First Data Reviews | Glassdoor

First Data Reviews

Updated October 9, 2017
374 reviews

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First Data Chairman and Chief Executive Officer Frank Bisignano
Frank Bisignano
166 Ratings

374 Employee Reviews

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Pros
Cons
  • There is no 401k match since the CEO doesn't think it's necessary since he doesn't get it (in 100 reviews)

  • If you let it - work/ life balance can a challenge (in 56 reviews)

More Pros and Cons

  1. Helpful (3)

    "Meh"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Process Specialist in Omaha, NE
    Former Employee - Senior Process Specialist in Omaha, NE
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at First Data full-time (More than 3 years)

    Pros

    My position was allowed flex time.

    Cons

    Made every one feel disposable.

    Advice to Management

    Take more interest in developing talent.


  2. Helpful (5)

    "Cog in the wheel"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at First Data full-time (More than 3 years)

    Pros

    Company appears to have stabilized a bit in recent months

    Cons

    Company has no soul or personality. Each day felt like a cog in a wheel- like a hamster running in circles. Corporate strategy and marketing were very weak.

    Advice to Management

    Benefits are very weak in comparison to competitors. Build a culture and a team that employees can be proud of.

  3. Helpful (6)

    "First Data Experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at First Data full-time

    Pros

    Steady Pay Check Consistent Pay

    Cons

    Low Pay (Compared to industry standards), Poor career advancement support, Poor training structure, poor work environment, no employee satisfaction survey or initiative

    Advice to Management

    Correct the following - Low Pay (Compared to industry standards), Poor career advancement support, Poor training structure, poor work environment, no employee satisfaction survey or initiative


  4. Helpful (6)

    "Do Not Plan a Career"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Command Center Operations Technician in Omaha, NE
    Former Employee - Command Center Operations Technician in Omaha, NE
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at First Data full-time (More than 5 years)

    Pros

    Benefits, decent pay, within living distance.

    Cons

    Lack of Training, outsourcing of jobs, stressful.

    Advice to Management

    Please create a training curriculum for what you want your employees to know, and assign designated trainers to teach what needs to be learned.


  5. Helpful (41)

    "Let's be real - Objective review from prior employee above the Director level"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Executive Management
    Former Employee - Executive Management
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at First Data full-time (More than 10 years)

    Pros

    People with knowledge of the business 'within the ranks', who care about what they do and the success of the business. Pay is above average at some levels, particularly in the VP and above roles. Hard to lose money in this business, as First Data is in the middle of a lot of commerce! A few very intelligent, but introverted EVPs -- the President is very intelligent, but they don't openly rally the employees themselves. Going back to an acquisition growth strategy has worked in the past, it's about time they've gone back to what works, even if it's not an innovative strategy.

    You will find many great people, who will become long time friends, and essentially family -- mostly in the Omaha, Hagerstown, Denver, Atlanta, and UK areas.

    Cons

    While pay is good to great in some roles, the benefits are below average. Bonuses shrink every year, as they'll generally fund <90% of the bonus pool, and that then becomes the new target for the following years -- slowly reducing overall variable compensation year over year for 85% of the employees. There are exceptions, as some top performers do get 100% or more of their bonus, but there's a limited quota of these ratings. An old school 'get rid of the bottom 10% each year' philosophy is in play. It's not manage up or manage out -- it's just manage out. The severance policy has also been severely cut over the years, but they still want you to leave on your own to avoid that expense.

    There are a lot of community programs that are in place, more for the optics (LGBT, Veterans, Millennials, etc), but anyone and everyone is just a warm body - no real desire or effort to keep employees who fit in these groups. If you are in one of these groups, expect to be exploited to the fullest capacity to the company's benefit, not yours. Had a LGBT friend who kept to himself but was essentially forced to be open in the company as gay, internally on the employee website. He has since left. No one would dare to go against Executive Management's will, for fear of their job.

    If you are a legacy First Data person, hired 3+ years ago, you are considered to be what the 'problem' with the company is. You are considered to be three levels below that of the intelligence that a NYC employee can bring. From what I observed, they may be somewhat intelligent in a narrow subject, but lack the broad experience and vision that many of the legacy leadership had. Unfortunately, they pushed out a lot of the top talent, specifically the 'get things done' talent at all levels that the clients adored compared to the competitors, and now the MO is to BS their way through why things aren't getting improved from the prior year. Lots of busy work, little in the way of true improvements from prior years. Slowly chugging away, but always getting further behind due to their 'budgets remain flat or cut' mantra.

    'Leadership' is lacking, as its more just highly paid management rolling down duties of what 'leaders' should do. There is no desire by many of the executive management to be accountable or look inwardly. If some of them read the book "Extreme Ownership", they would disagree with the authors. If you are interested in a role there, and not in the Jersey City or NY office, ask when the last time the top executive leader paid a visit to that location. It will be similar for the SVP level as well.

    It is important to note that companies can pay for special access to Glassdoor, and influence what is being put here. First Data is one that pays for that access. You'll see spurts of great reviews, sometimes under their real titles, and sometimes not -- all to adjust the 'positivity' that this company truly lacks with this Executive Management group that ousted the last. Not all Executive leadership is bad, some have great hearts, some don't care. What is hilarious is when there was a large focus on what was being posted on Glass Door, as well as internal surveys, when folks criticized 'Senior Management', it was interpreted by the Executive leadership (SVPs and EVPs) as the VP level that was the problem, not them themselves. I assure you that it was not the VP or Director level that was being criticized.

    With this latest Executive Leadership team, it's been, or coming on, 3 years of limited growth. Many SVPs make more than the previous EVPs before their reign, but yet their programs are much smaller than what the previous regime had. They are finally going back to what First Data did for growth -- acquisitions. So much for being better than the previous regimes who relied on this same growth strategy.

    This is a great company, despite the tactics used to squeeze as much money out for the Executive Leadership as they can. It shouldn't be a surprise, as it happens at a lot of NYC based firms -- just disappointing a great midwest founded company with great midwest folks got sucked up and bled dry by the NY banking industry. It will be great again, when they realize the costs to have a Jersey City and NYC base of operations is cost prohibitive, and this regime moves on to the next company to get rich from.

    Advice to Management

    I personally know that advice to Management is disregarded, especially from what they would say is by a supposed disgruntled ex-employee. For the sake of all my friends and family still there, please 'demonstrate' that you actually care about them. At one time, the employee was seen as the #1 asset. Bring that back, and you'll see more commitment and productivity from the 'legacy' folks you quickly dismiss.


  6. Helpful (5)

    "Not worth the headache or stress"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at First Data full-time

    Pros

    Good co-workers.
    Good benefits
    Good training on product

    Cons

    Favouritism.
    No challenges
    No room for growth base on actual talent


  7. Helpful (6)

    "Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Analyst in Atlanta, GA
    Current Employee - Analyst in Atlanta, GA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at First Data full-time (More than a year)

    Pros

    Lots of room for improvement within the company. A lot of outdated and manual systems and processess.

    Cons

    Some, not all, teams are hostile in nature. If you don't drink the kool aid you won't be successful

    Advice to Management

    address the real issues

  8. Helpful (5)

    "Not very positive for lower staff"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at First Data full-time (Less than a year)

    Pros

    A public Company and longevity.

    Cons

    Way too top heavy and Executive board doesn't care about it's people

    Advice to Management

    Invest in your staff


  9. Helpful (7)

    "A lack of connection dims potential"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Owner Associate
    Current Employee - Owner Associate
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I have been working at First Data full-time (More than 8 years)

    Pros

    There is so much potential for First Data to be a success story
    Solid Fintech and Operational expertise within the ranks
    Learning Environment - every day is a new opportunity to gain knowledge
    Pay is in line with Industry
    Brand Recognition - Increased focus on getting both the First Data and Clover into mainstream
    Shift from transaction provider to commerce solution support is great
    CEO is brilliant but his ability to shine is dimmed by is inability to connect with or motivate his workforce

    Cons

    General lack of appreciation put forth by Executive Management
    It's exhausting worrying about losing your job, Random expense exercises ( usually Q4 )
    Lack of trust - Big Brother is watching, work loads are extreme - it's difficult to stay motivated when everyone's on edge and tired.
    Strong established clicks diminish the efforts to build out diversity teams by squashing ideas that don't come from them.
    Work environment not on par with other technology companies. Hidden Clunkiness

    Advice to Management

    Step back, listen and demonstrate genuine concern, pick up the phone and say thank you, make the rounds and visit the different locations, be visible and present
    Put forth the effort to understand why there's a high lack of trust between staff and management and work on making it better.


  10. Helpful (5)

    "Lacking much to be such a huge part of the payments industry"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Atlanta, GA
    Former Employee - Anonymous Employee in Atlanta, GA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at First Data full-time (Less than a year)

    Pros

    Location, people are friendly

    Cons

    pay, growth, mismanagement, outdated systems, no accountability from dept to dept

    Advice to Management

    Pay your employees what theyre worth


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