First Niagara Financial Reviews | Glassdoor

First Niagara Financial Reviews

Updated December 12, 2016
75 reviews

Filter

Filter

Full-time Part-time

75 Employee Reviews

Sort: Popular Rating Date

Pros
Cons
  • Lofty sales goals, systems and software are a step behind the competitor (in 4 reviews)

  • Upper management should be more organized with processes (in 3 reviews)

More Pros and Cons

  1. "Not good"

    Star Star Star Star Star
    • Career Opportunities
    Current Employee - Teller in Pittsburgh, PA
    Current Employee - Teller in Pittsburgh, PA

    I have been working at First Niagara Financial part-time (More than a year)

    Pros

    Benefits are good ....that's about it

    Cons

    Turnover is high...company is constantly changing staff!

    Advice to Management

    Practice what you preach!


  2. Helpful (2)

    "FNFG teller"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Back Up Head Teller in Lockport, NY
    Former Employee - Back Up Head Teller in Lockport, NY
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at First Niagara Financial full-time (More than a year)

    Pros

    you receive a paycheck every 2 weeks

    Cons

    -no opportunity for advancement even if you are more than qualified for the job openings
    -everything operates on favoritism, even if you have the best numbers you are not promoted

    Advice to Management

    Get to know all employees and utilize the talent that you have, instead of promoting off of favoritism


  3. Helpful (1)

    "Lies, Lies, Lies"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Product Manager in Buffalo, NY
    Current Employee - Product Manager in Buffalo, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at First Niagara Financial full-time (More than 5 years)

    Pros

    Parties are fun, Senior Management pumps you up with motivational fluffery.

    Cons

    Executives, Leadership Council, and Managers can not be trusted. They promote the CULTURE as outstanding. They need to stop talking to themselves. If anyone tries to provide constructive advice or make real change - they are silenced. Look at the long list of outstanding leaders who have been let go for no reason and with no notice.

    John Koelmel, the CEO is out for himself and that permeates the organization. Mr. Koelmel has FNFG pay for company events that are personal parties for him. He is a bully that is not capable of listening. As soon as someone as a different idea than his, that person is escorted from the company. I have seen it time and time again.

    The lack of integrity permeates the management ranks. They make promises they do not live up to. They are dishonest people. The Management Committee members on down will tell you how great they work together and the great culture. Then behind closed doors they put themselves first - time and time again. Do not be fooled!!

    Advice to Management

    The Board of Directors needs to wake up and replace all the lying, dishonest, promise-makers who take care of themselves at the expense of customers and employees.

    Management and all employees - keep your resumes updated as you are all replaceable and your "teammates" are plotting your exit that could occur at any time.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (3)

    "Philly region"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service in Harleysville, PA
    Former Employee - Customer Service in Harleysville, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at First Niagara Financial full-time (More than 5 years)

    Pros

    The people I worked with daily. My vacation and flexibility since my supervisor was in Buffalo.

    Cons

    They lay people off left and right.
    They don't know the market they got into when they bought Harleysville National Bank.

    Advice to Management

    Know your market and stop putting fluff in your employees ears about the culture and how great it is. Not really that great if you're laying off employees all the time. If they would have done proper due diligence they wouldn't need to lay good people off.


  6. Helpful (1)

    "No Room for Advancement. Cutthroat, High Pressure Sales Environment"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Branch Manager in Allentown, PA
    Former Employee - Assistant Branch Manager in Allentown, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at First Niagara Financial full-time (More than a year)

    Pros

    Great Benefits. 100% coverage. Decent vacation package.

    Cons

    Management plays favorites from top down.
    Fired some people for "policy violations" but not others for same "violations".
    Cutthroat environment.
    "Diversity" value prevents the company from firing under-performing employees"

    Advice to Management

    Get your act together or I wouldn't be surprised to see reverse discrimination lawsuits on the horizon.


  7. Helpful (2)

    "Horrible Place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Professional in Buffalo, NY
    Current Employee - Professional in Buffalo, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at First Niagara Financial full-time (More than 3 years)

    Pros

    Pay is fairly decent though there are some slugs who are way over paid.

    Cons

    Management by fear. CEO is a bully, and other senior people are intimidated by him. He's a dictator. A lot of scared and angry people running the joint. Joyless place to come into every day. Like a morgue. CEO too emotional, not steady. Makes decisions to grow so he can lap up the attention. HSBC acquisition was a mistake. Growing too much - chaos ensues. Because of fear culture, and the chaos from growing too fast, everyone plays the blame game. Most of top execs are not qualified to run a bank this size. Ditto for the board of directors. Amateur hour.

    Advice to Management

    Leave.


  8. Helpful (2)

    "Immature"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Anonymous Employee in Lockport, NY
    Current Employee - Anonymous Employee in Lockport, NY

    I have been working at First Niagara Financial full-time (Less than a year)

    Pros

    Top compensation for the area
    Great package overall
    Potential flex hours and emoting
    Excellent culture, at least on paper
    Decent building

    Cons

    Old technology
    Old mentality
    Poor coordination among different groups/business units
    Overall extremely immature in process, IT, etc
    Blind choice of technologies by the business
    Held together by bubble gum
    Nowhere to grab lunch

    Advice to Management

    Focus on your direct reports, not your career aspirations


  9. Helpful (1)

    "Up and Down"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Albany, NY
    Current Employee - Customer Service Representative in Albany, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at First Niagara Financial full-time (More than a year)

    Pros

    Great coworkers. At one time, our department had their own corporate culture, and it was fantastic. Advancement within your own area is extremely possible, despite what others say here.

    Cons

    Sigh... well, having lived through the HSBC conversion and coming out (mostly) intact: the micromanagement of employees, the fact that we were outright told to LIE to customers, the policies that are broken one minute and enforced the next... all very horrible.

    Additionally, the bank has begun using a temp agency to fill certain positions, leading to training groups of twenty that have no idea what to do, and that can easily dispose of half themselves within a months time.

    Also? The pay is not nearly enough.

    Advice to Management

    Try actually evaluating the quality of the people you hire instead of just mass hiring. It might help. Also, before promoting people, see how they do with employee engagement.


  10. Helpful (2)

    "IT: Nice People, Clueless Management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Developer in Buffalo, NY
    Former Employee - Software Developer in Buffalo, NY
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at First Niagara Financial full-time (More than a year)

    Pros

    IT is young and vibrant at FNFG. The people are friendly and supportive. Times are tight for everyone, but if you have a good idea, they will usually find a way to fund it.

    Cons

    The other side of the "young and vibrant" coin is their inexperience. For an enterprise IT environment, it's still a pretty small organization and yet they want to be grown ups so bad, they tend to adopt unnecessary bureaucratic procedure just because that's what the big banks do.

    Advice to Management

    Slow down growing the org chart, and focus on the people you already have. Say "no" to the lines of business when they want more work done than you have the people or experience to accomplish.


  11. "Chatham mgment is the worst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Teller in Chatham, NY
    Current Employee - Teller in Chatham, NY
    Doesn't Recommend
    Neutral Outlook

    I have been working at First Niagara Financial full-time (More than a year)

    Pros

    The training is great,learned much about the banking industry,met some great friends

    Cons

    Management at local branch was opposite of the rest of company. Seemed to believe her job was to cater to every possible cause but to deal with the bank. (republican events,etc). Personal life of management (mess)

    Advice to Management

    STOP. Look at what you have before you start on your next conquest. You are always going to be only as strong as your weakest link or manager


Showing 75 of 81 reviews
Reset Filters