First Data Reviews | Glassdoor

First Data Reviews

Updated July 24, 2017
1,721 reviews

Filter

Filter

Full-timePart-time

2.9
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
First Data Chairman and Chief Executive Officer Frank Bisignano
Frank Bisignano
803 Ratings

1,721 Employee Reviews

Sort: PopularRatingDate

Pros
  • Good company for work life balance (in 61 reviews)

  • Good work from home arrangement (in 41 reviews)

Cons
More Pros and Cons

  1. Helpful (230)

    "Anonymous former employee"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    The people at First Data are great! That's it, nothing else. Don't come to FD. Everyone is trying to get out.

    Cons

    Everything. Stay far away. They bring you here and then do everything to screw their employees. Cut all benefits, misrepresented stock opportunity to new hires - blatantly lied. No 401k match. No regard for employees - viewed as easily replaceable. Wouldn't know talent if it hit them in the face - and don't know how to develop and engage their talent. Lie to employees about everything and put a 'spin' on everything. No integrity, 0 ethics. The worst company I have ever worked for. Would never refer an enemy here. CEO is constantly devising new ways to take money from employees. What company pays more stock than cash to the majority of employees? First Data. CEO may have been good at Chase but why wasn't he next in line for CEO? He has no people skills and just doesn't give a hoot about employees. Too much more to list. Stay away.

    Advice to Management

    Your 'owner-associates' are not stupid - they see right through you. Do some research - if you want to increase the stock price, focus on your employees - there is a direct linkage there. Stop thinking you know everything and listen to the ideas of others. This isn't the 1980s... Your management skills need to progress and change with the times. FD is a good company, but you are bringing it down.


  2. Helpful (3)

    "Got too comfortable with what I did loved the job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Contact Center Team Lead in Hagerstown, MD
    Former Employee - Contact Center Team Lead in Hagerstown, MD
    Recommends
    Disapproves of CEO

    I worked at First Data full-time (More than 5 years)

    Pros

    It is a very diverse culture of individuals from all walks of life and skills pay is competitive there's a great benefits package paid time off and vacation from day one along with insurance paid training Employee Appreciation events and spirit weeks full of fun and games

    Cons

    Turnover changes in management and monthly compliance. They are quick to let go of talent and longevity most of the time based on how much you make and they turn around and refill the position within a week at less pay

    Advice to Management

    Don't get rid of longevity and talent just to bring in people from the street for less money

  3. Helpful (13)

    "Change is not always good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director, Product Management in Melville, NY
    Current Employee - Director, Product Management in Melville, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at First Data full-time (More than 10 years)

    Pros

    I have worked with remarkably capable, creative, determined, and collaborative individuals at many levels within the organization for a very long time.

    Cons

    Highest level executives demonstrate little consideration for the humanity of the human resources they rely on. Long term goals have become remarkably murky and focused exclusively on dollars without much sense.

    Advice to Management

    There's a huge gap between being a great company to work for and telling your employees that your company is great to work for. Figure out which one you actually are. Be that.


  4. Helpful (1)

    "Coordinator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at First Data full-time

    Pros

    First Data is a large company that does allow room for growth. Since going public about two years ago they are currently trying to make sure the owner associates are satisfied with the company as a whole.

    Cons

    In the same breath since the company has gone public at times too much focus is on the investors and not the employees. When you treat your associates right they will give you their all.

    Advice to Management

    Focus on upward mobility


  5. "Strategic Sourcing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at First Data full-time (More than 3 years)

    Pros

    Good managers, team and business partners. In 2014 company began moving in right direction in diversity.

    Cons

    Lack of personal/professional development, lack of company transparency, non-competitive salary/benefits


  6. Helpful (6)

    "Focus has changed to shareholders"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Merchant Services Team Lead in Coral Springs, FL
    Former Employee - Merchant Services Team Lead in Coral Springs, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at First Data full-time (More than 5 years)

    Pros

    Lots of room to move around to other areas of the company.
    Decent benefits package.
    Locations around the world, for those looking to transfer to another country or another part of the US.

    Cons

    Financial committment focus changed from employees to shareholders, causing sharp reduction in benefits and pay increases.
    Job transfers around the company are more often political than merit and skill based.
    Changing jobs at supervisor level or above comes with the caveat that you will not get any raise until the beginning of the following year.

    Advice to Management

    It's tough to keep employees when incentives to stay are being culled en masse. Used to be a great place to work, then changes were instituted in the last few years that changed it to an average place, at best.


  7. Helpful (1)

    "Subpar Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Approves of CEO

    I have been working at First Data full-time

    Pros

    The employees are a bunch of nice people.

    Cons

    Management is very unprofessional

    Advice to Management

    Understand that not everyone is comfortable with a foul mouthed, unprofessional boss.

  8. "Clover Team Lead"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at First Data full-time

    Pros

    Flexible schedules
    great teams
    can grow in the company

    Cons

    It can take a lot of attempts to apply for a job before you even get the chance to interview.


  9. "First Data"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at First Data full-time

    Pros

    The company is large and there is room for employee growth.

    Cons

    The company is huge and sometimes is out of touch with the needs of the employee

    Advice to Management

    Know the needs of the employee. Build relationship with the work force.


  10. Helpful (5)

    "Clover? No. FD. Yes"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Technical Phone Support Representative in Oakland Park, FL
    Former Employee - Customer Service Technical Phone Support Representative in Oakland Park, FL
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at First Data full-time (More than 5 years)

    Pros

    The company on a whole is great. Excellent benefits and quirks to keep to motivated. Extra hourly pay for late nights or weekends and lots of gifts for you if you work the most overtime

    Cons

    You will be worked to the core
    Barely any raise.
    Manager are axxholes
    Not allowed to have a life
    You get bribed into overtime and when you cant they try to coach you into Working more hours

    Advice to Management

    Stick to the core values of the company
    Each department and team management has a different way to make your work harder than it is and people that are good workers get fired or quit


Showing 1,721 of 1,788 reviews
Reset Filters