First National Bank Texas Reviews | Glassdoor

First National Bank Texas Reviews

Updated October 18, 2017
79 reviews

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3.4
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Terry Tuggle
30 Ratings

79 Employee Reviews

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Pros
  • Consistent schedule and great people to work with (in 7 reviews)

  • Great place to hone a very necessary sales skill (in 5 reviews)

Cons
  • Low paying with ridiculous sales goals (in 6 reviews)

  • No room for growth; It was about who you knew (in 4 reviews)

More Pros and Cons

  1. "Credit Analyst"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Great work place environment

    Cons

    The bank is very community focused


  2. "Branch Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at First National Bank Texas full-time

    Pros

    The opportunity to develop yourself professionally and personal is plus. Competitive environment is also a plus.

    Cons

    Work - life balance is a working progress

  3. "Card Services"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Killeen, TX
    Former Employee - Anonymous Employee in Killeen, TX
    Approves of CEO

    I worked at First National Bank Texas full-time (Less than a year)

    Pros

    Good benefits, good hours, great pay for this area

    Cons

    Managers form cliques. Hire friends who are not qualified and cannot learn the job. Never know where you stand with the managers. One day they like you the next they don't.

    Advice to Management

    Act like the professional you are supposed to be.


  4. "Internal Audit Department"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Internal Auditor in Killeen, TX
    Former Employee - Internal Auditor in Killeen, TX
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at First National Bank Texas full-time (More than 8 years)

    Pros

    Good Benefits - extra days off for job well done - the pay is good for the area - for the most part good job security - meeting great people from other departments - learning about the ins and outs of the banking business - this bank always tries to put customers first - the company as a whole cares about their employees - the CEO and President of the Bank are great people.

    Cons

    Time allotted to complete audit work is often not realistic - ever changing procedures that don't improve the process - lots of favoritism - department head enables inappropriate comments/behavior by upper management member - communication to team and other departments is not great - several upper management members and long time employees quit due to friction and unhappiness at workplace - if you're in the "in-crowd" it's great, but once you fall out of favor you're pretty much done - everything is a competition, even fun days are turned into some kind of competition - at times it seemed that loyalty meant nothing.

    Advice to Management

    Listen to your staff more and value their opinion and input rather than turning a blind eye to issues.
    Verbally let your employees know more often that they are appreciated and an asset to the team.
    Provide mentoring to everyone that may need it and not just to certain employees that are better liked and valued more.
    Realize that employees can and will act differently when the department head is not around and there are always two sides to a story, regardless of who's story you would rather believe.
    Don't ignore issues you know are true because you don't want to address and deal with them.


  5. "Regional"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Regional Manager in Dallas, TX
    Former Employee - Regional Manager in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at First National Bank Texas full-time (More than 5 years)

    Pros

    Great motivated company with a great overall attitude towards its employees and customers.

    Cons

    Takes a while for promotions in company

    Advice to Management

    none


  6. "Needs Change"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Undefined in Killeen, TX
    Former Employee - Undefined in Killeen, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at First National Bank Texas full-time (More than 3 years)

    Pros

    The creative team and project coordinators were spectacular.
    In general, the company has good intentions.
    CEO and President are spectacular people and always showed kindness.

    Cons

    The executive team under the Customer Experience "leadership" was inexperienced in the science of marketing and did not welcome creative or innovative ideas.
    The concept of "change" is not allowed; many employees feared the executive team when presenting a "fresh" idea. Executive team blamed top leadership for not accepting change.
    The company leaders do not believe in an online presence and will only take the "negative" (constructive criticism) as an attack to its corporation and not as an opportunity to engage and listen to its audience and/or employees.
    Most of its advertising processes were being led by archaic minds and do not comprehend the art of customer engagement.
    A woman-leader once told its team she was accused by other executives of reaching the top because she has a vagina.
    Employees were constantly reminded about how "monstrous" former executives were. However, those former executives were simply promoted to lead different departments.
    An executive once told an employee that titles didn't matter to her when the employee asked for a promotion. 2 weeks later she announced to her team about her achievement in getting a title promotion and how proud she was for reaching it.

    Advice to Management

    Learn about the responsibilities that titles in your positions carry and execute them with leadership.
    Titles do matter to people who are making their way up.
    Listen to your customers and employees, try to understand them and "fight" to fulfill their satisfaction. Happy employees = happy customers and vice versa.


  7. "Regional Banking Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Regional Banking Specialist in Fort Worth, TX
    Former Employee - Regional Banking Specialist in Fort Worth, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at First National Bank Texas full-time (More than 3 years)

    Pros

    A company that cares about their employees. Healthy attention toward positive culture. Management very in tune with the grind of the job and creatively design ways to reward employees. 3 pay checks a month (one is an incentive). Great for recent graduates. Great place to hone a very necessary sales skill.

    Cons

    They don't get rid of bitter employees who haven't bought into the company's vision. Many employees begin to complain because of their inability to adequately ask the right questions to help the customer understand why they should open an account there.

    Advice to Management

    Focus on employee buy in (BMs especially) in order to create an environment that primes production.

  8. Helpful (1)

    "Branch Operations Auditor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Great Experience to prepare for new company

    Cons

    Severely underpaid for work and experience


  9. Helpful (1)

    "Especially Good For Entry-Level"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous in Killeen, TX
    Current Employee - Anonymous in Killeen, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at First National Bank Texas full-time (More than 3 years)

    Pros

    Working in a support IT department, most departments are very tight-knit groups. The company promotes from within heavily and provides great opportunities to hard workers who don't have much experience. If you are looking for a way to get a foot in the door of the industry and willing to work extremely hard to prove yourself, growth should be no problem. The compensation is great for the area. Most employees stay a long time and most management members are kind, competent, and a pleasure to work with. In the back office most departments place high value on your family and work/life balance.

    Cons

    The company relies extremely heavily on its personell so once you have proven yourself useful, expect to make high investments of time and responsibility to continue to meet increasingly aggressive expectations.

    The company is highly reactive so you soend as much time fixing things as preventing issues before they happen. Even very important decisions are often made on the fly at the last minute.

    Medical benefits are expensive.

    Advice to Management

    Find ways to be more proactive and less reactive, and work to get important knowledge documented instead of letting it live in employees' heads so that you don't have to rely so heavily so specific resources.


  10. "Terrible place!!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Supervisor in Dallas, TX
    Former Employee - Supervisor in Dallas, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at First National Bank Texas full-time (More than 3 years)

    Pros

    I honestly can't think of any besides the customers and few good people I worked with.

    Cons

    Horrible pay, asking for a pay raise is being an annoyance, inconsistent schedule , you have to work almost all weekends unless you are favored by a manager, Insurance benefits are expensive, most branch managers aren't too bright, pressure to open accounts even when the customer doesn't want it, environment where people who pretend to work and brag about nothing are rewarded more than people who are actually working, using your vacation time is a pain, nothing is ever enough....I can go on but you get the point. unless you are trying to get a 6 month to a year experience as an entry level banking, avoid this place

    Advice to Management

    Hire capable managers!!!


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