First Niagara Financial Reviews | Glassdoor

First Niagara Financial Reviews

75 reviews

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75 Employee Reviews

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Pros
Cons
  • Lofty sales goals, systems and software are a step behind the competitor (in 4 reviews)

  • Upper management should be more organized with processes (in 3 reviews)

More Pros and Cons

  1. "Graphic Artist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Former Employee - Graphic Designer in Buffalo, NY
    Former Employee - Graphic Designer in Buffalo, NY
    Doesn't Recommend
    Negative Outlook

    I worked at First Niagara Financial full-time (More than a year)

    Pros

    Good Coworkers and not overworked

    Cons

    Low salaries and poor management


  2. "Not too bad."

    Star Star Star Star Star
    Current Employee - Customer Service Representative in Clifton Park, NY
    Current Employee - Customer Service Representative in Clifton Park, NY

    I have been working at First Niagara Financial full-time (More than a year)

    Pros

    can move up quickly, pto, I was lucky and had 2 great managers who are/were understanding and have guided and supported me to get several promotions.

    Cons

    a lot of pressure from management to meet sales goals, management changes frequently, not so great pay, horrible and expensive health plans, inconsistency in rules/regulations.


  3. "Senior management in Buffalo wants to transform first Niagara to the former Wachovia"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Lendinf in Harrisburg, PA
    Former Employee - Lendinf in Harrisburg, PA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at First Niagara Financial full-time (More than a year)

    Pros

    Company is spending plenty of income on the technology road ways. Benefits are very good.

    Cons

    The culture is horrible. The sales pressure is very high with no recognition. Senior management will bring in there own people at any expense.

    Advice to Management

    Senior management hired new regional management that forgets how to reward top performers and not their l friends.


  4. "Why can't I give this company zero stars? horrible pay and treatment of employees"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Teller and Notary in Huntingdon Valley, PA
    Former Employee - Teller and Notary in Huntingdon Valley, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at First Niagara Financial part-time (Less than a year)

    Pros

    No pros but i guess there are worse jobs. Good part time job if you don't need to work

    Cons

    At FNFG they expect their employees to bend over backwards for the company as far as scheduling is concerned; however trying to call out due to an illness or providing less than two weeks notice for any time off is met with retaliation. I missed three days of work over the summer due to a medical procedure and two sick days. Due to this "pattern" of missing work (disregarding 11 months of working whatever hours asked and never calling out) I was informed that I was no longer in consideration for promotion from part time to full time. The pay at first niagara for a teller is not enough to support a single individual, especially if you need benefits. The pay for a teller is around 400 per week (assuming you are given 40 hours) the benefits cost 135 a week. Leaving about 900 a month before taxes for housing, food, and transportation. I was hired as a 35 hour per week part time employee and was reduced to 25 hours per week later with no notice. Luckily I was able to find another job and leave. First Niagara constantly changes their account requirements and fees while hiding notices to customers in small print on statements, leaving their tellers to explain the policy changes and new charges. the amount of responsibility and salesmanship that is expected at fnfg they grossly undervalue their employees. I would not recommend this company for a relationship for anyone as an employee or as a customer.

    Advice to Management

    Pay your employees a livable wage and stop lying to prospective employees about how many hours they will be scheduled each week.


  5. "WPA wants out!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - No Thanks in Pittsburgh, PA
    Former Employee - No Thanks in Pittsburgh, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at First Niagara Financial full-time (More than 8 years)

    Pros

    The culture that is created in most branches are special and unique...for the most part and it's a job in a bad economy.

    Cons

    This place is falling apart at the seams. Terrible leadership and no direction. Employees are over worked as jobs have been over the past two years. Branch staff can not take a lunch b/c of staff shortages. Advancements are often given to good old boys club rather than individuals that actually work hard and deserve it. No supplies no water no marketing whatsoever no technology no customers no presence. Oh yeah...we are going double and triple your goals. Wonder why they would do that???? Nothing makes sense at First Niagara.

    Advice to Management

    Respect your employees for what they do everyday in the extremely poor environment in which you have created. Most are disengaged, fed up, and over it.


  6. "It's ok"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Phila, PA
    Former Employee - Customer Service Representative in Phila, PA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at First Niagara Financial full-time (More than a year)

    Pros

    Good team environment and culture

    Cons

    Unorganize and the training is sub par

    Advice to Management

    Pay attention


  7. "Stressfull"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Teller in Rockland, NY
    Current Employee - Teller in Rockland, NY
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at First Niagara Financial full-time (More than 3 years)

    Pros

    Jeans Day, lovely teller system, fun work environment, make your own branch signage

    Cons

    goals are very high and there is a lot of pressure when it comes to making them.

    Advice to Management

    Stop giving unreasonable goals and get a better incentive program for the tellers


  8. "it's okay."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Teller in East Windsor, CT
    Current Employee - Teller in East Windsor, CT
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at First Niagara Financial part-time (Less than a year)

    Pros

    Competitive pay, HR & Tech center is very helpful.

    Cons

    Advancement within company takes a while.


  9. "Clear lack of direction and very poor senior level communication skills"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Leader in Buffalo, NY
    Current Employee - Team Leader in Buffalo, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at First Niagara Financial full-time (More than 5 years)

    Pros

    Co-workers
    OK Salary for WNY
    OK Benefits
    Flexible time/shifts

    Cons

    Zero advancement in IT unless you come from outside the company.
    Lack of focus/too many projects in flight.
    Heavy effort to out source all services they can.
    Sr. IT Leadership are all talk/no action.
    More project mangers then they know what to do with.

    Advice to Management

    Start at the top and work down quick. The relationship between IT and business units is horrible and only getting worse. Pick a handful of projects and work on those to completion. Listen to the people in the trenches instead of high priced/low yield consultants.


  10. "Great local and mid-level leadership"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Personal Financial Associate in Uniontown, PA
    Current Employee - Personal Financial Associate in Uniontown, PA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at First Niagara Financial full-time (Less than a year)

    Pros

    I have great local and mid-level leadership.

    Cons

    The company is still catching up to the 21st century in some ways.


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