First Data Reviews | Glassdoor

First Data Reviews

Updated July 17, 2017
1,712 reviews

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1,712 Employee Reviews

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Pros
  • Good company for work life balance (in 61 reviews)

  • Good work from home arrangement (in 41 reviews)

Cons
More Pros and Cons

  1. Helpful (1)

    "Average job , good co-workers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Service Specialist in Omaha, NE
    Current Employee - Client Service Specialist in Omaha, NE
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at First Data (More than 3 years)

    Pros

    Good team environment with a willingness to help co-workers, good environment with emphasis on client care without micromanagement. Ability to grow to move into a roll which is a better fit for the individual.

    Cons

    Sometimes under staffed, difficult to keep up with work load when c-workers are not replaced which makes for low moral

    Advice to Management

    Backfill empty positions, happier workers are more productive


  2. Helpful (3)

    "Join with eyes wide open"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Vice President Product in Atlanta, GA
    Current Employee - Vice President Product in Atlanta, GA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at First Data full-time (More than 3 years)

    Pros

    nice people and some very knowledgeable people

    Cons

    too much fat & way too many politics - can't get anything done. so focused on short term cost savings they aren't investing for the future - including the employees

    Advice to Management

    starts with the leadership at the MC Top level - they are incentivized to focus on short term wall street guidance and therefore decisions about investments, strategic long term vision (there is no vision actually) is all lip service. My best advice is pick the most critical investments and kill all the other pet projects - it will give you focus on the path for next 3-5 years. Too many folks with hands tied at First Data in senior positions taking space and money on things the MC will never take forward. Time for a technology/product President to come in.

  3. "Great first job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Analyst in Atlanta, GA
    Current Employee - Business Analyst in Atlanta, GA
    Positive Outlook
    Approves of CEO

    I have been working at First Data full-time (More than a year)

    Pros

    Good experiences, good work life balance, the company is on its way up and improving everyday. Growth dependent on employee making their own growth and development.

    Cons

    Large company with teams not all on the same page. Some move fast and looking to improve while others want to remain doing everything as it was always done.


  4. "Great culture with great people"

    StarStarStarStarStar
    Former Employee - Anonymous Employee in Jersey City, NJ
    Former Employee - Anonymous Employee in Jersey City, NJ

    Pros

    I worked for around a year with First Data Corporation. I had a great experience working with First Data. The team members were collaborative with which I had learned a lot of things.

    Cons

    Heavy workload so absences affected everyone.


  5. Helpful (7)

    "Do not bother to even apply!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Supervisor in Coral Springs, FL
    Former Employee - Supervisor in Coral Springs, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at First Data full-time (More than 3 years)

    Pros

    Established solid relationships, good friendships

    Cons

    Where to begin. HR, horrible...Never raise up any issues even if it has to do with doing the right thing...see something, say something?? FRANK B...Shame on your Senior management staff....Open your eyes!

    Advice to Management

    Do a better job at covering up what you are truly all about. Saw right thru you.


  6. Helpful (1)

    "Sr. Recruiter"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Recruiter in Omaha, NE
    Current Employee - Senior Recruiter in Omaha, NE
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at First Data full-time (Less than a year)

    Pros

    Good company for work life balance

    Cons

    Doesn't match 401K but does offer stock option/rewards to OA's

    Advice to Management

    None at this time.


  7. Helpful (2)

    "Depends on Work Environment you're looking for...."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Wilmington, DE
    Former Employee - Anonymous Employee in Wilmington, DE
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at First Data full-time (More than 5 years)

    Pros

    Great work-life balance (somewhat) and co-workers.

    Cons

    I worked with a few departments within First Data. Starting out in the ATM Control Center. Some management in that department had employees as friends and would share confidential information. Not all the managers in that department, however. I enjoyed most of the people I worked with there, but would NOT recommend this department to my worst enemy.

    When moving on to another department, First Data tends to hire from within. Which is great! But they underpay their internal transfers. Some departments could also do with a better training process.

    Personal time off was taken away. Used to have 64 hours, 24 was given back as holidays (MLK Day, Pres Day, and Veterans day), but 48 hours were taken away. 401k match is no longer there. Stock options are given instead. But, you are not eligible to receive them for 3 years after they are given to you in your annual bonus.

    Advice to Management

    Keep personal and business relations separate. Do not share information about other employees with their co-workers, who happen to be friends with management.

  8. Helpful (22)

    "Horrible Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Finance Analyst in Denver, CO
    Former Employee - Senior Finance Analyst in Denver, CO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at First Data full-time (More than 10 years)

    Pros

    I met a lot of wonderful people during my time, all of whom I would do anything for.

    Cons

    It used to be a great company to work for, but with the new CEO, it's all about lining his pockets and those of his buddies. Plain and simple, they don't care about their employees or their clients.

    Advice to Management

    Enjoy your million dollar salaries at the expense of the hard working individuals who make the company run on a daily basis.


  9. Helpful (1)

    "Director supplier operations"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director in Atlanta, GA
    Former Employee - Director in Atlanta, GA
    Neutral Outlook
    Approves of CEO

    I worked at First Data (More than 10 years)

    Pros

    Highly skilled and studied teams

    Cons

    Frank is excellent CEO and overall leader.

    Advice to Management

    Hire well.


  10. Helpful (5)

    "No comments"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Atlanta, GA
    Current Employee - Anonymous Employee in Atlanta, GA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at First Data full-time (More than 3 years)

    Pros

    Cant think of any pros.

    Cons

    Low pay grades, small minded people - they bother more about gossip/ stories rather than work. Bad work culture. Lack of respect for each other.

    Advice to Management

    Please learn to value your people. Treat them well.


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