First Data Reviews | Glassdoor

First Data Reviews

Updated March 23, 2017
324 reviews

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2.0
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First Data Chairman and Chief Executive Officer Frank Bisignano
Frank Bisignano
134 Ratings

324 Employee Reviews

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Pros
  • Depending on your manager work/life balance is good (in 55 reviews)

  • Work from home, cell phone, laptop and tablet provided (in 39 reviews)

Cons
  • No 401k match and bad insurance (in 87 reviews)

  • If you let it - work/ life balance can a challenge (in 47 reviews)

More Pros and Cons

  1. Helpful (1)

    "Don't do it"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at First Data full-time

    Pros

    Good training program. But every man for himself

    Cons

    No work personal life and they will drop you in a dime. No 401k match


  2. Helpful (1)

    "Good Benefits - Cog in the machine"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Good compensation and benefits packages

    Cons

    Employees are all numbers, and cogs in the machine.


  3. Helpful (6)

    "Great people, horrible company."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Greenwood Village, CO
    Current Employee - Anonymous Employee in Greenwood Village, CO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at First Data full-time (More than 3 years)

    Pros

    I love the people I work with. Dedicated and talented.

    Cons

    CEO expects everyone to be a sales person and push First Data products, but the support sucks. The company website recently FEATURED a story about an employee who was at a small business having problems with a product. They reported it to support, but it took THREE DAYS for support to respond. If support is that slow, it's nothing to brag about for a product that is also over priced compared to competition.

    There is also an over emphasis on paperwork and process. EVERYONE thinks they need to review EVERYTHING and make their comments. You spend more time pushing paper than actually getting something done.

    Work-life balance is non-existent particularly for Managers. Working 14 hour days is not unheard of and checking email 7 days a week is common, even when you are on vacation.

    Benefits are abysmal. Insurance is expensive. There is no 401k match since the CEO doesn't think it's necessary since he doesn't get it. If we made his salary, we wouldn't need it either..

    The company is massively top heavy. My last count, there were over 70 vice presidents. They give out Director titles like candy. There are more managers and directors in my group than there are regular employees.

    WAY too many meetings. It's a Dilbert joke, but we literally have meetings to plan the planning meetings. We have 3 meetings to plan what we're going to say in a status meeting. What's sad is that management thinks this is all normal.

    If you want to keep your sanity, stay away.

    Advice to Management

    Great people are a waste if you don't let them do their job. And they can't do their job if they're constantly in meetings or making inconsequential updates to documents just because someone else has to review/comment just to justify their job.


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  5. Helpful (4)

    "Used to be a Good Place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Vice President - Technology in Atlanta, GA
    Current Employee - Vice President - Technology in Atlanta, GA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at First Data full-time (More than 10 years)

    Pros

    Great employees who are the back bone of the company.

    Cons

    New management. Low raises and bonus. Benefits are non existent.

    Advice to Management

    Learn to appreciate your employees more.


  6. Helpful (8)

    "Glad I left."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Employee in Omaha, NE
    Former Employee - IT Employee in Omaha, NE
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at First Data full-time (More than 8 years)

    Pros

    Great people to work with. Tuition reimbursement is good.

    Cons

    The culture is horrible from the top down. Bad work/family balance. Expected to work 50+ hours as a salaried employee. Don't care what your career wishes are. Layoffs are frequent. They get rid of talented people with a lot of knowledge because they do not believe in working from home opportunities.

    Advice to Management

    Start treating your employees like they actually matter. Bring back 401k matching and matching donations to non-profits.


  7. Helpful (6)

    "A less learned......"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Analyst in Atlanta, GA
    Former Employee - Business Analyst in Atlanta, GA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at First Data full-time (More than a year)

    Pros

    Some of the people...hard workers. Great employee resource groups.

    Cons

    Work life balance is a joke!!! They only believe productivity is based on being in the office at a desk....lol. I have seen people in the office but never complete a task or was productive. GET REAL.....your office is over crowded and now the desk are cut down to half the size to squeeze more workers in the building!!!

    Advice to Management

    Offer work from home/telecommuting options.


  8. Helpful (1)

    "IT Director"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Omaha, NE
    Current Employee - Anonymous Employee in Omaha, NE
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at First Data full-time (More than 10 years)

    Pros

    Flexible hours, good people, good pay

    Cons

    poor benefits, lack of opportunity to advance into Sr. managment

    Advice to Management

    take care of the talent there instead of replacing them with former co-workers.


  9. Helpful (3)

    "senior processing specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Operations Specialist in Newark, DE
    Current Employee - Senior Operations Specialist in Newark, DE
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at First Data full-time (More than 3 years)

    Pros

    paid maternity leave is good

    Cons

    work life balance
    poor management
    unprofessional staff


  10. Helpful (8)

    "Great people, disappointing company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at First Data full-time

    Pros

    Talented and friendly colleagues, reasonable pay

    Cons

    Overall lack of interest in the well-being and development of their employees, horrible benefits and very little PTO allocation, no 401K match, poor stock options, overcrowded office space (Atlanta office), employees have to work in the office (no work from home option), low opportunities for promotion, little engagement from upper management and the executive team, extreme focus on cost cutting

    Advice to Management

    Upper management needs to realize that they have a very talented group of individuals working in the organization and they need to show a very basic level of interest in the well-being and development of these individuals. There has been extreme cost cutting resulting in closure of offices, lay off campaigns, and the reduction of all business expenses overall. This has left First Data a shell of its former self, with poor employee development and growth opportunities, horrible benefits with very little PTO available, and has resulted in a mass migration of talented employees out of the organization. I would not recommend this company to any candidates looking to work in the fin-tech industry based on these factors.


  11. Helpful (10)

    "Look elsewhere for employment"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in Atlanta, GA
    Current Employee - Director in Atlanta, GA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at First Data full-time

    Pros

    Some very talented and good people work here though many have resigned over the last few years. There is opportunity to move up fast due to the high rate of turnover.

    Cons

    1st, please be aware of review dates. Management has asked many times for people to leave positive reviews, and sent out due dates to do so, in hopes of increasing the level of stars and attracting talent. The company culture is one based on fear and overworking employees. The majority of managers are not leaders and most everyone is running scared that their head is on the chopping block. Having been exposed over the years to many departments, morale is the lowest it has ever been and most are looking to jump ship asap. Pay is lower than industry standards especially considering the culture and work load. The sales culture lacks true concern for the client and drives the wrong behavior. The sales organization lacks morals and integrity. HR does nothing to support employees and senior management seems to be allowed to treat individuals poorly with zero consequences even when reports have been filed. It is currently a CYA enviroment where very few will stand up for anything. Benefits are quite sad compared to industry standards.

    Advice to Management

    The days of "you should be grateful to have a job" has passed especially in certain cities. The culture is in desperate need of an overhaul. One that is for the people. If you treat your people well, they will do the same to the client. Realize that your margins will continue to diminish and attrition of clients will accelerate until you fix the sales organization and the way they do business. If someone is known to lack integrity, morals, and is a walking HR issue... remove them from the organization. Do not reward them with promotions and awards for doing wrong. Inject confidence into your sales culture by removing management of all levels who do not drive the correct client centric behavior.



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