First Hospitality Group Reviews | Glassdoor

First Hospitality Group Reviews

Updated September 14, 2018
77 reviews

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3.1
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David Rudis
3 Ratings

77 Employee Reviews

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Pros
  • "Opportunities for advancement depending on how well you do" (in 3 reviews)

  • "Excellent leadership from the Corporate Office/Upper Management" (in 4 reviews)

Cons
  • "Working weekends or extra days did not afford you a comp day off because "this is the hospitality industry"; poor work-life balance" (in 5 reviews)

  • "I started with low pay, and ended with" (in 6 reviews)

More Pros and Cons

  1. "Revenue Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Area Revenue Manager in Rosemont, IL
    Former Employee - Area Revenue Manager in Rosemont, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at First Hospitality Group full-time (More than a year)

    Pros

    FHG provides plenty of opportunities to grow and challenge yourself. The RM team has an immense amount of autonomy when it comes to schedule flexibility and strategy delivery; upper management makes you feel valued and empowered to do your job without micromanaging or inundating you with lengthy reporting processes.
    The company is very small allowing for casual/open communication with executive leadership and a close-knit family-like culture. The camaraderie here is truly unrivaled when compared to other hotel management companies.

    Cons

    Unfortunately, the level of autonomy can often lead to "fire drills" and disorganization. Although the entrepreneurial management style can be empowering, the lack of structure/clearly defined expectations (per department) can also have the "hamster wheel" effect, leaving you to feel as if you're running faster and faster but going nowhere.

    Advice to Management

    Clearly define what each role/department is responsible for and hold everyone accountable to those expectations. Find a happy medium between working in silos and wearing multiple hats.


  2. "great thus far"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Guest Experience Manager in Reynoldsburg, OH
    Current Employee - Guest Experience Manager in Reynoldsburg, OH
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at First Hospitality Group full-time (More than a year)

    Pros

    Ability to grow with in the company
    resources available
    Good benefits

    Cons

    High employee turnover
    Difficult to be noticed for work being done

    Advice to Management

    Hold on to good employees
    Could use more charitable work

  3. "Nepotism > Success of the company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Rosemont, IL
    Former Employee - Anonymous Employee in Rosemont, IL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at First Hospitality Group full-time (More than 3 years)

    Pros

    - Unlimited salary, raises, promotions, and resources, as well as no experience or education necessary
    - Open door policy to listen to all concerns
    - Immune to termination or having to improve management styles
    - Complete autonomy
    - Annual raises of ~3%
    - High starting salary if you're brought in from a different company

    Cons

    - Unlimited salary, raises, promotions, and resources, as well as no experience or education necessary, if you're related to someone at the top
    - Open door policy to listen to all concerns, then ignore them
    - Immune to termination or having to improve management styles if you're a "favorite"
    - Complete autonomy, because no one in leadership knows what the goal of the company is or what strategy is
    - Annual raises of ~3%, unless you're related to your manager then it's way more
    - High starting salary if you're brought in from a different company, not if you're promoted from within

    Advice to Management

    See Cons.


  4. "Does not put employees first..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at First Hospitality Group full-time (More than a year)

    Pros

    Great coworkers and customers

    Cons

    Horrible outside management.
    Almost no benefits

    Advice to Management

    Remember that your employees are humans too and are just trying to make a living. I understand trying to save but dont throw you're employees under the bus just to make things more comfortable for upper management


  5. "Great but small"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at First Hospitality Group full-time

    Pros

    Managers are excellent and seem to care about growth within their departments.

    Cons

    The company is still small and opportunities for growth doesn't have much structure once you go into detail about how you will get to where you want to be.


  6. Helpful (1)

    "Disappointing to say the least"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at First Hospitality Group full-time (Less than a year)

    Pros

    It’s really hard to come up with pros when the environment at a property level is so toxic. But, I would say the design of the hotel was well thought out.

    Cons

    Where to start, the management company does not support its employees. Being on the ground floor and being a toxic environment, we are told “if you can’t handle it your not the right fit”. Here are the following items are to “handle”

    The hotel itself was renovated windows leak in all guest rooms, elevators break down daily, there is only one small coffee maker for banquets and that is used to service over 500 people in a banquet space, the ceilings leak not a little bit pouring water comes out in the restaurant, it was 20 degrees this past winter in the lobby because they didn’t replace the heating unit in the building, and in turn get ready this summer is gonna be hotter than all get out because the cooling system doesn’t work (literally have to throw ice on it to keep cool air to come out). And those are just the mechanical problems.

    The executive staff is horrible! They fight constantly! Which it turn makes all the departments go against each other. It’s a literal war zone on a daily basis between food and beverage, front office, sales and the GM and AGM. People Services does absolutely nothing to help employees. He parties outside of work with certain employees and if you do that you might get some help. He is super proactive about getting into your personal life and causing drama but doesn’t seem to make any moves on the things he is paid for. Wipe the executive team and start fresh. They are all in a bad place and need to be replaced with people who aren’t always fighting against each other. Biggest culprits GM, AGM and Food and beverage director.

    Advice to Management

    Take better care of your ground level employees. Find the right people for an executive team and then guide them. None of the executive team that was hired had any experience opening a hotel. Especially a hotel of this caliber. The pay is terrible, especially when you are worked like a dog! Make some much needed changes at this hotel ( I’m sure you can figure out where by my review) do something positive for your employees on the ground level. They are getting beat up by their executive team and their inability to lead.

    First Hospitality Group Response

    May 21, 2018 – Director of People Services

    Thank you for taking the time to write a response and share your opinions. I appreciate that you like the design of the hotel, but am sorry to hear that you are less than pleased with leadership... More


  7. Helpful (1)

    "Run the other way and don't look back"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - General Manager
    Former Employee - General Manager
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at First Hospitality Group full-time

    Pros

    You get a paycheck and that's about it.

    Cons

    As a GM you are a desk clerk who can do deposits and are forced to forecast not only revenues but expenses on a day by day basis, line by line, through extreme minutia and the budget process is the same way..good luck getting anything done because you will be tied to their software called first net that I'm pretty sure was designed by Satan himself, who by the way, along with his minions of demons all work at the corporate office. The corporate folks from regional managers, to regional sales people and regional revenue managers are all very mean, hateful and just plain nasty even when you are blowing budget and prior year indices out of the water with high employee and guest satisfaction, they still call you up and scream at you..strange things going on with these people. Then there are these strange little training managers who randomly show up at your property and prance around and waste EVERYONE's day. My advice to you, do anything but work for these people...they are awful.

    Advice to Management

    The CEO and his family need to all retire and terminate anyone above property and start all over by using an established hospitality management company because the company you have built has a toxic culture. No matter how many cheap economy class junker cars you give away. Seriously, if you are going to give a car away at the annual banquet, give something away that isn't a pile of junk..shameful that compact roller skate you gave away.

    First Hospitality Group Response

    May 29, 2018 – Director of People Services

    Thank you for taking some time to provide your feedback, we value your input. Our goal as an organization is be financially responsible which is why we emphasis budgets and forecasts, but am sorry... More

  8. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - General Manager
    Current Employee - General Manager
    Recommends
    Positive Outlook

    I have been working at First Hospitality Group full-time (More than 3 years)

    Pros

    Great company that values employees and provides opportunities for advancement. Great leadership team and support at the corporate office.

    Cons

    Pay and benefits are good but could be improved.

    First Hospitality Group Response

    May 29, 2018 – Director of People Services

    Thank you for taking the time to provide some feedback! We appreciate our GM's and recognize they are they key to our success!


  9. "Wonderful and dedicated"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at First Hospitality Group full-time (More than a year)

    Pros

    FHG is a very dedicated company that cares about both the employees and the guests of the hotels they operate. The are focused on training every employee equally to better serve the guests, and always look for ways to make things entertaining. I truly loved the Live Free Drive Free program.

    Cons

    They can sometimes be money oriented, in the sense that they only reward hotels that did the best job earning money. They often forget about the ones that worked hard to improve their conditions and came a long way.

    Advice to Management

    See note above in CONS.


  10. Helpful (2)

    "Unbelievable lack of corporate office professionalism and expertise."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - General Manager in Chicago, IL
    Former Employee - General Manager in Chicago, IL
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at First Hospitality Group full-time (More than 3 years)

    Pros

    Hard to think of one.... They do put on a decent one day annual conference with 2 free drinks and a meal at awards banquet.

    Cons

    Their claims to developing a people first culture is a joke. It does not exist and efforts to promote this is merely a PR ploy to grow 3rd party management contracts. Some lower level Regional Managers are inexperienced, combative, passive/aggressive and suffer from little man syndrome which is one of the main contributors to their high Manager turnover. The company is very reactive in most phases of business. They have adopted the policy of putting the cart in front of the horse. Typical of them to roll out new practices, procedures, programs before the bugs are worked out.

    Advice to Management

    Pick up the phone and call your hotels once in awhile and get to know your people. What is interesting is you all promote and push for hotel managers to focus on recognizing and rewarding hourly associates. This is great and I am sure this is embraced by many GMs but the cold facts are that FHG corporate employees and management completely look over the DOS’s and GM’s in respect of this same thing. I have worked for numerous management companies who deliver a nice Christmas gift to hotel managers each year. Sadly, FHG is too cheap and misses this and many other opportunities to engage and reinforce loyalty in this manner.


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