First Marblehead Reviews | Glassdoor

First Marblehead Reviews

Updated August 14, 2017
19 reviews

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3.0
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First Marblehead President, CEO, and Director Dan Meyers
Dan Meyers
8 Ratings

19 Employee Reviews

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  1. "Company changed name and moved"

    StarStarStarStarStar
    Former Employee - Anonymous Employee in Medford, MA
    Former Employee - Anonymous Employee in Medford, MA

    I worked at First Marblehead (More than 10 years)

    Pros

    Nice people, the Medford location was not bad, near T.

    Cons

    Company changed name to Cognition Financial (Cognition Lending) and moved to Back Bay in Boston. Still near T but parking is horribly expensive for those who drive to work. New space is smaller than former location.

    Advice to Management

    Move back to Medford!


  2. "A lot has changed"

    StarStarStarStarStar
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at First Marblehead full-time

    Pros

    The people were great to work with

    Cons

    It is a dying industry, not very motivating

  3. "still a company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at First Marblehead full-time (More than 10 years)

    Pros

    compensation is competitive, smart people still on staff

    Cons

    limited growth, questionable mgmt and direction


  4. "Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Westborough, MA
    Former Employee - Anonymous Employee in Westborough, MA
    Neutral Outlook
    No opinion of CEO

    I worked at First Marblehead full-time (More than 3 years)

    Pros

    Good benefits and time off
    Nice office building/modern work space
    Free coffee & semi-frequent catered lunches(usually during peak season)
    Many 10+ year employees in the Operations Dept who were very skilled at their job and truly cared about the integrity of their work, many great people to work with

    Cons

    under payed, severe lack of pay increases & little opportunity for vertical movement
    Peak seasons would get very hectic & hard work would generally go unrewarded
    They would hire MANY temp workers during peak season, many of whom were incompetent, would make ample mistakes and created more work for the vets
    Operations management were very nice people but they seemed jaded/motivationally broken & uninterested in promoting meaningful changes
    Corporate management seemed completely absent & uninterested in their operations dept(could explain the ladder)
    Clear divide/gap between operations and corporate management
    Lack of continuity between Operations & IT, not enough requirement gathering before software developments which would often lead to software that did not work as intended or that under severed operational needs or even complicated them.

    Advice to Management

    You have so much undervalued talent in your operations dept but lack of meaningful leadership is causing some of your best workers to jump ship. FMD needs leadership more than anything


  5. "Working here was great! While it lasted."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative
    Former Employee - Customer Service Representative
    Recommends

    I worked at First Marblehead (Less than a year)

    Pros

    It was a great office environment, and paid very well for the work that it was.

    Cons

    Not much room for advancement from Customer Service, which they only hire from temp agencies. There are also no raises for increased work load for the contract employees.


  6. "No growth"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Some of the people are great to work with and very friendly.

    Cons

    People are willing to throw you under the bus to move up. If they see you succeeding they will sure not to allow you to move.


  7. Helpful (2)

    "Dont go to work here"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Java Developer in Medford, MA
    Former Employee - Java Developer in Medford, MA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at First Marblehead full-time (More than a year)

    Pros

    There really weren't many pros. The staff in the medford office is at least mostly decent to each other. It won't last very long since management has a proven track record of laying off or firing lots of employees. It's almost guaranteed you will lose your job in less than a year.

    Cons

    This was the worst professional experience I've ever had. The company has been on a steady decline since the 2008 stock market crash and has never really recovered. Management lied like crazy in the job interview then screamed for the next year in an effort to force insane amounts of work out of the engineering staff that they don't have the money to pay for. Whatever you do don't go to work for this company. It's a miserable sweatshop where your life will be a horrible nightmare.

    Advice to Management

    Stop being sociopathic. Live up to your own mistakes. Stop threatening physical violence if the unrealistic deadlines you've set aren't met.

  8. "Manager"

    StarStarStarStarStar
    Former Employee - Assistant Manager in Boston, MA
    Former Employee - Assistant Manager in Boston, MA

    I worked at First Marblehead full-time (More than 5 years)

    Pros

    • Starting position was System Developer to analyze student loans that do not require inter-department operators to carry piles of mails and documents during their job function and activities action time.

    Cons

    • Ending position was Manager to design loan approval activities map, functional requirement and human interactions. Accomplishments covered ordering equipment, materials, leading every memorandum on activities, dues, plans during meeting and employee appraisal.
    • Business product managed are listed as student loan, credit scores, course registration, transcripts, identities, passport, IBM Cobol AS 390, HP Servers, Microsoft SQL Servers, Project Managers, Networking Protocols, EMC InputAccel, Documentum, E-Room, Pega System, and Oracle Data Warehouse.
    • Customers managed are listed as Federal Reserve Bank, Experian, Equifax, TransUnion, Goldman Sachs,


  9. Helpful (1)

    "Could be better"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Applications Developer in Warwick, RI
    Former Employee - Applications Developer in Warwick, RI
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at First Marblehead full-time (More than a year)

    Pros

    Great flexibility in work hours. Work from home was always approved. Great work life balance. Few very smart folks I had a chance to work with that I am thankful and happy I had the chance to work with.

    Cons

    I felt cheated at the interview, the position was advertised as a .NET developer and the work turned to be only database development. Had I known at the beginning my backlog will be packed with database development stories I would have pursued a different job. Would have not wasted anyone's time and it would have allowed TMS to find the right candidate. They also seem to hire .NET developers and wish to turn them into Java developers due to lack of development talent in the Rhode Island area. :(


  10. "Great temporary job."

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Decent pay for no prior experience

    Cons

    Location and commute could have been better


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