First Data Merchant Services Reviews | Glassdoor

First Data Merchant Services Reviews

Updated October 26, 2017
161 reviews

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3.1
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11 Ratings

161 Employee Reviews

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Pros
Cons
  • Drama filled as with any call center just make sure to keep to yourself and focus on your work (in 5 reviews)

  • Multiple changes in upper management (in 5 reviews)

More Pros and Cons

  1. "Director of Inside Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director of Inside Sales in Hagerstown, MD
    Former Employee - Director of Inside Sales in Hagerstown, MD
    Recommends
    Positive Outlook

    I worked at First Data Merchant Services full-time (More than 10 years)

    Pros

    great leadership and ample opportunity

    Cons

    slow to execute changes, tend to risk adverse

    Advice to Management

    none


  2. "Finance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Accountant in Melville, NY
    Current Employee - Senior Accountant in Melville, NY
    Recommends
    Positive Outlook

    I have been working at First Data Merchant Services full-time (More than 10 years)

    Pros

    Great Company to work for.

    Cons

    I have no Cons, lots of opportunity to advance

    Advice to Management

    Keep up the good work

  3. "Application Architect"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    I worked at First Data Merchant Services full-time

    Pros

    Great coworkers and site management.

    Cons

    Bad senior leadership with no loyalty to workforce, only greed.

    Advice to Management

    Think about keeping employees happy.


  4. "Need more consistency"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales in Washington, DC
    Former Employee - Sales in Washington, DC
    Doesn't Recommend
    Negative Outlook

    I worked at First Data Merchant Services full-time (More than 3 years)

    Pros

    Good pay compared to industry standards

    Cons

    very inconsistent all the way around. Senior level management turnover very often

    Advice to Management

    consistency in comp package year over year


  5. "Better companies to work for."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive in Detroit, MI
    Former Employee - Account Executive in Detroit, MI
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at First Data Merchant Services full-time (More than 10 years)

    Pros

    Great income potential with the right bank partner. Flexible schedule as long as you hit your numbers. Great training received.

    Cons

    Unrealistic quotas unless you are an exceptional salesperson or have a great referral bank partner. Companies main concern is pleasing stock holders vs their sales staff and doing what is right for their clients.

    Advice to Management

    Show more appreciation. Do more field work with reps to locate problems vs making a simple phone call.


  6. "Business Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    Pros

    Very good company to work for.

    Cons

    There are zero cons with FD.


  7. Helpful (1)

    "Average"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Consultant in Wilmington, NC
    Former Employee - Business Consultant in Wilmington, NC
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Decent base salary compared to industry standard

    Cons

    Management constantly changing. Quota to achieve bonus incentives nearly impossible to reach.

    Advice to Management

    Find a comp plan that makes sense.

  8. "FDR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Omaha, NE
    Former Employee - Anonymous Employee in Omaha, NE
    Recommends
    Neutral Outlook

    I worked at First Data Merchant Services full-time (More than 10 years)

    Pros

    good place to work and great benefits

    Cons

    too many layoffs and management changes

    Advice to Management

    allow employees to find other employment before layoff


  9. "Good money for very easy work."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Clover Technical Support Specialist in Marietta, GA
    Current Employee - Clover Technical Support Specialist in Marietta, GA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at First Data Merchant Services full-time (Less than a year)

    Pros

    Easy work, good money, you can move up in the company. They give you shares of the stock.

    Cons

    Drama filled as with any call center just make sure to keep to yourself and focus on your work.

    Advice to Management

    Care more about the employees


  10. "Pretty good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook

    I worked at First Data Merchant Services full-time

    Pros

    Large company, good bank partners, good benefits

    Cons

    Need work on inside support, watch out the the year end lay off

    Advice to Management

    Managers need to be more focused on helping their sales staff be successful instead of worrying only about sales numbers.


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