First Data Reviews | Glassdoor

First Data Reviews

Updated January 18, 2019
2,357 reviews

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2.8
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First Data Chairman and Chief Executive Officer Frank Bisignano
Frank Bisignano
1,075 Ratings

Employee Reviews

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Pros
Cons
  • "No 401k match, although there is an employee stock purchase plan that is reasonably attractive" (in 114 reviews)

  • "Work/Life balance compromised at times" (in 72 reviews)

More Pros and Cons

  1. "Great team"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Analyst in Wilmington, DE
    Current Employee - Analyst in Wilmington, DE
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at First Data full-time (More than 3 years)

    Pros

    Love the people and the environment. We are a huge team that helps each other to complete projects.

    Cons

    The commute is not what I was expecting when I relocated here. I drive 1 hour each way on average.

    Advice to Management

    Merit bonuses have declined in the past 3 years . I recommend you show your appreciation to your employees in their bonuses.


  2. Helpful (345)

    "Anonymous former employee"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    The people at First Data are great! That's it, nothing else. Don't come to FD. Everyone is trying to get out.

    Cons

    Everything. Stay far away. They bring you here and then do everything to screw their employees. Cut all benefits, misrepresented stock opportunity to new hires - blatantly lied. No 401k match. No regard for employees - viewed as easily replaceable. Wouldn't know talent if it hit them in the face - and don't know how to develop and engage their talent. Lie to employees about everything and put a 'spin' on everything. No integrity, 0 ethics. The worst company I have ever worked for. Would never refer an enemy here. CEO is constantly devising new ways to take money from employees. What company pays more stock than cash to the majority of employees? First Data. CEO may have been good at Chase but why wasn't he next in line for CEO? He has no people skills and just doesn't give a hoot about employees. Too much more to list. Stay away.

    Advice to Management

    Your 'owner-associates' are not stupid - they see right through you. Do some research - if you want to increase the stock price, focus on your employees - there is a direct linkage there. Stop thinking you know everything and listen to the ideas of others. This isn't the 1980s... Your management skills need to progress and change with the times. FD is a good company, but you are bringing it down.

  3. Helpful (1)

    "Ups and Downs"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Systems Administrator in Omaha, NE
    Current Employee - Systems Administrator in Omaha, NE
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at First Data full-time (More than 8 years)

    Pros

    Great co-workers, lots of projects to work on

    Cons

    They dont want to give any salary increases, they will show documents about your position and they "average" salary will ALWAYS be lower then what you are currently being paid, even when it is vastly lower than any other salary review company.
    lots of forced "additional responsibility", they will add tasks and projects onto your workload requiring you to work 12+ hour shifts to complete and working weekends along with your normal work week is just expected.


  4. "There are quirks, but overall it's a good career"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director
    Current Employee - Director
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at First Data full-time (More than 10 years)

    Pros

    First Data does a really good job at hiring and selecting middle management candidates and encourages constant learning and development, everyone has access to a very large database of E-learning and reading material via the online mega reference tool (First Data University) and there are yearly leadership training sessions geared at re-emphasizing the leadership creed and leadership expectations. Co-workers are extremely nice and everyone looks out for each other similar to a family.

    Cons

    Everyone works really hard with the anticipation that "meritocracy" will get you the recognition or financial reward merited with good performance and year after year you are advised that you are a meets expectation because either you are the highest in your pay scale or others in your team are too low so the money went to them or the worst thing to hear "thanks for all your hard work...while I would've liked to give you an exceeds...I couldn't because xyz"...

    Advice to Management

    For years we've been hearing about meritocracy, it's time the organization REALLY start to recognize the people who make it happen each and every day not just with the internal reward system, but with bonuses, spot bonuses and promotional increases (not just at end of year, but maybe mid year), giving those who really do a good job a better sense of how they are appreciated.


  5. "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - DCS in Chandler, AZ
    Current Employee - DCS in Chandler, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at First Data full-time (More than 5 years)

    Pros

    Good compensation, great work environment

    Cons

    None that i can think of


  6. Helpful (1)

    "Good while it lasted"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Trainer in Atlanta, GA
    Former Employee - Trainer in Atlanta, GA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at First Data full-time (More than 3 years)

    Pros

    First Data is a good company with good strong executive management.

    Cons

    Willing to lay off employees when changes are made instead of trying to find another position for them.

    Advice to Management

    Improve customer service.


  7. "Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Program Analyst in Omaha, NE
    Current Employee - Program Analyst in Omaha, NE
    Neutral Outlook
    Approves of CEO

    I have been working at First Data full-time (More than a year)

    Pros

    Constantly working to improve the organization
    Opportunities for growth
    Fair compensation

    Cons

    Slow to adapt to new technology despite being a technology company
    ADP

  8. "Its okay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support Representative in Hagerstown, MD
    Current Employee - Technical Support Representative in Hagerstown, MD
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at First Data (Less than a year)

    Pros

    work alot of overtime
    unapproved / unpaid time off when phones aren't busy

    Cons

    management favoritism
    micro manages
    crappy schedules
    decent pay but could be better for what is dealt with

    Advice to Management

    Get cameras in the call center floor


  9. Helpful (1)

    "Acct. MGR."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in Atlanta, GA
    Current Employee - Account Manager in Atlanta, GA
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at First Data full-time (More than 3 years)

    Pros

    Lots of exposure to learn

    Cons

    Constant layoffs, greedy shareholders, bad benefits

    Advice to Management

    More direction and better pay


  10. Helpful (29)

    "Time to get out"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Omaha, NE
    Current Employee - Anonymous Employee in Omaha, NE
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at First Data full-time (More than 3 years)

    Pros

    Great place to start a career in IT. I learned a lot while I was here.

    Cons

    I think senior management is full of arrogant morons. They have no idea what is going on in the company. Things break down pretty rapidly above the director level. There are also lots of people here that get paid ridiculous amounts of money despite having zero capability to fulfill their roll. Many people have decided to leave this company for better opportunities.

    Advice to Management

    Pull your giant heads out of your butts.