First Data Reviews | Glassdoor

First Data Reviews

Updated June 20, 2018
2,194 reviews

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2.9
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First Data Chairman and Chief Executive Officer Frank Bisignano
Frank Bisignano
979 Ratings

2,194 Employee Reviews

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Pros
Cons
  • "No 401k Match and stock options are virtually worthless" (in 116 reviews)

  • "Work/Life balance compromised at times" (in 69 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (4)

    "Business/Systems Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Business Systems Consultant in Jersey City, NJ
    Current Employee - Senior Business Systems Consultant in Jersey City, NJ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at First Data full-time (More than 10 years)

    Pros

    Provides opportunity to grow and establish a firm basis in all aspects of a job. Most managers accept and appreciate self-starters and allow for autonomy.

    Cons

    Not much that I would say that's a con as it relates to First data - I've always found the organization to be respectful and attentive to its employees.


  2. "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    No opinion of CEO

    I worked at First Data full-time

    Pros

    Great environment and good place to work

    Cons

    Consolidating and laying off people.

  3. Helpful (314)

    "Anonymous former employee"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    The people at First Data are great! That's it, nothing else. Don't come to FD. Everyone is trying to get out.

    Cons

    Everything. Stay far away. They bring you here and then do everything to screw their employees. Cut all benefits, misrepresented stock opportunity to new hires - blatantly lied. No 401k match. No regard for employees - viewed as easily replaceable. Wouldn't know talent if it hit them in the face - and don't know how to develop and engage their talent. Lie to employees about everything and put a 'spin' on everything. No integrity, 0 ethics. The worst company I have ever worked for. Would never refer an enemy here. CEO is constantly devising new ways to take money from employees. What company pays more stock than cash to the majority of employees? First Data. CEO may have been good at Chase but why wasn't he next in line for CEO? He has no people skills and just doesn't give a hoot about employees. Too much more to list. Stay away.

    Advice to Management

    Your 'owner-associates' are not stupid - they see right through you. Do some research - if you want to increase the stock price, focus on your employees - there is a direct linkage there. Stop thinking you know everything and listen to the ideas of others. This isn't the 1980s... Your management skills need to progress and change with the times. FD is a good company, but you are bringing it down.


  4. Helpful (1)

    "Great People - Horrible Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Omaha, NE
    Current Employee - Anonymous Employee in Omaha, NE
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at First Data full-time (More than 10 years)

    Pros

    The people you work with on a day to day basis are the best part of this company.

    Cons

    Lots of Rumors of this companies future that don't involve Omaha. No 401K match, sub standard health benefits.

    Advice to Management

    I think the best advice would be to be honest about the companies future.


  5. "Excited to Be Part of the Turn-Around"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Digital Content Strategist in Jersey City, NJ
    Current Employee - Digital Content Strategist in Jersey City, NJ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at First Data full-time (More than 3 years)

    Pros

    When I joined First Data in 2015, on my very first day, they sent me to the airport to rush to a client summit in Austin and it has been a full-throttle ride ever since. I am now enjoying being a part of this amazing U.S. business success story unfolding. I have been challenged like never before in my career, and have had the opportunity to add invaluable digital experience working at the forefront of the payments industry. Management has made the hard decisions and the strategic moves necessary to turn the business around and we're being rewarded in the market and by our clients. I am now in my third position at the firm, fortunate to be able to progress through career enhancement opportunities to expand my capabilities, without having to move to another company.

    Cons

    This is an unforgiving, fast-paced environment where no one is going to hold your hand. That's certainly not for everyone, so make sure you are ready to step up and can thrive under pressure before you join First Data. But as I have found, there is no substitution for real-world experience and I am definitely a far a better digital marketing professional than I would have been in less demanding environment.

    Advice to Management

    Keep going.


  6. "SMB Customer Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at First Data full-time

    Pros

    First Data is an amazing company to work for if your looking for a long term sustainable & consistent job.

    -Great Work Environmental
    -Excellent company culture
    -Awsome 401k and health benefits
    -Great Work and life balance
    -Opportunity to advance in career of hard work and effort is put forth

    Cons

    -Lack of good managerial structure
    -Challanging to advance up the corporate ladder unless you are a department favorite
    -Favoritism


  7. Helpful (4)

    "Government"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Operations in Omaha, NE
    Current Employee - IT Operations in Omaha, NE
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at First Data full-time (More than 3 years)

    Pros

    No micromanagement, local team was supportive

    Cons

    Remote management was difficult to contact, good work was rarely recognized, yearly increases were minimal

  8. Helpful (1)

    "Program Director"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Program Director in Omaha, NE
    Current Employee - Program Director in Omaha, NE
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at First Data full-time (More than a year)

    Pros

    Moving to more innovative technology. Products are competitive in the market and the CEO is moving the company in the right direction. New leadership has taken an interest in employee work life balance.

    Cons

    Benefits are expensive but the gold plan has excellent coverage. Don’t cover spouses on insurance if she works and her employer offers insurance. To many layoffs so always looking over your back.

    Advice to Management

    Understand the demands that you are place on employees for delivery an unrealistic project on time and reward them.


  9. "Analyst"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at First Data full-time

    Pros

    They are a good company

    Cons

    I currently dont have any cons


  10. "IT"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at First Data full-time

    Pros

    Tri-State area. Close to home.

    Cons

    No 401k match program for OA's.


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