First Data Merchant Services Reviews | Glassdoor

First Data Merchant Services Reviews

Updated November 30, 2017
164 reviews

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3.0
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11 Ratings

164 Employee Reviews

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Pros
Cons
  • Drama filled as with any call center just make sure to keep to yourself and focus on your work (in 5 reviews)

  • There is little to no work-life balance since you'll have to work a lot to keep up (in 3 reviews)

More Pros and Cons

  1. "Sr Programmer Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Programmer Analyst in Atlanta, GA
    Current Employee - Senior Programmer Analyst in Atlanta, GA
    Recommends
    Neutral Outlook

    I have been working at First Data Merchant Services full-time (Less than a year)

    Pros

    Full of opportunities but you have to be self motivated n proactive!

    Cons

    Benefits are not bad but not the best as well in the Industry.


  2. "Director of Inside Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director of Inside Sales in Hagerstown, MD
    Former Employee - Director of Inside Sales in Hagerstown, MD
    Recommends
    Positive Outlook

    I worked at First Data Merchant Services full-time (More than 10 years)

    Pros

    great leadership and ample opportunity

    Cons

    slow to execute changes, tend to risk adverse

    Advice to Management

    none

  3. "Fraud Analyst"

    StarStarStarStarStar
    Current Employee - Fraud Analyst
    Current Employee - Fraud Analyst
    Doesn't Recommend
    Negative Outlook

    Pros

    Waste of time. Drive down to Atlanta to find out the company have no plan to hire me as soon as I arrived 2 hrs easier for a 2nd in person interview.

    Cons

    Race relations need help and improvement.

    Advice to Management

    Need to improve job opportunity race relations


  4. "Accountant"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at First Data Merchant Services full-time

    Pros

    Competitive pay and benefits
    Great people

    Cons

    No work life balance
    Working Hours

    Advice to Management

    There was a very diverse group of people which was nice. I enjoyed the people I worked with, but the company culture is not one that allows for work life balance.


  5. "Finance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Accountant in Melville, NY
    Current Employee - Senior Accountant in Melville, NY
    Recommends
    Positive Outlook

    I have been working at First Data Merchant Services full-time (More than 10 years)

    Pros

    Great Company to work for.

    Cons

    I have no Cons, lots of opportunity to advance

    Advice to Management

    Keep up the good work


  6. "Application Architect"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    I worked at First Data Merchant Services full-time

    Pros

    Great coworkers and site management.

    Cons

    Bad senior leadership with no loyalty to workforce, only greed.

    Advice to Management

    Think about keeping employees happy.


  7. "Need more consistency"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales in Washington, DC
    Former Employee - Sales in Washington, DC
    Doesn't Recommend
    Negative Outlook

    I worked at First Data Merchant Services full-time (More than 3 years)

    Pros

    Good pay compared to industry standards

    Cons

    very inconsistent all the way around. Senior level management turnover very often

    Advice to Management

    consistency in comp package year over year

  8. "Better companies to work for."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive in Detroit, MI
    Former Employee - Account Executive in Detroit, MI
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at First Data Merchant Services full-time (More than 10 years)

    Pros

    Great income potential with the right bank partner. Flexible schedule as long as you hit your numbers. Great training received.

    Cons

    Unrealistic quotas unless you are an exceptional salesperson or have a great referral bank partner. Companies main concern is pleasing stock holders vs their sales staff and doing what is right for their clients.

    Advice to Management

    Show more appreciation. Do more field work with reps to locate problems vs making a simple phone call.


  9. "Business Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    Pros

    Very good company to work for.

    Cons

    There are zero cons with FD.


  10. Helpful (1)

    "Average"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Consultant in Wilmington, NC
    Former Employee - Business Consultant in Wilmington, NC
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Decent base salary compared to industry standard

    Cons

    Management constantly changing. Quota to achieve bonus incentives nearly impossible to reach.

    Advice to Management

    Find a comp plan that makes sense.


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