First Data Reviews | Glassdoor

First Data Reviews

Updated July 19, 2018
2,207 reviews

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2.9
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First Data Chairman and Chief Executive Officer Frank Bisignano
Frank Bisignano
990 Ratings

2,207 Employee Reviews

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Pros
Cons
  • "No 401k match, although there is an employee stock purchase plan that is reasonably attractive" (in 115 reviews)

  • "Work/Life balance compromised at times" (in 69 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (4)

    "Business/Systems Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Business Systems Consultant in Jersey City, NJ
    Current Employee - Senior Business Systems Consultant in Jersey City, NJ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at First Data full-time (More than 10 years)

    Pros

    Provides opportunity to grow and establish a firm basis in all aspects of a job. Most managers accept and appreciate self-starters and allow for autonomy.

    Cons

    Not much that I would say that's a con as it relates to First data - I've always found the organization to be respectful and attentive to its employees.


  2. Helpful (1)

    "Sr. Processing Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Processing Specialist in Marietta, GA
    Current Employee - Senior Processing Specialist in Marietta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at First Data full-time (Less than a year)

    Pros

    Love working for this company. Worked for them prior & am a rehire. Good team spirit, family oriented company, very professional & very nice atmosphere. I love working here & loved working for them before. I recommend this company to anyone! Great company to work for. I have no problems, lots of work, lots of growth potential. They are interested in furthering your career & helping you get promoted from within. They offer so many great benefits & we have use of a First Data University, to help us learn more skills. Here I feel Valuable. Top Notch company!!!!! I've received alot of Awards at this Company already!!

    Cons

    There is nothing I have a problem with here.

  3. Helpful (319)

    "Anonymous former employee"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    The people at First Data are great! That's it, nothing else. Don't come to FD. Everyone is trying to get out.

    Cons

    Everything. Stay far away. They bring you here and then do everything to screw their employees. Cut all benefits, misrepresented stock opportunity to new hires - blatantly lied. No 401k match. No regard for employees - viewed as easily replaceable. Wouldn't know talent if it hit them in the face - and don't know how to develop and engage their talent. Lie to employees about everything and put a 'spin' on everything. No integrity, 0 ethics. The worst company I have ever worked for. Would never refer an enemy here. CEO is constantly devising new ways to take money from employees. What company pays more stock than cash to the majority of employees? First Data. CEO may have been good at Chase but why wasn't he next in line for CEO? He has no people skills and just doesn't give a hoot about employees. Too much more to list. Stay away.

    Advice to Management

    Your 'owner-associates' are not stupid - they see right through you. Do some research - if you want to increase the stock price, focus on your employees - there is a direct linkage there. Stop thinking you know everything and listen to the ideas of others. This isn't the 1980s... Your management skills need to progress and change with the times. FD is a good company, but you are bringing it down.


  4. "No training/No 401k"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    There are a lot a talented owner-associates.

    Cons

    Benefits seem to be going away.


  5. Helpful (3)

    "Project Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Atlanta, GA
    Former Employee - Anonymous Employee in Atlanta, GA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at First Data full-time (More than 10 years)

    Pros

    Great people dedicated to helping the customer and each other. Overall working with the customer base is awesome even though can be demanding.

    Cons

    No 401k match, no company cell even though team members support go live, lack of leadership at the top, zero transparency from leadership team. Too many layoffs of key players with those left expected to support clients and train new employees with high learning curve to support line of products.

    Advice to Management

    Be honest your employees are smart and know why numbers are good because of layoffs.


  6. "Quality Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Quality Analyst in Hagerstown, MD
    Former Employee - Quality Analyst in Hagerstown, MD
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at First Data full-time (More than a year)

    Pros

    Overtime available, benefits, once employed you can apply to other positions

    Cons

    Lack of communication, hard to start in a position other than customer service, have to work in position for 1 year before advancing to another title

    Advice to Management

    Better communication to employees


  7. Helpful (7)

    "Great People - Horrible Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Omaha, NE
    Current Employee - Anonymous Employee in Omaha, NE
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at First Data full-time (More than 10 years)

    Pros

    The people you work with on a day to day basis are the best part of this company.

    Cons

    Lots of Rumors of this companies future that don't involve Omaha. No 401K match, sub standard health benefits.

    Advice to Management

    I think the best advice would be to be honest about the companies future.

  8. Helpful (7)

    "Sr IT Engineer Omaha"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Systems Engineer in Omaha, NE
    Current Employee - Senior Systems Engineer in Omaha, NE
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at First Data full-time (More than 5 years)

    Pros

    Salaries can be competitive if you're willing to leave and come back.

    Cons

    Critical infrastructure teams have been gutted and customers are seeing the production instability result.

    Outages are frequent and caused by tired over worked employees making mistakes. They're treading an incredibly thin line as tenure flees to greener pastures, some proprietary knowledge leaves every month that will never return. New employees are expected to be as knowledgeable as 10-15 year employees who's roles they're back filling (if the position is even back filled) and end up falling woefully short.

    Rumor mill speculates omaha site is being downsized with sale of AK buildings.

    60+ hour weeks are the expectation.

    Blame games are a common occurrence as a result of outages.

    Management are usually technical resources who were promoted and have no clue how to manage people. Expect to be treated like a robot.

    Advice to Management

    Take the huge bonuses while you ride this thing into the ground.


  9. Helpful (5)

    "Undermining, Depressed Wages, Overworked"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at First Data full-time (More than 10 years)

    Pros

    Best people and peers - you will make lifetime connections

    Cons

    Senior leaders are not trustworthy
    Years of depressed wages while top leader profit by the millions
    Expected to do more with less resources


  10. Helpful (2)

    "Good salaries"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at First Data full-time

    Pros

    They pay really well and you can advance

    Cons

    Layoffs and long hours


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