First Niagara Financial Reviews | Glassdoor

First Niagara Financial Reviews

42 reviews

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Current Employees

3.1
Star Star Star Star Star
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Approve of CEO
First Niagara Financial President, Chief Executive Officer & Director Gary M. Crosby
Gary M. Crosby
5 Ratings

42 Employee Reviews

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Pros
Cons
  • Lofty sales goals, systems and software are a step behind the competitor (in 4 reviews)

  • Upper management should be more organized with processes (in 3 reviews)

More Pros and Cons

  1. "Enjoy working here"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Administrative Assistant in Rochester, NY
    Current Employee - Senior Administrative Assistant in Rochester, NY
    Recommends
    Negative Outlook
    Disapproves of CEO

    I have been working at First Niagara Financial full-time (More than 3 years)

    Pros

    Culture is great. People are helpful and friendly. Starting pay is decent. Bank holidays!

    Cons

    Sometimes management doesn't communicate as well as they should. Don't expect a huge increase even if review is stellar unless you are in management.

    Advice to Management

    Realize that the staff below management are the company's "legs". Without us, nothing would work or run smoothly. Not to say this is all of managment. Overall FN is a great place to work and feel appreciated.


  2. "credit assistant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Credit Assistant in Hudson, NY
    Current Employee - Credit Assistant in Hudson, NY
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Management is helpful.
    Team leaders are very engaged and friendly.

    Cons

    No temp to hire for my position.


  3. "Good Place"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Mortgage Consultant in Canton, MA
    Current Employee - Senior Mortgage Consultant in Canton, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at First Niagara Financial (Less than a year)

    Pros

    Great conscientious place to work

    Cons

    Management has flexibility. This is good / bad depending on your level of management. If you can work unstructured, this is an asset for you.

    Advice to Management

    Keep it going


  4. Helpful (2)

    "All depends on the people you work directly with."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Customer Care Representative in Albany, NY
    Current Employee - Senior Customer Care Representative in Albany, NY
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at First Niagara Financial full-time (More than 3 years)

    Pros

    At the smaller locations a strong bond can be formed with customers that go well beyond basic banking needs. The company as a whole is very active in charity and volunteer work. If you are lucky enough to work at a branch with great people then your time at First Niagara will be very enjoyable.

    Cons

    as of April 2015 the company is in the latter stages of a fundamental overhaul changing the focus and mission. technology upgrades have been abundant and not always successful, staffing model in in flux, and sales goals are an ever moving target with success seemingly always being dangled just out of reach. Pay is very inconsistent from one employee to the next, those promoted from within have significantly lower salaries than those in equal positions hired from outside the company

    Advice to Management

    pay employees better who are promoted from within. if they are underpaid they will know, and they will leave.


  5. "Not too bad."

    Star Star Star Star Star
    Current Employee - Customer Service Representative in Clifton Park, NY
    Current Employee - Customer Service Representative in Clifton Park, NY

    I have been working at First Niagara Financial full-time (More than a year)

    Pros

    can move up quickly, pto, I was lucky and had 2 great managers who are/were understanding and have guided and supported me to get several promotions.

    Cons

    a lot of pressure from management to meet sales goals, management changes frequently, not so great pay, horrible and expensive health plans, inconsistency in rules/regulations.


  6. Helpful (1)

    "Needs Improvement"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Anonymous Contractor in Lockport, NY
    Current Contractor - Anonymous Contractor in Lockport, NY
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at First Niagara Financial as a contractor (Less than a year)

    Pros

    Small enough not become utterly capricious and random, like Bank of America. Also small enough to still be somewhat responsive to reality on the ground.

    Cons

    Middle management ranks are becoming like all others in the banking industry; that is, simple power players and not problem solvers and protectors of assets.

    Advice to Management

    When you import management talent from other banks, understand that you are also importing some of the worst aspects of American banking culture. STUDY the science of what makes for good managers, and you have to WORK HARDER to keep your sense of "great culture" that you are in jeopardy of losing as we speak.


  7. "First Niagara has a local feel for a large company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Intern - Intern in Buffalo, NY
    Current Intern - Intern in Buffalo, NY
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at First Niagara Financial as an intern (More than a year)

    Pros

    FNFG was very flexible and the culture was great. I learned a lot from upper management.

    Cons

    Working in a cube, you aren't able to interact as much with fellow coworkers.


  8. "Stressfull"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Teller in Rockland, NY
    Current Employee - Teller in Rockland, NY
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at First Niagara Financial full-time (More than 3 years)

    Pros

    Jeans Day, lovely teller system, fun work environment, make your own branch signage

    Cons

    goals are very high and there is a lot of pressure when it comes to making them.

    Advice to Management

    Stop giving unreasonable goals and get a better incentive program for the tellers


  9. "Clear lack of direction and very poor senior level communication skills"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Leader in Buffalo, NY
    Current Employee - Team Leader in Buffalo, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at First Niagara Financial full-time (More than 5 years)

    Pros

    Co-workers
    OK Salary for WNY
    OK Benefits
    Flexible time/shifts

    Cons

    Zero advancement in IT unless you come from outside the company.
    Lack of focus/too many projects in flight.
    Heavy effort to out source all services they can.
    Sr. IT Leadership are all talk/no action.
    More project mangers then they know what to do with.

    Advice to Management

    Start at the top and work down quick. The relationship between IT and business units is horrible and only getting worse. Pick a handful of projects and work on those to completion. Listen to the people in the trenches instead of high priced/low yield consultants.


  10. "Great local and mid-level leadership"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Personal Financial Associate in Uniontown, PA
    Current Employee - Personal Financial Associate in Uniontown, PA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at First Niagara Financial full-time (Less than a year)

    Pros

    I have great local and mid-level leadership.

    Cons

    The company is still catching up to the 21st century in some ways.


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