First Niagara Financial Reviews | Glassdoor

First Niagara Financial Reviews

42 reviews

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3.1
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First Niagara Financial President, Chief Executive Officer & Director Gary M. Crosby
Gary M. Crosby
5 Ratings

42 Employee Reviews

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Pros
Cons
  • Lofty sales goals, systems and software are a step behind the competitor (in 4 reviews)

  • Upper management should be more organized with processes (in 3 reviews)

More Pros and Cons

  1. Helpful (1)

    "no headline"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Financial Specialist in Albany, NY
    Current Employee - Financial Specialist in Albany, NY
    Doesn't Recommend
    Approves of CEO

    Pros

    Great community environment in the branches, sales goals are important as well as audits, but there is a community feel

    Cons

    There are people who work there that do not fit the mold of the company and the company does not get rid of them

    Advice to Management

    keep going on the path that you are going with your personel and branches, fire people sooner when it is known there are problems.


  2. "Chatham mgment is the worst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Teller in Chatham, NY
    Current Employee - Teller in Chatham, NY
    Doesn't Recommend
    Neutral Outlook

    I have been working at First Niagara Financial full-time (More than a year)

    Pros

    The training is great,learned much about the banking industry,met some great friends

    Cons

    Management at local branch was opposite of the rest of company. Seemed to believe her job was to cater to every possible cause but to deal with the bank. (republican events,etc). Personal life of management (mess)

    Advice to Management

    STOP. Look at what you have before you start on your next conquest. You are always going to be only as strong as your weakest link or manager


  3. Helpful (2)

    "Immature"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Anonymous Employee in Lockport, NY
    Current Employee - Anonymous Employee in Lockport, NY

    I have been working at First Niagara Financial full-time (Less than a year)

    Pros

    Top compensation for the area
    Great package overall
    Potential flex hours and emoting
    Excellent culture, at least on paper
    Decent building

    Cons

    Old technology
    Old mentality
    Poor coordination among different groups/business units
    Overall extremely immature in process, IT, etc
    Blind choice of technologies by the business
    Held together by bubble gum
    Nowhere to grab lunch

    Advice to Management

    Focus on your direct reports, not your career aspirations


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (2)

    "Horrible Place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Professional in Buffalo, NY
    Current Employee - Professional in Buffalo, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at First Niagara Financial full-time (More than 3 years)

    Pros

    Pay is fairly decent though there are some slugs who are way over paid.

    Cons

    Management by fear. CEO is a bully, and other senior people are intimidated by him. He's a dictator. A lot of scared and angry people running the joint. Joyless place to come into every day. Like a morgue. CEO too emotional, not steady. Makes decisions to grow so he can lap up the attention. HSBC acquisition was a mistake. Growing too much - chaos ensues. Because of fear culture, and the chaos from growing too fast, everyone plays the blame game. Most of top execs are not qualified to run a bank this size. Ditto for the board of directors. Amateur hour.

    Advice to Management

    Leave.


  6. Helpful (1)

    "Lies, Lies, Lies"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Product Manager in Buffalo, NY
    Current Employee - Product Manager in Buffalo, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at First Niagara Financial full-time (More than 5 years)

    Pros

    Parties are fun, Senior Management pumps you up with motivational fluffery.

    Cons

    Executives, Leadership Council, and Managers can not be trusted. They promote the CULTURE as outstanding. They need to stop talking to themselves. If anyone tries to provide constructive advice or make real change - they are silenced. Look at the long list of outstanding leaders who have been let go for no reason and with no notice.

    John Koelmel, the CEO is out for himself and that permeates the organization. Mr. Koelmel has FNFG pay for company events that are personal parties for him. He is a bully that is not capable of listening. As soon as someone as a different idea than his, that person is escorted from the company. I have seen it time and time again.

    The lack of integrity permeates the management ranks. They make promises they do not live up to. They are dishonest people. The Management Committee members on down will tell you how great they work together and the great culture. Then behind closed doors they put themselves first - time and time again. Do not be fooled!!

    Advice to Management

    The Board of Directors needs to wake up and replace all the lying, dishonest, promise-makers who take care of themselves at the expense of customers and employees.

    Management and all employees - keep your resumes updated as you are all replaceable and your "teammates" are plotting your exit that could occur at any time.


  7. "Horrible Place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Teller Supervisor
    Current Employee - Teller Supervisor
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at First Niagara Financial full-time (More than 3 years)

    Pros

    Not many, Benefits are pretty good for now but word of insurance being cut some next year is circulating.

    Cons

    company does not care about employees at all. Raises are measly if you are lucky to get one. Most locations are short staffed at all times so you end up not being able to take break while customers yell at you for making them wait.

    Advice to Management

    give up and sell. Most employees here have given up and are looking elsewhere.


  8. "the worst"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at First Niagara Financial part-time

    Pros

    paid holidays, pretty decent benefits

    Cons

    they expect you to bend over backwards for minimum pay

    Advice to Management

    pay tellers more than basically minimum wage!


  9. "Not worth it"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Specialist II
    Current Employee - Operations Specialist II

    Pros

    Nice people with a good enviroment.

    Cons

    CORE LEAVE- make you take a 2 week vacation even if you have not been there a year. Started off with 15 days of vacation and 10 had to be used at once. Setup to fail. How can a person only use 5 days for an entire year?

    The pay is not too well. The give a bonus every year which is okay, i guess.

    Advice to Management

    Do not make a person who has not been there an entire year take the CORE LEAVE.


  10. "it's over"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    umm not much else to say

    Cons

    miss-management led to the curren theadlines


  11. Helpful (1)

    "Up and Down"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Albany, NY
    Current Employee - Customer Service Representative in Albany, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at First Niagara Financial full-time (More than a year)

    Pros

    Great coworkers. At one time, our department had their own corporate culture, and it was fantastic. Advancement within your own area is extremely possible, despite what others say here.

    Cons

    Sigh... well, having lived through the HSBC conversion and coming out (mostly) intact: the micromanagement of employees, the fact that we were outright told to LIE to customers, the policies that are broken one minute and enforced the next... all very horrible.

    Additionally, the bank has begun using a temp agency to fill certain positions, leading to training groups of twenty that have no idea what to do, and that can easily dispose of half themselves within a months time.

    Also? The pay is not nearly enough.

    Advice to Management

    Try actually evaluating the quality of the people you hire instead of just mass hiring. It might help. Also, before promoting people, see how they do with employee engagement.


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