First Niagara Financial Reviews | Glassdoor

First Niagara Financial Reviews

19 reviews

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2.0
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First Niagara Financial President, Chief Executive Officer & Director Gary M. Crosby
Gary M. Crosby
0 Ratings

19 Employee Reviews

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Pros
Cons
  • Lofty sales goals, systems and software are a step behind the competitor (in 4 reviews)

  • Upper management should be more organized with processes (in 3 reviews)

More Pros and Cons

  1. Helpful (1)

    "Work experience"

    Star Star Star Star Star
    Former Employee - Teller Supervisor in Ruffs Dale, PA
    Former Employee - Teller Supervisor in Ruffs Dale, PA

    I worked at First Niagara Financial (More than 3 years)

    Pros

    Stable work and decent benefits

    Cons

    Too sales oriented. Other performance does not matter only sales numbers.


  2. "Graphic Artist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Former Employee - Graphic Designer in Buffalo, NY
    Former Employee - Graphic Designer in Buffalo, NY
    Doesn't Recommend
    Negative Outlook

    I worked at First Niagara Financial full-time (More than a year)

    Pros

    Good Coworkers and not overworked

    Cons

    Low salaries and poor management


  3. "WPA wants out!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - No Thanks in Pittsburgh, PA
    Former Employee - No Thanks in Pittsburgh, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at First Niagara Financial full-time (More than 8 years)

    Pros

    The culture that is created in most branches are special and unique...for the most part and it's a job in a bad economy.

    Cons

    This place is falling apart at the seams. Terrible leadership and no direction. Employees are over worked as jobs have been over the past two years. Branch staff can not take a lunch b/c of staff shortages. Advancements are often given to good old boys club rather than individuals that actually work hard and deserve it. No supplies no water no marketing whatsoever no technology no customers no presence. Oh yeah...we are going double and triple your goals. Wonder why they would do that???? Nothing makes sense at First Niagara.

    Advice to Management

    Respect your employees for what they do everyday in the extremely poor environment in which you have created. Most are disengaged, fed up, and over it.


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  5. "It's ok"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Phila, PA
    Former Employee - Customer Service Representative in Phila, PA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at First Niagara Financial full-time (More than a year)

    Pros

    Good team environment and culture

    Cons

    Unorganize and the training is sub par

    Advice to Management

    Pay attention


  6. "Clear lack of direction and very poor senior level communication skills"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Leader in Buffalo, NY
    Current Employee - Team Leader in Buffalo, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at First Niagara Financial full-time (More than 5 years)

    Pros

    Co-workers
    OK Salary for WNY
    OK Benefits
    Flexible time/shifts

    Cons

    Zero advancement in IT unless you come from outside the company.
    Lack of focus/too many projects in flight.
    Heavy effort to out source all services they can.
    Sr. IT Leadership are all talk/no action.
    More project mangers then they know what to do with.

    Advice to Management

    Start at the top and work down quick. The relationship between IT and business units is horrible and only getting worse. Pick a handful of projects and work on those to completion. Listen to the people in the trenches instead of high priced/low yield consultants.


  7. "Not good"

    Star Star Star Star Star
    • Career Opportunities
    Current Employee - Teller in Pittsburgh, PA
    Current Employee - Teller in Pittsburgh, PA

    I have been working at First Niagara Financial part-time (More than a year)

    Pros

    Benefits are good ....that's about it

    Cons

    Turnover is high...company is constantly changing staff!

    Advice to Management

    Practice what you preach!


  8. Helpful (2)

    "FNFG teller"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Back Up Head Teller in Lockport, NY
    Former Employee - Back Up Head Teller in Lockport, NY
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at First Niagara Financial full-time (More than a year)

    Pros

    you receive a paycheck every 2 weeks

    Cons

    -no opportunity for advancement even if you are more than qualified for the job openings
    -everything operates on favoritism, even if you have the best numbers you are not promoted

    Advice to Management

    Get to know all employees and utilize the talent that you have, instead of promoting off of favoritism


  9. Helpful (1)

    "No Room for Advancement. Cutthroat, High Pressure Sales Environment"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Branch Manager in Allentown, PA
    Former Employee - Assistant Branch Manager in Allentown, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at First Niagara Financial full-time (More than a year)

    Pros

    Great Benefits. 100% coverage. Decent vacation package.

    Cons

    Management plays favorites from top down.
    Fired some people for "policy violations" but not others for same "violations".
    Cutthroat environment.
    "Diversity" value prevents the company from firing under-performing employees"

    Advice to Management

    Get your act together or I wouldn't be surprised to see reverse discrimination lawsuits on the horizon.


  10. Helpful (1)

    "Up and Down"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Albany, NY
    Current Employee - Customer Service Representative in Albany, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at First Niagara Financial full-time (More than a year)

    Pros

    Great coworkers. At one time, our department had their own corporate culture, and it was fantastic. Advancement within your own area is extremely possible, despite what others say here.

    Cons

    Sigh... well, having lived through the HSBC conversion and coming out (mostly) intact: the micromanagement of employees, the fact that we were outright told to LIE to customers, the policies that are broken one minute and enforced the next... all very horrible.

    Additionally, the bank has begun using a temp agency to fill certain positions, leading to training groups of twenty that have no idea what to do, and that can easily dispose of half themselves within a months time.

    Also? The pay is not nearly enough.

    Advice to Management

    Try actually evaluating the quality of the people you hire instead of just mass hiring. It might help. Also, before promoting people, see how they do with employee engagement.


  11. Helpful (2)

    "Very good at first, but as they grew they lost that employee friendlyness."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Pittsburgh, PA
    Former Employee - Anonymous Employee in Pittsburgh, PA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    They offer good benefits, vacation, sick time.

    Cons

    Very little advancement in Pittsburgh area.


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