder" is non-existent for this company. Sure, there are managers for both the call center and administrative sectors, but growth into one of these positions is extremely slow. Most of those in management positions have been with the company for upwards 8 to 20+ years, and I don't see any of them getting ready to retire anytime soon.

      Advice to Management

      Keep doing what you do--making new employees feel at home & encouraging all to be members of the same team.

      First Collection Services2015-09-08
    • "Receptionist"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Anonymous Employee in Little Rock, AR
      Doesn't Recommend
      Positive Outlook

      I worked at First Collection Services for more than 5 years

      Pros

      Family owned company. They treat you like family if you are a hard worker.

      Cons

      Not much room for advancement

      First Collection Services2015-04-12
    • "Growth-Oriented Company"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Customer Care Supervisor in Little Rock, AR
      Recommends
      Positive Outlook

      I worked at First Collection Services full-time for more than 3 years

      Pros

      The company has a great, family feel. Once you're a part of the team, you can expect to actually become "part of the team." You can tell that they really care about each individual and his/her growth professionally, as well as personally. Also, benefits kicked in a little late (60 month partial, 1 year full), but for anyone planning on sticking around for the long haul, the benefits package is competitive.

      Cons

      For the load taken on with various high-dollar companies, the pay was not competitive: no supervisor-level bonuses.

      First Collection Services2014-10-04
    Found 13 reviews