First Data Reviews | Glassdoor

First Data Reviews

Updated September 19, 2017
1,764 reviews

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2.8
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First Data Chairman and Chief Executive Officer Frank Bisignano
Frank Bisignano
829 Ratings

1,764 Employee Reviews

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Pros
  • Good company for work life balance (in 62 reviews)

  • Good work from home arrangement (in 40 reviews)

Cons
  • There is no 401k match since the CEO doesn't think it's necessary since he doesn't get it (in 100 reviews)

  • If you let it - work/ life balance can a challenge (in 56 reviews)

More Pros and Cons

  1. Helpful (253)

    "Anonymous former employee"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    The people at First Data are great! That's it, nothing else. Don't come to FD. Everyone is trying to get out.

    Cons

    Everything. Stay far away. They bring you here and then do everything to screw their employees. Cut all benefits, misrepresented stock opportunity to new hires - blatantly lied. No 401k match. No regard for employees - viewed as easily replaceable. Wouldn't know talent if it hit them in the face - and don't know how to develop and engage their talent. Lie to employees about everything and put a 'spin' on everything. No integrity, 0 ethics. The worst company I have ever worked for. Would never refer an enemy here. CEO is constantly devising new ways to take money from employees. What company pays more stock than cash to the majority of employees? First Data. CEO may have been good at Chase but why wasn't he next in line for CEO? He has no people skills and just doesn't give a hoot about employees. Too much more to list. Stay away.

    Advice to Management

    Your 'owner-associates' are not stupid - they see right through you. Do some research - if you want to increase the stock price, focus on your employees - there is a direct linkage there. Stop thinking you know everything and listen to the ideas of others. This isn't the 1980s... Your management skills need to progress and change with the times. FD is a good company, but you are bringing it down.


  2. "HQ"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at First Data full-time

    Pros

    I worked with a good team

    Cons

    A lot of disarray when the company went public.

  3. Helpful (6)

    "Former employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at First Data full-time (More than 10 years)

    Pros

    Very challenging environment. Loyal and talented people to work with.

    Cons

    Executive landscape has changed the past several years and the current administration no longer values talent, loyalty and longevity as an asset. All 401k retirement matching was taken away a few years ago.


  4. "Merchant Services"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Consultant in Birmingham, AL
    Current Employee - Business Consultant in Birmingham, AL
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at First Data full-time (Less than a year)

    Pros

    Flexible Schedule
    Great Management Team
    Reimbursement for expenses
    Continuous Training
    Lots of Online Resources

    Cons

    None at this time

    Advice to Management

    Help reduce wait time for Tech Support


  5. Helpful (1)

    "Site Closure"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at First Data full-time

    Pros

    The staff I worked with

    Cons

    None at this time site closure


  6. Helpful (5)

    "Senior Application Developer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Applications Developer in Wilmington, DE
    Former Employee - Senior Applications Developer in Wilmington, DE
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at First Data full-time (More than 3 years)

    Pros

    They are willing to take a risk on new employees. They also give stock in the company as incentive.

    Cons

    They tend to overwork their employees. Most of the people in my department worked a minimum 55 hours a week. My title was not attributed properly. I was a designer not a developer. I was hired into a new position and they used an existing title with the same job responsibilities. Also as a designer, you are not allowed to use your work there for your portfolio, as it is all proprietary.

    Advice to Management

    Allow your designers to use their work for their portfolio.
    Hire more people and train them to lighten the workload.
    Train the people in the office to understand the workflow of a creative.


  7. "IT"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Vice President IT in Melville, NY
    Former Employee - Vice President IT in Melville, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at First Data full-time (More than 10 years)

    Pros

    Leader in their industry with a very strong future.

    Cons

    Closed Melville office and all technical jobs are out of NY.

  8. Helpful (2)

    "Not worth the headache or stress"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at First Data full-time

    Pros

    Good co-workers.
    Good benefits
    Good training on product

    Cons

    Favouritism.
    No challenges
    No room for growth base on actual talent


  9. Helpful (4)

    "Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Analyst in Atlanta, GA
    Current Employee - Analyst in Atlanta, GA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at First Data full-time (More than a year)

    Pros

    Lots of room for improvement within the company. A lot of outdated and manual systems and processess.

    Cons

    Some, not all, teams are hostile in nature. If you don't drink the kool aid you won't be successful

    Advice to Management

    address the real issues


  10. Helpful (34)

    "Let's be real - Objective review from prior employee above the Director level"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Executive Management
    Former Employee - Executive Management
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at First Data full-time (More than 10 years)

    Pros

    People with knowledge of the business 'within the ranks', who care about what they do and the success of the business. Pay is above average at some levels, particularly in the VP and above roles. Hard to lose money in this business, as First Data is in the middle of a lot of commerce! A few very intelligent, but introverted EVPs -- the President is very intelligent, but they don't openly rally the employees themselves. Going back to an acquisition growth strategy has worked in the past, it's about time they've gone back to what works, even if it's not an innovative strategy.

    You will find many great people, who will become long time friends, and essentially family -- mostly in the Omaha, Hagerstown, Denver, Atlanta, and UK areas.

    Cons

    While pay is good to great in some roles, the benefits are below average. Bonuses shrink every year, as they'll generally fund <90% of the bonus pool, and that then becomes the new target for the following years -- slowly reducing overall variable compensation year over year for 85% of the employees. There are exceptions, as some top performers do get 100% or more of their bonus, but there's a limited quota of these ratings. An old school 'get rid of the bottom 10% each year' philosophy is in play. It's not manage up or manage out -- it's just manage out. The severance policy has also been severely cut over the years, but they still want you to leave on your own to avoid that expense.

    There are a lot of community programs that are in place, more for the optics (LGBT, Veterans, Millennials, etc), but anyone and everyone is just a warm body - no real desire or effort to keep employees who fit in these groups. If you are in one of these groups, expect to be exploited to the fullest capacity to the company's benefit, not yours. Had a LGBT friend who kept to himself but was essentially forced to be open in the company as gay, internally on the employee website. He has since left. No one would dare to go against Executive Management's will, for fear of their job.

    If you are a legacy First Data person, hired 3+ years ago, you are considered to be what the 'problem' with the company is. You are considered to be three levels below that of the intelligence that a NYC employee can bring. From what I observed, they may be somewhat intelligent in a narrow subject, but lack the broad experience and vision that many of the legacy leadership had. Unfortunately, they pushed out a lot of the top talent, specifically the 'get things done' talent at all levels that the clients adored compared to the competitors, and now the MO is to BS their way through why things aren't getting improved from the prior year. Lots of busy work, little in the way of true improvements from prior years. Slowly chugging away, but always getting further behind due to their 'budgets remain flat or cut' mantra.

    'Leadership' is lacking, as its more just highly paid management rolling down duties of what 'leaders' should do. There is no desire by many of the executive management to be accountable or look inwardly. If some of them read the book "Extreme Ownership", they would disagree with the authors. If you are interested in a role there, and not in the Jersey City or NY office, ask when the last time the top executive leader paid a visit to that location. It will be similar for the SVP level as well.

    It is important to note that companies can pay for special access to Glassdoor, and influence what is being put here. First Data is one that pays for that access. You'll see spurts of great reviews, sometimes under their real titles, and sometimes not -- all to adjust the 'positivity' that this company truly lacks with this Executive Management group that ousted the last. Not all Executive leadership is bad, some have great hearts, some don't care. What is hilarious is when there was a large focus on what was being posted on Glass Door, as well as internal surveys, when folks criticized 'Senior Management', it was interpreted by the Executive leadership (SVPs and EVPs) as the VP level that was the problem, not them themselves. I assure you that it was not the VP or Director level that was being criticized.

    With this latest Executive Leadership team, it's been, or coming on, 3 years of limited growth. Many SVPs make more than the previous EVPs before their reign, but yet their programs are much smaller than what the previous regime had. They are finally going back to what First Data did for growth -- acquisitions. So much for being better than the previous regimes who relied on this same growth strategy.

    This is a great company, despite the tactics used to squeeze as much money out for the Executive Leadership as they can. It shouldn't be a surprise, as it happens at a lot of NYC based firms -- just disappointing a great midwest founded company with great midwest folks got sucked up and bled dry by the NY banking industry. It will be great again, when they realize the costs to have a Jersey City and NYC base of operations is cost prohibitive, and this regime moves on to the next company to get rich from.

    Advice to Management

    I personally know that advice to Management is disregarded, especially from what they would say is by a supposed disgruntled ex-employee. For the sake of all my friends and family still there, please 'demonstrate' that you actually care about them. At one time, the employee was seen as the #1 asset. Bring that back, and you'll see more commitment and productivity from the 'legacy' folks you quickly dismiss.


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