First Data Merchant Services Reviews in Atlanta, GA | Glassdoor

First Data Merchant Services Atlanta Reviews

9 reviews

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Atlanta, GA

2.2
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9 Employee Reviews

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Pros
Cons
  • Drama filled as with any call center just make sure to keep to yourself and focus on your work (in 5 reviews)

  • Multiple changes in upper management (in 5 reviews)

More Pros and Cons

  1. Helpful (1)

    "good career opportunities"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Atlanta, GA
    Former Employee - Anonymous Employee in Atlanta, GA
    Recommends
    Neutral Outlook

    I worked at First Data Merchant Services full-time (More than 5 years)

    Pros

    There was always opportunity to advance, and to meet with your managers and discuss your career path. Advancing within the company is very much encouraged. Also a very professional and politically correct atmosphere.

    Cons

    Pay was "average", not the greatest. But they do spell everything out for you, no hidden surprises.

    Advice to Management

    Hang on to your good people.


  2. Helpful (5)

    "It used to be a great place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in Atlanta, GA
    Current Employee - Director in Atlanta, GA
    Doesn't Recommend
    Negative Outlook

    I have been working at First Data Merchant Services full-time (More than 10 years)

    Pros

    The employees are very knowledgeable and helpful.

    Cons

    Benefits, compensation, upward mobility and job security have all been torn down. Senior level employees are getting crazy compensation, while lower levels are asked to bet their future on "equity shares". No incentive for employees to stay around for the long haul, but that is probably part of the plan.

    Advice to Management

    Happy employees lead to happy clients and productive work environments. Morale is at the lowest point I have seen in over 10 years with the company. Continuously stripping away benefits and staff that actually do the work, is driving quality employees elsewhere. Input from employees is invaluable, start asking before all the good ones are gone.


  3. "The new First Data is the place to be. The company has taken a new turn for the better."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Consultant in Atlanta, GA
    Current Employee - Business Consultant in Atlanta, GA
    Recommends
    Positive Outlook

    Pros

    The way the company is set up now, there is no reason to not make a good salary. It is design for everyone to make money and also help others improve their business

    Cons

    Currently no cons at this time.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (1)

    "VP Sales"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Vice President Sales in Atlanta, GA
    Former Employee - Vice President Sales in Atlanta, GA
    Negative Outlook

    I worked at First Data Merchant Services full-time (More than 5 years)

    Pros

    Fun, energetic, risk taking and sales driven culture

    Cons

    No investment into sales training and development and zero succession planning


  6. Helpful (4)

    "Stay away at all cost"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Consultant in Atlanta, GA
    Former Employee - Business Consultant in Atlanta, GA
    Doesn't Recommend
    Negative Outlook

    I worked at First Data Merchant Services full-time (Less than a year)

    Pros

    The co workers were some of the most interesting people I have ever met

    Cons

    The worst management in existence

    Advice to Management

    Hire matureadults


  7. Helpful (1)

    "Account Executive"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Outsdie Sales in Atlanta, GA
    Current Employee - Outsdie Sales in Atlanta, GA
    Doesn't Recommend
    Positive Outlook

    I have been working at First Data Merchant Services full-time (More than a year)

    Pros

    Great Flexibility with schedule and great benefits.

    Cons

    PRESSURE! STRESS! PRESSURE! Takes about a year to start to really understand the business. The pay is very average. I have been at FDMS for about 1.5 years and the pay does not match the stress they put on you. The base salary is low and it takes 3 years to make a decent income.

    Advice to Management

    Stop pushing AE's to lease out of date equipment with a 48 month term. The market has changed and if we do a good enough job why do we want to lock them in?


  8. "First Data Review"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive in Atlanta, GA
    Current Employee - Account Executive in Atlanta, GA
    Recommends
    Positive Outlook

    I have been working at First Data Merchant Services full-time (Less than a year)

    Pros

    Flexibility, Work from home (somewhat), good benefits package, decent pay, and the ability to make some good money if you work hard and get the right banks.

    Cons

    Lots of driving, lots of angry people, HUGE learning curve if you havent been in the industry. Managers are too busy to really help a newbie, technology (Ipads) and programs we use tend to not work when you really need them too.

    Advice to Management

    We need lots more of you, get assistants!


  9. "Good management, good team environment"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Software Developer in Atlanta, GA
    Current Employee - Senior Software Developer in Atlanta, GA
    Recommends
    Positive Outlook

    I have been working at First Data Merchant Services full-time (More than 3 years)

    Pros

    Good benefits, good people, managers are good people managers.

    Cons

    Lost in the numbers, a very large organization.


  10. Helpful (2)

    "Great platform to other parts of the company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive in Atlanta, GA
    Current Employee - Account Executive in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at First Data Merchant Services full-time (More than a year)

    Pros

    Great earning position on the right team. Room for movement with right motivation and persistience.

    Cons

    Micro managing by leadership can be very draining and overwhelming. Sales envronment not as professional as others.


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