First Databank Reviews in South San Francisco, CA | Glassdoor

First Databank South San Francisco Reviews

9 reviews

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South San Francisco, CA

3.2
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Chuck Tuchinda, MD, MBA
1 Rating

9 Employee Reviews

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  1. "FDB is a leader driving change, innovation & interoperability focused on the medication and medical device domains."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in South San Francisco, CA
    Current Employee - Anonymous Employee in South San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at First Databank full-time (More than 10 years)

    Pros

    Exciting to be involved in a very fast pace, unconventional medical field that affects millions of people. Medication-related content is ever changing and becoming more complex with our newer pharmacogenomics knowledge.

    Cons

    Difficult sometimes to influence system vendor deployments due to their implementation choices and the difficulties they have with upgrades and change management.

    Advice to Management

    Keep up the innovation momentum..

    First Databank Response

    Sep 23, 2016 – President

    Thank you for your review. I'm glad that you are having a good experience here. We do plan to keep up the innovation momentum. Any ideas you have for new and exciting solutions to market challenges... More


  2. Helpful (3)

    "Dysfunctional"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in South San Francisco, CA
    Former Employee - Anonymous Employee in South San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at First Databank full-time

    Pros

    The compensation is not bad.

    Cons

    Management is dysfunctional. They have no idea what the employees actually do. They only care about the bottom line.

    First Databank Response

    Sep 23, 2016 – President

    I'm sorry to hear that you didn't have a good experience working here. Best of luck in what's next for you. -Chuck

  3. Helpful (1)

    "Noisy open-office layout"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in South San Francisco, CA
    Current Employee - Anonymous Employee in South San Francisco, CA
    Neutral Outlook
    No opinion of CEO

    I have been working at First Databank full-time

    Pros

    The work is worthwhile. It's interesting and challenging.

    Cons

    The open-office layout does not block any noise, and unfortunately a lot of people are not considerate about the noise they make. The company stocks earplugs in the supply room, but they don't help.

    Advice to Management

    It would help to have real cubicles, more conference rooms, and more space. Or you could give employees training in how to work in this kind of environment without causing disruptions.

    First Databank Response

    Sep 23, 2016 – President

    Thank you for your feedback. We take the content of these replies seriously and will evaluate your input to improve. The intention of the open floor plan in the South San Francisco office is to... More


  4. Helpful (1)

    "Great co-workers; benefits and compensation need a boost"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in South San Francisco, CA
    Current Employee - Anonymous Employee in South San Francisco, CA
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    The people are smart and most have great personalities. The work environment is good with 1-day of remote work possible after 1 year of employment. I love my team and most of the managers are just wonderful, transparent, cool and caring people. The work can be rewarding. Most new hires are parents looking for a better work/life balance that are OK with the benefits and salary cut to have daytime hours.

    Cons

    Every hour is counted and it feels like "big brother" is always watching.
    Some standard benefits that one would expect for a company that has quarterly meetings talking about how profitable we are (no paid maternity/paternity leave outside of state support, 10-20% below average starting salaries compared to other bay area companies, no bonuses, pension program ended for new hires, health insurance premiums are very high compared to similar positions in the bay area). Nothing is in place to retain employees like other local companies have (6-week sabbaticals after 6 years). There appear to be no opportunities to advance or to be promoted in the next 10 years.

    Advice to Management

    Consider looking at the benefits package and compensation offered and compare it to other companies in the area. We need to be more competitive to retain the talent hired. Show that you trust your employees and relax remote work standards; this will make employees so much happier. Also, most of us work longer hours more efficiently remotely, so the company may gain productivity.

    First Databank Response

    Sep 23, 2016 – President

    Thank you for your thoughtful review. We certainly appreciate the feedback. I am glad to hear that you are enjoying the work-life balance that FDB provides. Our people and our culture are some of our... More


  5. Helpful (3)

    "Favorites"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in South San Francisco, CA
    Current Employee - Anonymous Employee in South San Francisco, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at First Databank full-time (More than 5 years)

    Pros

    Holiday pay, monthly luncheon, Holiday celebrations, some of the employees and some of the supervisors are great to work with. Pay is pretty decent.

    Cons

    There is favoritism in most departments.
    If they don't like you your life here will be very hard.
    You are not given a lot of chances.
    They can fire you without warning.
    Most departments there is no moving up, even if there are I, II, III levels they all do the same jobs the title is only given after years of being here (unless you have a good manager who values the merits that an employee has shown).
    Difficult to speak with management, they only want to hear that you admit you have done wrong.
    Turn over rate has gone up.
    Moral has gone down.
    Inconsistencies on policies/procedures.

    Advice to Management

    Don't just go with what your higher up is telling you, investigate first then figure out the next steps.

    First Databank Response

    Sep 23, 2016 – President

    I'm sorry you felt this way about your experience at FDB. We work hard to ensure that there's no favoritism and that people are measured fairly based on their effort and results. Our company's... More


  6. Helpful (1)

    "Very happy at FDB."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in South San Francisco, CA
    Current Employee - Anonymous Employee in South San Francisco, CA
    Recommends
    Positive Outlook

    I have been working at First Databank full-time

    Pros

    Flexibility in my schedule. Talented people. The company does something positive for people and makes a huge difference in clinical decisions and patient care.

    Cons

    Lack of a formal training program for new and current employees.

    Advice to Management

    Improve on-boarding process for new employees. Create more formal training programs for market and industry knowledge as well as product knowledge. Create bonus program.

    First Databank Response

    Sep 23, 2016 – President

    Thank you for your feedback. I agree that our new employee onboarding could improve. We have made great strides here, but it can always be better -- especially beyond the first few days. Since the... More


  7. Helpful (1)

    "Great Company in Growing Sector of Healthcare"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in South San Francisco, CA
    Current Employee - Anonymous Employee in South San Francisco, CA
    Recommends
    Positive Outlook

    I have been working at First Databank full-time (More than 8 years)

    Pros

    Very strong niche player in healthcare information technology field. Provides critical solutions for medication decision making for medical professionals and it's wonderful to be part of making a difference in the world. New leadership has been a catalyst for more challenging work, more competitiveness, more positive energy and more fun. Company has been very successful for over 30 years in the business and has had increased focus on innovation and customer relations. Great camaraderie among most employees.

    Cons

    Multiple office locations throughout the US and in the UK sometimes makes it difficult to effectively communicate and maintain project efficiencies (but I suppose that is expected in companies with dispersed staff members).

    Advice to Management

    Keep up the good work in continuing to raise the bar on competitive spirit, growth and building value to customers!

    First Databank Response

    Sep 23, 2016 – President

    Thanks for the detailed feedback and kind words. Please keep the feedback coming - we intend to change and improve every day. -Chuck

  8. Helpful (2)

    "It was OK"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Research Associate in South San Francisco, CA
    Former Employee - Research Associate in South San Francisco, CA

    Pros

    Flexible Hours and no weekends needed to work

    Cons

    The salary is low, the benefits are not good and the one time year bonus is a joke.

    Advice to Management

    Managers need to be more fair to all employees and communicate well.

    First Databank Response

    Sep 23, 2016 – President

    Hi - thank you for your feedback. I am sorry that you did not have the best experience. Since the time that you wrote this, we have put in place many initiatives including assessment of compensation... More


  9. Helpful (3)

    "Senior management does not have a clue."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in South San Francisco, CA
    Current Employee - Anonymous Employee in South San Francisco, CA
    Doesn't Recommend

    Pros

    Good benefits. Great products. Good employees.

    Cons

    Senior management has no idea of the business, market, people, or products. They constantly create new projects that take away from the ability of people to do their job. The company is understaffed in the clinical areas. The only areas that get proper staffing are those that are sued or pet projects of the President. The president creates false crises so he can be seen to solve them.

    Advice to Management

    Hearst Corporation (owner of First DataBank) need to really take a look at what is happening at First DataBank before we start loosing business to competitors that are not dysfunctional. The president needs to be replaced.

    First Databank Response

    Sep 23, 2016 – President

    Thank you for your review. I'm glad that you enjoyed the benefits, building great products, and working alongside the people of FDB. A lot of time has passed since you wrote this and we have... More


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