First Data Reviews | Glassdoor

First Data Reviews

Updated September 24, 2017
1,770 reviews

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2.8
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First Data Chairman and Chief Executive Officer Frank Bisignano
Frank Bisignano
834 Ratings

1,770 Employee Reviews

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Pros
  • Good company for work life balance (in 62 reviews)

  • Good work from home arrangement (in 40 reviews)

Cons
  • There is no 401k match since the CEO doesn't think it's necessary since he doesn't get it (in 100 reviews)

  • If you let it - work/ life balance can a challenge (in 56 reviews)

More Pros and Cons

  1. Helpful (255)

    "Anonymous former employee"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    The people at First Data are great! That's it, nothing else. Don't come to FD. Everyone is trying to get out.

    Cons

    Everything. Stay far away. They bring you here and then do everything to screw their employees. Cut all benefits, misrepresented stock opportunity to new hires - blatantly lied. No 401k match. No regard for employees - viewed as easily replaceable. Wouldn't know talent if it hit them in the face - and don't know how to develop and engage their talent. Lie to employees about everything and put a 'spin' on everything. No integrity, 0 ethics. The worst company I have ever worked for. Would never refer an enemy here. CEO is constantly devising new ways to take money from employees. What company pays more stock than cash to the majority of employees? First Data. CEO may have been good at Chase but why wasn't he next in line for CEO? He has no people skills and just doesn't give a hoot about employees. Too much more to list. Stay away.

    Advice to Management

    Your 'owner-associates' are not stupid - they see right through you. Do some research - if you want to increase the stock price, focus on your employees - there is a direct linkage there. Stop thinking you know everything and listen to the ideas of others. This isn't the 1980s... Your management skills need to progress and change with the times. FD is a good company, but you are bringing it down.


  2. "First Data is a place we you can really make an impact through innovation"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - EVP Head of COntrols in New York, NY
    Current Employee - EVP Head of COntrols in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at First Data full-time (More than 3 years)

    Pros

    Diversity and Inclusion are at the forefront of this company. We drive Innovation at all level that engage our employees and help our clients. YOu get to work with great people

    Cons

    I don't see any cons about working here. It's the opportunity of a lifetime to work with a fantastic CEO who is a proven leader and can bring forth innovation

    Advice to Management

    Keep transforming the company

  3. "Good company, getting better"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at First Data full-time (More than a year)

    Pros

    Great industry, improving business, aggressive management team focused on the right initiatives

    Cons

    It's hard to tell these days, but benefits are probably sub-par

    Advice to Management

    Stay aggressive; treat your loyal employees very well


  4. "HQ"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at First Data full-time

    Pros

    I worked with a good team

    Cons

    A lot of disarray when the company went public.


  5. Helpful (6)

    "Former employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at First Data full-time (More than 10 years)

    Pros

    Very challenging environment. Loyal and talented people to work with.

    Cons

    Executive landscape has changed the past several years and the current administration no longer values talent, loyalty and longevity as an asset. All 401k retirement matching was taken away a few years ago.


  6. "Merchant Services"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Consultant in Birmingham, AL
    Current Employee - Business Consultant in Birmingham, AL
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at First Data full-time (Less than a year)

    Pros

    Flexible Schedule
    Great Management Team
    Reimbursement for expenses
    Continuous Training
    Lots of Online Resources

    Cons

    None at this time

    Advice to Management

    Help reduce wait time for Tech Support


  7. Helpful (4)

    "Do Not Plan a Career"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Command Center Operations Technician in Omaha, NE
    Former Employee - Command Center Operations Technician in Omaha, NE
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at First Data full-time (More than 5 years)

    Pros

    Benefits, decent pay, within living distance.

    Cons

    Lack of Training, outsourcing of jobs, stressful.

    Advice to Management

    Please create a training curriculum for what you want your employees to know, and assign designated trainers to teach what needs to be learned.

  8. Helpful (4)

    "Not worth the headache or stress"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at First Data full-time

    Pros

    Good co-workers.
    Good benefits
    Good training on product

    Cons

    Favouritism.
    No challenges
    No room for growth base on actual talent


  9. Helpful (6)

    "Senior Application Developer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Applications Developer in Wilmington, DE
    Former Employee - Senior Applications Developer in Wilmington, DE
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at First Data full-time (More than 3 years)

    Pros

    They are willing to take a risk on new employees. They also give stock in the company as incentive.

    Cons

    They tend to overwork their employees. Most of the people in my department worked a minimum 55 hours a week. My title was not attributed properly. I was a designer not a developer. I was hired into a new position and they used an existing title with the same job responsibilities. Also as a designer, you are not allowed to use your work there for your portfolio, as it is all proprietary.

    Advice to Management

    Allow your designers to use their work for their portfolio.
    Hire more people and train them to lighten the workload.
    Train the people in the office to understand the workflow of a creative.


  10. Helpful (1)

    "Site Closure"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at First Data full-time

    Pros

    The staff I worked with

    Cons

    None at this time site closure


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