First Niagara Financial Reviews | Glassdoor

First Niagara Financial Reviews

19 reviews

Filter

Filter


2.0
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
First Niagara Financial President, Chief Executive Officer & Director Gary M. Crosby
Gary M. Crosby
0 Ratings

19 Employee Reviews

Sort: PopularRatingDate

Pros
  • Worked with some great people, flexible work schedule (in 6 reviews)

Cons
More Pros and Cons

  1. Helpful (2)

    "Does not promote within."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Albany, NY
    Former Employee - Anonymous Employee in Albany, NY
    Doesn't Recommend
    No opinion of CEO

    Pros

    The company has acceptable benefits and holidays, bonus and yearly merit.

    Cons

    Company does not seem to promote within or try to develop employees along the way so they will a chance pursue their career goals and be more satisfy with what they are doing.

    Advice to Management

    Company should value its employees and use good talents. Promote continous internal development in functional as well as leadership training. This will give employees a sense of satisfaction in their jobs, a loyalty to work for the company, and a proud attitude in representing the company to promote the company's products and services to their clients. This will make make to employ work harder as this is the job they love.


  2. Helpful (1)

    "First Niagara Bank"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Bank Teller in Philadelphia, PA
    Former Employee - Bank Teller in Philadelphia, PA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    good entry-level position to obtain basic experience

    Cons

    Hard to take advantage of training offered due to the immediate supervisor's lack of support
    Lack of support in setting/achieving career goals
    Lack of communication/respect towards anyone lower on the career ladder
    Lack of response to employee concerns from both the immediate supervisors and the HR

    Advice to Management

    make a greater effort to listen to front-line employes and address their concerns
    assist in professional development and goal-achievement, do not simply issuing directives
    be more aware of the day-to-day functioning of the offices

  3. Helpful (2)

    "Very good at first, but as they grew they lost that employee friendlyness."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Pittsburgh, PA
    Former Employee - Anonymous Employee in Pittsburgh, PA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    They offer good benefits, vacation, sick time.

    Cons

    Very little advancement in Pittsburgh area.


  4. Helpful (1)

    "Up and Down"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Albany, NY
    Current Employee - Customer Service Representative in Albany, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at First Niagara Financial full-time (More than a year)

    Pros

    Great coworkers. At one time, our department had their own corporate culture, and it was fantastic. Advancement within your own area is extremely possible, despite what others say here.

    Cons

    Sigh... well, having lived through the HSBC conversion and coming out (mostly) intact: the micromanagement of employees, the fact that we were outright told to LIE to customers, the policies that are broken one minute and enforced the next... all very horrible.

    Additionally, the bank has begun using a temp agency to fill certain positions, leading to training groups of twenty that have no idea what to do, and that can easily dispose of half themselves within a months time.

    Also? The pay is not nearly enough.

    Advice to Management

    Try actually evaluating the quality of the people you hire instead of just mass hiring. It might help. Also, before promoting people, see how they do with employee engagement.


  5. Helpful (1)

    "No Room for Advancement. Cutthroat, High Pressure Sales Environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Branch Manager in Allentown, PA
    Former Employee - Assistant Branch Manager in Allentown, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at First Niagara Financial full-time (More than a year)

    Pros

    Great Benefits. 100% coverage. Decent vacation package.

    Cons

    Management plays favorites from top down.
    Fired some people for "policy violations" but not others for same "violations".
    Cutthroat environment.
    "Diversity" value prevents the company from firing under-performing employees"

    Advice to Management

    Get your act together or I wouldn't be surprised to see reverse discrimination lawsuits on the horizon.


  6. Helpful (2)

    "FNFG teller"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Back Up Head Teller in Lockport, NY
    Former Employee - Back Up Head Teller in Lockport, NY
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at First Niagara Financial full-time (More than a year)

    Pros

    you receive a paycheck every 2 weeks

    Cons

    -no opportunity for advancement even if you are more than qualified for the job openings
    -everything operates on favoritism, even if you have the best numbers you are not promoted

    Advice to Management

    Get to know all employees and utilize the talent that you have, instead of promoting off of favoritism


  7. "Not good"

    StarStarStarStarStar
    • Career Opportunities
    Current Employee - Teller in Pittsburgh, PA
    Current Employee - Teller in Pittsburgh, PA

    I have been working at First Niagara Financial part-time (More than a year)

    Pros

    Benefits are good ....that's about it

    Cons

    Turnover is high...company is constantly changing staff!

    Advice to Management

    Practice what you preach!

  8. "Clear lack of direction and very poor senior level communication skills"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Leader in Buffalo, NY
    Current Employee - Team Leader in Buffalo, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at First Niagara Financial full-time (More than 5 years)

    Pros

    Co-workers
    OK Salary for WNY
    OK Benefits
    Flexible time/shifts

    Cons

    Zero advancement in IT unless you come from outside the company.
    Lack of focus/too many projects in flight.
    Heavy effort to out source all services they can.
    Sr. IT Leadership are all talk/no action.
    More project mangers then they know what to do with.

    Advice to Management

    Start at the top and work down quick. The relationship between IT and business units is horrible and only getting worse. Pick a handful of projects and work on those to completion. Listen to the people in the trenches instead of high priced/low yield consultants.


  9. "It's ok"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Phila, PA
    Former Employee - Customer Service Representative in Phila, PA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at First Niagara Financial full-time (More than a year)

    Pros

    Good team environment and culture

    Cons

    Unorganize and the training is sub par

    Advice to Management

    Pay attention


  10. "WPA wants out!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - No Thanks in Pittsburgh, PA
    Former Employee - No Thanks in Pittsburgh, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at First Niagara Financial full-time (More than 8 years)

    Pros

    The culture that is created in most branches are special and unique...for the most part and it's a job in a bad economy.

    Cons

    This place is falling apart at the seams. Terrible leadership and no direction. Employees are over worked as jobs have been over the past two years. Branch staff can not take a lunch b/c of staff shortages. Advancements are often given to good old boys club rather than individuals that actually work hard and deserve it. No supplies no water no marketing whatsoever no technology no customers no presence. Oh yeah...we are going double and triple your goals. Wonder why they would do that???? Nothing makes sense at First Niagara.

    Advice to Management

    Respect your employees for what they do everyday in the extremely poor environment in which you have created. Most are disengaged, fed up, and over it.


Showing 19 of 80 reviews
Reset Filters