First Data Reviews | Glassdoor

First Data Reviews

Updated September 20, 2018
2,261 reviews

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2.9
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First Data Chairman and Chief Executive Officer Frank Bisignano
Frank Bisignano
1,016 Ratings

2,261 Employee Reviews

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Pros
Cons
  • "No 401k match, although there is an employee stock purchase plan that is reasonably attractive" (in 113 reviews)

  • "Work/Life balance compromised at times" (in 70 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (7)

    "Business/Systems Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Business Systems Consultant in Jersey City, NJ
    Current Employee - Senior Business Systems Consultant in Jersey City, NJ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at First Data full-time (More than 10 years)

    Pros

    Provides opportunity to grow and establish a firm basis in all aspects of a job. Most managers accept and appreciate self-starters and allow for autonomy.

    Cons

    Not much that I would say that's a con as it relates to First data - I've always found the organization to be respectful and attentive to its employees.


  2. "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    No opinion of CEO

    I worked at First Data full-time

    Pros

    Great environment and good place to work

    Cons

    Consolidating and laying off people.

  3. Helpful (326)

    "Anonymous former employee"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    The people at First Data are great! That's it, nothing else. Don't come to FD. Everyone is trying to get out.

    Cons

    Everything. Stay far away. They bring you here and then do everything to screw their employees. Cut all benefits, misrepresented stock opportunity to new hires - blatantly lied. No 401k match. No regard for employees - viewed as easily replaceable. Wouldn't know talent if it hit them in the face - and don't know how to develop and engage their talent. Lie to employees about everything and put a 'spin' on everything. No integrity, 0 ethics. The worst company I have ever worked for. Would never refer an enemy here. CEO is constantly devising new ways to take money from employees. What company pays more stock than cash to the majority of employees? First Data. CEO may have been good at Chase but why wasn't he next in line for CEO? He has no people skills and just doesn't give a hoot about employees. Too much more to list. Stay away.

    Advice to Management

    Your 'owner-associates' are not stupid - they see right through you. Do some research - if you want to increase the stock price, focus on your employees - there is a direct linkage there. Stop thinking you know everything and listen to the ideas of others. This isn't the 1980s... Your management skills need to progress and change with the times. FD is a good company, but you are bringing it down.


  4. Helpful (8)

    "VP Technology"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Rapid growth of company stock

    Cons

    Growth comes at the expense of people


  5. Helpful (1)

    "Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Management
    Current Employee - Management
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at First Data full-time (More than 3 years)

    Pros

    Company performance improvements is good

    Cons

    Not sure if this is a long term career option - too many layoffs and pay equity is a concern.

    Advice to Management

    Please and thank you goes a long way Frank.


  6. Helpful (2)

    "Intern (Seasonal)"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Approves of CEO

    Pros

    Fairly good pay, a fun innovation competition, get to hear speeches from executive leadership. They're going places for sure, but right now it's a little messy.

    Cons

    They're a bit of a mess...most full time employees I spoke with honestly seemed like they hated their jobs. Not to mention many interns got pulled from their internship to work in a warehouse for about two weeks.


  7. "Cross Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at First Data full-time

    Pros

    I made really good money.

    Cons

    Dismantled department in less than a year.

  8. "Sales Executive"

    StarStarStarStarStar
    Current Employee - Sales Executive in Lakeland, MN
    Current Employee - Sales Executive in Lakeland, MN
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at First Data full-time (More than a year)

    Pros

    Remote, lots of autonomy

    Cons

    Large company not easy to navigate

    Advice to Management

    401k match


  9. Helpful (5)

    "Out of Touch and out sync message"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Business Analyst in Hagerstown, MD
    Current Employee - Senior Business Analyst in Hagerstown, MD
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at First Data full-time (More than 10 years)

    Pros

    Great Co workers, diversity is welcomed and encouraged. More opportunities for those just coming in.

    Cons

    There is a disconnect between Sr Mgmt and local Mgmt.
    We hear that we are a meritocracy and pay for performance, yet there is still a lot of office politics and popularity cliques.
    A lot of time and energy wasted on initiatives that fall short of the goal line. If you work in a shop the does not generate revenue expect to be tasked to work with processes held together with bandaid, duct tape, glue and prayers.
    Less opportunity to move or grow with length of service. 10+ years is not a good thing but often feels like a target

    Advice to Management

    We need to get into the new millennium and update the systems we use. Not new desks and laptops, but the core backbones. After decades of acquiring business we need to get better at integrating and sun setting.

    Sr. Leadership and Management has to get on the same page. Deliver a clear direction and fulfill on their commitment. I will work harder and longer but ask that we get some priority on fixing the problems so that we work more efficient.


  10. Helpful (5)

    "So so"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Atlanta, GA
    Former Employee - Anonymous Employee in Atlanta, GA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at First Data full-time (More than 8 years)

    Pros

    A steady paycheck. You will get recognized if you work for a good manager.

    Cons

    Upper management doesn't value their employees. I can understand trimming the fat but they cut off limbs on a regular basis.

    Advice to Management

    Employees are your best resource. Treat them like it.


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