First Data Reviews | Glassdoor

First Data Reviews

Updated June 26, 2017
438 reviews

Filter

Filter


3.0
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
First Data Chairman and Chief Executive Officer Frank Bisignano
Frank Bisignano
144 Ratings

438 Employee Reviews

Sort: Popular Rating Date

Pros
  • Good company for work life balance (in 61 reviews)

  • Good work from home arrangement (in 41 reviews)

Cons
More Pros and Cons

  1. Helpful (23)

    "The people are GREAT but..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Business Analyst in Denver, CO
    Former Employee - Senior Business Analyst in Denver, CO
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at First Data full-time (More than 10 years)

    Pros

    Over my 11 years there, I worked with so many wonderful people across the company. Most everyone was eager to help and provide info you needed - definitely a strong sense of team work! I can't say enough about the people, especially in the Denver office.

    Cons

    Direction of the new CEO and his treatment of employees ruined it. Was quite verbal that employees were not valuable (I hope that message has changed over the past couple of years).


  2. Helpful (1)

    "Does not support REMITCO"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Columbus, GA
    Current Employee - Anonymous Employee in Columbus, GA
    Doesn't Recommend
    Disapproves of CEO

    I have been working at First Data full-time (More than 10 years)

    Pros

    Great benefits, stocks, decent pay.

    Cons

    Lockbox processing not a priority for CEO. Letting go key people no new business only supports the technology side of Firstdata not REMITCO at all.

    Advice to Management

    Find new jobs

  3. "Production Operator II"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Production Machine Operator in Omaha, NE
    Current Employee - Production Machine Operator in Omaha, NE
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at First Data full-time (More than 10 years)

    Pros

    Good company to work for.

    Cons

    Not knowing if you're going to get laid off or not. Unpredictable.


  4. Helpful (1)

    "A great company to work for, getting better all the time"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Consultant in Denver, CO
    Former Employee - Business Consultant in Denver, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at First Data full-time (More than 3 years)

    Pros

    A great company with a long track record in payments. Clover is a very good platfroms and works well in the SMB space. Frank was an excellent CEO and was always communicating with the base. I enjoyed my time with First Data. Great Veterans program and the benefits were good.

    Cons

    Very high turn-over on Sales Directors and VP's. Training was limited and access to it was up to the BC to find. Relevant demos and samples helped however they came very long after a product rolled out. Some challenges in getting deals approved, anything over 1M in annual processing was slow.

    Advice to Management

    Continue building on the "One First Data" model. The best technology in the hands of people selling it creates a better experience for your sales teams and merchants. Allow BC's the opportunity to cultivate their sales relationships in the field. "Genuine Concern" must extend beyond getting the deal signed and should be encouraged throught the BC's relationship both to the banks and the merchants they sign. Thank you First Data for an amazing opportunity to be a part of your organization.


  5. "IT Director"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Director in Atlanta, GA
    Current Employee - IT Director in Atlanta, GA

    I have been working at First Data full-time (More than 10 years)

    Pros

    Innovative approach to client solutions. Opportunities to learn about a variety of payment technologies and systems. Equity sharing with all employees.

    Cons

    Currently no 401K match policy.


  6. "Great Place to Work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Information Security Analyst in Melville, NY
    Former Employee - Information Security Analyst in Melville, NY
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at First Data full-time (Less than a year)

    Pros

    Excellent training offered by members of the Information Security Team.

    Cons

    Time frame to complete projects could be pretty harsh at times.


  7. Helpful (1)

    "It's a job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant in Atlanta, GA
    Current Employee - Assistant in Atlanta, GA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at First Data full-time (More than a year)

    Pros

    My manager, my manager, my manager.

    Cons

    Lack of accountability, lack of team environment.

  8. "Extended contractor"

    Star Star Star Star Star
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - IT Operations Technician I in Omaha, NE
    Current Contractor - IT Operations Technician I in Omaha, NE

    I have been working at First Data as a contractor (Less than a year)

    Pros

    Friendly environment/atmosphere, always willing to teach.

    Cons

    Upper management does not seem to be very aware of staffing needs.


  9. Helpful (20)

    "A Fortune 500 Company without the Fortune 500 Benefits"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in Miami, FL
    Current Employee - Account Manager in Miami, FL
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at First Data full-time (More than 10 years)

    Pros

    It's close to home, I like my current team, and they have a "bring your best self" to work philosophy which I find incredible inclusive and unusually understanding.

    The con to this statement is below - but on the PRO side, they do generally try to fill open positions internally.

    Cons

    I really miss the 401K match. While I appreciate the stock being added, and... "yay" for being unavailable for immediate use like my bonus (which isn't even a full paycheck)... that 401K is driving some of my peers to look externally.

    Also, if you're trying to post in from the outside- even as a coveted military person... don't hold your breath. I have extremely qualified friends who have been on dozens of interviews and never get call backs.

    Meanwhile, most departments are several staff members short and are being asked to increase our average work week to make up the difference.. long term.

    Advice to Management

    Just a general comment, which is that most professional management level employees don't need micro-management on how many "in office" hours we work. We're salary, and some weeks we might work 75 hours, and others 40. We don't need a 50 hour "minimum" work week to be mandated. Take care of those who aren't getting their work done, rather than enforcing a salaried minimum hour work week.


  10. Helpful (1)

    "Average job , good co-workers"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Service Specialist in Omaha, NE
    Current Employee - Client Service Specialist in Omaha, NE
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at First Data (More than 3 years)

    Pros

    Good team environment with a willingness to help co-workers, good environment with emphasis on client care without micromanagement. Ability to grow to move into a roll which is a better fit for the individual.

    Cons

    Sometimes under staffed, difficult to keep up with work load when c-workers are not replaced which makes for low moral

    Advice to Management

    Backfill empty positions, happier workers are more productive


Showing 438 of 1,755 reviews
Reset Filters