First Niagara Financial Reviews | Glassdoor

First Niagara Financial Reviews

Updated December 12, 2016
75 reviews

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Full-time Part-time

75 Employee Reviews

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Pros
Cons
  • Lofty sales goals, systems and software are a step behind the competitor (in 4 reviews)

  • Upper management should be more organized with processes (in 3 reviews)

More Pros and Cons

  1. Helpful (2)

    "IT: Nice People, Clueless Management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Developer in Buffalo, NY
    Former Employee - Software Developer in Buffalo, NY
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at First Niagara Financial full-time (More than a year)

    Pros

    IT is young and vibrant at FNFG. The people are friendly and supportive. Times are tight for everyone, but if you have a good idea, they will usually find a way to fund it.

    Cons

    The other side of the "young and vibrant" coin is their inexperience. For an enterprise IT environment, it's still a pretty small organization and yet they want to be grown ups so bad, they tend to adopt unnecessary bureaucratic procedure just because that's what the big banks do.

    Advice to Management

    Slow down growing the org chart, and focus on the people you already have. Say "no" to the lines of business when they want more work done than you have the people or experience to accomplish.


  2. Helpful (3)

    "Philly region"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service in Harleysville, PA
    Former Employee - Customer Service in Harleysville, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at First Niagara Financial full-time (More than 5 years)

    Pros

    The people I worked with daily. My vacation and flexibility since my supervisor was in Buffalo.

    Cons

    They lay people off left and right.
    They don't know the market they got into when they bought Harleysville National Bank.

    Advice to Management

    Know your market and stop putting fluff in your employees ears about the culture and how great it is. Not really that great if you're laying off employees all the time. If they would have done proper due diligence they wouldn't need to lay good people off.


  3. "it's okay."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Teller in East Windsor, CT
    Current Employee - Teller in East Windsor, CT
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at First Niagara Financial part-time (Less than a year)

    Pros

    Competitive pay, HR & Tech center is very helpful.

    Cons

    Advancement within company takes a while.


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  5. "Okay, but..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Somewhat collaborative culture.
    Decent salaries for W. New York.

    Cons

    Unintentional bait and switch...company needs to learn true strategy.
    People are nice, but the level of outside/large company experience at management/senior level hinders the company growth potential.

    Advice to Management

    Company needs to restructure itself in order to clearly understand your potential career path.
    Advancement maybe possible only if you are in the right role.


  6. "Stressfull"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Teller in Rockland, NY
    Current Employee - Teller in Rockland, NY
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at First Niagara Financial full-time (More than 3 years)

    Pros

    Jeans Day, lovely teller system, fun work environment, make your own branch signage

    Cons

    goals are very high and there is a lot of pressure when it comes to making them.

    Advice to Management

    Stop giving unreasonable goals and get a better incentive program for the tellers


  7. "Good place to gain experience, but the bank culture leads to lots of red tape and a very slow pace."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends

    I have been working at First Niagara Financial full-time

    Pros

    Great office culture, good benefits, lots of PTO, good work/life balance, great people.

    Cons

    Wages a bit below average, seniority > talent, bank culture is tight with costs and leads to slow processes to get certain things done.

    Advice to Management

    Consider raising wages to help retain talent.


  8. "FNFG 6 out of 10"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I have been working at First Niagara Financial full-time (More than 5 years)

    Pros

    Pay and benefits are OK. A lot of paid time off with higher pay grades. Coworkers are generally supportive. Good work/life balance.

    Cons

    A lot of internal change; some of which isn't well communicated or thought out by senior management. Lack of unifying organizational culture. Inadequate IT support. Lack of consistent management message. Some employees are well compensated but others have no reason to give extra effort. Lack of career development. Tuition reimbursement policy below peer group.

    Advice to Management

    Rebrand FNFG to better compete regionally. Invest in people and process development. Stop relying on high cost consultants.


  9. "Not too bad."

    Star Star Star Star Star
    Current Employee - Customer Service Representative in Clifton Park, NY
    Current Employee - Customer Service Representative in Clifton Park, NY

    I have been working at First Niagara Financial full-time (More than a year)

    Pros

    can move up quickly, pto, I was lucky and had 2 great managers who are/were understanding and have guided and supported me to get several promotions.

    Cons

    a lot of pressure from management to meet sales goals, management changes frequently, not so great pay, horrible and expensive health plans, inconsistency in rules/regulations.


  10. Helpful (2)

    "Yes, the Bank has an Insurance Department"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I have been working at First Niagara Financial (More than 3 years)

    Pros

    Flexible work schedule, and pretty good health benefits. Currently have been investing in better technology making it easier for employees to perform their job functions. Solid 9-5 type job with stability. Salary increases yearly (as long as the company performs well -- this year some pay grades were ineligible for the cost of living increase)

    Cons

    Company culture is focused solely on the Bank and the Bank's goals, making other departments/subsidiaries feel like unwanted, unrecognized and unimportant. Hiring process is slow and there is a disconnect between the many offices. The have created a clear career-path for those working in insurance, however, the upward mobility seems to be extremely slow and limited due to not investing in talent at the lower levels to be able to promote within. I have seen a lot of positions be filled with outside talent instead of organically promoting talent, which becomes discouraging to those in the lower level positions. There also seems to be the 'are we going to be bought out?' question forever lingering in the back of peoples minds. Feels like the companies reputation in the marketplace is not favorable.

    Advice to Management

    Focus on high-quality talent recruitment to reduce high-turnover rate; Improve hiring process (currently slow and can drag on due to unfocused company goals) engage in honest discussions with all teammates - too many decisions happen behind closed doors without the opinions of those who actually perform the work.


  11. Helpful (2)

    "Was a strong company for many years but the tide is quickly changing."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous in Buffalo, NY
    Former Employee - Anonymous in Buffalo, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at First Niagara Financial full-time (More than 5 years)

    Pros

    Most employees are nice, decent paid time off policy,

    Cons

    Weak Culture, reactive versus proactive - seem to always be 'putting out fires', work on and discuss the same things over and over but lack of progress, office politics are alive and thriving, lack of strong, motivational leaders in key roles/departments which impacts engagement levels, Personal goals not set till 2nd-3rd quarter in many areas but evaluated for entire year, limited opportunities for growth in jobs,

    Advice to Management

    Strong, experienced, motivating leaders needed in key 'people' roles, earlier goal setting needs to be enforced, Culture needs to be developed, Greater visibility of Sr. Leadership, more opportunities for employees, people need to be 'rowing in the same direction',



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