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First Data Reviews

Updated January 22, 2018
1,914 reviews

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3.0
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First Data Chairman and Chief Executive Officer Frank Bisignano
Frank Bisignano
926 Ratings

1,914 Employee Reviews

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Pros
Cons
  • No 401k match, although there is an employee stock purchase plan that is reasonably attractive (in 103 reviews)

  • Work/Life balance compromised at times (in 62 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (20)

    "New First Data vs. Old First Data"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at First Data full-time (More than 3 years)

    Pros

    I’ve been at First Data since 2014 and read Glassdoor reviews from time to time. They go back as far as 2008 and reflect the company’s journey through a number of leadership changes since the 2007 leveraged buyout.

    The tumultuous period from 2007 to 2013, compounded by the global financial crisis, which particularly affected companies whose revenues are tied to consumer spending, stunted the company’s growth.

    That all began to change in 2013 with the arrival of Frank Bisignano as CEO and the steps he’s taken to transform the company, beginning with giving every employee stock in the company instead of a 401k match. Change isn’t always easy, but in First Data’s case, it was badly needed.

    Some colleagues who’d been here well before Frank arrived didn’t like that move because the stock, until our Initial Public Offering in 2015, was illiquid, like a startup equity you couldn’t sell. That’s all changed when FDC become a publicly traded equity again. We get annual equity grants that are equal to or better than a standard 401-k match, and the value of the stock has grown almost twice as much as the S&P year-to-date. This is a great deal for anyone who works here.

    And guess what? The deal is only going to get better because the payments industry is the place to be, and First Data is a strong bet on the future.

    If you look only at what the company has done this year, it’s making strong moves to develop the right technology, innovation and talent to expand its industry leadership. The Clover team in Silicon Valley has come out with the fifth model of the Clover family. The acquisition of Acculynk is strengthening the company in debit processing. And the acquisition of CardConnect opens up a whole new world in our relationship with Independent Sales Organizations (ISOs) and Independent Software Vendors (ISVs). The future is bright indeed.

    And if anyone still thinks this remains the “legacy First Data,” take a look at how welcoming the company is to veterans and military families or the LGBTQ community. Diversity – of age, gender, orientation, and background is at the heart of an overall cultural uplift I’ve seen over four years.

    The latest case-in-point? If you’re an auto racing fan like I am, take a look at Kyle Larson, the millennial rockstar of NASCAR. He’s proudly wearing the First Data name on his chest and putting it on his car, backed up by an extraordinary team and state-of-the-art technology, like the New First Data itself.

    Cons

    It takes a while for a company that's been around since 1971 to fully shed its old veneer, or its old attitudes. In my job I’ve been to a number of First Data offices, and some are more contemporary than others. I know efforts are underway to modernize them, and these efforts need to continue.

    For the younger people here, they’re adapting well to their surroundings. First Data may never be a place where the offices are lined with sofas and ping pong tables – though you never know what you might find in Silicon Valley – but the attitude and spirit, reflected in the energy that these software developers, engineers, project managers, and salespeople, are changing quickly.

    Over time, I’m sure, the furniture and fittings of the office will change, along with the attitudes and outlook. But the accelerated pace and tempo of the New First Data may not be for everyone, and if some are used to a more 9-to-5 job or “the way things used to be,” this may not be the place for them.

    Advice to Management

    If you spend a lot of time sifting through reviews about First Data, you’re bound to find some negative sentiments, particularly in the older reviews and among those who’ve left the company. Take that for what it’s worth.

    Keep your eyes on the prize. The best thing that management can do – both for its clients and its employees – is to continue to innovate, develop talent, grow the topline, and manage expenses. It’s all hard work to get right, but the payoff for everyone at the company is when clients have access to the breadth of our new solutions and the share price moves higher.

    Back in 2013, few would have believed that a company with an illiquid stock valued at around $11 a share would be publicly traded in the range of $18. That’s good, but no one should be satisfied. First Data has a lot of headroom to grow, and it’s better to focus on what’s needed to do that than reading old Glassdoor reviews from folks who aren’t bought in to the journey ahead.


  2. Helpful (287)

    "Anonymous former employee"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    The people at First Data are great! That's it, nothing else. Don't come to FD. Everyone is trying to get out.

    Cons

    Everything. Stay far away. They bring you here and then do everything to screw their employees. Cut all benefits, misrepresented stock opportunity to new hires - blatantly lied. No 401k match. No regard for employees - viewed as easily replaceable. Wouldn't know talent if it hit them in the face - and don't know how to develop and engage their talent. Lie to employees about everything and put a 'spin' on everything. No integrity, 0 ethics. The worst company I have ever worked for. Would never refer an enemy here. CEO is constantly devising new ways to take money from employees. What company pays more stock than cash to the majority of employees? First Data. CEO may have been good at Chase but why wasn't he next in line for CEO? He has no people skills and just doesn't give a hoot about employees. Too much more to list. Stay away.

    Advice to Management

    Your 'owner-associates' are not stupid - they see right through you. Do some research - if you want to increase the stock price, focus on your employees - there is a direct linkage there. Stop thinking you know everything and listen to the ideas of others. This isn't the 1980s... Your management skills need to progress and change with the times. FD is a good company, but you are bringing it down.

  3. "Manager"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at First Data full-time

    Pros

    Good location. Diverse group. A lot of long term employees.

    Cons

    Office is to loud. Recent high turnover.


  4. Helpful (1)

    "Senior Implementation Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Implementation Analyst in Omaha, NE
    Current Employee - Senior Implementation Analyst in Omaha, NE

    I have been working at First Data full-time (More than 5 years)

    Pros

    There are lots of job opportunities.
    Company has taken steps to better the internal culture, but it is still a work in progress.
    Tuition reimbursement

    Cons

    Moving internally can be challenging
    Lake of employee support by HR
    No 401k match
    Company does not offer enough support to mid-level management.
    No internal organizational structure for career path development

    Advice to Management

    Open communication with employees on a regular basis. Support and assist employees with career path development.


  5. "Machine operator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Chesapeake, VA
    Current Employee - Anonymous Employee in Chesapeake, VA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at First Data full-time (More than 10 years)

    Pros

    A very easy working environment . Good benefits

    Cons

    A money driven job experience. Need to be an employee focused atmosphere. Better raises

    Advice to Management

    Need to have better pay raises.


  6. "Corporate Sales Trainer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Sales Trainer in Omaha, NE
    Former Employee - Senior Sales Trainer in Omaha, NE
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at First Data full-time (More than 5 years)

    Pros

    Lots of opportunity for career growth or lateral moves geographically.

    Cons

    Work/Life balance compromised at times.

    Advice to Management

    Communicate, communicate, communicate.


  7. "Good Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Intern
    Former Employee - Intern
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Pros

    Meaningful work
    Good work life balance

    Cons

    Cons

    Poor HR communication
    Very hierarchial

  8. Helpful (2)

    "Director of Client Relations"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at First Data full-time

    Pros

    CEO was upfront about current company situation

    Cons

    the large debt from the KKR buyout influenced many aspects of the job and made for a "wait for the next shoe to fall" mentality.


  9. "Great career opportunities for everyone"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Hagerstown, MD
    Current Employee - Anonymous Employee in Hagerstown, MD
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at First Data full-time (More than 3 years)

    Pros

    competitive pay, career growth, amazing benefits

    Cons

    Cons depends on which department you are in


  10. Helpful (2)

    "Operations Supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations Supervisor in Marietta, GA
    Former Employee - Operations Supervisor in Marietta, GA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at First Data full-time (More than 5 years)

    Pros

    The people you work with and some of the other managers. Some days you really feel like you are making a difference.

    Cons

    Layoffs, metrics, not getting input from all vested parties before changing processes.

    Advice to Management

    Pay internal candidates on the same scale as external candidates. This drives away many great employees.


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