First Credit Union (Arizona) Reviews | Glassdoor

First Credit Union (Arizona) Reviews

Updated July 19, 2017
8 reviews

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  1. Helpful (3)

    "A great place to start or expand your knowledge of the financial industry, but not a great place to retire from."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Member Services in Tempe, AZ
    Current Employee - Member Services in Tempe, AZ

    Pros

    No pressure sales, Friendly co-workers, easy job duties

    Cons

    Lower level jobs aren't respect or appreciated, benefits aren't the greatest, and lower level jobs aren't every asked input on how to make things better.

    Advice to Management

    Listen to your lower level employees, they are the ones who are having contact with the members. Ask them for ideas on how to make things better.


  2. Helpful (2)

    "Member service representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Member Service Representative in Chandler, AZ
    Former Employee - Member Service Representative in Chandler, AZ
    Doesn't Recommend
    Negative Outlook

    I worked at First Credit Union (Arizona) full-time (More than 5 years)

    Pros

    Basically the only pro about working here is the mon-fri schedule.

    Cons

    I could go on forever. Really I could. Finally straw details in my "advice to management".

    Advice to Management

    If you are finally going to realize you need to pay your new employees a higher starting wage for them to stick around, you should also not forget the employees who have put up with the bs for a hand full of years. STARTING someone with 1 year of experience at another credit union at a dollar more an hour than someone with almost 5 years experience at YOUR credit union is disgusting.

    Also, dont be so proud of the 2% "pension" you offer employees. If you paid your employees a fair wage, they would be taking home at least that 2% in each paycheck.

  3. Helpful (1)

    "Teller"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Teller in Glendale, AZ
    Former Employee - Teller in Glendale, AZ
    Doesn't Recommend

    I worked at First Credit Union (Arizona) (More than a year)

    Pros

    The incentives were really good. You would be rewarded for every sale you made.

    Cons

    The management team lacked knowledge about their job and were not very professional.


  4. Helpful (2)

    "Neutral"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant MIS Manager in Chandler, AZ
    Former Employee - Assistant MIS Manager in Chandler, AZ

    Pros

    Able to work independently, able to get time off fairly often/short notice if needed.

    Cons

    no room for advancement, low communication and low structured management

    Advice to Management

    Good time to change leadership


  5. Helpful (3)

    "Okay job to pass time until you find better one."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Teller
    Former Employee - Teller
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Easy, flexible time off. Department managers are generally great hard working individuals who care about staff, nice hours- free evenings, holidays and weekends off.

    Cons

    There is room for advancement, as in more work for not much, if any, of a raise. The only people who do well are executives on the top floor and there's only a few of them. CEO walks by daily and won't say hello unless you do first. Many branch managers are constantly stressed and overwhelmed by demands of executives above them.

    Advice to Management

    Listen to employees. Don't bribe employees to do extra work for a prize, and then give them a goodie bag filled with old candy and merchandise the company has had for 10 years. Remember that while members are important, so are employees and I'll tell you that most of them shake their heads and roll their eyes at executives. What does that tell you? And consider not acting like a bank. The sales goals and incentives are starting to annoy members who just want to make deposits. There are MANY companies who pay better attention to their employees, take notes from them and the turnover rate would be a bit lower.


  6. "Preach but no follow through"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at First Credit Union (Arizona) full-time (More than 5 years)

    Pros

    Key employees do amazing work and really care to help members and coworkers alike.
    Good start in life
    Experience in banking and customer service
    Decent benefits

    Cons

    No communication .
    Blind upper management.
    Preach and no practice.
    Puppetiering higher ups with no interest in feedback or growth.
    Terrible pay.
    They allow for employees with terrible attitudes to stay and fire great employees without any warning.
    You have to know 3 days in advance if you're going to be sick.
    They've already planned out their hierarchy and no one else has a chance to break through that.
    Higher ups don't pay attention to how certain decisions affect all sides. (Employees and members)

    Advice to Management

    Listen to your employees. Value them...truly! Bagels and donuts and random drawings that allow for 1/3 of your employees to win something on Employee Appreciation day does not cut it. Learn to delegate and trust your employees. If you want feedback, accept all forms. Have your employee's backs and show them compassion. You preach so much about sunshine but never actually practice your preaching. Have a shadowing program and reward employees for doing the program. If the employees are happy they don't have to be told to spread happiness...it just happens.


  7. Helpful (2)

    "Good job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Teller
    Current Employee - Teller

    I have been working at First Credit Union (Arizona) (More than a year)

    Pros

    Flexible, good training team, pretty easy jobs

    Cons

    Upper management couldn't care less about their employees.

    Favoritism.

    Advice to Management

    Care about your employees more.

  8. Helpful (2)

    "Good starter job, terrible leadership team"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I have been working at First Credit Union (Arizona) full-time (More than 5 years)

    Pros

    Great coworkers, good locations, in-house training

    Cons

    Extremely low pay, no room for advancement, corrupt leadership team, favoritism